Alternatives to Sentiment Search
Compare Sentiment Search alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Sentiment Search in 2026. Compare features, ratings, user reviews, pricing, and more from Sentiment Search competitors and alternatives in order to make an informed decision for your business.
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Get insightful text analysis with machine learning that extracts, analyzes, and stores text. Train high-quality machine learning custom models without a single line of code with AutoML. Apply natural language understanding (NLU) to apps with Natural Language API. Use entity analysis to find and label fields within a document, including emails, chat, and social media, and then sentiment analysis to understand customer opinions to find actionable product and UX insights. Natural Language with speech-to-text API extracts insights from audio. Vision API adds optical character recognition (OCR) for scanned docs. Translation API understands sentiments in multiple languages. Use custom entity extraction to identify domain-specific entities within documents, many of which don’t appear in standard language models, without having to spend time or money on manual analysis. Train your own high-quality machine learning custom models to classify, extract, and detect sentiment.
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BrandBastion
BrandBastion
BrandBastion takes action to help you listen and respond better on social media. Whether it’s more sales or brand equity, the key to success is understanding what your audience cares about, and taking the right actions, at the right time. Harmful comments, from spam to discrimination and brand attacks, are removed according to your custom brand moderation guidelines. Alerts are sent when something needs urgent attention, such as when negative sentiment spikes or there’s a report of an unusual event. BrandBastion’s social media engagement analysis allows you to audit your current ads or organic posts to discover: Harmful comments and threats you are receiving, from spam to discrimination, brand attacks, and competitor promotions. Opportunities to engage with questions, complaints, and reviews. Potentially urgent situations, from technical issues to negative sentiment due to poor perception. Tips and recommendations for optimization. -
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SetSail
SetSail
Unlock your sales team's potential with the power of machine learning. First, SetSail automatically captures and enriches your customer and activity data so that your team doesn’t have to. We then build a unique machine learning model for your business, which calculates account/deal health using the CRM data and communication sentiment, leveraging the latest natural language processing (NLP) techniques. Our models prioritize objective signals, such as sentiment in customer conversations, over self-reported measures like deal stages. Powered by the machine learning engine, SetSail surfaces insights that allow reps, managers, and executives to view pipeline health in real-time. This powerful tool can break down data by rep, deal, account, and conversation topic to identify performance issues and deal blockers. Pinpoint and fix areas of weakness before they hit your bottom line. -
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Sonar Analytics
Sonar Platform
Sonar analytics is an automated digital conversation Intelligence application focused on capturing and analyzing sentiment, trends and industry content. Gather, sort and uncover valuable insights in the social and digital media clutter over various channels from enabling you to paint a complete and concise picture of where you stand in near real-time. Make better and calculated decisions with right and complete data. Sonar Analytics is packed with features that helps generate concise marketing intelligence derived from the social and digital media content, covering key platforms such as Twitter, Facebook, Instagram, YouTube, Marketplaces and open websites in general. Discover what's going on in your industry at any given time with functionality such as sentiment analysis, trend discovery, key profile identification and automated insight reports. -
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ReadPartner
ReadPartner
ReadPartner is a media intelligence platform designed to help organizations consolidate media monitoring, social media listening, trend analysis, and data insights into one modern dashboard so teams can make smarter, faster decisions. It tracks mentions of keywords, brands, competitors, and topics across thousands of news outlets and social platforms, delivering real-time alerts, automated trend detection, and sentiment analysis so users can identify market shifts, emerging risks, and audience perception without manual research. It includes tools for keyword monitoring, bias detection, media outreach, internal newsletters, executive reporting, and crisis management, plus a context-aware AI assistant that highlights key developments and helps generate reports. ReadPartner prioritizes relevant updates by filtering noise and visualizing popularity and sentiment over time, enabling data-driven insights and collaborative workflows that keep teams aligned and informed. -
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Sorrel AI
Sorrel AI
Sorrel AI is an advanced customer-insights platform that uses AI to collect and analyze large volumes of online reviews and feedback, then generates a detailed profile of a brand, its products, and how it stacks up against competitors. It automates the labour-intensive process of review mining by crawling consumer review sites, processing sentiment and themes, and delivering actionable business-intelligence dashboards tailored for consumer-facing companies, investors, and consultants. The platform highlights key strengths and weaknesses of the business, identifies market positioning opportunities, and alerts users to changing consumer sentiment or competitor shifts. Built to process “immense amounts of customer and competitor review data at pace”, it surfaces enterprise-grade insight which would be impractical to compile manually. The system is especially focused on segments such as hospitality, retail, leisure, and insurance, where consumer feedback drives reputation and value. -
