Alternatives to IR:IS with AIOps
Compare IR:IS with AIOps alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to IR:IS with AIOps in 2026. Compare features, ratings, user reviews, pricing, and more from IR:IS with AIOps competitors and alternatives in order to make an informed decision for your business.
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Atera
Atera
Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards. -
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ManageEngine ServiceDesk Plus
ManageEngine
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions. -
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NetBrain
NetBrain Technologies
NetBrain helps IT teams halve MTTR and prevent outages with AI-driven automation. Trusted by 2,500+ enterprises worldwide, our no-code, intent-based platform turns manual network operations into intelligent automation, keeping networks running smoothly and efficiently. Top use cases: - Automated Troubleshooting - Automated Change Management - Network AIOps - Network Assessment - Network Visibility - Network Observability - Network Security -
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LogMeIn Resolve
GoTo
LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks. -
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Canfigure
Canfigure
Canfigure Inc. is the developer of dynamic business software, designed to flex with your business needs. The modular approach of Canfigure is designed to provide solutions that scale for any business size or industry and includes customization capability unlike other competitors. We believe in keeping it simple with easily self-deployable, cost effective, standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding your user base at a pace that suits you. With out of the box support for all types of assets, Canfigure can be customized to hold information for any type of asset including IT Systems, inventory, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as maintenance history, and linked directly to supporting contract documents.Starting Price: $2000 per year -
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VIZOR
Vector Networks
VIZOR is an ITIL Certified IT Asset Management solution. VIZOR manages the complete IT asset life-cycle combining network discovery and inventory data with purchase, warranty and maintenance details. Allocation of assets to employees and locations is simplified so you always know exactly who has what. VIZOR audits your network or integrates with tools such as Microsoft SCCM, LANSweeper and Chromebook Admin. VIZOR is completely modular so you only purchase the features you need. Try now for Free.Starting Price: $2.00/year/user -
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BigPanda
BigPanda
Aggregate data from all observability, monitoring, change and topology tools. BigPanda’s Open Box Machine Learning will correlate the data into a small number of actionable insights so incidents are detected in real-time, as they form, before they escalate into outages. Accelerate incident and outage resolution by automatically identifying the probable root cause of problems. BigPanda identifies both root cause changes and infrastructure-related root causes. Resolve incidents and outages faster. BigPanda automates and streamlines the incident response lifecycle across incident triage, ticketing, notifications, and war room creation. Accelerate remediation by integrating BigPanda with enterprise runbook automation tools. Applications and cloud services are the lifeblood of every company. When there’s an outage, everyone is impacted. BigPanda cements AIOps market leadership with $190M in funding, $1.2B valuation. -
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Dell APEX AIOps
Dell Technologies
Are you struggling to process all of those alerts and tickets? Reduce the noise, detect incidents earlier, and fix problems faster with Dell APEX AIOps. Don’t let a flood of alerts slow you down. We automatically remove those noisy alerts so your day is free from distraction. Never look at another ticket again. Instead of tickets, we send you only actionable work items called “Situations.” Now you can focus on fixing problems fast, before your customers complain. Stop wasting time toggling between tools. We bring everything together into one place so you can easily manage any incident, regardless of its source. Apply AI and ML technologies to understand patterns and prevent them happening again. Continuous delivery means continuous changes. Dell APEX AIOps provides continuous improvement by automating the incident management workflow and gives you back time for more important and enjoyable tasks. -
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Autointelli AIOps Platform
Autointelli Systems
Autointelli Inc, an AIOps company, provides solutions that handle modern IT operations (ITOps) with a duo of automation and machine learning. With a solution-oriented approach, we thrive in developing an AIOps platform that simplifies data center automation. Automate them with Autointelli AIOps platform – reduce alert noise, identify root causes and free your resources for high-value IT tasks. Build a better digital workplace with us. Autointelli AIOps Platform automatically correlates the events faster and escalates the tedious incidents to respective engineers. Autointelli AIOps Platform comes with a self-service automation feature that allows you to create any number of workflows to automate. Root cause analysis helps to identify the underlying cause of a problem in hardware and software. Analytics should enhance your business performance and provide possible insights from all major data sources. -
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Discover how to start your AIOps journey and transform your IT operations with IBM Cloud Pak for Watson AIOps. IBM Cloud Pak® for Watson AIOps is an AIOps platform that deploys advanced, explainable AI across the ITOps toolchain so you can confidently assess, diagnose and resolve incidents across mission-critical workloads. If you’re looking for IBM Netcool® Operations Insight or any previous IBM IT management offerings, IBM Cloud Pak for Watson AIOps is the evolution of your current entitlement. Correlate across all relevant data sources. Detect hidden anomalies, anticipate issues and resolve faster. Proactively avoid risks and automate runbooks for more efficient workflows. Correlate a vast amount of unstructured and structured data in real-time with AIOps tools. Keep teams focused, surfacing insights and recommendations into existing workflows. Build policy at the microservice level and automate across application components.
