Alternatives to XorceView Dashboards
Compare XorceView Dashboards alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to XorceView Dashboards in 2026. Compare features, ratings, user reviews, pricing, and more from XorceView Dashboards competitors and alternatives in order to make an informed decision for your business.
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1
RECITE
Numonix
We believe you should be able to record and listen to your calls the way you want to. This is why our RECITE recording solution offers 80 customizable widgets and dashboards, 100 replay permission levels, 8 recording modalities, 50 canned and modifiable reports, and 4 types of built-in storage support. Screen Recording of the agent’s desktop that is synchronized to the audio recording, which provides a comprehensive view of the customer interaction. Quality Management tool for quality assurance and management to evaluate employee performance, ensure adherence to corporate procedures and maximize staff productivity. Customizable Dashboards tool enables agents, supervisors and administrators to view real-time metrics. Web-based storage and retrieval for easy, secure sharing of files via email (.WAV format). -
2
TelStrat Record
Serenova
To optimize your contact center and workforce, you need insight into every agent interaction with customers. Equip yourself with the tools to ensure high-quality customer interactions and optimal agent performance. Record the audio of a call randomly, at scheduled points in time, or on demand – and from the start no matter when recording begins. Empower your supervisors to monitor live calls and listen to end-to-end call recordings when a caller is transferred. Resolve disputes quickly, support legal defense, and monitor agents with rock-solid call recordings. Drill through millions of call results by any metric. Quickly search with one-click filtering. Easily combine groups of fields for complex searches. Analyze any interaction by simply playing a multimedia clip on the desktop. Share the voice-plus-screen .WMV file on a network or via email. Get a clear view into how agents interact with customers and more easily and effectively optimize your workforce. -
3
SpyAnywhere
Spytech
SpyAnywhere Cloud is a companion service to SpyAgent that allows you to view SpyAgent's activity logs and reports in real-time, from anywhere, at any time, via your web browser just by logging into your secure online account. SpyAnywhere also allows you to remotely manage settings, perform remote uninstalls, and more. With the SpyAnywhere Cloud service, you can remotely view your monitored computer's desktop in real-time, view activities as they occur, and even receive real-time activity alert notifications when unwanted behaviors occur. View user keystrokes in real-time via your web browser. Remotely view your computer and webcam in real-time. View SpyAgent's activity logs as they are updated in real-time. Graphical reports quickly show you the most popular user activities. Receive notifications via email when unwanted behaviors occur. Remotely uninstall SpyAgent from any monitored computer.Starting Price: $19.95 one-time payment -
4
NovelVox Agent Accelerator
NovelVox
NovelVox’s Agent Accelerator empowers agents with a 360-degree view of customer information that allows them to offer a personalized customer experience and lightning-fast service. This powerful solution significantly reduces Average Handling Time (AHT) and waiting time, improves First Call Resolution (FCR), and increases customer satisfaction. The all-in-one desktop gives a single interface and a single view to agents as they interact with multiple applications but provides a seamless experience for customers. With the caller data display containing details such as caller name, address, contact details, past transactions, and ticket status, agents call customers by name and eliminate making customers repeat their requests. With all details handy, an agent can address concerns in a personalized manner and at a much faster pace, in addition to chatting with other agents to get timely information while assisting callers. -
5
A web-based solution, compatible with Amazon Connect, Five9, Genesys Cloud CX, NICE CXOne &Webex Contact Center, for calculating & displaying real-time data on large screens in contact centers (wallboards) and also directly on computer screens of supervisors, agents and even on mobile devices of executives (dashboards).. Visual alert (color changes, blinking), audible alerts (one-time, repetitive) and email alerts based on your thresholds are also easy to setup and change on the fly. Schedule a demo or try it free to see how you can create an unlimited number of views using out of the box key performance indicators (KPIs), grids, pictures, marquees/tickers, YouTube videos, web content (such as weather forecast), and even PowerPoint slides (via PDF export and 2Ring Dashboards & Wallboards takes care of auto-paging through your content). 2Ring Dashboards & Wallboards is a software solution that empowers business users and supervisors to deliver information in real-time to every screen.
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6
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application. Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement. Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise.
