Audience
CRM for hotels wanting to control guest relationship before, during, and after their stay
About Experience Hotel
More and more emails are read on a smartphone, whereas the final reservation is often made on a computer. The outcome is that you can't usually track all the turnover generated by your email campaigns. Thanks to our tracking system, all the reservations triggered by your emailing campaigns are correctly identified, whether they are instantaneous or after a few days, whether they were made on one or more different devices (computer, tablet, etc.). Currently 30% to 40% of travellers do not report their problems to your reception team. Result: they don't say anything but they leave your hotel dissatisfied, and then you end up with a negative comment online. A database of unique guest details that centralises all the data pertaining to each of your guests. Use of unique contact details (email address, phone number, passport number) to merge duplicate guest files.
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Pricing
Starting Price:
€2.5 per room per month
Integrations
No integrations listed.
Company Information
Experience Hotel
Founded: 2013
United States
www.experience-hotel.com
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Product Details
Platforms Supported
Cloud
Training
Live Online
Support
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