Audience
Companies seeking a solution to view individual metrics to improve agent performance
About XorceView Dashboards
XorceView Desktops and Dashboards were designed to give agents and managers a real-time glimpse of current performance. View individual metrics to improve agent performance or; group content to improve coherence. Managers can drill down from Group to Agent level reporting. Designed for Mobile Agents/Managers. Spectrum’s XorceView (Source-View) software offers pinpoint reporting for funneling critical content to an agent or manager's desktop. This allows agents and managers immediate access to summary data they need to improve performance. XorceView is a lightweight VPN-compatible desktop client that brings your agents into the contact center. Data from multiple sources give remote agents the power to be effective when not in the office. Reports that do not dominate the Desktop, but big enough to give Agents the required information. With POP-UP alerting, XorceView can run minimized and simply POP-UP to alert the agent or supervisor of an actionable item.
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Pricing
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Free Trial available.
Integrations
No integrations listed.
Company Information
Spectrum Corporation
Founded: 1971
United States
www.specorp.com
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Product Details
Platforms Supported
Windows
Android
iPhone
iPad
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support
XorceView Dashboards Frequently Asked Questions
XorceView Dashboards Product Features
Dashboard
Data Source Integrations
KPIs
Private Dashboards
Scorecards
Visual Analytics
Annotations
Functions / Calculations
Interactive
OLAP
Public Dashboards
Themes
Widgets
