Alternatives to Aspect Workforce
Compare Aspect Workforce alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Aspect Workforce in 2026. Compare features, ratings, user reviews, pricing, and more from Aspect Workforce competitors and alternatives in order to make an informed decision for your business.
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Assembled
Assembled
Assembled is the only platform that unifies AI agents and intelligent workforce management to power fast and flexible support operations. Built for scale, we help teams automate over 50% of customer interactions, forecast with 90%+ accuracy, and optimize staffing across in-house and BPO teams. Orchestrate every chat, email, or call, balancing workloads between human and AI agents in real time — without sacrificing quality or control. Trusted by Stripe, Canva, and Robinhood, Assembled transforms support from a cost center into a strategic advantage. Our Workforce and Vendor Management tools connect forecasting, scheduling, and performance for smarter staffing decisions. AI Agents automate conversations across channels with your workflows and brand voice. AI Copilot empowers agents with real-time guidance, suggested replies, and one-click actions for faster, higher-quality resolutions. -
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Pebl
Pebl
Pebl (formerly Velocity Global) combines AI-powered technology and local, in-country expertise to simplify every aspect of global workforce management. From hiring and payroll to compliance and retention, we make it easy to grow your business across 185+ countries. ● Ensure global operations stay compliant with local laws and regulations in every market. ● Your employees are taken care of by our network of in-country HR, payroll, tax and legal experts. ● Manage your entire global workforce from one platform—reliable, seamless, and efficient. ● From startups to enterprises, our solutions scale as your business grows, adapting to your evolving needs. ● Cost Transparency: No hidden fees. Upfront, all-in-one pricing package with all services included and demonstrable lower total cost of ownership. Pebl is recognized as Market leader in in Global EOR Services by NelsonHall and Everest Group. -
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Eleveo
Eleveo
Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted. -
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Intradiem
Intradiem
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.Starting Price: $0 -
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ContactEngine
NICE
ContactEngine connects conversations across entire customer journeys with One Voice delivering exceptional CX and demonstrable business value for organizations around the world. Drawn from real data, this visualization shows customers flowing from one client’s systems, through ContactEngine, and back again. ContactEngine is the first and only third generation customer engagement technology. It delivers genuine conversations run by AI. Welcome to a whole new era of proactive customer service. Our vision for proactive conversations places ContactEngine firmly ahead of the pack. Our research and innovation / development function will keep ContactEngine out in front for years to come. Integrated with your core systems, ContactEngine analyses your data to identify where a proactive conversation is advantageous. These conversation triggers are key, signalling ContactEngine to start a conversation, or to change the path of an ongoing conversation. -
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Verint Open CCaaS
Verint
Verint Open CCaaS is a next-generation CCaaS platform for today’s consumers. AI-powered and built to deliver business outcomes, now. Increase capacity while simultaneously elevating CX in your contact center. The AI-powered platform drives tangible ROI targeted to your most pressing business challenges. Keep the investments that are still working in your ecosystem, no rip and replace is needed. Traditional CCaaS software is telephony-focused and requires a large workforce to connect each customer to a human resource. By leveraging a team of AI-powered bots, Verint Open CCaaS allows brands to increase capacity while elevating CX. Our next-generation contact center platform was built to increase CX automation across voice and digital channels, delivering AI business outcomes now. Verint Open CCaaS Essentials offers a complete set of digital capabilities for the contact center. Companies can select a mix of digital and voice agents for a blended approach. -
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NiCE CXone Mpower Workforce Management is an AI-powered solution designed to optimize staffing and scheduling for contact centers. It delivers accurate forecasting, smarter scheduling, and real-time adaptation across voice and digital channels. Built on a unified CX platform, the solution transforms workforce data into actionable decisions. AI-driven automation reduces manual workload while improving operational efficiency. The platform supports omnichannel environments by ensuring the right skills are staffed at the right time. Real-time intraday tools allow teams to reforecast and reoptimize staffing as conditions change. NiCE helps contact centers balance performance, flexibility, and agent satisfaction at scale.
