Alternatives to CommunityWFM
Compare CommunityWFM alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to CommunityWFM in 2026. Compare features, ratings, user reviews, pricing, and more from CommunityWFM competitors and alternatives in order to make an informed decision for your business.
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Assembled
Assembled
Assembled is the only platform that unifies AI agents and intelligent workforce management to power fast and flexible support operations. Built for scale, we help teams automate over 50% of customer interactions, forecast with 90%+ accuracy, and optimize staffing across in-house and BPO teams. Orchestrate every chat, email, or call, balancing workloads between human and AI agents in real time — without sacrificing quality or control. Trusted by Stripe, Canva, and Robinhood, Assembled transforms support from a cost center into a strategic advantage. Our Workforce and Vendor Management tools connect forecasting, scheduling, and performance for smarter staffing decisions. AI Agents automate conversations across channels with your workflows and brand voice. AI Copilot empowers agents with real-time guidance, suggested replies, and one-click actions for faster, higher-quality resolutions. -
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Twilio Flex
Twilio
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.Starting Price: $1.00/user -
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NiCE CXone Mpower
NiCE
NiCE CXone Mpower is an AI-first customer experience platform designed to improve CX at scale. It unifies experience automation, AI agents, knowledge management, and analytics into a single, secure platform. The platform uses purpose-built CX AI models to resolve customer needs instantly and proactively. NiCE enables businesses to automate customer intent from initial interaction through fulfillment. With real-time dashboards and reporting, organizations gain visibility into AI-driven CX performance and outcomes. The platform integrates seamlessly with existing enterprise technologies through hundreds of prebuilt integrations. Trusted by global brands, NiCE powers billions of customer interactions each year with measurable business impact. -
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Intradiem
Intradiem
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.Starting Price: $0 -
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Balto
Balto
Sales software that helps you close more on every call. Sell more, optimize your sales team, and grow your business with Balto. The first live call guidance software. Balto is the first real-time call guidance software. Powered by AI, Balto analyzes speech on both sides of the call and immediately delivers critical information to reps using Balto. Balto, tracks 100% of your calls. Tracking conversations means there’s always clear data on which reps say what they are supposed to, what questions or value propositions convert best, and how you can optimize. Included with Balto is an easy to use data studio that allows for deeper insights into call strategy. Reps making calls get automatic real-time call guidance, so they always know the best thing to say and can close more deals. Scale insights at the push of a button. Deliver excellent conversations every time. Prevent mistakes before they happen. -
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Talkdesk
Talkdesk
Talkdesk is automating the full complexity of modern customer journeys with Customer Experience Automation (CXA). Fragmented, manual workflows are replaced with multi-agent orchestration that drives speed, precision, and efficiency. Powered by the Talkdesk Data Cloud, AI agents act with real-time context to resolve issues and improve over time. Talkdesk helps organizations lower costs, improve outcomes, and modernize service without a full rip-and-replace. report contentStarting Price: $85 per month -
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Shiftboard ScheduleFlex
Shiftboard
ScheduleFlex is a workforce scheduling solution designed for service-centric organizations in industries such as healthcare, public safety, call centers, and staffing. It enables managers to respond swiftly to changing labor demands by adding or modifying shifts on the fly and automatically assigning them to qualified and available employees. The platform offers robust day-of scheduling tools to efficiently handle last-minute changes, such as unexpected callouts and service demand fluctuations. Additionally, ScheduleFlex provides mobile-based communications to keep managers and employees closely connected, ensuring smooth operations. By offering clear visibility into available and qualified resources, managers can achieve higher shift coverage and reduce overtime.Starting Price: $2.00/month/user -
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NiCE CXone Mpower Workforce Management is an AI-powered solution designed to optimize staffing and scheduling for contact centers. It delivers accurate forecasting, smarter scheduling, and real-time adaptation across voice and digital channels. Built on a unified CX platform, the solution transforms workforce data into actionable decisions. AI-driven automation reduces manual workload while improving operational efficiency. The platform supports omnichannel environments by ensuring the right skills are staffed at the right time. Real-time intraday tools allow teams to reforecast and reoptimize staffing as conditions change. NiCE helps contact centers balance performance, flexibility, and agent satisfaction at scale.