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Motadata
Motadata
Effectively addressing the intricate challenges posed by modern networks requires the implementation of advanced solutions in the realm of Network Observability. In this pursuit, consider embracing the cutting-edge offerings of Motadata AIOps, a leading provider in the industry. By integrating Motadata AIOps into your network infrastructure, you not only eliminate data silos but also gain unparalleled visibility into various facets such as network performance, SNMP data, Network Flow, and log data. This comprehensive approach empowers you to monitor and analyze your network with utmost precision, ensuring seamless operations across diverse environments, from on-premise setups to the expansive landscape of cloud infrastructure. The synergy of innovative Network Observability and Motadata AIOps not only meets but exceeds the expectations set for network management, ushering in a new era of efficiency and reliability. -
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FortiAIOps
Fortinet
FortiAIOps delivers proactive visibility and speeds IT operations, powered by AI. FortiAIOps is an artificial intelligence with machine learning (AI/ML) solution for Fortinet networks. This ensures quick data collection and identification of network anomalies. Fortinet network devices (FortiAPs, FortiSwitches, FortiGates, SD-WAN, FortiExtender) across the network feed the FortiAIOps dataset, enabling insights and event correlation for the network operations center (NOC). Enable visibility into your network across the full OSI stack. For example, get Layer 1 information, such as full RF spectrum analysis to understand interference on your Wi-Fi network. And, get Layer 7 application information that allows you to see what applications are traversing your Ethernet and your SD-WAN connections. Utilize a suite of troubleshooting tools to probe the network and understand diagnose issues. VLAN probing, cable verification, spectrum analysis, service assurance, and more. -
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Infraon AIOps
Infraon
A platform-centric AI/ML-driven approach for centralizing and processing huge amounts of IT-related data from disparate sources. Empower multiple teams to be more responsive to outages and slowdowns and get bi-directional connectivity with ITSM technologies. AIOps tackles daily IT operational issues at scale by leveraging diverse technological techniques, including ML, network science, combinatorial optimization, and other computational approaches. AIOps allows businesses to address a wide range of IT management operations, from intelligent alerting, alert correlation, and alert escalation to auto-remediation, root-cause investigation, and capacity optimization. Use a disciplined framework for proactively streamlining processes, resources, personnel, information, and communication. Manage everything 24/7 by continuously examining, improving, and optimizing operations. Establish processes that reduce the unnecessary noise you experience when incidents occur. -
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BMC Helix Operations Management
BMC Software
BMC Helix Operations Management is a fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments. Take a service-centric approach to observability data for truly effective AIOps. Combine 3rd party observability data such as metrics, events, logs, incidents, changes and topologies into a central IT data store. See service health and enable best-in-class root cause isolation via auto-generated dynamic business service models. Improve signal-to-noise ratio with AI event suppression, de-duplication, and correlation to create actionable situations. Gain immediate root cause isolation through AI probability assignments to causal nodes using data and service models. Prevent issues before they occur with Business Service Health monitoring and AI outage prediction. Troubleshoot rapidly with log enrichment and analytics. Easily request and execute automations from BMC or 3rd party tools. -
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CloudFabrix
CloudFabrix Software
Data-centric AIOps Platform for Hybrid Deployments Powered by Robotic Data Automation Fabric (RDAF) Enabling the Autonomous Enterprise! - CloudFabrix was founded on a deep desire to enable Autonomous Enterprises. As we interviewed several big and small enterprises, one thing became very apparent. As Digital businesses were becoming more complex and abstract, it was impossible for traditional data management disciplines and frameworks to meet these requirements. As we dug deeper, 3 building blocks emerged as key pillars for embarking on an autonomous enterprise journey – the enterprise needed to adopt 1) Data-First 2) AI-First 3) Automate Everywhere strategy CloudFabrix AIOps platform provides the following services. 1) Alert Noise Reduction 2) Incident Management 3) Predictive Analytics & Anomaly Detection 4) FinOps/Asset Intelligence & Analytics 5) Log IntelligenceStarting Price: $0.03/GB -