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7
AgentScope
AgentScope
AgentScope is an AI-driven agent observability and operations platform that provides visibility, control, and performance analytics for autonomous AI agents across production workloads. It enables engineering and DevOps teams to monitor, diagnose, and optimize complex multi-agent applications in real time by capturing detailed telemetry on agent actions, decisions, resource usage, and outcome quality. With rich dashboards and timelines, AgentScope helps teams trace execution flows, identify bottlenecks, and understand how agents interact with external systems, APIs, and data sources, improving debugging and reliability for autonomous workflows. It supports customizable alerting, log aggregation, and structured event views so teams can quickly surface anomalous behavior or errors across distributed agent fleets. In addition to real-time monitoring, AgentScope provides historical analysis and reporting that help teams measure performance trends, model drift, etc.Starting Price: Free -
8
Sprinklr Service
Sprinklr
Sprinklr Service is an enterprise-grade customer service and contact center platform built on a unified customer experience management architecture that consolidates customer interactions across 30+ channels, including social, messaging, live chat, email, voice, and communities, into a single agent desktop with omnichannel routing, case management, and real-time context so agents can deliver consistent, seamless support. It combines AI-powered agent assist, intent-aware routing, conversational IVR, self-service knowledge bases and bots, and supervisor and analytics dashboards to increase agent productivity, improve first-contact resolution, and drive higher customer satisfaction by unifying conversations, insights, and workflows. Sprinklr’s customer self-service features guide customers through automated FAQs and AI chatbots to reduce agent workload, while integrated analytics and reporting provide 360° visibility into agent performance. -
9
Revelex Power Agent
Revelex
Revelex® Power Agent® is the industry leading desktop application that will give your business the boost it needs to successfully compete in online travel. Our do-it-all web based desktop application gives you the tools you need to keep customers coming back! With Power Agent® you can easily search and book inventory from all distribution sources, GDS and non-GDS, build and export lists to direct mail or e-mail programs and even market special promotions. View and manage bookings. Collect, track, and manage customer data. Reduce duplication, manual entry and errors. Decrease training time with intuitive searches. Create and manage promotions, packages and discounts and mark-ups. Attach multiple PNRs to individual reservations. Cancel and modify bookings, issue documents and integrate to back office systems. With a revamped interface and more robust capabilities, the new Power Agent 5 is coming soon! -
10
Upstream Works
Upstream Works
Keep up with changing customer expectations and give your agents an enhanced agent desktop that will empower them to provide personalized, meaningful, and efficient service. Better experiences start with Upstream Works omnichannel desktop solutions. Unified agent desktop with productivity tools and visibility of all channels, interactions, and applications for personalized CX and improved FCR. Convenient channel flexibility with voice, email, web chat, messaging, social, video, co-browse, bots, conversational AI, and more. Integrate with any AI and business application and CRM system to streamline workflows and increase agent efficiency. Improve business outcomes with real-time and historical omnichannel dashboards, reports, and analytics including FCR, CES, and bot analytics. -
11
TeamsDashboard
SSIG-IT GmbH
TeamsDashboard is a real-time presence and availability dashboard for Microsoft Teams. It pulls live status data from Microsoft 365 via the Graph API and displays your entire organization on a single screen — no installation, no agents, no firewall changes. Four views (Cards, Compact, Minimal, List) with smart filters by department, location, and job title give IT admins, team leads, and executives instant visibility into who's available, who's on a call, and who's in a meeting. Key use cases: office wallboards and lobby displays, mobile dashboards for on-call teams, service desk dispatcher views, and Teams Phone call status monitoring. Setup takes under 5 minutes. GDPR-compliant with hosting in Germany. MSAL enterprise authentication supported. Works on any device with a browser — desktop, tablet, mobile, or TV display. Starting at €4.25/user/month with a 14-day free trial. Only active dashboard users need a license — not your entire Microsoft 365 tenant.Starting Price: $4.25/month -
12
Aspect Quality
Aspect, an Alvaria Brand
Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions. Effective customer engagement requires a strong emphasis on call center agent quality control. By integrating quality monitoring with recording and survey capabilities, you can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality. Easily record, playback, stop, start and pause both two-sided voice and desktop interactions. Recording gives insights into the complete customer experience and helps improve agent quality and performance. Robust evaluation tools give insights into the complete customer experience and help improve agent quality and performance. -