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NiCE Employee Engagement Manager (EEM) is a workforce management automation solution designed to empower contact center agents with greater schedule control. It provides mobile self-service tools that allow employees to manage shifts, time off, and extra hours from anywhere. EEM automates intraday adjustments to keep staffing aligned with real-time demand. AI-driven rules help organizations automate scheduling actions while maintaining visibility into performance impacts. By giving agents more flexibility, EEM helps reduce attrition and improve engagement. Real-time productivity alerts support consistent performance throughout each shift. The solution drives workforce harmony by balancing coverage, efficiency, and employee satisfaction.
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10
CallMiner Eureka
CallMiner
CallMiner Eureka leverages Artificial Intelligence (AI) and Machine Learning (ML) to analyze every customer interaction, across all channels, and automatically uncover actionable intelligence. We are continuously improving and expanding CallMiner Eureka products in an effort to provide our customers with the right, most updated tools to maximize ROI. Analytics workbench, discovery, category and scoring configuration. Agent/supervisor portal, direct performance feedback. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture for efficient speech analytics. PCI and sensitive data redaction from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. Brings speech analytics data story to life. Elevate the customer experience. Communicate via your customer’s preferred channels. Power your business with customer insights. Optimize outcomes. -
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AgentTime
Portage Communications
AgentTime™ call center scheduling software is an easy-to-use, affordable solution for call center workforce management. With our AgentTime software, you import your call volume forecasts and average call lengths by time period. AgentTime will create optimal weekly schedules for your agent groups. Our AgentTime call center scheduling software includes Portage’s powerful Call Center Designer and SimACD call center staffing software. These two modules are used to calculate optimal agent levels for each time period for your workweeks. Call Center Designer predicts your staffing requirements and other performance statistics for each time period in your workday using established Erlang-C formulas. SimACD then refines these calculations allowing you to test and try out different numbers of agents in a computer-simulated automatic call distributor (ACD) before creating the schedule. Our intuitive user interface lets you create weekly schedules. -
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Playvox
Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. -
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Genesys Cloud EX
Genesys
Genesys Cloud EX is an innovative employee experience platform designed to empower and engage teams within contact centers and customer-focused organizations. By integrating powerful workforce engagement management (WEM) tools, it streamlines tasks such as scheduling, performance tracking, and skill development. Leveraging AI-driven insights, Genesys Cloud EX helps managers identify areas for improvement while supporting employees with personalized coaching and development opportunities. The platform promotes collaboration, transparency, and a supportive workplace culture through intuitive dashboards and seamless communication tools. With its cloud-based architecture, Genesys Cloud EX enables organizations to enhance productivity, improve employee satisfaction, and deliver exceptional customer experiences. -
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Aspect Workforce
Aspect, an Alvaria Brand
Elevate your employee engagement and maximize contact center productivity without increasing cost. Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) gives you the tools your organization needs to maximize efficiency, monitor, improve and reward agent performance and reduce turnover. Starting with our market-leading workforce optimization capabilities, the WEM Suite adds employee-centric agent experience capabilities such as game mechanics. The result of this combination is the most powerful, most comprehensive workforce engagement solution in the market. Employ Aspect Workforce to get the most from your contact center technology, whether your team is working on-site, remotely on-the-go or in a work-from-home setting. Choose the tools you need from our WEM portfolio and start achieving high-quality customer interactions, better customer experiences and more engaged agents — all at a lower operating cost. -
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UJET
UJET
UJET is a cloud-native, mobile-focused customer support platform helping organizations make support an integral part of their business by engaging with customers across all endpoints and channels. We are transforming customer interactions through integrated channels and integrated communications, modernizing the customer experience. Our tools offer a multichannel solution for voice, web, text and mobile app support. Customer support must be seamless for the consumer, must empower agents with the best tools to solve problems and must enable brands to present the best support experience possible. Companies like Google Nest, Instacart, Postmates, and GBM trust UJET to power their customer support programs, enabling reliability, security and scaling across the globe. -
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Plannam
Plannam
Plannam is a WFM consultancy and software provider that helps organizations plan, schedule, and manage their workforce more intelligently. With a modular SaaS platform and AI-driven optimization, Plannam ensures legal compliance, streamlines time tracking and shifts, and empowers employees through self-service portals. For mid-sized and large companies looking to reduce workforce costs and increase operational control, Plannam offers an integrated approach: strategy, technology, and ongoing support in a single partner. -
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Cisco Webex Workforce Optimization provides integrated capabilities for team performance management to enhance our Unified Contact Center Express and Webex Contact Center product offerings. To provide efficient, effective, customer-focused service, supervisors must have the data and tools to manage team performance and deliver exceptional customer experiences. Increase first call resolution and team productivity with scalable voice and screen call recording and quality evaluation solutions. Free managers from scheduling headaches so they can focus on strategic improvements and engage with real-time feedback. Gain data-driven insights from speech and desktop action analysis to improve customer experience and drive revenue. Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence.
