Aspect WorkforceAspect, an Alvaria Brand
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Related Products
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About
Elevate your employee engagement and maximize contact center productivity without increasing cost. Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) gives you the tools your organization needs to maximize efficiency, monitor, improve and reward agent performance and reduce turnover. Starting with our market-leading workforce optimization capabilities, the WEM Suite adds employee-centric agent experience capabilities such as game mechanics. The result of this combination is the most powerful, most comprehensive workforce engagement solution in the market. Employ Aspect Workforce to get the most from your contact center technology, whether your team is working on-site, remotely on-the-go or in a work-from-home setting. Choose the tools you need from our WEM portfolio and start achieving high-quality customer interactions, better customer experiences and more engaged agents — all at a lower operating cost.
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About
CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process.
Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling.
Cloud workforce management software built for WFM professionals to make them more efficient at their job.
Save time and money with a unique blend of intraday management and automated planning solutions.
Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling.
The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts.
Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
For companies looking for a management app to engage workforce concerns and activities
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Audience
Call centers and contact centers that want to increase efficiency
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAspect, an Alvaria Brand
Founded: 2021
United States
www.aspect.com
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Company InformationCommunityWFM
Founded: 2005
United States
www.communitywfm.com
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Categories |
Categories |
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Integrations
8x8
Aspect Performance
Aspect Quality
Asterisk
Avaya Aura
Chatterbox
CoreInteract by Altigen
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
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Integrations
8x8
Aspect Performance
Aspect Quality
Asterisk
Avaya Aura
Chatterbox
CoreInteract by Altigen
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
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