13
Aspect Performance
Aspect, an Alvaria Brand
In order to achieve your business goals, you need to ensure your call center agents, managers and supervisors are in alignment. With Aspect Performance, you can compute historical and real-time metrics and present them in ways most useful to the role of each user — allowing employees to understand where they need to take action for improvement or where targeted coaching should be applied to ensure goals are aligned and achieved. Leverage pre-built reports, dashboards and KPIs to get an in-depth view into how resources are performing against operation and strategic objectives. Visualize data through intuitive and interactive charts, heatmaps and graphs that help you understand the root cause for performance shortfalls. Give call center supervisors the information they need to understand agent deficiencies and the tools to enable both ad hoc and automated coaching. -
14
Uniphore
Uniphore
Optimize the entire conversation to improve customer experience and agent productivity with Conversational AI, Natural Language Processing (NLP) and Robotic Process Automation (RPA). Omnichannel AI-driven intelligent virtual assistant (IVA) driving customer engagement and increasing self-service and automation rates across IVR, web and mobile. U-Self Serve deflects transactional interactions from high-cost human agents using Conversational AI. Deliver frictionless and ongoing agent verification using voiceprints to increase customer trust and reduce contact center fraud. Monitor agent ID continuously during the entire agent shift and alert supervisor in real-time in the event of an ID issue. Leverage AI with real-time call transcription to deliver in-call alerts, guidance, and automation of agent after-call work (ACW) summaries and call dispositions. Deliver an increase in agent productivity, a reduction in time spent on ACW summaries and an improvement in accuracies. -
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Click and Chat
Click and Chat
Our trained agents will engage your visitors 24/7 and convert them into happy customers! We invite them to chat or text, answer their questions, and help them to buy!! You also get full access to our chat software to answer chats or texts when you want to. Every customer has access to our robust, enterprise-grade customer engagement and marketing analytics platform. You can see who is visiting your site, invite them to chat or text, develop skill groups and routing rules for your agents and departments and view over 50 reports and analytics. Utilize our highly experienced and professional agents to support your business whenever you are unavailable; never miss an opportunity to connect with a customer! Send personalized greetings and pop-up invites to capture the attention of your website visitors while being armed with their history and interests. Increase customer satisfaction and the quality of your agents’ conversations through customer feedback. -
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Cisco Finesse
Cisco
Improve your customer experience with Cisco Finesse. This next-generation agent and supervisor desktop provides a collaborative experience for the communities that interact with your customer service organization. Finesse's user-centric design also enhances satisfaction for your customer-care representatives. Finesse offers transparent integration with the Cisco Collaboration portfolio and is standards-compliant. It provides low-cost customization of the agent and supervisor desktops through open web 2.0 APIs and facilitates integration of value-added applications. Cisco Finesse integrates traditional contact center functions into a thin-client desktop. It implements a browser-based desktop through a web 2.0 interface, no client-side installations required. A single, customizable interface or cockpit that offers customer care providers quick and easy access to multiple assets and information sources. This helps ensure faster, more accurate service. -
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Geomant Wallboard
Geomant
Real-time and historical performance management solutions for wallboards and agent desktops. Enhance call center efficiency: turn data into actionable information. Optimize your workforce, keep agents informed and empower them to self-manage. Deliver outstanding customer experience and real-time performance metrics for responding to changing demands. Keep everyone in your center on the same page, working to deliver a great customer experience. A unified agent experience, whether remote or in the center. Stay on top of goals! Geomant Wallboard solutions can aggregate and display data from practically any source. We have certified connectors and extensive experience with many CRM platforms. Provide decision-makers with critical metrics across multiple platforms with a unified view of operations. Empower your management team with mobile access, allowing them to keep a pulse on the business from any location. -
18
Inova Desktop Presenter