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Vantage Point
Pipkins
Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs. -
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CommunityWFM
CommunityWFM
CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process. Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling. Cloud workforce management software built for WFM professionals to make them more efficient at their job. Save time and money with a unique blend of intraday management and automated planning solutions. Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling. The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts. -
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Verint Workforce Engagement
Verint
Leapfrog the competition with AI-powered tools built for the future of your workforce. Engage and manage your contact center, back office and branch teams. Today’s workforce includes humans and bots handling multiple complex requests across diverse channels and multiple locations. With Workforce Engagement, you can: Balance employee schedule flexibility with optimal staffing levels Measure and improve the quality and compliance of interactions Gather rich insights about conversations across all engagement channels Provide AI-powered assistance in real-time for optimal outcomes Verint Workforce Engagement is a Customer Engagement Platform with AI and automation at its core providing best of breed capabilities to manage, analyze, and improve customer engagements. A platform that is designed for the hybrid workforce, spans all customer engagement use cases instead of just the contact center, and is built on an open architecture. -
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NiCE Employee Engagement Manager (EEM) is a workforce management automation solution designed to empower contact center agents with greater schedule control. It provides mobile self-service tools that allow employees to manage shifts, time off, and extra hours from anywhere. EEM automates intraday adjustments to keep staffing aligned with real-time demand. AI-driven rules help organizations automate scheduling actions while maintaining visibility into performance impacts. By giving agents more flexibility, EEM helps reduce attrition and improve engagement. Real-time productivity alerts support consistent performance throughout each shift. The solution drives workforce harmony by balancing coverage, efficiency, and employee satisfaction.
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AgentTime
Portage Communications
AgentTime™ call center scheduling software is an easy-to-use, affordable solution for call center workforce management. With our AgentTime software, you import your call volume forecasts and average call lengths by time period. AgentTime will create optimal weekly schedules for your agent groups. Our AgentTime call center scheduling software includes Portage’s powerful Call Center Designer and SimACD call center staffing software. These two modules are used to calculate optimal agent levels for each time period for your workweeks. Call Center Designer predicts your staffing requirements and other performance statistics for each time period in your workday using established Erlang-C formulas. SimACD then refines these calculations allowing you to test and try out different numbers of agents in a computer-simulated automatic call distributor (ACD) before creating the schedule. Our intuitive user interface lets you create weekly schedules. -
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Plannam
Plannam
Plannam is a WFM consultancy and software provider that helps organizations plan, schedule, and manage their workforce more intelligently. With a modular SaaS platform and AI-driven optimization, Plannam ensures legal compliance, streamlines time tracking and shifts, and empowers employees through self-service portals. For mid-sized and large companies looking to reduce workforce costs and increase operational control, Plannam offers an integrated approach: strategy, technology, and ongoing support in a single partner. -
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Verint Workforce Management
Verint
Get to know the workforce management (WFM) solution with the highest customer satisfaction ratings in the industry. It’s WFM made easy. Powerful workforce management software improves both the customer and the employee experience while helping your organization achieve its goals. We’ve reimagined how to make WFM software easy to use in an increasingly complex environment. You can trust that the right people are scheduled at the right time and maintain the focus on the needs of the customers. We’ve removed the complexity without removing the features you depend on. Our modern, cloud-based interface is optimized to make common tasks easy. We understand the importance of making an interface that is familiar and intuitive. Our seamless interface supports all the capabilities you need while delivering an enhanced experience. Are you ready for streamlined visualizations that allow workforce managers to see all they need without toggling screens? -
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Orgvue
Orgvue
Orgvue has the power to bring people and business data to life through a richer, more visual organizational design and workforce planning experience. For every design and planning challenge, we have a solution. Orgvue puts an organizational structure in place to ensure you have the right people, in the right place, at the right time. Helping you bridge the gap between workforce demand and supply. Organizational design with Orgvue is an ongoing and cyclical process of continual improvement, with access to best-in-class methodology on a single platform. Through a combination of SaaS and advisory services, Orgvue helps you establish the target demand and manage gaps between workforce supply and demand. In a constantly changing world, Orgvue has the design and planning capability to shift your organization's structure, size, and talent in response to change. Deliver promised value with Orgvue as your workforce planning platform. -
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Cisco Webex Workforce Optimization provides integrated capabilities for team performance management to enhance our Unified Contact Center Express and Webex Contact Center product offerings. To provide efficient, effective, customer-focused service, supervisors must have the data and tools to manage team performance and deliver exceptional customer experiences. Increase first call resolution and team productivity with scalable voice and screen call recording and quality evaluation solutions. Free managers from scheduling headaches so they can focus on strategic improvements and engage with real-time feedback. Gain data-driven insights from speech and desktop action analysis to improve customer experience and drive revenue. Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence.