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Talkwalker
Talkwalker
Social insights for the world's most impactful brands. Your reputation is everything. Make sure it’s protected, globally. Talkwalker is your extra set of eyes and ears. Its AI powered analysis provides real time insights into what's happening on all social channels and online media, across 187 languages. This enables you to quickly identify issues and complaints before a crisis hits. Benchmark your brand and campaigns with our proven KPI frameworks. Measure sentiment and brand health. Connect social efforts to real business results and provide your management with instant reports. Compare your results to the competition, across every channel. Discover what customers really think about your brands and products in real time. Maximize the social performance of your communication campaigns with data-driven technology. Find the best stories and the true influencers to boost your brand power. With Quick Search, spot the trending stories on your brand and industry, in real time.Starting Price: $9,600 per year -
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ZeroRank
ZeroRank
ZeroRank AI is an analytics platform designed to help brands measure and improve how they appear inside AI-generated search results such as ChatGPT, Gemini, Perplexity, and Claude. It provides a centralized dashboard that tracks where a brand is mentioned, how often it appears, and the tone or sentiment of those mentions across major AI systems. It identifies the specific prompts and questions where a company should be visible, helping teams discover new opportunities before competitors do. It also benchmarks visibility against competitors and sends alerts when rankings change, enabling faster strategic adjustments. By querying multiple AI platforms and monitoring positions, citations, and sentiment in real time, ZeroRank turns AI discovery into a measurable marketing channel. Overall, the tool is built to support content and growth strategies in the emerging landscape of AI-driven search, helping organizations optimize their presence.Starting Price: $76 per month -
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Komprehend
Komprehend
Komprehend AI APIs are the most comprehensive set of document classification and NLP APIs for software developers. Our NLP models are trained on more than a billion documents and provide state-of-the-art accuracy on most common NLP use cases such as sentiment analysis and emotion detection. Try our free demo now and see the effectiveness of our Text Analysis API. Maintains high accuracy in the real world, and brings out useful insights from open-ended textual data. Works on a variety of data, ranging from finance to healthcare. Supports private cloud deployments via Docker containers or on-premise deployment ensuring no data leakage. Protects your data and follows the GDPR compliance guidelines to the last word. Understand the social sentiment of your brand, product, or service while monitoring online conversations. Sentiment analysis is contextual mining of text which identifies and extracts subjective information in the source material.Starting Price: $79 per month -
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Repustate
Repustate
Repustate provides world-class AI-powered semantic search, sentiment analysis and text analytics for organizations globally. It gives businesses the capability to decode terabytes of information and discover valuable, actionable, business insights more astutely than ever. From our esteemed clients in the Healthcare industry, to recognised leaders in Education, Banking or Governance, Repustate provides continuous deep dives into complex integrated data across industries. Our solution drives sentiment analysis and text analytics for social media listening, Voice of Customer (VOC), and video content analysis (VCA) across platforms. It encompasses the plethora of slangs, emojis and acronyms superseding the rules of formal language in social media. Whether it’s data from Youtube, IGTV, Facebook, Twitter or TikTok, or your own customer review forums, employee surveys, or EHRs, you can identify the critical aspects of your business precisely.Starting Price: $299 per month -
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YouScan
YouScan
YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marketers, researchers, and public relations professionals who seek to understand their audience more comprehensively. By analyzing what customers say, do, and who they are, YouScan provides a holistic view of consumer interactions with brands, enabling organizations to make informed decisions based on real-time data. One of its standout offerings is the Insights Copilot, a conversational social listening AI agent. This feature simplifies the process of extracting valuable insights from vast amounts of text data, allowing users to effortlessly gauge consumer opinions on brands, competitors, and relevant events. Additionally, YouScan's industry-leading image analysis capabilities enable "visual listening," allowing users to understand how consumers interact with brands through social media.Starting Price: $299.00/month -
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Vespio
Vespio