Inova Solutions
Inova Desktop Presenter® is a contact center dashboard that delivers real-time metrics directly to agent desktops. It’s an ideal choice for at home or remote contact center agents or where wallboard or digital displays are not possible due to limited space or lines of sight. Inova Marquee is a virtual wallboard for the desktop that mirrors the look, color structure and content of traditional LED wallboards, including font effects, graphics and animations. Inova DataLink displays real-time call center statistics in colorful charts and grids you can customize to your specific contact center environment. DataLink can be set to respond to performance-based thresholds, visually alerting agents to changing call center conditions. -
19
eBail
eBail
eBail is rock‑solid, foolproof bail bond software that gives agencies a genuine edge by automating the entire bond‑writing and defendant‑management workflow. With end‑to‑end document management, agents can issue contracts with one‑click e‑signature and autofill, send them instantly to agents or indemnitors via mobile or desktop, and complete bonds in under three minutes. It centralizes agent, sub‑agency, defendant, court, forfeiture, arrest, and check‑in monitoring, all accessible in real time via multiple mobile apps, for agencies, agents, and defendants. Automated SMS/email reminders, tap‑and‑pay processing, and payment‑plan support ensure no forfeiture goes unnoticed. It proactively monitors court dates, forfeitures, arrests and provides arrest alerts and background checks. It logs agent accountability, team tasking, and downloadable execution reports, and includes seamless compliance, power‑management, and audit‑ready reporting.Starting Price: $99 per month -
20
ClearView
ClearView
Each of the tools used in a contact center provide a very specific reading about the health of your operation; each reading prompting a distinct course of action. ClearView is the single source of truth for all these disparate readings, allowing you to spend less time generating reports and more time generating results. You know when you’re driving to work, talking on the phone and eating a breakfast burrito at the same time? You inevitably start to drift off the road, and real-time feedback from the “rumble strips” provokes an adjustment in behavior. ClearView provides that virtual rumble strip to your employees, alerting them of unproductive behavior to keep teams on track. Traditionally, reports are only sent to management teams and then cascaded to agents somewhat infrequently as an afterthought. Today’s call center agent isn’t just capable of reading reports but thrives on it. With ClearView, agents are always up to speed on performance so you can focus on the wildly important. -
21
LiveRecover
LiveRecover
LiveRecover helps eCommerce companies and online stores recover the abandoned shopping carts of users. Live agents act as your brand ambassadors in every conversation with your customers. Think of them as an extension of your team who reduce support tickets while improving the customer experience and satisfaction. Access advanced conversation insights and conversion reports. Dive into performance metrics by Workflows and A/B Tests, as well as product-specific performance and orders generated by our live agents. Live agents act as your brand ambassadors in every single conversation with your customers — which you can view in real-time. See high-level performance and drill-down into the details with advanced conversation insights and real-time conversion reports. -
22
TelStrat QM
Serenova
Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting. -
23
Inout RealEstate
Nesote Technologies
Inout RealEstate is an easy, flexible and simple property management solution ideal for business start-ups, property websites of newspapers etc that provides a common roof for buyers, sellers, renters and agents. Our Script can hold any number of users, their listings and agents. We have designed the script with focus on providing the business owner a clean & consistent revenue generation from multiple resources thus ensuring a strong growth of your business. Latest version brings you an elegant layout in a responsive manner which allows you to experience the software in all devices along with the desktop view. Latest version allows users to explore a new dashboard designed only for agents in our script. A separate Agent Dashboard is available for all agents which makes things easier for agents. Two way live chat between list owners/agents and users. Users can chat with list owners/agents about list details through this feature.Starting Price: $499 one-time payment -
24
CoPaw
CoPaw
CoPaw by AgentScope is a cloud-native observability and management platform for autonomous AI agents that helps teams monitor, orchestrate, and optimize agent workflows at scale. It captures detailed telemetry about agent actions, decisions, and external interactions, providing rich dashboards and timelines that allow engineers to trace execution paths, diagnose errors, and understand agent behavior in complex multi-step processes. With customizable alerting, structured logs, and context-aware event views, CoPaw enables teams to surface anomalies and performance bottlenecks quickly, improving reliability and reducing time-to-resolution for automated systems. It also offers historical analytics that help track trends such as latency, success rates, and resource usage over time, supporting data-driven optimization and governance. Deployment flexibility lets teams run agents on secure cloud infrastructure while maintaining centralized visibility.Starting Price: Free -