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Genesys Cloud CX
Genesys
Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.Starting Price: $75 per user per month -
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Scorebuddy
Sentient
Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs. Allowing you to make decisions about where to focus your quality management resources. Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps. Take advantage of the depth of experience of our team who continues to deliver innovative quality management solutions. We understand your challenges and develop solutions that address the dynamic landscape of customer service. Scorebuddy delivers measurable, positive change to contact centers worldwide. Scorebuddy needs the contact information you provide to contact you about our products and services.Starting Price: $159 per month -
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Level AI
Level AI
Level AI is the leading customer experience intelligence platform that helps enterprises analyze conversations, improve agent performance, and automate customer support across voice and chat. Built for modern CX & contact centers, Level AI combines conversation analytics, automated quality assurance, real-time agent coaching, and AI virtual agents in a unified platform trained on real customer interactions. By analyzing 100% of conversations, Level AI uncovers root causes of customer issues, identifies operational bottlenecks, and surfaces insights that help CX leaders improve service quality and resolution rates. Organizations use Level AI to automate quality monitoring, deploy AI support agents, coach human agents in real time, and turn conversations into actionable insights. The platform integrates with leading contact center systems to help enterprises scale support operations, improve customer satisfaction, and reduce costs through AI-driven automation. -
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Vantage Point
Pipkins
Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs. -
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Rotageek
Rotageek
Rotageek helps businesses perfectly predict and meet demand by using data-driven tech to effectively and fairly schedule staff. Using personalised algorithms and machine learning to identify patterns that would otherwise go unnoticed - Rotageek provides best-in-class business forecasting and workforce management. -
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TelStrat WFO
Serenova
TelStrat WFO provides world-class workforce optimization functionality via an easy-to-use interface. Engaging and managing your teams well is essential to optimizing your biggest investment and exceeding customer expectations. A workforce optimization program – supported by the right software – is the answer. And Serenova offers that solution through on-premises and cloud WFO software. Accurately and easily schedule skilled agents to meet service levels. Predict future requirements and use wizard tools for simple forecasting. Let agents enter schedule preferences and see performance via the My Time web-based agent portal and mobile app. Improve agent motivation and performance using gamification features. -
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iTouchVision
iTouchVision
We believe that offering a unique, flexible and responsive platform, especially as Field Service Management solution, will ensure that you can deliver the ultimate customer service. All-in-one platform to manage incoming calls, provide online support, chat, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management. Multi-platform mobile applications to manage your field workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move. Achieve a smooth life-cycle management of service requests and tasks with iTouchVision’s Service Desk Solution. Schedule and manage all back-office operations with effortless and automated administration workflows. Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements. -
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Cresta
Cresta
Radically improve team performance with live prompts on the best thing to say during every customer interaction. On every team, there are experts who are more productive and efficient than their peers. Cresta's powerful AI learns what top performers do differently and uses real-time coaching and guidance to share these best practices across teams. The result? An expert at every customer touchpoint. Across channels and use-cases, Cresta's powerful AI engine is constantly learning and optimizing to help teams accelerate performance. Radically improve compliance and team performance with real-time assistance and personalized coaching that's trained by your top-performers. Cresta analyzes every conversation, tracks agent performance and uncovers coaching opportunities so managers can spend more time coaching and less time reviewing transcripts. -
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Orgvue
Orgvue
Orgvue has the power to bring people and business data to life through a richer, more visual organizational design and workforce planning experience. For every design and planning challenge, we have a solution. Orgvue puts an organizational structure in place to ensure you have the right people, in the right place, at the right time. Helping you bridge the gap between workforce demand and supply. Organizational design with Orgvue is an ongoing and cyclical process of continual improvement, with access to best-in-class methodology on a single platform. Through a combination of SaaS and advisory services, Orgvue helps you establish the target demand and manage gaps between workforce supply and demand. In a constantly changing world, Orgvue has the design and planning capability to shift your organization's structure, size, and talent in response to change. Deliver promised value with Orgvue as your workforce planning platform. -
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Smartplan
Smartplan
