QEval
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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Cloverleaf
Cloverleaf is an AI-powered coaching platform that turns assessment data, HRIS events, and calendar context into proactive, personalized coaching delivered in Slack, Microsoft Teams, Workday, and email. Built on assessments like DISC, CliftonStrengths, and Insights Discovery, Cloverleaf proactively coaches employees before meetings, during role transitions, and after performance reviews.
Organizations align coaching to their own leadership frameworks and competency models, so development reinforces their standards rather than generic best practices. HRIS integration triggers coaching automatically when promotions, manager changes, or team transitions happen. Talent and HR leaders get visibility into coaching engagement, capability reinforcement, and development trends across teams and departments.
Cloverleaf is SOC 2 Type II compliant, GDPR-aligned, and ISO 27001 certified. Trusted by 45,000+ teams to scale manager development, strengthen engagement, and improve retention.
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Sales Impact Academy
Sales Impact Academy (SIA) is a leading go-to-market learning platform that provides live, online courses for B2B sales teams. Their mission is to help millions in revenue-related roles excel and find joy in their work. SIA offers a comprehensive curriculum covering essential skills such as cold calling, email prospecting, negotiation, objection handling, and social selling. The platform features over 100 expert coaches from top B2B brands, delivering personalized, one-on-one coaching and feedback. SIA's science-backed pedagogy includes engaging role-plays and reinforcement techniques to drive lasting behavioral change. The platform's impact is evident, with clients reporting a 25% increase in meetings booked and an 11% reduction in sales cycles. SIA's approach combines live online classes, interactive drills, and real-time feedback to help sales teams master the skills that drive productivity, consistency, and growth.
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