25
InCorp
InCorp
InCorp offers National Registered Agent Services in all 50 states, DC, USVI and PR. Whether you are contemplating having InCorp form your new business entity, are filing your own entity and need a national registered agent service, or are just looking to upgrade your existing registered agent service from your current registered agent service provider, InCorp, The Premier Registered Agent Service® is the best choice for comprehensive and accurate services at an attractive price! When you file with InCorp, you receive access to our Entity Management System where you can keep track of compliance events using our compliance calendar, view and/or store your corporate documents from anywhere, track your forwarded mail, pay your invoices and order additional services, all at no additional charge! View, upload all of your state filings, corporate documents and statuses via your desktop internet browser or with our EMS App! -
26
PalmAgent ONE
PalmAgent ONE
PalmAgent is real estate's top choice for net sheets and closing cost estimates. From the convenience of a desktop, tablet, or phone, your fully native app comes complete with county-specific closing costs, title and escrow rates, taxes, and other fees, PalmAgent has dozens of powerful real estate calculators to give your agents a leg up on the competition. From invaluable ad placements for your logo (home screens, PDF printouts, etc.) to branded marketing content like videos and flyers, PalmAgent comes with everything you need to get your brand in front of new and existing clients. Industry-leading content that agents enjoy using ensures that you’re the one supplying the net sheets and estimates that agents provide their clients. From dynamic home reports to engaging graphics for social media, your app comes preloaded with hundreds of industry-relevant pieces of content your agents will keep coming back for.Starting Price: Free -
27
CommunityWFM
CommunityWFM
CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process. Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling. Cloud workforce management software built for WFM professionals to make them more efficient at their job. Save time and money with a unique blend of intraday management and automated planning solutions. Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling. The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts. -
28
AgentSea
AgentSea
AgentSea is an open source platform designed to build, deploy, and share AI agents with ease. It delivers a collection of libraries and tools for building AI agent apps, favoring the UNIX philosophy of doing one thing well. Tools can be used individually or stacked together into a single agent app, and are compatible with frameworks like LlamaIndex and LangChain. Key components include SurfKit, a Kubernetes-style orchestrator for agents; DeviceBay, offering pluggable devices like file systems and desktops; ToolFuse, a library that wraps scripts, third-party apps, and APIs as Tool implementations; AgentD, a daemon making a Linux desktop OS accessible to bots; AgentDesk, a library for running AgentD-powered VMs; Taskara, for task management; ThreadMem, for building multi-role persistent threads; and MLLM, simplifying communication with multiple LLMs and multimodal LLMs. AgentSea also offers alpha agents like SurfPizza and SurfSlicer, which navigate GUIs using multimodal approaches.Starting Price: Free -
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HGS Agent X
Hinduja Global Solutions
Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Help agents resolve issues faster and reduce hold time with our AI-powered agent assist. Eliminate repetition with our contact center automation and smart actions. Troubleshoot and share screens with Smart consult collaboration. Know how customers feel in real-time with Customer sentiment. Improve response time and reduce multiple screens with a single, unified tool. Monitor service levels and assess performance with quick-access KPI, training, and feedback data. Enable pattern spotting, training enhancements, productivity improvements, and informed decision-making by integrating multiple data sources. Monitor built-in quality assurance dashboards designed to improve agents, teams, and organizations.Starting Price: $119 per user per month -
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VoltAgent
VoltAgent
VoltAgent is an open source TypeScript AI agent framework that enables developers to build, customize, and orchestrate AI agents with full control, speed, and a great developer experience. It provides a complete toolkit for enterprise-level AI agents, allowing the design of production-ready agents with unified APIs, tools, and memory. VoltAgent supports tool calling, enabling agents to invoke functions, interact with systems, and perform actions. It offers a unified API to seamlessly switch between different AI providers with a simple code update. It includes dynamic prompting to experiment, fine-tune, and iterate AI prompts in an integrated environment. Persistent memory allows agents to store and recall interactions, enhancing their intelligence and context. VoltAgent facilitates intelligent coordination through supervisor agent orchestration, building powerful multi-agent systems with a central supervisor agent that coordinates specialized agents.Starting Price: Free -
