+
+
Visit Website

About

Dialpad Connect is an AI-powered unified communications platform that combines voice, video, and messaging to enhance team collaboration and customer interactions. It features real-time call transcription, automated call summaries, and AI-generated action items to help users stay focused during conversations. The platform integrates seamlessly with popular business apps like Salesforce, Zendesk, Microsoft Teams, and Google Workspace to streamline workflows. Designed for businesses of all sizes, Dialpad Connect delivers enterprise-grade reliability with 100% uptime SLA and robust disaster recovery. Security and privacy are core priorities, meeting standards like GDPR, HIPAA, and SOC 2 compliance. Dialpad Connect helps companies elevate customer experiences while boosting team productivity.

About

Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. The first Utah company to join Y Combinator, Weave has set the bar for Utah startup achievement & work culture. In the past year, Weave has been included in the Forbes Cloud 100, Inc. 5000 fastest-growing companies in America, and Glassdoor Best Places to Work.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses of all sizes seeking an AI-enhanced, all-in-one communication platform to unify voice, video, and messaging for improved team collaboration and customer engagement

Audience

Small businesses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15 user/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.7 / 5
features 4.4 / 5
design 4.6 / 5
support 4.4 / 5

Reviews/Ratings

Overall 4.3 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.0 / 5
support 4.3 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Dialpad
Founded: 2011
United States
www.dialpad.com/business-communications/

Company Information

Weave
Founded: 2011
United States
www.getweave.com

Alternatives

Alternatives

Web Tracks

Web Tracks

Gritware

Categories

Dialpad’s AI Sales Assistant helps sales teams close deals faster by providing real-time insights during calls. It automatically transcribes conversations, highlights key moments, captures action items, and offers AI-driven recommendations for follow-ups. By giving reps instant access to the information they need, the AI Sales Assistant helps teams stay organized, improve performance, and focus on building relationships instead of note-taking.

Dialpad’s business phone system replaces traditional desk phones with a cloud-based platform that works on any device. Teams can make crystal-clear calls, send SMS/MMS messages, and access advanced features like call routing, voicemail transcription, and AI insights, all from one unified system.

Dialpad is a leading CCaaS platform, delivering a cloud-based contact center solution that unifies voice, messaging, and digital channels. With AI-powered insights, intelligent routing, and real-time analytics, Dialpad helps support and sales teams provide faster, more personalized customer experiences while improving operational efficiency.

Dialpad gives businesses a modern VoIP solution by replacing clunky landlines with an all-in-one, internet-based communications platform. With Dialpad, teams can make crystal-clear voice calls, send SMS/MMS text messages, and stay connected from any device—desktop or mobile. And because Dialpad is a truly unified communications platform, businesses also get built-in video meetings, team messaging, and AI-powered productivity tools. The result is a more flexible, cost-effective alternative to traditional phone systems that meets customers wherever they choose to connect.

Dialpad’s call center solution combines crystal-clear VoIP calling, built-in AI coaching, omni-channel routing, and robust analytics into one intuitive platform. It’s designed to help support and sales teams boost efficiency, improve response times, and scale without the complexity of legacy call center tools.

With Dialpad’s call tracking, teams can easily and automatically log call data, attribute leads to marketing campaigns, review transcripts, and analyze performance trends. Real-time dashboards and AI recommendations help marketing and sales teams refine messaging and improve conversion rates.

Dialpad’s Cloud PBX combines VoIP calling, intelligent call routing, voicemail transcription, and AI insights into a fully cloud-based phone system that lets teams make and receive calls from any device, anywhere. With advanced features like call routing, voicemail transcription, and AI-powered insights, it replaces traditional PBX systems with a flexible, scalable solution. It’s easy to set up, simple to manage, and scales with your business needs.

With Dialpad, you can handle all your internal and external communications in one easy-to-use platform. Make phone calls, have video meetings, send SMS/MMS text messages, and more from the desktop or mobile app.

Dialpad is one of the top CCaaS platforms for teams that want smarter customer engagement. Handle calls, texts, and chats from one cloud-based system, while AI insights help agents deliver better experiences and managers track performance in real time.

Dialpad’s team chat offers secure messaging, group threads, file sharing, and AI-driven search across all conversations. Integrated with calls, meetings, and contact center tools, it streamlines collaboration and reduces context switching. Allowing teams to chat, share files, and keep everyone on the same page, without leaving calls or meetings.

Dialpad’s team communication offers secure messaging, group threads, file sharing, and powerful AI search that finds anything said or shared across conversations. It keeps teams connected and cuts down context-switching by integrating chat directly with calls, meetings, and contact center tools.

Dialpad brings all your communication tools together in one place, bringing calls, messaging, video meetings, and team collaboration into a single cloud-based solution. With AI-powered insights and seamless integrations, teams can stay connected, productive, and informed, no matter where they work, without missing a beat.

Dialpad makes video meetings effortless by delivering high-quality, reliable meetings with built-in collaboration tools. Share your screen, chat live, and get automatic AI summaries so everyone leaves the meeting on the same page.

Dialpad’s web conferencing brings HD video, real-time chat, screen sharing, and AI-generated meeting notes together in one intuitive interface. It’s designed to help teams stay aligned, capture key takeaways automatically, and keep projects moving, no downloads required.

Categories

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Tracking Features

Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking

Team Chat Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication Features

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX Features

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Video Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Web Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Business Phone Systems Features

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Tracking Features

Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking

Team Communication Features

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Unified Communications Features

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Appointment Reminder Features

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Appointment Scheduling Features

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Contact Management Features

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Advocacy Features

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Email Marketing Features

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Healthcare CRM Features

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Internal Communications Features

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Lead Management Features

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Local Marketing Features

Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management

Loyalty Management Features

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Payment Processing Features

ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

SMS Marketing Features

2-Way Messaging
Artificial Intelligence
Contact Management
Mass Texting
Message Personalization
MMS
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

ADP Workforce Now
AVImark
Chorus by ZoomInfo
Cloud9
Copper
DentiMax
Dentrix
Easy Dental
Freshdesk
Gmail
Headset
HiBob
LawGro
MacPractice DC
Mindbody
Nextech
OneLogin
Outreach
Recruitly
Theta Lake

Integrations

ADP Workforce Now
AVImark
Chorus by ZoomInfo
Cloud9
Copper
DentiMax
Dentrix
Easy Dental
Freshdesk
Gmail
Headset
HiBob
LawGro
MacPractice DC
Mindbody
Nextech
OneLogin
Outreach
Recruitly
Theta Lake
Claim Weave and update features and information
Claim Weave and update features and information