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Audience

Businesses of all sizes seeking an AI-enhanced, all-in-one communication platform to unify voice, video, and messaging for improved team collaboration and customer engagement

About Dialpad Connect

Dialpad Connect is an AI-powered unified communications platform that combines voice, video, and messaging to enhance team collaboration and customer interactions. It features real-time call transcription, automated call summaries, and AI-generated action items to help users stay focused during conversations. The platform integrates seamlessly with popular business apps like Salesforce, Zendesk, Microsoft Teams, and Google Workspace to streamline workflows. Designed for businesses of all sizes, Dialpad Connect delivers enterprise-grade reliability with 100% uptime SLA and robust disaster recovery. Security and privacy are core priorities, meeting standards like GDPR, HIPAA, and SOC 2 compliance. Dialpad Connect helps companies elevate customer experiences while boosting team productivity.

Pricing

Starting Price:
$15 user/month
Pricing Details:
We offer monthly and annual pricing for Dialpad Connect, Dialpad Support and Dialpad Sell.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 18 User Reviews

Overall 4.5 / 5
ease 4.7 / 5
features 4.4 / 5
design 4.6 / 5
support 4.4 / 5

Company Information

Dialpad
Founded: 2011
United States
www.dialpad.com/business-communications/

Videos and Screen Captures

Easy-to-use browser-based video conferencing

Easy-to-use browser-based video conferencing

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Support
Phone Support
24/7 Live Support
Online

Dialpad Connect Frequently Asked Questions

Q: What kinds of users and organization types does Dialpad Connect work with?
Q: What languages does Dialpad Connect support in their product?
Q: What kind of support options does Dialpad Connect offer?
Q: What other applications or services does Dialpad Connect integrate with?
Q: Does Dialpad Connect have a mobile app?
Q: What type of training does Dialpad Connect provide?
Q: Does Dialpad Connect offer a free trial?
Q: How much does Dialpad Connect cost?

Dialpad Connect Product Features

Business Phone Systems

Call Recording
Web Conferencing
Call Routing
Call Monitoring
Employee Directory
Mobile Access
Virtual Call Center
IVR / Voice Recognition
Call Logging

Business VoIP

Call Recording
Encryption
Contact Management
Call Parking
Voice Quality Enhancement
SIP Trunking
Unified Communications
Ring Groups
IVR / Voice Recognition

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Call Tracking

Conversion Tracking
Call Recording
Caller Identification
Call Routing
Campaign Management
Keyword Tracking
IVR / Voice Recognition
CRM
Call Log

Cloud PBX

Call Recording
Web Conferencing
Call Routing
Virtual Extensions
SIP Trunking
Ring Groups
IVR / Voice Recognition

Collaboration

Contact Management
Document Management
Task Management
Brainstorming
Content Management
Version Control
Chat / Messaging
Project Management
Calendar Management
Video Conferencing
Real Time Editing

Team Chat

Voice Calling
Video Conferencing
End-to-End Encryption (E2EE)
File Sharing
Payments
Self-Destructing Messages
Groups / Channels
Stickers / GIFs
Threaded Discussion
Search / Filter

Team Communication

Calendar Management
Discussion Threads
File Sharing
Video Conferencing
Search
Push Notifications
Task Management
Surveys & Feedback
Activity / News Feed
Chat / Messaging
Audio Calls
Mobile Access

Unified Communications

Calendar Management
Audio / Video Conferencing
File Sharing
Call Recording
Multi-User Collaboration
Call Routing
Fax Management
Mobile Access
Chat / Messaging
Voice Mail

Video Conferencing

Mobile Access
Presentation Streaming
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Electronic Hand Raising
On-Demand Webcasting
Presentation Tools
Whiteboard

Web Conferencing

Mobile Access
Presentation Streaming
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Electronic Hand Raising
On-Demand Webcasting
Presentation Tools
Whiteboard

Dialpad Connect Additional Categories

  • Dominik R.
    Senior Project Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Video calls are great with this software"

    Posted 2021-04-24

    Pros: Dialpad UberConference prioritizes the task of improving over time with your monthlies; it is straightforward to install and set up. I can do seminars and video conferences with people worldwide; it is the interaction software that I have liked the most. It has fulfilled the plan of communication and relationship of people in considerable time; we managed to maintain enjoyable collective participation of the company's members.

    Cons: I would like it to be a little more flashy in terms of speed and display of messages; it makes it less fluid and defends how video calls are developed.

    Overall: The organization has stood out a lot since we installed it because we have adapted it to our primary communication and support plan. We are always in contact with our customers; colleagues feel comfortable using it in our department.

    Read More...
  • Lianet N.
    Sales Representative
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Web Conferencing Software "

    Posted 2021-04-19

    Pros: This software offers the best conferencing features yet it comes at an affordable cost. Implementation is easy and there is no need for an expert. Using and understanding the many feature is seamless as well. Finally, I like that the quality of video and audio is outstanding.