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Mosaic
Mosaic
Mosaic is an AI-powered resource planning and workforce management solution that increases profitability and productivity. It integrates with most project and financial management software to automatically gather data and show who is working on what, when. Teams can then accurately bill and forecast, effectively manage capacity, and strategically plan workloads. Mosaic rescues organizations from clunky spreadsheets and gives them the true big picture. Get started today with a free 30-day trial.Starting Price: $9.99 per user per month -
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OnShift
OnShift
OnShift, a ShiftKey brand, delivers next-generation workforce management with modern, world-class scheduling software. Our innovative approach to workforce solutions fosters a culture where people want to work. Post-acute care facilities rely on OnShift's software and services to reduce turnover rates, decrease costs and improve the quality of care. Talent acquisition: Transform the relationship between your organization and your employees with our next-generation software purpose-built for senior care. Dramatically reduce turnover rates, decrease costs and improve the quality and continuity of care. Workforce management: Staff consistently and decrease excess costs—all while promoting employee work-life balance with our modern, mobile solutions for scheduling and workforce optimization. Engagement & retention: Boost employee engagement and retention with software that focuses on what matters most—your people. -
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TelStrat WFO
Serenova
TelStrat WFO provides world-class workforce optimization functionality via an easy-to-use interface. Engaging and managing your teams well is essential to optimizing your biggest investment and exceeding customer expectations. A workforce optimization program – supported by the right software – is the answer. And Serenova offers that solution through on-premises and cloud WFO software. Accurately and easily schedule skilled agents to meet service levels. Predict future requirements and use wizard tools for simple forecasting. Let agents enter schedule preferences and see performance via the My Time web-based agent portal and mobile app. Improve agent motivation and performance using gamification features. -
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Globitel Workforce Management (WFM)
Globitel
Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traffic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc. -
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iTouchVision
iTouchVision
We believe that offering a unique, flexible and responsive platform, especially as Field Service Management solution, will ensure that you can deliver the ultimate customer service. All-in-one platform to manage incoming calls, provide online support, chat, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management. Multi-platform mobile applications to manage your field workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move. Achieve a smooth life-cycle management of service requests and tasks with iTouchVision’s Service Desk Solution. Schedule and manage all back-office operations with effortless and automated administration workflows. Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements. -
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WorkForce Suite
WorkForce Software
The WorkForce Suite, by WorkForce Software, is a mobile first, cloud-based modern workforce management solution with integrated employee communications and collaboration capabilities. The WorkForce Suite helps global enterprise organizations optimize their labor, protect against compliance risks, and maximize productivity, while building a highly engaged, resilient and agile workforce. The WorkForce Suite provides an integrated solution for easy, anywhere and always-on management and optimization of your workforce including time and attendance, scheduling of diverse employee populations, labor forecasting, absence and leave management, task management, workforce analytics, fatigue management, digital workplace assistant, employee self-service, shift management, employee communications and collaboration, employee voice and micro training. -
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Genesys Cloud EX
Genesys
Genesys Cloud EX is an innovative employee experience platform designed to empower and engage teams within contact centers and customer-focused organizations. By integrating powerful workforce engagement management (WEM) tools, it streamlines tasks such as scheduling, performance tracking, and skill development. Leveraging AI-driven insights, Genesys Cloud EX helps managers identify areas for improvement while supporting employees with personalized coaching and development opportunities. The platform promotes collaboration, transparency, and a supportive workplace culture through intuitive dashboards and seamless communication tools. With its cloud-based architecture, Genesys Cloud EX enables organizations to enhance productivity, improve employee satisfaction, and deliver exceptional customer experiences. -