31
iVision Plus
NovelVox
iVision Plus Cisco wallboards empower and motivate agents to do better by providing them with real-time performance statistics in most interactive designs. Get interactive cisco contact center wallboard designs with iVision plus that provides real-time stats and metrics of both, individual and team performances. No more boxy designed wallboards, make it more impactful with NextGen wallboard designs. iVision gamification wallboards motivate agents to do better. HTML 5 wallboards for better UX and responsive. Call center wallboard software allows to set KPI thresholds to control performance and stay informed of threshold breaches for immediate action even if you are not actively monitoring and managing. Digital Signage in real-time to all internal employees will improve efficiency and productivity. The employees will no longer be required to spend long interval of time to gather operational information. -
32
Eigent
Eigent AI
Eigent is an open-source desktop automation platform designed to act as a powerful AI workforce for modern productivity. It transforms context into action by coordinating multiple intelligent agents to automate complex tasks directly on the desktop. Built with multi-agent collaboration and parallel execution, Eigent handles long-horizon workflows faster and more efficiently than single-agent systems. The platform is fully customizable, allowing users to create their own worker nodes and plug in tools through modular MCPs. Privacy and security are central to Eigent’s design, with support for local deployment that keeps sensitive data fully under user control. Eigent supports a wide range of real-world use cases, from file organization and report generation to ERP automation and market research. As an open-source solution, it offers transparency, flexibility, and enterprise-grade performance without vendor lock-in.Starting Price: $16.66 per month -
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Perla
Perla
Perla is an AI-powered marketing and practice growth platform built specifically for dental offices that uses autonomous AI agents to manage and optimize key digital marketing and operational tasks, helping practices attract more new patients and streamline performance without hiring large teams; its capabilities include an SEO & Review Agent that automates search engine optimization tasks and daily review responses, a Paid Ads Agent that launches, optimizes, and scales paid advertising campaigns, and a Call Analysis Agent that listens to every phone call, transcribes and analyzes intent, and provides real-time insights and alerts to reduce missed opportunities, while dashboard views show important practice metrics, multi-location performance, and notifications such as alerts for missed calls and opportunities so teams can understand caller behavior and act on insights that drive patient growth.Starting Price: $499 per month -
34
Talk:if
Talk:if
Imagine an agent who can deal with hundreds of customers at the same time. We are an agent powered by artificial intelligence. Increase the efficiency of your business with instant information, personalized recommendations, and automated solutions. These AI agents offer instant information, personalized recommendations, and automated solutions, thereby increasing business efficiency. The platform integrates customer data to provide a comprehensive 360-degree view, ensuring agents have the necessary information for each interaction. The platform offers features such as zero wait times, unlimited capacity to manage increased call volumes, and improved customer experience by eliminating delays and misdirections. It also aims to boost sales through efficient customer service and enhance agent motivation by automating routine tasks. Increase operational efficiency with real-time conversation analytics and reporting tools. Identify issues, monitor performance, and make data-driven decisions. -
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The Avaya Experience Platform is a comprehensive customer experience solution that integrates voice, video, chat, messaging, and more to deliver seamless interactions across all touchpoints. Designed to enhance both customer and employee experiences, it provides agents with real-time customer data in a unified desktop view, enabling personalized and efficient service. The platform supports the management of inbound and outbound communications, connecting customers through their preferred channels while equipping agents with the necessary tools to resolve inquiries effectively. By unifying various communication methods and offering advanced analytics, the Avaya Experience Platform empowers businesses to optimize contact center performance and deliver exceptional customer experiences.