    Cons: Considering the capabilities of Dialpad Ai Meetings and the price point, I can barely find a single reason to raise complaints.

    Overall: For the time I have used Dialpad Ai Meetings, I can say it is one of the best and I have had a positive experience interacting with this software. It offers great feature for conferencing and using it is easy. In addition, it never lags.

    Read More...
  • Cinzia P.
    Corporate PMO Director
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Uberconference for state-of-the-art remote conferencing"

    Posted 2021-04-11

    Pros: We have found Uberconference to be an ideal application as an alternative for videoconferencing with our collaborators. It has powerful video drivers that offer excellent quality even with the worst internet connection. What we found most useful is the practical and convenient way of sharing screens.

    Cons: We found a limitation in the application, the reason is that it only offers a version for mobile devices, which we consider inconvenient for more professional videoconferences. Similarly, it does not have a section for private chats, you must create a room with at least four participants.

    Overall: The application is highly recommended for its simplicity and easy usability, any of our collaborators have not had to go through an arduous training to learn how to use the application. It is a very good option for group chats that involve employees of an organization, where they can send all the multimedia information needed. What we consider a complete failure is its exclusivity for cell phones.

    Read More...
  • Sandra C.
    Director of Business Development
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Uberconference keeps us connected from any location"

    Posted 2021-03-29

    Pros: The most notable thing that this application presents are its powerful call controls, it can be evidenced that it meets full video quality standards. In addition, it is very useful the option of shared screens that do not present any kind of interruption, so it is an excellent option for videoconferences.

    Cons: As disadvantages we have determined that it has certain limitations and shortcomings in terms of functions; it refrains from providing private conversation options, so it can only be used for conversations with more than two people. Likewise, it does not have an extension to mobile devices for conferences, which hinders its usability.

    Overall: Taking into account that it is not possible to run a conference of only two people, the application can be properly exploited if a conference is scheduled among more members and the possibility of sharing audio and video files bidirectionally or recording such conferences is provided.

    Read More...
  • Ronald W.
    Marketing Specialist
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Uberconference improves our ability to make calls"

    Posted 2021-03-22

    Pros: Uberconference stands out as one of the most secure video conferencing creation systems by having pin configurations for security. This is a simple and more convenient way than the traditional invitation system, because it is not required to notify all participants separately about the start of video conferences.

    Cons: When working with files stored in the cloud it is important to remember that you need all access permissions to be able to access them from the conferences. A recurring problem with Uberconference is that on that basis it becomes difficult for all people within the session to view the information.

    Overall: By not having any interruptions in the calls, we can be sure that Uberconference offers us a stable quality not only in terms of image, but also in terms of security. It is excellent to be able to have a service that adapts the classic mechanics of online meetings to the modern era and at the same time is so cost-effective.

    Read More...
  • Joel J.
    Procurement Specialist
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Cheap and convinient with screen sharing."

    Posted 2021-02-18

    Pros: Screen share is an incredible tool for discussion.
    Quality video calls is guaranteed.
    User support and dashboard is good.

    Cons: Great and more convenient with video conferencing and efficient app.

    Overall: More effective to have face to face communication with team members.
    Assigning due dates ensure Facebook, Twitter.

    Read More...
  • Peris A.
    Lead Analyst, Marketing Delivery
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 5,000 - 9,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Highly customizable conferencing tool "

    Posted 2021-02-18

    Pros: It offers a free version and the business plan comes with a reasonable price. It is suitable for both small and large business because of its high level of customization. It is easily integrated with Dropbox for cloud storage.

    Cons: It is very simple and some people may see that as an issue.

    Overall: UberConference was our perfect fit for a portable conferencing platform and at a great price for our business. It is so modern and the call quality is good.

    Read More...
  • Axcel D.
    Service executive
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent conference system with UberConference for your communication needs"

    Posted 2020-12-17

    Pros: What I like most about UberConference is that it provides the best quality and also adaptability of conferencing from another location. I can call as much as I can and also call world numbers without worrying about high quality interruptions. In fact, they have obtained the latest attributes, such as meeting recording, personalized waiting songs and extremely valuable analysis for members who wish to interact online.

    Cons: Screen sharing occasionally creates technological problems that are unsatisfactory and also not extremely easy to use.

    Overall: The biggest advantage I have from UberConference is that it allows me to do seminars anywhere and also anywhere. I can count on them constantly for the best music videos and also for sound. Costs are reasonably affordable and also economical.

    Read More...
  • Mileydi L.
    Professional in Corporate
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Robust, well-constructed conference system for any communication need"

    Posted 2020-12-17

    Pros: We use UberConference both internally with our team members and externally with our customers. We use it to synchronize diverse jobs, as well as keep our clients abreast of our progress with ongoing jobs.