Provide usable data so you never waste leads and increase your win rate and revenue with Vespio's AI-powered sentiment analysis tool, which uncovers hidden customer desires from every conversation. Our platform accurately predicts customer interest and offers smart suggestions on how to close more deals. Leverage our AI tools designed to boost your win rate, reduce go-to-market waste, and save time for reps with powerful analytics, insights, and intelligent recommendations. Our tool breaks your video call into smaller parts, providing greater transparency into each aspect of the pitch, clear success statistics for each part, and AI-powered suggestions on how to improve success based on previously won deals. It enables you to catch and analyze over 500+ signals in different languages, helping you predict the outcome and overall sentiment of a sales meeting by processing customers' voice and facial expressions with over 90% accuracy. -
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AlphaMetricx
InfoVision
AlphaMetricx is an AI-powered insights platform designed to help organizations uncover meaningful intelligence from large volumes of data. It enables users to track, contextualize, and analyze information to identify trends, correlations, and anomalies across media and digital channels. The platform significantly reduces the time required for both qualitative and quantitative analysis, allowing teams to act on insights faster. AlphaMetricx offers sentiment analysis to understand public perception and emotional tone surrounding a brand. It also provides competitor tracking to monitor rival activities and market impact. Custom dashboards allow teams to visualize data in ways that support executive decision-making. With features focused on reputation management, AlphaMetricx helps organizations proactively manage risk and brand credibility. -
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Brandlight
BrandlightDeepSeek
Brandlight is an AI-powered platform designed to help brands monitor, analyze, and optimize their visibility across AI-driven search engines like ChatGPT, Bing, and Perplexity. As consumers increasingly rely on AI to make decisions, Brandlight enables businesses to take charge of the narratives being told by AI, elevating brand visibility and optimizing content at the most influential sources. The platform offers real-time tracking of brand performance against competitors and industry benchmarks, providing data-driven insights such as direct sentiment analysis, competitive benchmarking, and share of voice metrics. By learning which pieces of data impact brand perception, users can generate and optimize content to rank higher in AI-driven search results. Brandlight guides brands to influence AI-generated answers, driving results by leveraging insights to improve visibility, authority, and sentiment. -
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Social Smart
Social Smart Software
Social Smart for Engagement allows companies to exponentially market themselves via social media while maintaining full compliance. Social Smart for Research allows organizations to improve their interactions by helping them to curate excellent content and providing them with the pertinent information and flexible content repositories. Social Smart for Compliance allows organizations to leverage social media in low risk compliant manner based industry or company-specific compliance policies set up by your organization. Social Smart Sentiment Analysis lets you understand and analyze the social media sentiment around any entity on social media including companies, stocks and brands.Starting Price: $25 per user per month -
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Azure Text Analytics
Microsoft
Mine insights in unstructured text using NLP—no machine-learning expertise required—using text analytics, a collection of features from Cognitive Service for Language. Gain a deeper understanding of customer opinions with sentiment analysis. Identify key phrases and entities such as people, places, and organizations to understand common topics and trends. Classify medical terminology using domain-specific, pretrained models. Evaluate text in a wide range of languages. Identify important concepts in text, including key phrases and named entities such as people, events, and organizations. Examine what customers are saying about your brand and analyze sentiments around specific topics through opinion mining. Extract insights from unstructured clinical documents such as doctors' notes, electronic health records, and patient intake forms using text analytics for health. -
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Syncly
Deep BlueDot
Syncly Social is an AI-powered customer intelligence platform that helps brands unlock hidden insights from customer feedback. It centralizes data from social platforms, reviews, surveys, and support channels into one unified command center. With automated tagging and sentiment analysis, Syncly removes the need for manual data organization. Teams can instantly understand what customers care about and why. Built-in discovery tools allow users to explore trends and patterns beyond simple keyword searches. Syncly Social transforms scattered feedback into clear, actionable intelligence. Backed by Y Combinator, it is trusted by brands that lead the market. -
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CommentScope
CommentScope
Analyze YouTube comments with AI to uncover valuable insights, trends, and sentiment patterns. Make data-driven decisions to grow your channel. Get deep insights into videos from your niche with our advanced AI-powered analysis tools. Understand how your audience feels about your content with advanced sentiment analysis. Identify emerging trends and patterns in your comments to stay ahead of the curve. Get actionable insights and recommendations to improve your content strategy. Track and analyze viewer engagement patterns to optimize your content for better interaction. Everything you need to define your content strategy.Starting Price: $12 per month -