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Federator.ai
ProphetStor Data Services
Federator.ai®, ProphetStor’s Artificial Intelligence for IT Operations (AIOps) platform, provides intelligence to orchestrate container resources on top of VMs (virtual machines) or bare metal, allowing users to operate applications without the need to manage the underlying computing resources. Container adoption is growing, and Kubernetes is becoming the de facto standard of container management platforms. Whether container adoption occurs on-premises, in public clouds, or both, the operational overhead is enormous. Using AI/Machine Learning technology, Federator.ai® makes workload and resource predictions for containerized applications. It assists IT administrators foresee computing resource demands of applications and manage computing resources while optimizing costs without sacrificing performance. -
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Aisera
Aisera
Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value. -
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BMC Helix ITSM
BMC Software
BMC Helix ITSM is an integrated, AI-driven service management platform designed to improve support outcomes, speed resolution, and modernize IT operations. It uses agentic AI to automate tasks, surface insights, and guide service teams with intelligent recommendations. Unified knowledge management and conversational assistants enable faster, more accurate responses for both agents and end users. AI-powered incident clustering and risk analysis help organizations detect issues earlier and reduce change-related failures. With integrated discovery, AIOps insights, and seamless collaboration across service and operations teams, Helix ITSM ensures proactive, data-driven decision-making. The result is a more resilient service environment with dramatically improved efficiency, productivity, and user satisfaction. -
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BMC Helix
BMC Helix
BMC Helix is a cloud-native, AI-driven service and operations management platform designed to give enterprises unified visibility, automation, and proactive control over IT services, infrastructure, and business workflows. At its core, BMC Helix integrates IT service management (ITSM), operations management (ITOM/AIOps), asset and configuration management, service-catalog and ticketing workflows, knowledge management, self-service portal/employee workplace tools, and AI-powered automation agents, enabling organizations to manage incident, problem, change, asset, and service-desk workflows in a single consolidated system. Powered by embedded generative and “agentic” AI (BMC HelixGPT), the platform automates repetitive tasks, surfaces insights, groups and clusters recurring incidents for proactive problem management, and recommends or even triggers remediation actions to reduce manual toil and resolution time. -
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NetApp BlueXP
NetApp
NetApp BlueXP is a unified control plane that simplifies the management of storage and data services across hybrid multicloud environments. It integrates powerful AIOps, comprehensive data services, and centralized license and subscription management to deliver the speed, simplicity, and security required in today's complex IT landscapes. With BlueXP, organizations can efficiently build, protect, and govern their data estates, ensuring consistent operations whether on-premises or across multiple cloud platforms. This centralized approach enables seamless data mobility, robust protection against data loss and cyber threats, and insightful analytics for optimized performance and cost-efficiency. -
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cPacket
cPacket Networks
cPacket enables network-aware application performance and security assurance for the distributed hybrid-IT environment. Our single-pane-of-glass analytics power advanced machine learning-based AIOps. With cPacket, you can efficiently manage, secure and future-proof your network enabling digital transformation. The industry’s most complete, yet simple, network visibility stack provides all the components you need to manage your hybrid network across branch, data center and the cloud.Starting Price: cVu-V - $21,000/year -
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Broadcom WatchTower Platform
Broadcom
Enhancing business performance by simplifying the identification and resolution of high-priority incidents. The WatchTower Platform is an observability solution that simplifies incident resolution in mainframe environments by integrating and correlating events, data flows, and metrics across IT silos. It offers a unified, user-friendly experience for operations teams to streamline workflows. Built on familiar AIOps solutions, WatchTower detects potential issues early, facilitating proactive avoidance. It also uses OpenTelemetry to stream mainframe data and insights to observability tools, enabling enterprise SREs to identify bottlenecks and enhance operational efficiency. WatchTower augments alerts with pertinent context, eliminating the need for multiple tool logins to collect critical information. WatchTower workflows expedite problem identification, investigation, and incident resolution, and simplify problem handover and escalation. -