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Rotageek
Rotageek
Rotageek helps businesses perfectly predict and meet demand by using data-driven tech to effectively and fairly schedule staff. Using personalised algorithms and machine learning to identify patterns that would otherwise go unnoticed - Rotageek provides best-in-class business forecasting and workforce management. -
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Securtime
Securtime
Securtime is a cloud-based real-time attendance and workforce management solution. Get the most out of your employees. Designed to curb inefficiencies, SecurTime enables a distributed workforce to login remotely from anywhere in the world. Centralized, transparent data with real-time tracking allows hassle-free workforce management with the spirit of fairness. Time Attendance. User-friendly self-service functions for employees enable real-time reporting, maximizing labor efficiency. The web-based timekeeping system allows managers to control labor costs and make decisions in real time. Workforce Management. On-premise employees can use contactless methods to record attendance with our workforce management systems that have advanced facial recognition capabilities. Securtime is a cloud-based real-time attendance and workforce management solution. Built for the evolving global workforce, Securtime provides a single view on attendance, leaves, overtime policies, and scheduling. -
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Calabrio ONE
Calabrio
Calabrio ONE gives you the complete toolset to unlock the tremendous value buried within your customer interaction data and use it to transform your entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose—in the cloud, on-premises, or in a hybrid environment. Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward. Capture every interaction. Hear every voice. Record every call, every time. Seamlessly integrate Calabrio ONE with best-of-breed channel systems. Create a central command center for your contact center. -
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Calabrio Workforce Management
Calabrio
Revolutionize how you manage and empower your workforce. Calabrio WFM’s dynamic cloud and on-premise solutions enable contact centers to plan and manage operations, engage employees and create stellar customer experiences. Combining optimized staffing with employee engagement possibilities, Calabrio WFM enhances visibility, adaptability and performance. Mobile-ready, agent-friendly, meet a solution that unleashes the potential of your organization and people. Our self-service and dynamic scheduling technology will match the dynamism of your operations, fostering a more flexible, desirable working environment that meets the needs of your employees. Incorporate powerful technology into your WFM processes via self-service Agent tools and automated contact center platform connectors to streamline forecast creation, schedule generation and communication processes. Engage employees with timely feedback and gamification tools to foster growth and development, while providing the flexibility. -
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Ansapoint
Westbay Engineers
Ansapoint is a Windows software tool to can help you work out how many agents you need at your call center in order to answer your incoming calls according to service targets that you specify. It will also estimate the number of trunks that should be connected to your call center to handle the peak incoming traffic. Its unique graphical interface, charting tools and printed reports allow you to design call center workforce requirements quickly and easily. Ansapoint works on all versions of Windows, both 32 and 64 bit. -
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Genesys Cloud CX
Genesys
Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.Starting Price: $75 per user per month -
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Optimize every aspect of labor-management and productivity with Infor® Workforce Management. Strategically enhance workforce planning, execution, and analysis with an engaging, industry-specific, enterprise workforce management software solution built on a proven technology platform that delivers time and attendance, demand-driven scheduling, workforce scheduling, and absence management tools. Support multifaceted integration and data exchanges with Infor WFM’s technology and architecture. Utilize a robust industry-specific scheduling tool to meet today’s complex scheduling needs. Manage and streamline day-to-day scheduling operations with cross-team and staff-floating capabilities. Leverage data-driven, scientifically optimized schedule generation. Empower your people to take ownership of their schedules. Utilize a self-learning algorithm to analyze historical data, previous period actuals, weather, and promotional data.