Are you tired of planning your shifts in Excel but not ready to take on a complicated and expensive system? With Smartplan you get everything you need at a low price: Userfriendly shift planning, easy communication, shift swapping, punch clock, salary, free apps, and everything in between. Easily create, share and update staff rotas with our user-friendly and flexible tool. Never miss a change in your rota. Your employees get their shifts right in their pockets. Handle shift swaps on the go from our Android and iPhone apps. Get the full overview of your employee's planned and actual work hours. The first phase is the planning itself. The puzzle where the staffing need is defined and covered. Smartplan has everything you need to provide you with the full planning overview in a shift planning system that is easy to use. Clever template system for you to create rotas with repeating patterns and save time.Starting Price: $27.64 per month -
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Verint Workforce Management
Verint
Get to know the workforce management (WFM) solution with the highest customer satisfaction ratings in the industry. It’s WFM made easy. Powerful workforce management software improves both the customer and the employee experience while helping your organization achieve its goals. We’ve reimagined how to make WFM software easy to use in an increasingly complex environment. You can trust that the right people are scheduled at the right time and maintain the focus on the needs of the customers. We’ve removed the complexity without removing the features you depend on. Our modern, cloud-based interface is optimized to make common tasks easy. We understand the importance of making an interface that is familiar and intuitive. Our seamless interface supports all the capabilities you need while delivering an enhanced experience. Are you ready for streamlined visualizations that allow workforce managers to see all they need without toggling screens? -
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Globitel Workforce Management (WFM)
Globitel
Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traffic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc. -
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Leaptree Optimize
Leaptree
100% Salesforce native app that improves quality assessment productivity by 50%. Leaptree Optimize has been designed from the ground up to meet the need for consistent, affordable, and world-class QA of sales, support, and service teams using Salesforce. Built on the Salesforce platform, it allows supervisors to automate the creation of metrics and scorecards for any given activity: from call handling to updating records and scheduling follow-ups. Optimize enables the measurement of interactions across voice, email, webchat and social media. With Leaptree Optimize, you can implement a QA program that is: Consistent - Leaptree Optimize scorecards run within Salesforce, allowing every activity to be scored against a consistent set of criteria. Reps and agents know exactly what they will be scored on, so they can focus on doing the right things to get the right results. Targeted - Supervisors can select exactly the activities they want to focus on (e.g. all complaint- handlingStarting Price: $40 per month -
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Cisco Finesse
Cisco
Improve your customer experience with Cisco Finesse. This next-generation agent and supervisor desktop provides a collaborative experience for the communities that interact with your customer service organization. Finesse's user-centric design also enhances satisfaction for your customer-care representatives. Finesse offers transparent integration with the Cisco Collaboration portfolio and is standards-compliant. It provides low-cost customization of the agent and supervisor desktops through open web 2.0 APIs and facilitates integration of value-added applications. Cisco Finesse integrates traditional contact center functions into a thin-client desktop. It implements a browser-based desktop through a web 2.0 interface, no client-side installations required. A single, customizable interface or cockpit that offers customer care providers quick and easy access to multiple assets and information sources. This helps ensure faster, more accurate service. -
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Ascent WorkZone
Ascent Technology
The Ascent WorkZone workforce-management system forecasts your workload, creates the best plans to meet your forecasted workload, turns plans into schedules, assigns workers to schedules, adjusts schedules and assignments as workload changes, and assigns tasks to workers in real time. The Ascent WorkZone workforce-management system lowers your costs by ensuring that the size, timing, and composition of your workforce match the work to be done. The system also lowers your costs by reducing the time planners, managers, administrators, and supervisors spend creating plans and managing schedules. The Ascent WorkZone workforce-management system adjusts and readjusts work schedules dynamically in response to actual conditions. The system automatically identifies worker shortfalls, worker overages, and uncovered tasks as they emerge and suggests worker reassignments, early outs, and minimal-cost extra hours.Starting Price: $1 per month -
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Sprinklr Service
Sprinklr
Sprinklr Service is an enterprise-grade customer service and contact center platform built on a unified customer experience management architecture that consolidates customer interactions across 30+ channels, including social, messaging, live chat, email, voice, and communities, into a single agent desktop with omnichannel routing, case management, and real-time context so agents can deliver consistent, seamless support. It combines AI-powered agent assist, intent-aware routing, conversational IVR, self-service knowledge bases and bots, and supervisor and analytics dashboards to increase agent productivity, improve first-contact resolution, and drive higher customer satisfaction by unifying conversations, insights, and workflows. Sprinklr’s customer self-service features guide customers through automated FAQs and AI chatbots to reduce agent workload, while integrated analytics and reporting provide 360° visibility into agent performance. -