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ScienceLogic
ScienceLogic
Discover all components within your enterprise – standard and unique – across physical, virtual and cloud. Collect and store a variety of data in a clean and normalized data lake. Understand relationships between infrastructure, applications and business services. Use this context to gain actionable insights. Integrate and share data across technologies and your IT ecosystem in real-time. Apply multi-directional integrations to automate both responsive and proactive actions at cloud scale. See everything across multi-cloud and distributed architectures, contextualize data through relationship mapping, and act on this insight through integration and automation. No matter where you are along the path to AIOps, SL1 offers you the capabilities to progressively improve service visibility and automate your IT workflows to demonstrate business impact. -
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OpsWorker
OpsWorker AI
Resolve production incidents and development issues with AI that understands your code, infrastructure, and telemetry — reducing MTTR by up to 80% and boosting engineering productivity by 50%. OpsWorker helps Software Developers, SREs, and DevOps Engineers reduce MTTR, resolve complex development issues, and manage high-incident environments. Through intelligent incident correlation, code-aware troubleshooting, and deep integration into your technical ecosystem, OpsWorker delivers actionable insights and autonomous remediation — ensuring resilient, high-performance operations across Kubernetes and Cloud workloads. Built as an AI SRE platform for modern AIOps, OpsWorker leverages AI Observability to analyze incidents across distributed systems, correlate signals from metrics, logs, traces, and deployments, and surface the most probable root cause within minutes. Designed with an EU-first approach, OpsWorker prioritizes data sovereignty and enterprise-grade security while enabling -
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Voyance
Nyansa
Voyance is an AIOps platform that extends far beyond traditional infrastructure monitoring, combining powerful network analytics and IoT security in a single platform. Voyance collects an unmatched set of data sources and provides end-to-end visibility of how network clients are behaving. The AI-powered analytics engine processes this data into actionable information and recommendations allowing you to proactively optimize your network and avoid problems. Voyance is a robust platform offering an extensive set of vendor and technology integrations to deepen data collection and extend value across the enterprise. For example, Voyance can analyze information directly from applications, Citrix virtual environments, and Unified Communications (UC) solutions. The platform integrates with external frameworks such as SIEM solutions, Cisco Platform Exchange Grid (pxGrid), and Aruba ClearPass. Native integration with ServiceNow automates trouble ticket generation. -
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TorqCloud
IntelliBridge
TorqCloud is designed to help users source, move, enrich, visualize, secure, and interact with data via AI agents. As a comprehensive AIOps solution, TorqCloud allows users to build or integrate end-to-end custom LLM applications using a low-code interface. Built to handle vast amounts of data to deliver actionable insights as a critical tool for any organization looking to stay competitive in today’s digital landscape. Our approach combines seamless integration across disciplines, an intense focus on user needs, test-and-learn methodologies that enable us to get the right product to market fast, and a close working relationship with your teams, including skills transfer and training. Starting with empathy interviews we perform stakeholder mapping exercises where we dive into the customer journey, needed behavioral changes, problem sizing, and linear unpacking. -
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OpenText AI Operations Management
OpenText
OpenText AI Operations Management, also known as Operations Bridge, is an enterprise-grade event and performance management platform designed to accelerate IT operations through full-stack AIOps. It provides automated discovery, monitoring, and remediation across multicloud and on-premises environments, enhancing IT observability and problem resolution speed. The platform consolidates data from various toolsets to pinpoint service slowdowns and uncover solutions quickly. Deployment flexibility allows organizations to choose SaaS or on-premises models based on their needs for control or speed. AI-driven event correlation reduces noise and accelerates root cause analysis, helping to lower mean time to repair (MTTR). With embedded automation, it offers thousands of out-of-the-box remedial actions to improve service health. -