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Clootrack
Clootrack
Clootrack is an AI Superagent for Fastest Customer Intelligence. It gives access to actionable customer and market insights 7.5X faster, with both qualitative and quantitative analytics. It helps enterprises uncover the exact reasons behind customer sentiment, which is used to enhance overall customer experience, reduce customer churn, accelerate product development, and enter new markets. The insights are based on a comprehensive set of data, both first-party and online. Clootrack insights, including qualitative data, are 98% accurate. Our patented unsupervised analysis ensures qualitative insights are unbiased and actionable. The platform includes 1000+ connectors to enterprise data sources and can crawl data from online sources. -
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BrandJet
BrandJet
BrandJet AI is an all-in-one brand-intelligence and outreach platform that lets marketing, communications, and growth teams monitor brand perception, discover leads, and run multi-channel campaigns from a unified dashboard. It continuously tracks mentions of your brand, competitors, or keywords across social media platforms (such as X, Reddit, YouTube), news sites, and even how your brand is represented in large-language model outputs. It applies AI-powered sentiment analysis and “model perception” scoring to highlight what people, and machines, see when your brand appears, and feeds actionable signals into outreach workflows. From that insight layer, it provides campaign-automation tools that span email, LinkedIn, WhatsApp, and Instagram, complete with visual sequence builders, unified inboxes, and cross-channel analytics. With BrandJet AI, you can react in real time to emerging reputation shifts, identify opportunities for PR or sales outreach.Starting Price: $60 per month -
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Revere
Revere
Revere is dedicated to elevating brands in the era of generative AI by providing products and services that enable marketers to discover, monitor, measure, and enhance their brand's reputation among Large Language Models (LLMs) and AI co-pilots. Our flagship platform, Brand Luminaire, offers features such as brand and product sentiment analysis, LLM readiness assessments, and optimization services to influence brand outcomes within AI-driven environments. Revere's mission is to assist brands in navigating the transformative impact of LLMs on consumer decision-making and marketing strategies. Keep track of your company and competitors' brands and products utilizing our proprietary LLM-based metrics. Assess how AI portrays your brand and products across all major LLMs. Revere provides the products and services to enable brands to measure, monitor, and influence brand outcomes with LLMs. -
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Bizrate Insights
Bizrate Insights
Bizrate Insights is a customer feedback and experience platform that collects verified voice-of-customer data at key stages of the online shopping journey, including pre-purchase, purchase, and fulfillment, then turns that data into actionable insights to help brands improve satisfaction, retention, and growth. It enables unlimited survey invitations and responses, tracks metrics such as Net Promoter Score (NPS) and customer journey intelligence, and benchmarks performance against competitors to pinpoint friction points and opportunities. It includes tools for syndicating verified reviews to boost search visibility and build brand credibility, and its dashboards provide real-time analytics to support data-driven decisions. Bizrate Insights supports expert insights analysis and customizable reporting so teams across e-commerce, UX/CX, marketing, and customer support can rapidly identify trends, understand sentiment, and reduce site abandonment.Starting Price: $450 per month -
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Milestone Reviews
MileStone Internet Marketing
Stay on top of your competitors with benchmarking and competitive analysis that help you understand your performance. Milestone Reviews gives you a comprehensive view of your reviews, ratings and trends for all time so you can make decisions based on data. Measure keywords to describe your business and curate content ideas and strategy. Highlight the channels that matter most and the reviewers and commenters that are key influencers. See a total picture of your consumer sentiment across all channels. Manage Google, Facebook and Yelp reviews, along with 40+ major vertical-specific review sources in a single, simple dashboard. Monitor your comments, respond one to one, and engage with customers easily. Go beyond sentiment analysis with in-depth reporting that gives you the information you need to make impactful changes. Report at the location or brand level, filter reviews, and analyze data for all time. Understand the keywords used by your customers to describe your business. -
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Famepilot
Famepilot Internet
Keep your customer experience organized in Famepilot. We handle tons of feedback every year for forward-thinking businesses around the world. 85% of customer interactions with your business are now taking place on your Google, Facebook, Twitter, Zomato, Apple, Bing and other location-specific and review pages– but, NOT on your website. Connect with the customers who promote your brand digitally. Famepilot helps automate the customer feedback process to capture your Net Promoter Score®, Sentiments over a period, Testimonials ,Online Reviews and Online Reputation. Famepilot monitors Google, Facebook, Twitter, and 20+ review sites for your business activities. We are increasing this list fast. You can suggest your industry specific site. Reply to all your customers who posted reviews any where online from a single Famepilot platform. Park comments for Employees to respond. Don't leave any customers unanswered. -