    Cons: The display recording, I'm not sure if they have this in their resources for use, however, this would certainly be an excellent feature to include. Motivate participation tips a few minutes before a conference to ensure that everything you need is set up

    Overall: Great for getting your internal group in sync, as well as interacting and also showing task updates using a screen share with customers. Free conference call to attach individuals from all geographic locations. Setting up meetings can be disconcerting in relation to time area changes, as well as links.

    Read More...
  • Harrizon R.
    Technical Support Analyst
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Meetings with the project group in general"

    Posted 2020-12-17

    Pros: I believe it is very easy to use, just like almost all my colleagues believe it is basic to use. It changed similar uses that we certainly would as soon as we connect to workshops and departments, as well as potential customers and consumers.

    Cons: Connection fees and also access to product features for general solutions, and it's really complicated to know how it works the first few times.

    Overall: Google Meet, in addition to Google Hangouts, is actually a headache, specifically when it involves screen sharing, as well as putting an end to our initiatives to meet and also stay in a place to please. I can speak and also record all my sessions and I don't need to invest a lot of money. The free version has everything I need, so I want to say that I'm not asking for an update.

    Read More...
  • Michael J.
    Sales and Marketing Specialist
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent for conference calls"

    Posted 2020-11-09

    Pros: Uberconference has great audio quality and the most interesting thing is the unlimited number of outbound calls

    Cons: Uberconference is not equipped with its own cloud storage

    Overall: Cheap in way that it has helped the company reduce overhead expenses required for conducting conference calls

    Read More...
  • A Dialpad Ai Meetings User
    Operations and Marketing Analyst
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Decent Video conference tool"

    Posted 2020-11-05

    Pros: Dialpad Ai Meetings is a very simple video conference cloud-based platform. Its integration with Google calendar and Slack makes it very easy to schedule and join directly for this platform. The interface is minimal. The meeting video is fantastic.

    Cons: Not many features are available to use. For basic meetings only.

    Overall: Overall, Dialpad Ai Meetings is a basic tool for video conferences. The numbers of features it offers are decent for small business meetings. On the desktop platform, it performs very excellently.

    Read More...
  • An UberConference User
    Technical Program Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Nearly perfect tool for video conference "

    Edited 2020-11-05

    Pros: UberConference is a nearly perfect tool for our video conferencing. The interface is streamlined and made ideal for business usage. The clarity of voice calls and video meetings is just great. I loved its integration and mobile version to anytime attend meetings with ease.

    Cons: Screen sharing is not reliable and many times it doesn't work at all.

    Overall: Overall, UberConference is made with keeping in mind for business meetings. The whole interface and its features are great except screen sharing. I will recommend to every category of users.

    Read More...
  • An UberConference User
    Data analyst
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Outstanding team conference platform"

    Posted 2020-08-27

    Pros: Here are the things I liked about UberConference:
    * Amazing audio clarity.
    * Very useful for inbound team and outbound customer support service.
    * Intuitive UI, easy to join for the end-user.

    Cons: Overall it's an outstanding conference tool.

    Overall: It's an outstanding audio conferencing platform. Overall I use UberConference to host a team conference. It provides excellent audio clarity. It also helps to build phone call customer support.

    Read More...
  • An UberConference User
    Manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best business Voice Conference tool"

    Posted 2020-08-21

    Pros: UberConference has multi-platform makes it very handy to attend calls even on mobile devices. Call scheduling option. Easy to set up conference calls. Important caller ID.

    Cons: It worked great for me. Nothing to share about cons.

    Overall: Uber Conference is a very handy conferencing tool. It offers a very clear voice output. Effortless to create and schedule a conference call. I highly recommend, its the best in my overall experience.

    Read More...
  • Mohit V.
    Operation manager
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Dialpad Ai Meetings, powerful meeting tool"

    Edited 2020-07-23

    Pros: Dialpad Ai Meetings is available on cross-platform gives easy to attend the meeting.
    Live chat for participants.
    Clear and no video buffering problem.
    Screen recording and screen sharing.

    Cons: I never encountered any problem with this platform.

    Overall: Video concerning platform gives easy to collaborate for projects. For this Dialpad Ai Meetings provides a clean and powerful video conferencing solution for board meetings.

    Read More...
  • An UberConference User
    Consultant
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "More effective with organising online meeting "

    Posted 2020-07-08

    Pros: Yes it helps so much to organise online meetings in an effective way.
    Easy to helps other users to learn with screen sharing.
    It's so best with file sharing.

    Cons: Good and more reliable with files sharing and good user interface.

    Overall: Reliable and more robust with files sharing.
    Video conferencing makes it's easy to schedule all my online meeting.
    The chats makes sharing is files more considerate.

    Read More...
  • Chet N.
    Ceo
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Ok way to video chat"

    Posted 2020-04-17

    Pros: Simple way to connect and have conference calls. It's free to use which is also a nice bonus for the platform.

    Cons: It's a bit underdeveloped in my opinion. Feels like it needs some updates

    Overall: Overall it's decent if you want a free way to have conference calls with clients or customers virtually

    Read More...
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