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TrueSight Operations Management
BMC Software
TrueSight Operations Management delivers end-to-end performance monitoring and event management. It uses AIOps to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster. Identify data anomalies and predictively alert to remediate issues before service impact. TrueSight Infrastructure Management helps you detect and address performance abnormalities before they impact the business. It automatically learns the behavior of your infrastructure, telling you what’s normal, and only issues alerts when behavior needs attention. This helps you focus on the events that matter most to IT and the business. TrueSight IT Data Analytics uses machine-assisted analysis for log data, metrics, events, changes, and incidents. You can automatically sift through millions of messages with a single click to solve problems faster. -
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IBM® Z® Service Management Suite offers a single point of control for systems management functions for many system elements. This suite delivers multiple AIOps capabilities required to manage both hardware and software enterprise resources in an IBM Systems complex. Achieve operational excellence with policy-based automation, maximizing availability of IBM Z systems and IBM Parallel Sysplex® clusters and optimizing key IT operations objectives. Leverage IBM Z OMEGAMON® to extend monitoring and observability to manage the health of the Z platform with product-provided best practices and expert advice from a single service management console. Use Watson AIOps to correlate monitoring events and apply analytics to understand the impact from IBM Z events across hybrid cloud. Analyze IBM OMEGAMON metrics with popular AI platforms for improved visibility and anomaly detection.
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Interlink Software
Interlink Software Solutions
A single AIOps platform to transform IT operations. Powered by machine learning, Interlink’s AIOps platform brings service-centric visibility and actionable insights to dramatically improve your organization’s defences against damaging outages. Interlink’s unified AIOps platform; data-driven, purpose-built to visualize service availability, automate IT operations processes across your entire technology stack. Mature, highly scalable, security-hardened solutions, proven in some of the largest enterprises in the world. Best of breed approach, leverage the tools you love, avoid vendor lock-in. Low cost, predictable and transparent pricing, rapid time to value. With support that’s second to none, we build real partnerships with our customers - for long-term success. Supercharge your DevOps environment with a single-pane-of-glass service-centric approach to monitoring. -
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ServiceNow IT Operations Management
ServiceNow
Predict issues, reduce user impact, and automate resolutions with AIOps. Move away from reactive IT operations with insights and automation. Identify anomalies and solve issues before they occur with cross-team automation workflows. Deliver proactive digital operations with AIOps. Stop chasing false positives and identify anomalies with less guesswork. Collect and analyze telemetry data for enhanced visibility and reduced noise. Find the root cause of incidents and share actionable insights across teams. Reduce outages by taking action based on guided recommendations. Shorten recovery times by rapidly implementing solutions based on insights. Simplify repetitive tasks with pre-built playbooks and knowledge base resources. Create a performance-driven culture across teams. Give DevOps and Site Reliability Engineers (SREs) visibility into microservices to improve observability and speed up incident response. Go beyond IT operations to manage the entire digital lifecycle. -
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TaskCall
TaskCall
TaskCall is an automated incident response and management platform designed for IT and DevOps teams. It offers on-call management, AIOps, workflow automation, live call routing, analytics, status page and integration tools. Trusted across industries like retail, healthcare, financial services and government. TaskCall helps organizations detect, respond to and resolve incidents faster, minimizing downtime and improving team collaboration.Starting Price: $9/user/month -
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ITarian
ITarian
Enable your staff to monitor and manage the security, performance, and administration of your entire IT infrastructure from a single platform—all at no cost to you. The comprehensive and powerful ITarian platform helps you simplify operations, boost productivity, and better utilize IT resources. Provide IT staff with more monitoring and management capabilities. Boost IT productivity with integration between roles, functions, and toolsets. Maximize uptime with proactive detection and resolution capabilities. Automate day-to-day tasks with custom scripts. -
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Machine learning based ITSM software to meet all your service desk and IT service management needs. Increase employee and IT productivity by creating and fulfilling services, and resolving issues faster with embedded machine learning and automation. Avoid customizations and reduce the resources required to update and run your service desk – whether on-prem or in the cloud – and drive down TCO. Satisfy employees and let them get back to work easily and faster with a consumer-like service experience they expect, at their desk or on the go. Deliver automated services with rapid and measurable outcomes that result in a superior user experience and accelerate continual business process improvement. Get a grip on assets throughout their lifecycle at no additional cost. Benefit from SMAX’s modern user experience and ensure IT investment optimization and compliance.
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Prisma SD-WAN
Palo Alto Networks
Automate tedious network operations using artificial intelligence for IT operations (AIOps) and machine learning methodologies, reducing network trouble tickets by 99%. Upgrade legacy routers to intelligent, lightweight appliances at the branch, and enable integrated 5G and SD-branch capabilities to reduce manual, labor-intensive branch provisioning. Natively apply best-in-class security to your branches with our proven cloud-delivered security services that leverage ML-powered threat prevention. Simply leverage Palo Alto Networks CloudBlades, an API-based platform, to add essential services to your branch with zero service disruptions. Simplify networking operations and automate problem avoidance with AIOps and machine learning. Leverage the most complete SASE solution with security and SD-WAN natively integrated and easily added additional services with the CloudBlades API platform. Natively apply best-in-class security to your branches. -
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BOSSDesk
BOSS Solutions
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.Starting Price: $19.00/month -
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Improve app performance and deliver flawless user experiences with unmatched insight and intelligence. With the increased complexity of today’s modern applications and the growing need to deliver a near-flawless customer experience - traditional Application Performance Management (APM) solutions often fall short in delivering the visibility needed to fix problems before they impact the end user. Instead, APM solutions must evolve to include AIOps capabilities to spot anomalies earlier, predict behavior, and enable informed automatic corrective actions. DX Application Performance Management (formerly CA Application Performance Management or CA APM) is fully integrated with our AIOps solution to correlate and analyze data across users, applications, infrastructure and network services, giving you real-time insight into the health of key business services. DX APM uses advanced algorithms and machine learning techniques to automatically identify the probable cause of an issue.Starting Price: $195.00/month
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Symphony SummitAI
Symphony SummitAI
Research shows that up to a staggering 80% of IT assets are underutilized, placing a massive strain on budget and productivity. Increasing regulation and heightened concerns around information security are forcing many organizations to re-evaluate their IT asset management system. You need a next-generation tool, powered by AI, to put new controls and processes to effectively manage hardware and software assets. Optimize asset utilization, save costs and enforce compliance with SummitAI Asset Management. With integrated asset management, SummitAI provides you with an accurate inventory of all the hardware and software assets, in your organization, across the asset lifecycle process. It optimizes your organization’s efficiency by helping you manage assets right from the planning stage to the disposal stage covering requisitioning, allocation, and retirement. SummitAI’s IT Asset Management enables enterprises to manage their assets cost-effectively. -
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Aranda Service Management
Aranda SOFTWARE
Aranda Service Management is an IT Service Management (ITSM) software designed to enhance organizational productivity by providing automated service experiences. It is aligned with ITIL 4 best practices and offers a user portal and self-service options, enabling clients to register requests, monitor case statuses, and access a centralized knowledge base for 24/7 self-management. Advanced functionalities include a priority matrix, financial management, approval workflows, import/export capabilities, and satisfaction surveys. It integrates artificial intelligence and machine learning to deliver world-class self-service experiences while reducing support costs. It supports multi-project environments, allowing organizations to manage multiple service areas beyond IT without additional infrastructure. -
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OMNITRACKER
OMNINET
OMNITRACKER is a powerful tool to adapt processes to your needs. The unique module and application concept as well as numerous out-of-the-box solutions make launching OMNITRACKER a snap. Easily and flexibly adapt the functionality to your needs, or define your own workflows. Benefit from the unlimited scalability of the multi-client capable OMNITRACKER. The attractive licensing model as well as easy maintenance and updating guarantee a fast return on investment. Our highly efficient, scalable and effective solution for IT service management (ITSM). It is based on the current ITIL standard and integrates other supporting processes. Supports you in all phases of the project and facilitates efficient planning and control considerably. You can easily combine it with our other applications. With our application for the complete sales process, you keep track of all sales projects – from lead generation to successful completion.Starting Price: $20000 one-time payment -
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Startly
Startly Labs
Startly is an all-in-one IT Service Management (ITSM) and Professional Services platform built by IT professionals for IT professionals. Designed for service delivery organizations, it unifies project management, service desk, asset tracking, and financial management in a single solution. Startly helps teams streamline operations, resolve tickets faster, and monitor profitability—all while maintaining customer satisfaction through real-time SLA tracking and surveys. The platform includes a CMDB, change management, and knowledge base tools that enhance operational visibility and compliance. With measurable results like 80% faster project completion and 85% lower application costs, Startly empowers IT businesses to operate efficiently and profitably. Simple to deploy and easy to scale, Startly is the smarter way to manage IT services end to end.Starting Price: $8 per month -
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Hornbill
Hornbill
Hornbill Platform: Automate and digitize your organizations' workflows with a series of fully integrated, intuitive applications for your enterprise. Digital technology significantly improves the economics of any business, and that's driving Digital Transformation; something that is on every organization's strategic roadmap. Hornbill's platform and solutions enable you to achieve this goal. Each solution is designed to support your unique business functions, but delivered on a unified technology platform, with a shared data model and full integration between them. Business users can easily automate workflows both within and across departments, with a no-code environment meaning no expensive consultancy or technical projects required to start realizing value. At the heart of any digital transformation agenda is a flexible workflow automation capability. Express complex business workflows graphically, no code, no specialist technical expertise. -
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CMDBuild
Tecnoteca
CMDBuild allows the management of a database of assets, like assets and business resources, equipment leased to customers, technological infrastructure, and systems. It has native mechanisms to model the database, design workflow, configure reports and dashboards, build connectors with external systems, geo-refer assets, and administer the system. Through these features, it allows the client to keep under control the situation of assets, knowing at all times the composition, dislocation, functional relations, rules for updating over time, and managing the complete life-cycle. The core code is kept separate from the business logic, to ensure maximum extensibility and to allow the use of CMDBuild as a base system to create custom and configurable vertical applications. Starting from CMDBuild we created the READY2USE version: a configuration ready to be used in a production environment, born from the experience gained in ten years of working with our clients. -
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SolarWinds Service Desk
SolarWinds
SolarWinds Service Desk, formerly Samanage, offers an enterprise level service-desk and IT asset-management solution for IT, HR, or Facilities professionals that need a clear and intuitive system to help manage requests. Also, the fully customizable platform allows users to collaborate on challenging tasks and share ideas with the use of the in-app 'whiteboard'. Business can use SolarWinds Service Desk to Manage Hardware and Software, Organize and Manage Licenses and Contracts, Detect Risks, Keep up-to-date with License Compliance, and much more. Simply said, SolarWinds Service Desk is the solution that understands what it takes to manage the services in your organization successfully. Deliver world class service to your employees and minimize the impact incidents have on your business operations. Keep track of every asset to ensure employees are equipped with the tools they need to get their work done.Starting Price: $19.00 per user per month -
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Fixify
Fixify
Fixify is a modern IT help desk solution that combines AI automation with human expertise to streamline support operations. By integrating seamlessly with existing ticketing systems, Fixify automates up to 75% of Tier 1 and Tier 2 tickets, such as password resets, app installations, and hardware troubleshooting. Its AI-powered ticket categorization identifies patterns and trends, enabling efficient triage and resolution. Real-time sentiment analysis, utilizing large language models, monitors user interactions to detect mood shifts and guide analysts in providing empathetic support. Fixify offers full visibility and control through dashboards that track metrics like response times, SLA compliance, and user satisfaction. The platform supports multi-timezone operations, ensuring consistent support across global teams. With customizable workflows and integration with tools like Slack and Teams, Fixify enhances the end-user experience.Starting Price: $3,000 per month -
46
ServiceNow IT Service Management
ServiceNow
Deliver resilient IT services and create experiences that help your teams be more productive. Resolve issues quickly and speed the pace of innovation using AI and machine learning, all from the simplicity of a single cloud platform. Remove complexity and consolidate IT services and tools, bringing together the applications your business needs to deliver modern IT experiences. Automate essential processes and run them from the Now Platform, a single system of action for the enterprise. Unburden your IT services staff and boost productivity. Identify, track, and resolve incidents efficiently with AI-assisted intelligence. Get instant resolutions to repetitive IT service tasks with natural language virtual agents. ITSM includes powerful platform capabilities so you can optimize processes, create seamless experiences, and build new value through innovation. Transform your business with a single, unifying platform for the enterprise. -
47
SysTrack
Lakeside Software
Lakeside Software is a leader in digital experience monitoring. We develop software that provides the visibility IT teams need to design and support productive digital workplaces. Customers use our technology to perform workplace analytics, IT asset optimization, remote work management, and AIOps. Our product, SysTrack, is a digital experience monitoring solution that gathers and analyzes data on everything that may impact end-user experience and business productivity. For more information, visit www.lakesidesoftware.com. -
48
Alemba Service Manager
Alemba
Alemba Service Manager is a highly functional, ITIL-aligned IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in your organization, offering an interface for every kind of user. With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end Service Management project within your organization. -
49
ky2help
KYBERNA AG
ky2help® is an intuitive all-in-one software for IT & Enterprise Service Management. The standard software is Serview certified and offers ITIL processes out-of-the-box. In addition, ky2help has the simplicity and flexibility it needs to deliver processes to all business units in the shortest possible time. ky2help is arbitrarily scalable and very easy to integrate into your system landscape. You benefit from a short implementation time and low maintenance. The workflows, processes and supply chains in service-intensive companies are often more complex than in pure production companies. the ky2help®Service management platform helps companies to get their service processes under control. It is ky2help® a central solution for the efficient handling of all company-wide processes and better control of resources. Ideally, the entire business process chain can be mapped and processed automatically on an electronic platform. -
50
GLPI
TECLIB
GLPI is an incredible Service Management software based on open source technologies. It helps you plan and manage IT changes in an easy way, solve problems efficiently, automate your business processes and gain control over your IT infrastructure. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Rationality for data quality control 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge and frequently asked questions 7. Statistics and reports 8. Profound integration 9. Android-based devices inventoryStarting Price: €19/month/user