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Five9
Five9
Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.Starting Price: $100.00 per user per month -
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Indeavor
Indeavor
Schedulers spend hours creating the shift schedule, only for an absence or unexpected incident to require last-minute intervention. Relieve your supervisors of manual tasks and the constant mental fatigue brought upon by such disruptions by automating the entire process. - Keep operations running smoothly with automated schedule generation—create a schedule in minutes that matches your staffing needs and assigns only qualified, available employees to each required position - Provide a framework for labor visibility, automation, and optimization at the facility, regional, and global level - Set employee and production demands for the upcoming period and allow Indeavor to automatically generate accurate schedules - Efficiently solve real-time scheduling problems with a few clicks of a button -
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Mosaic
Mosaic
Mosaic is an AI-powered resource planning and workforce management solution that increases profitability and productivity. It integrates with most project and financial management software to automatically gather data and show who is working on what, when. Teams can then accurately bill and forecast, effectively manage capacity, and strategically plan workloads. Mosaic rescues organizations from clunky spreadsheets and gives them the true big picture. Get started today with a free 30-day trial.Starting Price: $9.99 per user per month -
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Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. -
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JustCall
JustCall.io
The Cloud Phone System of choice for modern sales and support teams. End clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $25 per user. - 100+ integrations with CRM & Business tools - Click to call from CRM - Go live in 70+ Countries - SMS Workflows & Automation - 3 sales dialers to choose from - Call queueing and forwarding - Comprehensive analytics - Conversation intelligence & much more Get 70% off on your first month!Starting Price: $30 per user per month -
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Klaus
Klaus
High-growth companies use Klaus to improve their customer support quality. - Improved CSAT & efficiency metrics after the first month of usage. - Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. - Actionable metrics to track quality and identify issues as they arise. - 90% time saved compared to doing reviews manually using spreadsheets. Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving. -
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Aspect Performance
Aspect, an Alvaria Brand
In order to achieve your business goals, you need to ensure your call center agents, managers and supervisors are in alignment. With Aspect Performance, you can compute historical and real-time metrics and present them in ways most useful to the role of each user — allowing employees to understand where they need to take action for improvement or where targeted coaching should be applied to ensure goals are aligned and achieved. Leverage pre-built reports, dashboards and KPIs to get an in-depth view into how resources are performing against operation and strategic objectives. Visualize data through intuitive and interactive charts, heatmaps and graphs that help you understand the root cause for performance shortfalls. Give call center supervisors the information they need to understand agent deficiencies and the tools to enable both ad hoc and automated coaching. -
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WorkForce Suite
WorkForce Software
The WorkForce Suite, by WorkForce Software, is a mobile first, cloud-based modern workforce management solution with integrated employee communications and collaboration capabilities. The WorkForce Suite helps global enterprise organizations optimize their labor, protect against compliance risks, and maximize productivity, while building a highly engaged, resilient and agile workforce. The WorkForce Suite provides an integrated solution for easy, anywhere and always-on management and optimization of your workforce including time and attendance, scheduling of diverse employee populations, labor forecasting, absence and leave management, task management, workforce analytics, fatigue management, digital workplace assistant, employee self-service, shift management, employee communications and collaboration, employee voice and micro training. -
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OneContact CC
Collab
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client. -
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Peopleware
Peopleware
Peopleware is a comprehensive workforce management (WFM) platform designed to optimize work scheduling, forecasting, and employee time tracking. It uses machine learning to predict short-, mid-, and long-term workloads, enabling businesses to plan effectively. The platform offers advanced scheduling tools that balance employee preferences with business demands for optimal workforce allocation. Peopleware also supports intraday management to adapt schedules in real-time, ensuring flexibility amid unexpected changes. Additional features include automated time-off management and seamless time and attendance tracking integrated with payroll. Trusted by over 500,000 users worldwide, Peopleware aims to improve operational efficiency while reducing employee burnout and costs. -
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TASKE Contact