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36
Agent Squad
Amazon
Agent Squad is a flexible and powerful open source framework developed by AWS for managing multiple AI agents and handling complex conversations. It enables multi-agent orchestration, allowing seamless coordination and leveraging of multiple AI agents within a single system. It offers dual language support, being fully implemented in both Python and TypeScript. Intelligent intent classification dynamically routes queries to the most suitable agent based on context and content. Agent Squad supports both streaming and non-streaming responses from different agents, ensuring flexible agent responses. It maintains and utilizes conversation context across multiple agents for coherent interactions. The architecture is extensible, allowing easy integration of new agents or customization of existing ones to fit specific needs. Agent Squad can be deployed universally, running anywhere from AWS Lambda to local environments or any cloud platform.Starting Price: Free -
37
CYF Quality
CYF Technology
With this software, you create one or several QA scorecards and will start to evaluate the customer service with those scorecards you created, thus generating a quality score for the agent and his observations about the service. This note, along with your observations and a final comment with actions and/or recommendations, is called feedback. Not always just read a chat dialogue or listen to a call recording is enough to know what happened in customer interaction. Record the agent’s screen and discover precious information. If the supervisors are required to apply the feedback to the agents, they can do it on CYF Quality as well, but with one extra step. The agents need to give to them a feedback passcode.Starting Price: $699 per month -
38
Agent Zero
Agent Zero
Agent Zero is an open source AI agent framework designed to run autonomous AI assistants that can perform complex tasks by interacting directly with a computer system. It provides an environment where AI agents operate with real system access, allowing them to execute commands, write and run code, browse the web, analyze data, and manage workflows as part of real-world automation processes. Instead of functioning as a simple chat interface, Agent Zero runs in its own virtual environment where it can interact with the operating system, install tools, execute scripts, and coordinate tasks across multiple components. It emphasizes transparency and control, allowing developers to view, modify, and customize how the agent behaves, what tools it can access, and how it processes information. Agent Zero uses a modular architecture that allows the agent to dynamically create and use tools while maintaining persistent memory.Starting Price: $2.65 per month -
39
TraceRoot.AI
TraceRoot.AI
TraceRoot.AI is an open source, AI-native observability and debugging platform designed to help engineering teams resolve production issues faster. It consolidates telemetry into a single correlated execution tree that provides causal context for failures. AI agents operate over this structured view to summarize issues, pinpoint likely root causes, and even suggest actionable fixes or draft GitHub issues and pull requests. It offers interactive trace exploration with zoomable log clusters, span and latency views, and code-linked insights. Lightweight SDKs for Python and TypeScript enable seamless instrumentation using OpenTelemetry, with support for both self-hosted and cloud deployment. Human-in-the-loop interaction is central: developers can guide reasoning by selecting relevant spans or logs, then verify agent reasoning through traceable context.Starting Price: $49 per month -
40
Pylar
Pylar
Pylar is a secure data-access layer that sits between AI agents and your databases, enabling agents to safely interact with structured data without giving them direct database access. It connects to one or more data sources (like BigQuery, Snowflake, PostgreSQL, business apps such as HubSpot or Google Sheets). Pylar can create governed SQL views using its built-in SQL IDE; those views define exactly which tables, columns, and rows agents are allowed to access. It lets you build “MCP tools” (either by writing natural-language prompts or manual configuration) that wrap SQL queries into standardized, safe operations. Agents can access data through a single MCP endpoint, compatible with multiple agent builders like custom AI assistants, no-code automation tools, or integrations (e.g. Zapier, n8n, LangGraph, VS Code, etc.).Starting Price: $20 per month -
41
ServiceNow Knowledge Management
ServiceNow
Increase self-service rates for customers and employees—and boost agent productivity with contextual knowledge, driven by machine learning. Integration with Service Portal. Expose available knowledge through the Service Portal and allow customers and employees to search, browse, and view articles from their desktop or mobile device. Knowledge demand insights. Improve self‑service and case resolution by automatically identifying and visualizing knowledge gaps using machine learning and assigning gaps to authors for resolution. In-context knowledge creation. Increase knowledge relevancy by empowering agents and employees to capture knowledge articles in context during work processes, such as case or incident management. Use machine learning to automatically identify and visualize knowledge gaps for assignment. -
42
PCHomes
Estates IT
PCHomes is fully-integrated desktop/server-based sales, lettings and property management software that has been developed over many years, by experienced developers working closely with property professionals. PCHomes offers you the security and privacy of owning your data on your own server. A secure and private system that you can actually see in your office. PCHomes is an easy-to-use estate agent/letting agent software solution that will help any agency harness the power of locally processed information. PCHomes is designed to offer estate agents, lettings agents, and property managers a powerful way of streamlining sales, marketing, administration, and customer management tasks, whilst encouraging more efficient working practices. PCHomes desktop software is an important asset for your business, providing compliance, analysis and success reporting to assist in increasing efficiency. -
43
OneContact CC
Collab
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client. -
44
BrainSoup
Nurgo
With BrainSoup, transform your way of working. Here, you craft custom agents, each built to serve a specific need. From routine tasks, to complex assignments, BrainSoup's agents have the potential to revolutionize your workflow. But the recipe to efficiency doesn't stop at solo tasking. In BrainSoup, agents seamlessly work together, enabling multi-agent collaborations to conquer complex projects. And the best part? All this is managed through simple, natural language. Speak to BrainSoup's agents as you would do with any team member, giving instructions and driving automations through natural conversations. With BrainSoup, you have an adaptable team right on your desktop. Enhance AI knowledge using your documents providing valuable guidance to the AI agents, or let the flow of conversations between you and your agents organically expand their knowledge base. -
45
Innso
Innso
Innso is as agile as building blocks. You can build and configure the platform to drive omnichannel customer service and meet your business needs. An excellent experience is vital to our users, empowering your employees and ensuring a true customer centric relationship. Our technology is co-created with CX experts to meet the needs of your agents and managers. Our solutions empower the customer and the employee experience through a modular omnichannel platform to create a seamless unified agent desktop. Monitor open and closed customer conversations and requests in real-time. Get a comprehensive view of all key performance indicators. Enable your operational managers to configure the platform at any time. One unified dashboard aggregating all data and providing a overview of operations. -
46
Spreadsite
Spreadsite
Spreadsite uses Al to transform your data into beautiful, interactive web dashboards, with no coding required. Transform your spreadsheets into custom agent-powered websites with our intuitive workflow. Discover how our agent-powered website generator can transform your spreadsheet data into stunning, interactive web applications at scale. Spreadsite performs optimally with clean, well-structured data. Qualitative data with short entries tends to work particularly well. However, we're continually improving our system to handle various data types. Spreadsite stands out by offering 100% AI-generated, custom-built interfaces for your data. Our tool is designed to create unique visualizations tailored specifically to your dataset, providing an unparalleled level of customization and insight. Transform your spreadsheets into interactive custom websites, built from scratch just for you.Starting Price: $10 per month -
47
Agenty
Agenty
Create agent with just a few clicks of mouse and start getting result instantly. We're already processing millions of pages for hundreds of customers. Get automatic email alerts when your job has been completed. Re-use all the data you've processed ever for your analytics. Schedule your agents to extract data, even when you are offline. View the activity logs for all runs with event and messages to deep-dive. Automatic distribution of agents over multiple machines to boost the performance. Bring your custom logic and business rules to apply with scripting. -
48
Noetica
Noetica
Synthesys by Noetica is a contact center agent desktop orchestration and workflow engine that promises to help contact centers do more with less. Synthesys offers omni-channel capabilities, visual call scripting, unified agent desktop, campaign management, and tactical CRM tools. The platform is also highly scalable, resilient, and reliable. -
49
Cua
Cua
Cua is a computer-use agent platform that lets AI agents see screens, click buttons, type, and run code just like a human across macOS, Windows, Linux, browsers, and mobile environments. It provides cloud-based, sandboxed desktops where agents can automate real software workflows without relying on APIs. Built on open-source Cua agents, the platform enables developers to build, run, and scale computer-use agents with precision and reliability. Cua supports multi-step tasks, structured outputs, and human-in-the-loop recovery for complex automation. Agents operate in fully isolated environments to ensure safety and reproducibility. Cua is designed to make AI interaction with real applications practical and scalable.Starting Price: $10/month -
50
Free Windows Admin Tools
ManageEngine
Free Windows Admin Tools, helps the IT Administrator in day to day desktop management routines. This windows tool helps in operations like Remote desktop connection, Remote task manager, Software inventory, Remote shutdown, Remote restart, Wake on LAN tool, System inventory tool, Perform Group Policy update, Hard disk space monitor, Remote command prompt, Remote device manager, Local Users/Groups List, Network Share Browser, Join/Unjoin Computer, Currently Logged On User, Laptop Battery Power Monitor from a single console. This tool helps in taking control of remote windows computers and troubleshooting them remotely. It doesn't require any agents to be installed on those remote computers for establishing a remote desktop connection. It also helps in sharing files between them and this tool is a client for Windows RDP. This tool will help you to view the list of software installed along with the software details like Software Name, Version, and Manufacturer.
