Audience

Ecommerce, customer experience, marketing, and product teams that need verified customer feedback and actionable insights to improve shopper satisfaction, loyalty, and conversions

About Bizrate Insights

Bizrate Insights is a customer feedback and experience platform that collects verified voice-of-customer data at key stages of the online shopping journey, including pre-purchase, purchase, and fulfillment, then turns that data into actionable insights to help brands improve satisfaction, retention, and growth. It enables unlimited survey invitations and responses, tracks metrics such as Net Promoter Score (NPS) and customer journey intelligence, and benchmarks performance against competitors to pinpoint friction points and opportunities. It includes tools for syndicating verified reviews to boost search visibility and build brand credibility, and its dashboards provide real-time analytics to support data-driven decisions. Bizrate Insights supports expert insights analysis and customizable reporting so teams across e-commerce, UX/CX, marketing, and customer support can rapidly identify trends, understand sentiment, and reduce site abandonment.

Pricing

Starting Price:
$450 per month
Free Version:
Free Version available.

Integrations

API:
Yes, Bizrate Insights offers API access
No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

Bizrate Insights
Founded: 1996
United States
bizrateinsights.com

Videos and Screen Captures

Bizrate Insights Screenshot 1
Other Useful Business Software
Full-stack observability with actually useful AI | Grafana Cloud Icon
Full-stack observability with actually useful AI | Grafana Cloud

Our generous forever free tier includes the full platform, including the AI Assistant, for 3 users with 10k metrics, 50GB logs, and 50GB traces.

Built on open standards like Prometheus and OpenTelemetry, Grafana Cloud includes Kubernetes Monitoring, Application Observability, Incident Response, plus the AI-powered Grafana Assistant. Get started with our generous free tier today.
Create free account

Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Online

Bizrate Insights Frequently Asked Questions

Q: What kinds of users and organization types does Bizrate Insights work with?
Q: What languages does Bizrate Insights support in their product?
Q: What kind of support options does Bizrate Insights offer?
Q: Does Bizrate Insights have an API?
Q: What type of training does Bizrate Insights provide?
Q: How much does Bizrate Insights cost?

Bizrate Insights Product Features

Customer Feedback

Surveys
Behavior Analytics
Website Feedback
Net Promoter Score (NPS)
Bug Reports
Screenshot / Screen Capture
Visual Feedback Tools
Live Chat
Alerts / Notifications
Video Feedback
Community Feedback Tools
Voice of the Customer (VoC)
User Testing Tools
Negative Feedback Management

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Reputation Management

Response Management
Review Monitoring
Sentiment Analysis
Gamification
Campaign Management
Review Generation
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Social Sharing
Response Management
Review Monitoring
Sentiment Analysis
Review Notification
Campaign Management
Dashboard
Review Request
Negative Feedback Management
White Label

Survey

Paper Survey
Question Branching
Data Analysis Tools
Offline Response Collection
Skip Logic
Custom Survey URLs
Site Intercept Survey
Question Library
Supports Audio / Images / Video
Mobile Survey
Email Marketing

Bizrate Insights Additional Categories