Audience

Call centers and contact centers that want to increase efficiency

About CommunityWFM

CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process.

Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling.

Cloud workforce management software built for WFM professionals to make them more efficient at their job.

Save time and money with a unique blend of intraday management and automated planning solutions.

Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling.
The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts.

Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts.

Other Popular Alternatives & Related Software
Talkdesk
Talkdesk
(2 Ratings)
Talkdesk is automating the full complexity of modern customer journeys with Customer Experience Automation (CXA). Fragmented, manual workflows are replaced with multi-agent orchestration that drives speed, precision, and efficiency. Powered by the Talkdesk Data Cloud, AI agents act with real-time context to resolve issues and improve over time. Talkdesk helps organizations lower costs, improve outcomes, and modernize service without a full rip-and-replace. report content
Learn more
Intradiem
Intradiem
(2 Ratings)
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.
Learn more
Balto
Balto
Sales software that helps you close more on every call. Sell more, optimize your sales team, and grow your business with Balto. The first live call guidance software. Balto is the first real-time call guidance software. Powered by AI, Balto analyzes speech on both sides of the call and immediately delivers critical information to reps using Balto. Balto, tracks 100% of your calls. Tracking conversations means there’s always clear data on which reps say what they are supposed to, what questions or value propositions convert best, and how you can optimize. Included with Balto is an easy to use data studio that allows for deeper insights into call strategy. Reps making calls get automatic real-time call guidance, so they always know the best thing to say and can close more deals. Scale insights at the push of a button. Deliver excellent conversations every time. Prevent mistakes before they happen.
Learn more
Twilio Flex
Twilio Flex
(1 Rating)
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.
Learn more

Integrations

See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

CommunityWFM
Founded: 2005
United States
www.communitywfm.com

Videos and Screen Captures

Play Video CommunityWFM Screenshot 1
Other Useful Business Software
Powerful App Monitoring Without Surprise Bills Icon
Powerful App Monitoring Without Surprise Bills

AppSignal starts at $23/month with all features included. No overages, no hidden fees. 30-day free trial.

Tired of monitoring tools that punish you for scaling? AppSignal offers transparent, predictable pricing with every feature unlocked on every plan. Track errors, monitor performance, detect anomalies, and manage logs across Ruby, Python, Node.js, and more. Trusted by developers since 2012 with free dev-to-dev support. No credit card required to start your 30-day trial.
Try AppSignal Free

Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

CommunityWFM Frequently Asked Questions

Q: What kinds of users and organization types does CommunityWFM work with?
Q: What languages does CommunityWFM support in their product?
Q: What kind of support options does CommunityWFM offer?
Q: What other applications or services does CommunityWFM integrate with?
Q: What type of training does CommunityWFM provide?

CommunityWFM Product Features

Workforce Management

Labor Projection
Variable Workforce
Budgeting & Forecasting
Skills Tracking
Employee Lifecycle Management
Time & Attendance
Scheduling
Performance Appraisal
Recruiting Management
Contractor Management

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting