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Audience

Residential, Small Business, Resellers

About XCastLabs

The First and Still the Best in VoIP Communication! Our proprietary technology has been providing telecom services for over 20 years. XCast’s broad suite of products—Hosted IP-PBX, SIP Trunking, Carrier Services and Call Center Solutions—are available directly from XCastLabs or through our white label Resellers, our agent partners, carriers or call centers. XCast exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance.

XCast’s Hosted PBX solution is delivered over the Internet to any of your connected devices. Promotional plans start as low as $9.95 per month and include FREE Outbound minutes and a FREE Yealink Business Phone per extension. Sip Trunk Plans begin at $4.95 w/unlimited inbound minutes and free installation.

Our Automatic Call Distribution (ACD) system has full reporting, automated customer callback, custom prompts, music on-hold, call recording, call monitoring (with whisper and barge-in), call transfer and more!

Pricing

Starting Price:
$4.95/month
Pricing Details:
Promotional Plans:
Basic SIP Trunk $4.95
Unlimited Free Inbound Calls and Free Installation. 4 Trunk Minimum Order.

Basic PBX $9.95
Free Office phone per extension, Free Installation and Inbound minutes.

Check website for standard pricing.

Integrations

API:
Yes, XCastLabs offers API access

Ratings/Reviews - 29 User Reviews

Overall 4.8 / 5
ease 4.8 / 5
features 4.3 / 5
design 4.7 / 5
support 4.5 / 5

Company Information

XCastLabs
Founded: 2009
United States
xcastlabs.com

Videos and Screen Captures

Call Center Software

Call Center Software

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
Android
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online

XCastLabs Frequently Asked Questions

Q: What kinds of users and organization types does XCastLabs work with?
Q: What languages does XCastLabs support in their product?
Q: What kind of support options does XCastLabs offer?
Q: What other applications or services does XCastLabs integrate with?
Q: Does XCastLabs have an API?
Q: Does XCastLabs have a mobile app?
Q: What type of training does XCastLabs provide?
Q: How much does XCastLabs cost?
Q: What pricing for support is available for XCastLabs?
Q: What pricing for training is available for XCastLabs?

XCastLabs Product Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Queue Management
Reporting/Analytics
Call Scripting
Campaign Management
Database
Escalation Management
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

IVR

Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Mail
Call Center
Call Logging
Call Recording
Survey Management
Voice Customization

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Telephony

Auto-Dialer
Call Monitoring
Inbound Reporting
Outbound Reporting
VoIP
Call Center Management
Contact Management
IVR / Voice Recognition
Predictive Dialer
Telemarketing Management
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Call Recording
Call Routing
Chat / Messaging
File Sharing
Mobile Access
Voice Mail
Calendar Management
Fax Management
Multi-User Collaboration
  • Helen N.
    Digital Strategist
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Features Rich Communication Software "

    Posted 2022-08-07

    Pros: First, the support is amazing.
    Handling the software is easy as it's UI is carefully designed and everything is within reach.
    I like quality of audio and video when conferencing.
    Call monitoring, encryption, voice recognition, and call recording are some other features I like.

    Cons: It's not the most affordable VoIP solution in the market.

    Overall: While it's relatively expensive, it offers leading and competitive features making it the best for business use.

    Read More...
  • Harriet M.
    Stock Controller
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Better Connection With XCastLabs "

    Posted 2022-08-07

    Pros: One thing that makes XCastLabs standout is the ease of connecting the business with its clients thanks to it'a business phone system features.
    I like that setting up the software as well as scaling is easy.
    It's effortless to use it and manage calls.

    Cons: Saying that XCastLabs is the best is an understatement as it's flawless.

    Overall: XCastLabs is one software that effortless and exceedingly meets its intended use. Our business has immensely benefited for this clever software.

    Read More...
  • Haron N.
    Digital Marketer
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A Flawless Business Communication Software "

    Posted 2022-08-07

    Pros: This my favourite software more so because it brings employees together and connects us to our clients easily.
    Through collaboration and effective communication, we are able to push productivity to the sky.
    As a business call center, the software lets us interact with our business customers and partners easily thereby bettering business.

    Cons: We have achieved so much with this software and I have no cons to list.

    Overall: For effective business communication, whether VoIP, call center, or Unified communications, XCastLabs never disappoint and is an amazing tool.

    Read More...
  • Harold K.
    HR Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Simple, Affordable, and Resourceful - XCastLabs "

    Posted 2022-08-07

    Pros: I like the simplicity of the software more so the User Interface.
    The cost of the software is low compared to competitors
    It offers lot's of features aiding business communication.
    It's smooth when it comes to VoIP needs.