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PolygrAI
PolygrAI
PolygrAI is an innovative platform that provides real-time insights into emotional states and potential deception. Performing polygraph examination has never been easier with our desktop application, just click start, choose your video feed source, and see the insights. Our interface allows you to see through words and gain insights into the subconscious. The most important and comprehensive metric, simplified for your convenience. Helping you understand the overall sentiment throughout the entire examination. Categorized with priority, having primary, secondary, and tertiary emotions detected. When choosing a subject person, all others shown in the video feed will be ignored. Our desktop application is packed with other features designed to help you perform better and easier assessments. You can choose the default screen capturing which allows you to use with any other application, or connect a USB camera.Starting Price: $28/month -
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Fullstory
Fullstory
Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data. -
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HaiX
HaiX
Stay Ahead with visual actionable insights (beyond ChatGPT) from billions of image, video, and text social media data. Save 40% of costs with real-time insights on influencers, marketing campaigns, and social listening. HaiX is an innovative company developing cutting-edge solutions with Explainable AI. We help organizations to augment human intelligence with explainable AI solutions and deploy at a faster speed, and lower cost using our AI platform for organizations. Our amazing team is at the forefront of AI innovation with cutting-edge R&D. We have a diverse team of successful entrepreneurs (with exits), leading AI PhDs & explainable AI experts, and CXX level executives. Real-time brand tracking, reputational risk insights & sentiments from millions of data points globally (news sources, social media). Real-time insights for intelligent planning and risk analysis for multiple companies to mitigate risk and compliance. -
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Digivizer
Digivizer
Get a clear view of what’s working with real-time, all-channel analytics, streamlined in easy-to-follow dashboards. Visually track growth metrics against customizable date ranges that work with your business needs. Packed with paid metrics across social and search so you can quickly compare, judge and pivot to make sense of every cent. From Top Pages to Search Queries, get instant audience insights. Drive-up website traffic and intent, and create beautiful business-ready highlights. Skyrocket your share of voice with tools to track brand-relevant conversations and industry competitors. Respond fast, every time, to build more meaningful relationships with customers. Monitor customer sentiment and fast-track your response to questions and feedback across all social channels. Simplify community management with one view of all your social posts, with easy click-through for live responding. -
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BlueML
Explorance
Get an in-depth analysis of your open text comments in seconds with Blue Machine Learning (BlueML) solutions. Now you can see what matters most to your students and employees and instantly get more actionable insights to streamline your decisions. Most comment analysis tools use a generic one-size-fits-all approach usually based on customer experience machine learning models. However, when you look at the employee or student journey, they’re made up of specific components around experience and learning. With BlueML, you can leverage three specialized models that will accurately consume and analyze comments from each area along the student and employee journeys, giving you context-specific categorization. Get an accurate view of the overall sentiments in employee and student comments (very negative, negative, neutral, positive, very positive, ambiguous). Gain insights about what emotions employees and students have expressed in their comments. -
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Semantria
Lexalytics
Semantria is a natural language processing (NLP) API from Lexalytics, leaders in enterprise sentiment analysis and text analytics since 2004. Semantria offers multi-layered sentiment analysis, categorization, entity recognition, theme analysis, intention detection and summarization in an easy-to-integrate RESTful API package. Semantria is totally customizable through graphical configuration tools, supports 24 languages, and can be deployed across private, public and hybrid clouds. Semantria scales effortlessly from single servers to entire data centers and back again to meet your on-demand processing needs. Integrate Semantria to add powerful, flexible text analytics and natural language processing capabilities to your cloud-based data analytics products or enterprise business intelligence infrastructure. Or add Lexalytics storage and visualization tools to create a complete business intelligence platform for storing, managing, analyzing and visualizing text documents. -
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DataEQ
DataEQ (formerly BrandsEye)
DataEQ, formerly known as BrandsEye, specialises in providing large organisations with high-quality, actionable data from unstructured customer and public feedback. Using a unique blend of AI and human intelligence, the company offers various tailored solutions that range from customer service and experience, to market conduct and risk management. -
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Aniline
Aniline
