Audience

Call center agents and sales teams in search of a call center scheduling solution to improve their operations

About AgentTime

AgentTime™ call center scheduling software is an easy-to-use, affordable solution for call center workforce management. With our AgentTime software, you import your call volume forecasts and average call lengths by time period. AgentTime will create optimal weekly schedules for your agent groups. Our AgentTime call center scheduling software includes Portage’s powerful Call Center Designer and SimACD call center staffing software. These two modules are used to calculate optimal agent levels for each time period for your workweeks. Call Center Designer predicts your staffing requirements and other performance statistics for each time period in your workday using established Erlang-C formulas. SimACD then refines these calculations allowing you to test and try out different numbers of agents in a computer-simulated automatic call distributor (ACD) before creating the schedule. Our intuitive user interface lets you create weekly schedules.

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Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Portage Communications
portagecommunications.com/call-center-scheduling-software/

Videos and Screen Captures

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Product Details

Platforms Supported
Windows
Training
Documentation
In Person
Support
Phone Support
Online

AgentTime Frequently Asked Questions

Q: What kinds of users and organization types does AgentTime work with?
Q: What languages does AgentTime support in their product?
Q: What kind of support options does AgentTime offer?
Q: What type of training does AgentTime provide?

AgentTime Product Features

Workforce Management

Scheduling
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting