Audience

Large enterprises and organizations with complex IT infrastructure in search of a tool to manage services, incidents, assets, and operations efficiently

About BMC Helix

BMC Helix is a cloud-native, AI-driven service and operations management platform designed to give enterprises unified visibility, automation, and proactive control over IT services, infrastructure, and business workflows. At its core, BMC Helix integrates IT service management (ITSM), operations management (ITOM/AIOps), asset and configuration management, service-catalog and ticketing workflows, knowledge management, self-service portal/employee workplace tools, and AI-powered automation agents, enabling organizations to manage incident, problem, change, asset, and service-desk workflows in a single consolidated system. Powered by embedded generative and “agentic” AI (BMC HelixGPT), the platform automates repetitive tasks, surfaces insights, groups and clusters recurring incidents for proactive problem management, and recommends or even triggers remediation actions to reduce manual toil and resolution time.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

BMC Helix
Founded: 2025
United States
www.helixops.ai/it-solutions/bmc-helix.html

Videos and Screen Captures

BMC Helix Screenshot 1
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Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online

BMC Helix Frequently Asked Questions

Q: What kinds of users and organization types does BMC Helix work with?
Q: What languages does BMC Helix support in their product?
Q: What kind of support options does BMC Helix offer?
Q: What type of training does BMC Helix provide?
Q: Does BMC Helix offer a free trial?

BMC Helix Product Features

CMDB

Change Management
Performance Management
Configuration Management
Device Auto Discovery
License Management
Relationship Mapping
IT Asset Management
Impact Management
Data Visualization

ITSM

Change Management
Problem Management
Self Service Portal
Configuration Management
Dashboard
Incident Management
Availability Management
Contract/License Management
Release & Deployment Management
Asset Tracking
Project Management

Service Desk

Change Management
Self Service Portal
Procurement Management
Remote Control
Mobile Access
Incident Management
SLA Management
IT Asset Management
Knowledge Base
CMDB

BMC Helix Additional Categories