Aniline is a technology company committed to mid-market HR Professionals and the companies that serve them. We combine employee sentiment and demographic data to create workforce profiles with a complete view of a company's workforce enabling unprecedented benchmarking capability. The work environment has changed. Knowing your people is more critical than ever in the changing landscape. Aniline's sentiment dashboard provides you with 9 key areas of sentiment. Leadership, Integrity, Diversity and Inclusion, Career, Work Life Balance, Benefits, Compensation and Hiring Experience. Find the companies and customers that best match their needs with your capabilities. Know your competitors and exploit your strengths. -
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Thirdeye
Thirdeye
Thirdeye is an AI analytics platform that helps brands optimize visibility across generative AI engines like ChatGPT, Claude, Gemini, and Perplexity. As AI becomes the new starting point for consumer discovery, Thirdeye provides marketers with real-time tracking of brand mentions, sentiment, and competitor performance. Its tools allow brands to monitor how they’re being cited in AI answers, refine prompts to influence narratives, and respond quickly to negative mentions. With instant alerts, competitor benchmarking, and sentiment analysis, businesses can protect their reputation and capitalize on new opportunities. Thirdeye also offers interactive dashboards and custom reporting for actionable insights, not just raw data. Trusted by forward-looking brands, it positions companies to stay ahead in the fast-growing AI search market.Starting Price: $79/month -
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Caplena
Caplena
• Categorize Themes • Visualize Results • Topic-Level Sentiment Analysis • Powered by Collaborative AI Caplena is a customer feedback tool that uses augmented intelligence to help market researchers, CX professionals, and consultants uncover deep insights from their open-ended text. Caplena’s story began when co-founders, Maurice and Pascal, realized that most market research firms that handle customer feedback face the same issue: Too many open ends and not enough time to accurately analyze them. Since its inception in the Spring of 2018, Caplena has analyzed over 50 million responses, with 120 new projects added each week. Today Caplena is the text analytics tool of choice for over 100 companies in more than 15 countries, boasting customers such as Swisscom, eBay, DHL, Coop, and Joyn. -
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Sprinklr Insights
Sprinklr
Sprinklr Insights is an AI-native enterprise-grade consumer and customer intelligence platform that unifies data from more than 30 digital and social channels, plus hundreds of thousands of media sources and websites, into a single, real-time system so organizations can transform unstructured conversations and feedback into actionable intelligence rather than noise. It captures the voice of the customer, brand mentions, competitor benchmarking, crisis-level signal detection, product feedback, audience preferences, and market trends in one place, providing contextualized sentiment analysis, theme discovery, anomaly detection, and predictive insights that support strategic decision-making across teams. Built-in AI capabilities analyze billions of historical and live interactions to uncover emerging patterns and shifts in sentiment, surface actionable insights, and generate automated summaries or recommendations. -
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Emotics
Adoreboard
Emotics is an emotion analytics platform that turns text data from customer and employee feedback into business answers. Emotics assigns emotions and themes into strengths, weaknesses, opportunities and threats so you can take a strategic view of your customer or employee experience. Automatically generates benchmarks to generate insights on how you compare to competitors and the specific aspects of CX that you need to improve or optimize. Provides a window into the causes of emotional responses by providing a warning system for emotions that provoke actions. Measure the intensity of emotion expressed by customers across 8 emotion indexes and 24 emotions to pinpoints emotions driving themes that damage or improve the perception of CX. Enables a 360° view of customer by connection with NPS, CSAT, product reviews, social data and tools like SurveyMonkey and Zendesk. Emotics makes sentiment analysis redundant and goes further than NPS.Starting Price: $289 per month -
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Loopon
Loopon
Loopon – AI-Powered Guest Experience Intelligence for Hospitality Loopon is a guest experience intelligence platform built specifically for hospitality businesses that want to turn feedback into measurable growth. We help hotels, resorts, restaurants, and hospitality groups understand what guests truly value — and act on it. What Loopon Does Loopon centralizes guest feedback from multiple sources — surveys, online reviews, and operational systems — and uses AI-driven text and sentiment analysis to transform unstructured data into clear, actionable insights. Instead of manually reading thousands of reviews, hospitality teams get: - Real-time sentiment analysis - Automated theme detection - Performance benchmarking across properties - Guest journey insights - Operational trend tracking Loopon bridges the gap between guest feedback and operational decision-making.Starting Price: €100 per hotel per month -
38
Scriptbee
Scriptbee