TASKE Technology
Build your contact center on a solid foundation with TASKE Contact software, flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact software to help manage their agents, set and meet service levels, and provide vital management information on all call activity. TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. It includes a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. Our solutions provide the insight necessary to improve contact center service levels and enhance customer retention strategies. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs. -
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CiteOps
Commit Works
CiteOps is designed to connect the intentions of management and planners to the work done by the frontline each shift by putting a well-coordinated shift plan in the hands of your supervisors each shift. To ensure the plan is well-coordinated our software brings together mine planning, maintenance, projects, services, HR and ERP data (and people) to ensure all work is organized and able to be completed by the crews. Shift plans are instantly available to frontline teams on mobile devices and large touchscreens to ensure everyone is on the same page. Supervisors and crew can track progress throughout the shift using our short interval control app, write their shift reports and contribute to daily review meetings all in the same system.Starting Price: $149 per month -
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iQCheckPoint
iQCheckPoint
Introducing iQcheckpoint the Ultimate Workforce Solution Our user-friendly workplace solution provides essential business insights, real-time tracking of shift attendance, effective staffing level management, and tools for optimizing costs. Key features comprise: Live Dashboard Shift Scheduling Available Shifts Shift Swap Fraud Monitoring Leave Management Training Management Communication Space - Company News Feed Location Budgeting Beacon Attendance Monitoring QR Code Scanning at Locations Check Point Reporting Payroll Integration Kiosk - Clock In ...and much more. Our comprehensive system is meticulously designed to streamline workforce operations, ensuring heightened efficiency across the boardStarting Price: $1.60 per user per month -
47
SocialSchedules
SocialSchedules
SocialSchedules is a comprehensive employee scheduling platform designed to streamline workforce management for businesses with hourly workers. The platform simplifies scheduling, time tracking, and team communication, allowing managers to create schedules in minutes, track hours with a free time clock app, and ensure compliance with labor laws. SocialSchedules also offers shift swapping, availability management, and integration with payroll and POS systems. Trusted by over 330,000 users worldwide, it provides a seamless solution for businesses in industries like retail, hospitality, education, and healthcare.Starting Price: $12.99/month -
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Workforce.com
Workforce.com
Great workforce management starts here. #1 WFM platform. Advanced scheduling, time & attendance, employee engagement and automated labor compliance. Do more and labor less with features and functionality built for frontline teams. Create detailed shift schedules based on locations and teams with our simple online employee scheduling tool. Send schedule to your staff via SMS and/or email so everyone can check their schedules anywhere they are. Download the Workforce Time Clock mobile app so your staff can easily clock in/out of their shifts. Photo verified, accurate times, no buddy punches, no paper timesheets, no expensive hardware & GPS enabled. When staff clock in, the time clock records the exact times they worked. Preconfigured for all national, state and county labor laws. Integrate with your existing HCM & Payroll systems for seamless workforce automationStarting Price: $27.00/month -
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OnShift
OnShift
OnShift, a ShiftKey brand, delivers next-generation workforce management with modern, world-class scheduling software. Our innovative approach to workforce solutions fosters a culture where people want to work. Post-acute care facilities rely on OnShift's software and services to reduce turnover rates, decrease costs and improve the quality of care. Talent acquisition: Transform the relationship between your organization and your employees with our next-generation software purpose-built for senior care. Dramatically reduce turnover rates, decrease costs and improve the quality and continuity of care. Workforce management: Staff consistently and decrease excess costs—all while promoting employee work-life balance with our modern, mobile solutions for scheduling and workforce optimization. Engagement & retention: Boost employee engagement and retention with software that focuses on what matters most—your people. -
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TCP Humanity
TCP Software
Humanity is a feature-rich, online workforce management platform designed to boost business leaders' focus on essential staff administration while gauging the costs of running a business more accurately. Through their step-by-step shift planning tools, Humanity helps to streamline communication with the use of their in-app messaging options and facilitates reporting tasks with exports that are ready to be integrated with any payroll provider of choice. It also helps reduce up to 80% of time traditionally spent on employee scheduling by giving management the ability to eliminate clunky spreadsheets or pen-and-paper documents. In addition, the mobile application which provides staff and managers full suite access eliminates the need for chasing time sheets or comparing schedules with time clocks also empowers employees to clock in and out of shifts with one click action. Humanity (Shiftplanning) is a must-have solution for any size organization that is looking to strengthen their operStarting Price: $2.00/month/user