    Cons: It's an effortless software that never disappoints.

    Overall: Everything from using, interactions, to integration is easy. My overall experience has been satisfactory.

    Read More...
  • Habakkuk T.
    Company Admin
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "My Review of XCastLabs "

    Posted 2022-08-07

    Pros: I have used this software as a ca center ans aa business VoIP and I can say it offers the very best.
    From blended calls to manual dialer, this software has it all.
    It's effortless to use and handles business communication needs flawlessly.

    Cons: It's one software that I have used successfully without downtime issues or malfunctioning and I therefore have no complaints.

    Overall: Using XCastLabs has been a breeze and it meets all our VoIP needs. In addition, it works perfectly as a business call center.

    Read More...
  • Zephaniah M.
    Structural Engineer
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A Must Have VoIP Software "

    Posted 2022-08-07

    Pros: I like the ability to hold audio/video conferencing.
    I like the ease of recording calls, encryption, voice recognition and file sharing.
    It's not an expensive solution.

    Cons: There hasn't been serious challenges while using XCastLabs.

    Overall: XCastLabs is one software that never disappoints as a VoIP System. It also offers other amazing features and makes overall business communication easy.

    Read More...
  • Zendekia N.
    ICT Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Why XCastLabs Remains The King "

    Posted 2022-08-07

    Pros: I like the audio quality of XCastLabs.
    The flawless User Interface make this software easy to use
    Encryption, call parking, contact management, call recording and voice recognition makes XCastLabs Irresistible as a VoIP system.

    Cons: I don't there is much to mention here as this tool has exceeded our expectations.

    Overall: I must agree that XCastLabs is well crafted to meet business communication needs and we have enjoyed most of it's features. My experience has been nothing but the best.

    Read More...
  • Zebu M.
    Property Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Why XCastLabs Is The Best In It's Class "

    Posted 2022-08-07

    Pros: I like the unlimited free inbound calls.
    It makes audio/video conferencing easy.
    Using it is straightforward.
    It's relatively affordable.
    Makes a great business phone system thanks to its advanced features.

    Cons: Since nothing has failed and all the features are great, I have no complaints.

    Overall: XCastLabs makes a great business phone system and I would recommend it anytime to other businesses thanks to all its features and capabilities. It is particularly perfect as a business VoIP solution.

    Read More...
  • Zahari G.
    Communication Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Most Advanced Business Phone System "

    Posted 2022-08-07

    Pros: There is must to like about XCastLabs. First, it comes at a manageable cost.
    The software offers leading features.
    Makes conferencing easy besides offers best unified communications features.
    It comes with analytics capabilities which is a great advantage.

    Cons: It's an all round software and I haven't had problems navigating it.

    Overall: My experience with XCastLabs has been cool. This is because the software offers more than what a business would expect from a product of its category and also considering the favourable price point.

    Read More...
  • Aggrey S.
    Tax Accountant
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "XCastLabs review"

    Posted 2022-08-07

    Pros: I have used XCastLabs for almost 2 years and it's the best I have used in my career.
    First, I like that it's affordable and scalable.
    Secondly, I like that it's Multi-purpose and not just a VoIP software.
    It generally makes business communication and collaboration flawless.

    Cons: With this software, there is nothing to dislike.

    Overall: The software has enabled flawless communication and boost collaboration which in turn improves productivity. It has been a great experience using XCastLabs.

    Read More...
  • Aggie G.
    IT Specialist
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Communication Made Easy With XCastLabs "

    Posted 2022-08-07

    Pros: I like that this software makes unified communications easy thanks to features such as video/audio conferencing, file sharing, call routing, and mobile access easy.
    The software also fronts some of the best features as a VoIP tool.
    It's easy to use and deployment is straightforward.

    Cons: No problems whatsoever with XCastLabs. It has been a great addition to our business.

    Overall: I would say my experience with XCastLabs has been satisfactory. This is because it meets our business communication needs and also it comes at a manageable cost.

    Read More...
  • Agarathua M.
    Business Development Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A Robust Business VoIP System "

    Posted 2022-08-07

    Pros: I like everything about XCastLabs from the simple interface to the fact that it offers tons of communication features.
    As a VoIP system, it makes handling and managing business calls easy and comes with great features such as call recording, encryption, contact management among others.
    It also serves as a call center.

    Cons: I define have no complaints for the time ai have used XCastLabs.

