Audience

Companies seeking a tool to optimize call center performance and scheduling

About cc-Modeler Professional

cc-Modeler ProfessionalSoftware, tools to optimize call center performance and schedulingcc-Modeler call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small. Use it to improve your service levels, identify staffing gaps and have happier customers. Suitable for any organization handling incoming customer calls - call centers, helpdesks or support groups. Identify your real staffing needs for each period through the day. Handle multiple shifts and planned breaks, so that you can optimize agent schedules and coverage. Provide detailed performance analysis throughout the day, based on your service level goals. Eliminate periods of agent overload. Improve overall call center capacity. Improve customer satisfaction through reduced ASA and more consistent performance. Reduce the number of abandoned calls from your customers. Increase Customer Satisfaction.

Other Popular Alternatives & Related Software
NiCE Workforce Management (WFM)
NiCE Workforce Management (WFM)
NiCE CXone Mpower Workforce Management is an AI-powered solution designed to optimize staffing and scheduling for contact centers. It delivers accurate forecasting, smarter scheduling, and real-time adaptation across voice and digital channels. Built on a unified CX platform, the solution transforms workforce data into actionable decisions. AI-driven automation reduces manual workload while improving operational efficiency. The platform supports omnichannel environments by ensuring the right skills are staffed at the right time. Real-time intraday tools allow teams to reforecast and reoptimize staffing as conditions change. NiCE helps contact centers balance performance, flexibility, and agent satisfaction at scale.
Learn more
Shiftboard ScheduleFlex
Shiftboard ScheduleFlex
ScheduleFlex is a workforce scheduling solution designed for service-centric organizations in industries such as healthcare, public safety, call centers, and staffing. It enables managers to respond swiftly to changing labor demands by adding or modifying shifts on the fly and automatically assigning them to qualified and available employees. The platform offers robust day-of scheduling tools to efficiently handle last-minute changes, such as unexpected callouts and service demand fluctuations. Additionally, ScheduleFlex provides mobile-based communications to keep managers and employees closely connected, ensuring smooth operations. By offering clear visibility into available and qualified resources, managers can achieve higher shift coverage and reduce overtime.
Learn more
AgentTime
AgentTime
AgentTime™ call center scheduling software is an easy-to-use, affordable solution for call center workforce management. With our AgentTime software, you import your call volume forecasts and average call lengths by time period. AgentTime will create optimal weekly schedules for your agent groups. Our AgentTime call center scheduling software includes Portage’s powerful Call Center Designer and SimACD call center staffing software. These two modules are used to calculate optimal agent levels for each time period for your workweeks. Call Center Designer predicts your staffing requirements and other performance statistics for each time period in your workday using established Erlang-C formulas. SimACD then refines these calculations allowing you to test and try out different numbers of agents in a computer-simulated automatic call distributor (ACD) before creating the schedule. Our intuitive user interface lets you create weekly schedules.
Learn more
Ubeya
Ubeya
(2 Ratings)
The ultimate staffing platform for temporary and shift work. Offering an end-to-end solution for staffing/recruitment agencies, stadium event management and businesses employing temp workers. Ubeya empowers businesses and agencies through optimizing processes, scheduling, communication, payroll and compliance. The platform includes two apps for employees and managers, and a client portal for orders. Ubeya deploys AI-powered demand forecasting to create schedules that become more accurate over time, helping you schedule the right employees at the right times. The worker is at the center of the platform. We understand that flexibility is the mantra in today's work environment, and build our software to encourage employees to pick up shifts at the times that fit best for them, leaving workers and employers satisfied.
Learn more

Pricing

Free Version:
Free Version available.

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

KoolToolz.com
kooltoolz.com

Videos and Screen Captures

cc-Modeler Professional Screenshot 1
cc-Modeler Professional Screenshot 1
Other Useful Business Software
Gemini 3 and 200+ AI Models on One Platform Icon
Gemini 3 and 200+ AI Models on One Platform

Access Google's best plus Claude, Llama, and Gemma. Fine-tune and deploy from one console.

Build generative AI apps with Vertex AI. Switch between models without switching platforms.
Start Free

Product Details

Platforms Supported
Windows
Training
Documentation
In Person
Support
Phone Support
Online

cc-Modeler Professional Frequently Asked Questions

Q: What kinds of users and organization types does cc-Modeler Professional work with?
Q: What languages does cc-Modeler Professional support in their product?
Q: What kind of support options does cc-Modeler Professional offer?
Q: What type of training does cc-Modeler Professional provide?

cc-Modeler Professional Product Features

Workforce Management

Performance Appraisal
Scheduling
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Recruiting Management
Skills Tracking
Time & Attendance
Variable Workforce