Scriptbee is an AI-powered AI search optimization and analytics platform that helps businesses understand, monitor, and improve their visibility across emerging AI search and answer engines by tracking when and how often AI assistants mention their brand, measuring sentiment and share of voice, and revealing which prompts trigger visibility or gaps. It provides AI search data and performance analytics so teams can benchmark their visibility against competitors, measure trends over time, and identify prompts where they are missing critical exposure. Scriptbee also includes content gap and competitor analysis tools that pinpoint topics your competitors cover that you don’t, helping you generate or optimize content to fill those gaps and increase relevance. It tracks performance across multiple AI answer engines in a unified dashboard, shows citation sources that influence how AI systems cite content, and supplies insights that connect optimization efforts to real-world visibility.Starting Price: €33 per month -
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Dialpad Sell
Dialpad
Dialpad Sell is an AI-powered sales outreach platform designed to help sales teams close deals faster and more efficiently. It provides real-time insights, such as call transcriptions, sentiment analysis, and keyword tracking, to assist reps in refining their pitches and overcoming objections. Managers gain powerful tools for monitoring team performance and coaching with AI-driven recommendations. The platform integrates seamlessly with popular CRMs and business apps like Salesforce, Zendesk, and Microsoft Teams. Dialpad Sell delivers increased sales efficiency, better onboarding, and reduced rep attrition. With enterprise-grade security and 24/7 support, it scales to meet the needs of businesses of all sizes.Starting Price: $95 per user per month -
40
OpenWeb
OpenWeb
Unleash Your Community with OpenWeb (formerly Spot.IM). Your top users drive your business. Our complete Community Platform helps you build, segment and monetize your core audience. Recirculating traffic and engaging users automatically translates into pageviews. Areas with user-generated content become monetizeable with advertising. Forget Comments and say hello to our "Conversation". Powered by real-time elements, our Conversation is the lightest in the industry, supports rich-media & emojies and is SEO friendly. User engagement creates data. From sentiment analysis to defining custom audiences, we help you monetize your community. Reduce your human moderation efforts with high-quality, brand-safe conversations. Our machine-learning moderation technology, removes illicit comments, spam and seamlessly integrates with leading security technologies. Identify your core audiences and allow them to connect amongst themselves, with key contributors -
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LocalClarity
LocalClarity
LocalClarity is the world's most scalable review and local search listing management platform for multi-location brands and agencies. The comprehensive suite of tools helps clients to build relationships through direct review responses, increase local search traffic, gain insights into customer feedback trends, identify under-performing locations, and discover unique best practices. Programs available for businesses with 10 to 10,000 locations and agencies of all sizes. Core Offering: * Review Management * Local Listings * Local Social * Distributed Reporting * Performance Analytics * Competitor Tracking Distinctive Capabilities: * Bulk listing management * Review Sentiment * Automated Workflows * Generative AI Responses * App & Software Reviews * Language Workflows * Auto ResponseStarting Price: $12 per month -
42
Prescient AI
Prescient AI
Uncover under-performing campaigns so you can quickly shift ad spend based on your simulation results and maintain your overall budget. We use a probabilistic and windowless measurement that leverages time-series data from your ecommerce platform and marketing channels to get to the heart of what moved the needle. Using your brand’s historical data, forecast the revenue and ROAS of your campaigns at any adjusted spend amount before you change anything. Connect all of your channels in just 10 minutes with our easy, one-time onboarding. You’ll get actionable insights 48 hours later. Marketers can quantify and benchmark the impact of cross-channel awareness on organic search, direct traffic, and other campaigns via. -
43
QUINI DATA
Quini
Quini provides leaders in the wine and restaurant industries real-time wine tasting sensory and attitude data, analytics, and software solutions that improve decision making and maximize sales. We collect data by conducting in-person, virtual, guided and self-guided wine tastings across North America and Australia, using our proprietary Quini wine rating application. We also have immediate access to detailed consumer opinions from our vast network of followers. We then use proprietary algorithms and machine learning to analyze the data and extract the information you require, for your target audiences and markets. Our technology enables us to hold both blind and regular tastings. Blind tastings provide consumer sensory feedback that’s not influenced by label or price point, while regular tastings also provide insights on brand/product expectations and price sentiment. -
44
Touchpoints
Touchpoints Technology
We Help Businesses Increase Their Customer’s Average Spend by 300% Research shows that repeat customers spend 300% more than one-time buyers. Repeat customers are also more likely to trust your recommendation to buy your more expensive products, services or memberships. Most franchises don’t know how the majority of their customers really feel about them because of the 20% rule. When asked to go to an online review site to write a review about their experience, close 20% will respond. So we asked why! What we uncovered was your customers did not want to go online to tell online strangers about their experience at your business. It’s impersonal. It’s time to be more personal. If you asked your customer to give you feedback on how you did, closer to 80% will respond. Why? Because it’s personal and relational. Our platform captures the sentiment of the 80%, letting you know how your business stands with your customers.Starting Price: $195 per month -