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HR Duo
HR Duo
Modernize the way you manage your entire workforce with HR Duo. A dynamic duo of smart HR tools with streamlined scheduling, time, and employee performance software that automates tedious tasks, freeing you and your business to thrive. Optimize your daily operations with HR Duo and ensure the best use of the time, talent, and energy of your entire workforce. Manage your workforce's time and streamline your scheduling, enhancing productivity and controlling costs. Access our full suite of innovative tools to recruit, engage, and nurture the biggest asset to your business, your people. Automate up to 80% of your day-to-day HR tasks, and get the freedom to focus on the more exciting aspects of your business. A library of policies, letters, and documents all developed to help automate your processes and keep you compliant. Streamline your project and remote work management with full visibility of sub-contractors and employees.Starting Price: Free -
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Zenyo Workforce
Centizen
Zenyo Workforce is a strategic platform to help businesses build high-performing teams, engaged workforce, and modern workplaces. Zenyo Workforce revolutionizes HR management with tailored solutions for Indian payroll and global workforce needs. Built to meet modern business demands, Zenyo blends efficiency and empathy, making HR processes streamlined and impactful. With timely, compliant payroll for Indian companies and robust workforce management for global teams, Zenyo focuses on driving employee satisfaction and business growth. Guided by core values of innovation, reliability, and user-centric design, Zenyo empowers data-driven decision-making, transforming HR into a strategic asset for success in today’s dynamic workplace. Employee Management Centralise and safeguard employee data Absence & Timesheet Management Track employee absences and timesheets Expense ManagementStarting Price: ₹25/month/employee -
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Baryons
Baryons
Innovations standardize the present day workforce activities. It not only provides competitive benefits but also improves overall business efficiency. Baryons delivers the industry’s most comprehensive HRMS solution, the workforce enterprise. Built on years of workforce management experience, workforce enterprise solution ensures that you achieve maximum performance by aligning your workforce with your business goals. This fully integrated solution includes all aspects of the employee life-cycle ranging from attendance, leave, productivity, performance/appraisal, C&B, and payroll all in one application. The solution comes with several out-of-the box reports, and the robust reporting model allows your enterprise to build any reports that are needed for a smooth operation. The solution comes with an intranet portal with social features, which serves a gateway to the HR Portal. It delivers a customized user experience to your existing applications. -
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StoreForce
StoreForce Solutions
A simple, single solution of workforce management, performance management, store execution and employee engagement tools that elevates your store operations. Built by retailers for retailers, we have developed the all-in-one performance-based workforce management solution to strengthen the needs of Specialty Retailers today. We optimize your labor, maximize your sales opportunities, help execute your brand, and engage your workforce. Built to maximize store hours by optimizing your schedules and workforce. We provide achievable daily and hourly sales targets that motivate your staff. Measure retail performance against KPIs and targets on real-time dashboards and reports. Bring your sales leadership programs to life. Ensure a consistent customer experience and store execution across your stores through task management, store communication and evaluation tools. -
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nGAGEMENT
nGUVU
Recognized as a trusted provider of cutting-edge gamification and employee engagement software solutions, nGUVU leverages behavioral analytics and machine learning to create sustained agent engagement for contact centers. With its mission to revolutionize the contact center industry, nGUVU's engagement solution helps build a better everyday work experience for agents. Powerful and scalable, nGAGEMENT by nGUVU is a cloud-based employee engagement and gamification platform that helps motivate call center employees and improve their performance. Key features include leaderboards, contest management, reward management, activity tracking, badge management, reporting, predictive analytics, results tracking, and so much more. -
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LaborTrack
M2SYS Technology
LaborTrack™ is a fully customizable and end-to-end, cloud-based biometric workforce management solution for organizational workforce management to accurately identify employees. Within industries that have high employee turnover rates, organizations often face difficulties in managing cross-departmental employees. In addition, enterprises that recruit new employees have a responsibility to ensure they are held accountable, maximize productivity, and can be quickly and accurately identified. Establishing accurate employee identification also helps to reduce payroll inflation and error rates and ensure compliance with labor tracking laws. M2SYS Technology offers LaborTrack™ as a flexible and accurate employee profile management and reporting solution that can be easily customized to meet the unique labor tracking needs of any business. LaborTrack™ helps to address problems that lead to workforce management inefficiencies. -
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NOVAtime
NOVAtime Technology