    Overall: With XCastLabs, we have a complete or rather an all round business system. It's good as a call center, VoIP system, and also comes with some Cloud PBX features.

    Read More...
  • Agastine M.
    Logistics Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A Smooth Business Phone System"

    Posted 2022-08-07

    Pros: With XCastLabs, it is easy to make calls and hold web conferences.
    The software makes collaboration easy and comes with features such as file sharing.
    Keeping call records is easy and management is easy too.

    Cons: So far the software has been great and no major challenges. It is a very effective software.

    Overall: For communication and collaboration, XCastLabs has been a great tool and works as expected. The software has made it easy to improve performance and it's the very best I have used.

    Read More...
  • Agaciko W.
    Human Resource Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy And Effective Business Communication "

    Posted 2022-08-07

    Pros: I have used XCastLabs and it's extremely effective when it comes to communication. From managing calls, recording calls, reporting, analytics and video conferencing, it has it all.
    It's cost effective and very resourceful.

    Cons: I haven't experienced any flaws that warranty discrediting the capabilities of XCastLabs.

    Overall: My overall experience using XCastLabs has been great thanks to it's tons of features making business communication easy. I particularly like the VoIP capabilities.

    Read More...
  • A XCastLabs User
    Back-end Developer
    Used the software for: Less than 6 months
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Call Management Tool"

    Posted 2022-08-07

    Pros: XCastLabs is great tool for making call back to customer will in queue and its reliability on data service is excellent.

    Cons: Chatbot is not available for instant query related to it services.

    Overall: XCastLabs have multiple services like Hosted PBX, SIP Trunking, Carrier, SOHO, Cloud Contact, Data and Events which makes it feature reach.

    Read More...
  • A XCastLabs User
    Data Analytics/Operations Engineer
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great tool for communication services"

    Posted 2022-08-07

    Pros: 1. Reduced Cost: One of the biggest advantages of a hosted PBX is the cost savings. By using a hosted solution, businesses can avoid the high upfront costs associated with traditional PBX systems.

    2. Enhanced Scalability: Hosted PBX systems are highly scalable, making it easy for businesses to add or remove users as needed.

    3. Increased Reliability: Hosted PBX systems are typically more reliable than traditional PBX systems, as they are supported by multiple redundant servers.

    Cons: Hosted PBX systems are typically more expensive than on-premises PBX systems.

    Overall: Overall, my experience using a hosted XCastLabs has been positive. The system is easy to use and has been reliable. The customer service has been good and we have been able to get any questions we have had answered quickly.

    Read More...
  • Robert K.
    Software Engineer
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Stable, reliable and modern"

    Posted 2022-08-06

    Pros: It is very effective in capturing contact data from incoming calls and transferring it directly to our customer management team to maintain and enhance relationships. The option to automatically return calls to our customers is also very useful.

    Cons: So far this solution has everything it needs, there is nothing negative to highlight.

    Overall: It is a necessary telephony service to expand business growth. It has the ability to be very flexible to meet all business needs.

    Read More...
  • Eileen J.
    Administrative Maneger
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Fluid communication with our clients"

    Posted 2022-08-06

    Pros: It is very easy to answer, transfer and return calls. It provides a very useful and easy to use call log. I really like that we can now receive calls from Microsoft Teams. It also allows us to develop conferences with excellent quality and stability.

    Cons: There is nothing I don't like, this telephony service has evolved over time.

    Overall: Our responsiveness has improved significantly, so our performance and productivity show ample signs of growth.

    Read More...
  • Nicolas P.
    Financial Analyst
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Robust and versatile telephony service"

    Posted 2022-08-06

    Pros: It has a friendly and easy to use control panel. The fax function through Windows is very useful to us. Our sales force has improved their ability to service our customers. The HD technology offered for calls provides all the clarity and stability expected.

    Cons: I can't think of anything I dislike, its high technological capability has improved our relationship with our customers.

    Overall: This provider has guaranteed us the implementation of a telephony system adapted to our business style and adapted to the current technological needs.

    Read More...
  • A XCastLabs User
    SaaS Front-end Engineer
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great tool for VoIP Communication"

    Posted 2022-08-06

    Pros: What I like about XCastLabs is that it can be integrated with Microsoft Teams easily & turn-key support globally.

    Cons: 1. There is no free trial available for new users.

    2. The monthly price is on the high end, especially when compared to other similar services.

    Overall: I've had a great experience using XCastLabs. The service is easy to use and the support team is very responsive. I would definitely recommend them to others.

    Read More...
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