45
PromptSignal
PromptSignal
PromptSignal is an AI visibility analytics platform that monitors how major large language models like ChatGPT, Claude, Perplexity, and Gemini mention, rank, and describe brands. As consumers increasingly rely on AI assistants instead of search engines to research, compare, and evaluate products, PromptSignal helps companies understand and optimize how their brand appears in AI-generated answers. The platform provides daily monitoring across multiple models, offering visibility scores, ranking positions, sentiment analysis, and competitive benchmarks. It includes tailored prompt suggestions to test brand performance and actionable recommendations to improve positioning and perception in LLM responses. Metrics such as brand visibility, competitor tracking, sentiment score, ranking position, and prompt performance allow teams to track where their brand is winning or falling behind.Starting Price: $99 per month -
46
Chattermill
Chattermill
Unified customer feedback analytics for the world's fastest growing companies. Gain an edge by unifying, measuring and analyzing all your customer feedback in real time with Chattermill. Pipe every source of feedback and customer interaction into one place with easy to use, collaborative platform. Use groundbreaking theme and sentiment AI to see how customers feel about your product, stay on top of emerging topics and understand what keeps them coming back. Filter and interpret the underlying layers of meaning within your data to instantly gauge what's driving customer experience. Analyze signals within your customer feedback to accurately identify and predict opportunities to drive revenue, advocacy and retention across each and every touchpoint -
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Feedier
Alkaweb
Who likes to take a survey? No one. Feedier is a new innovative platform to collect valuable Feedback. Stay leader, turn feedback into growth leverage by making data-driven decisions to improve your services and products. Innovative forms: Deploy innovative forms in minutes with a unique model: S.I.R.A. Measure Satisfaction, collect valuable Insights, Reward to create loyalty, and finally push an Action to create engagement. Get more responses: Push highly targeted and unique feedback requests that not only deliver a much better and quicker experience but also incentivize your participants to give their opinion. Empower your data: Feedier act as data-hub. Link cross-data from your applications and services to the feedback you collect. Segment the data you require. Go one step further with sentiment analysis, thanks to machine learning analysis. A collaborative platform to infuse actions: Assign feedback in your teams, engage your participants, export your data and runStarting Price: $30.00/user/month -
48
Brandi
Brandi
Brandi AI is an AI Visibility and Generative Engine Optimization platform built to help brands understand, track, and improve how they appear in answers generated by leading AI systems such as ChatGPT, Gemini, Claude, Perplexity, and others, essentially making brand discovery within generative AI measurable and actionable rather than invisible. It continuously monitors how often a brand is cited, recommended, or described in AI-generated responses, provides deep analytics, including AI Visibility Health Scores and Share of Voice benchmarks against competitors, and offers strategic insights to refine content, messaging, and technical structure so that digital assets are more likely to be surfaced as trusted answers in AI-driven discovery. Brandi translates raw AI output into market intelligence by identifying prompts and narrative gaps, revealing sentiment and competitive positioning, and recommending optimized content and structured formats. -
49
Ziksta
Ziksta
Ziksta is a restaurant feedback intelligence platform designed to help multi-location restaurant brands monitor customer experience and identify operational issues before they impact public ratings. The platform collects data from Google Reviews and in-store guest feedback, then uses AI-driven sentiment analysis and NPS tracking to uncover outlet-level performance signals. Instead of simply displaying feedback, Ziksta converts customer comments into clear operational insights and recommended actions for each restaurant location. This allows management teams to detect problems such as slow service, cleanliness concerns, or inconsistent food quality early. By highlighting which outlets are at risk and why, Ziksta enables restaurant operators to intervene quickly and protect their brand reputation. The platform provides a unified dashboard that leadership, operations teams, and outlet managers can easily understand.Starting Price: $50 -
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SocialPilot
SocialPilot
An easy to use Social Media Scheduling and Analytics Tool helping small businesses, social media professionals & digital agencies in automating their social media marketing efforts. SocialPilot has an extended list of features curated in each plans keeping - "how this would make your social media marketing efforts easier" in mind. SocialPilot Reviews is a robust tool designed to help businesses manage and enhance their online reputation. By centralizing review management, it enables users to generate and respond to customer feedback across multiple platforms. The tool offers bulk email and SMS features, simplifying the review request process for businesses with multiple brands or locations. It streamlines interactions, allowing teams to track, analyze, and respond to reviews in real-time. With seamless integration options, including CRM systems, SocialPilot Reviews makes it easier to engage with customer sentiment, improve brand perception, and drive growth.Starting Price: $30/month