Workforce Management solutions that enable you to add as you grow. With NOVAtime, you have a partner to fulfill any timekeeping, payroll, HR, talent management, or recruiting need. NOVAtime’s best of breed solutions ensure you are never limited in your workforce management needs. Whether you are an enterprise organization, or starting small and planning to grow, with NOVAtime’s unsurpassed capabilities we have the solution. Designed with today's workforce in mind, NOVAmobile offers true workforce management functionality on the go. Track employees' time, attendance, and jobs; increase efficiency while managing labor costs and compliance risks. Today's workforce is not confined to corporate offices and cubicles. Instead, remote worksites and 24/7 schedules have employees constantly on the move. With NOVAtime you have access to a suite of hand-held and mobile solutions for your modern workforce. -
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Blue Yonder Resourcing & Labor
Blue Yonder
Achieve operational excellence, drive greater market share, and enhance profitability while staying competitive in a fast-evolving market. Align your staffing needs with workforce skills and availability. Evaluate and successfully improve quality, safety, and productivity. Elevate performance through employee engagement programs. Blue Yonder's Store Workforce Management solution ensures products are stocked, organized, and available, fulfilling the supply chain promise and enhancing customer satisfaction. Blue Yonder's Labor Management System provides the detailed insights you need to strengthen employee engagement and improve performance. Optimize workforce productivity and reduce costs with closer alignment between labor availability and shopper demand. Leverage mid-week schedule rebalancing and employee self-service for increased adaptability. Cultivate a high-performance culture through standard methodologies and workforce incentives that uncover process improvement opportunities. -
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OpenText Contact Center Analytics
OpenText
OpenText Contact Center Analytics transforms every customer interaction into actionable insights by analyzing conversations across voice, chat, email, and other digital channels. Its AI-powered engine reveals patterns, behavioral trends, and hidden issues that impact customer experience. With multilingual support and unified cross-channel visibility, the platform helps organizations understand the full customer journey. Built on more than 40 years of contact center innovation, it supports large-scale operations with up to 75,000 agents on a single platform. Integrated quality tools enable teams to quickly improve service, guide coaching, and optimize performance. The result is a clearer understanding of customer needs, contributing to better outcomes and strengthened loyalty. -
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We help the world’s most competitive, highly visible companies adapt quickly to regional, industry, and economic shifts ensuring they have the speed, scale, flexibility, transparency, and expertise to manage their integrated & contingent workforce within a single, holistic platform. Establish a real-time, 360-degree view of your contingent workforce from initial requisition through offboarding and reassignment. Create resilience with a contingent workforce that can flex up and down to meet the evolving needs of your business. Take control of compliance and reduce your organization’s risk by maintaining contingent workforce data in a single system of record. Enable your teams to drive better business decisions with access to leading workforce management systems. Enhance your organization’s management of the end-to-end contingent workforce management lifecycle with market-leading, vendor-neutral services.
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RLDatix Workforce
RLDatix
RLDatix Workforce is a comprehensive solution designed to empower healthcare and care organisations to manage staffing safely, fairly, and efficiently. It helps organisations plan compliant rosters, align skills with demand, and reduce reliance on costly agency staff. The platform improves workforce engagement by giving employees greater control over rosters, leave, and communication through self-service tools. Real-time insights and dashboards turn workforce data into actionable intelligence for better decision-making. RLDatix Workforce supports safer staffing by aligning resources with patient and resident needs. Integrated solutions reduce administrative burden while improving transparency and fairness. Together, these capabilities help organisations enhance care quality while controlling costs and risk. -
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Reflexis Workforce Scheduler
Reflexis Systems
Optimize Labor Budgeting, Forecasting, and Scheduling with AI-Powered Workforce Management. Are your on-site managers losing hours every week to time-consuming workforce scheduling? Your locations understaffed during busy periods? Your associates calling out or quitting over scheduling issues? With AI-powered workforce management and employee self-service, Reflexis Workforce Scheduler eliminates inefficiencies in labor budgeting, forecasting, and scheduling—simplifying your labor operations and unleashing the power of your on-site associates. With AI-powered forecasting, on-site managers can produce the most accurate labor forecasts and schedules in the industry, without relying on guesswork or intuition. Workforce Scheduler uses powerful algorithms to feed a highly intelligent scheduling engine, enabling managers to create one-click schedules. The intuitive mobile-first UI and AI-powered automation save hours of work for managers each week, generating accurate labor forecasts. -
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EmpLive
WFS
Powerful, elegant, all-in-one solutions to meet your workforce management needs everywhere work happens. Stand out as an employer of choice. Discover the latest in modernizing workforce management and creating positive employee experiences. From education and government to manufacturing and healthcare, we're transforming the way people work. See how superior workforce management leads to tangible value across each function in your organization. Realize untapped benefits in engagement, retention, productivity, and financial performance with a holistic approach to workforce management and employee experience optimized to boost both margins and morale. We take a strategic, deliberate approach to global partnerships. All of our services, software, and technology partners have been carefully selected based on their ability to deliver value for our customers and their most important workforce needs. -
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symplr Workforce
symplr
symplr Workforce helps organizations streamline technology and processes through integration and tech enablers. Get mobile access to analytics and actionable data, resulting in increased financial, clinical, and compliance outcomes and improved staff engagement. With an integrated view of hours worked, pay policies and hours scheduled, symplr Workforce can project upcoming overtime before it happens so you make proactive decisions to contain costs. Integrated timekeeping, scheduling, and workforce analytics to improve collaboration and manage productivity. Leverage integrated timekeeping and scheduling information to make proactive, data-driven decisions for clinical and non-clinical roles across your enterprise. Developed to support the way you work, symplr Workforce creates a collaborative, patient-centered approach to managing your entire workforce. Navigate complex healthcare regulations and union/organizational requirements by reducing burdens for payroll and other staff. -
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Snap Schedule 365
Business Management Systems
Snap Schedule 365 is the leading cloud-based employee scheduling software solution that enables companies to easily schedule and manage their workforce from anytime, anywhere, and on any device. Packed with powerful reporting and scheduling features, Snap Schedule 365 improves every aspect of workforce scheduling and time attendance and gives fast access to key decision-making data to improve business productivity and revenue stream. Core features include multi-view, multi-location scheduling, auto-scheduler, shift coverage and schedule conflict warnings, multi-schedulers with role-based access control, labor cost control, among others. -
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Reslink Solutions
Reslink Solutions
Reslink is a workforce and facilities management system suitable for facilities service providers. It can be used to manage a wide range of FM services. Workforce onboarding, training and offboarding. Task assignment and scheduling. Time and attendance monitoring. Soft FM service provision. Asset and inventory management. Integration with third-party systems, such as ERP applications, and IoT technology is available. The Demo will represent a small part of our Admin-panel platform. You can always contact us to get to know more or ask for more features. Project planning and consultancy is part of our business. With our expertise, we can help you transform your business to become fully digital and remain to comply with your existing processes. A workforce and facilities management system for facilities management service providers to build processes that represent every aspect of a facilities management service contract.Starting Price: $10 per month -
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OneContact CC
Collab
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client. -
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Utmost
Utmost
Optimize your extended workforce. Engage your temporary talent pool directly in Workday. Easier management, stronger compliance, and better optics. Empower your organization with consistent end-to-end visibility. Through employment classification support, cost tracking, and worker activity monitoring with real-time updates, Utmost delivers the most reliable contingent workforce management system for an extended workforce. Whether you’re a one-time user or daily user, taking action just became simpler. Utmost’s interface transforms complex HR management tasks into easy, intuitive processes. Procurement, Legal, HR, Internal Audit, and Contingent Workforce teams can now configure workflows, thresholds, and proactive management. Set up Utmost to automate or guide managers’ workflow depending on their skill level, preventing compliance issues that keep temporary employees from doing their best work. -
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Smart Workforce
Smart Workforce
Smart Workforce stands out as a comprehensive workforce management software, offering managers real-time insights into staff performance and empowering data-driven decisions for enhanced productivity. With its user-friendly and interactive dashboard, all essential information regarding shifts, employees, and service areas is conveniently consolidated in one place. One of Smart Workforce's key strengths lies in its exclusive features. It distinguishes itself as the sole SaaS solution providing BS7858 Staff Vetting, Automated Control Room Management, Patrolling Management capabilities, along with fundamental workforce management functionalities. Smart Workforce emerges as a comprehensive solution catering to diverse workforce management needs, ensuring efficiency, compliance, and employee well-being.Starting Price: £100/month -
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Aspect Performance
Aspect, an Alvaria Brand
In order to achieve your business goals, you need to ensure your call center agents, managers and supervisors are in alignment. With Aspect Performance, you can compute historical and real-time metrics and present them in ways most useful to the role of each user — allowing employees to understand where they need to take action for improvement or where targeted coaching should be applied to ensure goals are aligned and achieved. Leverage pre-built reports, dashboards and KPIs to get an in-depth view into how resources are performing against operation and strategic objectives. Visualize data through intuitive and interactive charts, heatmaps and graphs that help you understand the root cause for performance shortfalls. Give call center supervisors the information they need to understand agent deficiencies and the tools to enable both ad hoc and automated coaching.
