Audience
Telecom operators searching for a solution to manage all their communication services
About Comarch SQM
Comarch Service Quality Management (SQM) transforms traditional network-centric telecom monitoring into customer-centric telecom service quality management. Telecom service quality management demands insight into customers' perceptions of service quality. With this in place, you can prioritize network performance management based on forecasts of the influence of events on customer experience, and thus deliver high-level customer service assurance. Comarch SQM enables you to become proactive in managing telecom service quality by preventing customers from experiencing service problems, thanks to trend analysis and predictive maintenance capabilities. The digital era has raised customer expectations about the range and quality of services delivered by any company. Traditional network and customer service assurance management is no longer enough to keep your customers satisfied. Today, you need to manage service quality proactively.
Other Popular Alternatives & Related Software
Everest 7
Everest by Lynk Software, Inc. is a leading cloud-based complaint management and quality assurance software solution that supports mid-size and large organizations across a variety of industries. Highly customizable and easy to use, Everest helps organizations improve their service quality and increase customer loyalty by ensuring that every concern or issue is managed and handled in an efficient and timely manner. Everest users receive queries and customer complaints through various channels that include phone, email, mobile app, remote call centers, and the company’s website.
Learn more
Comarch Smart BSS
Comarch Smart BSS is a comprehensive, all-in-one business support system. Our strong telecom pillars deliver customer-oriented service excellence inspired by recommendations of TM Forum and business partners’ guidelines. We streamline telco and non-telco businesses, by delivering flexibility in service definition and process execution. Smart BSS is supported by experienced technical and business-oriented specialists, ready to tailor our broad range of capabilities to your needs and challenges. We provide a single, integrated platform for various roles in your organization, covering sales agents, customer center employees, accountants, product managers, and technical service managers, and allowing you to define access permissions for individual users. Deliver customer satisfaction through smooth and seamless services. Ensure the highest quality of service through the simple, aesthetic self-care platform and smooth ticket management system.
Learn more
Comarch Service Fulfillment & Orchestration
Comarch Service Fulfillment & Orchestration is designed to reduce time to market and automate the telecom service fulfillment process for customer service delivery on top of a hybrid network. The Comarch product employs the model-driven (catalog-driven) concept, which enables the order orchestration of hybrid networks in telecoms, where virtual network functions and network services are modeled consistently, with physical network functions and legacy network services employing the TMF SID model. SFO (using ETSI NFV ISG terminology) can implement end to end service and MANO orchestration, and manage the VNF instantiation process. Comarch Service Fulfillment & Orchestration can implement this process either as one solution or in a federation model orchestrating third-party domain orchestrators. This means that SFO can play the role just of the orchestrator and/or manage end-to-end order orchestration in telecom within the domains.
Learn more
Comarch Convergent Billing System
As telcos adjust to the business environment of the digital era and launch innovative services based on the Internet of Things, often in collaboration with partners, telecom billing systems gain a new and powerful role in facilitating new services that are based on real customer needs and are monetized efficiently. This requires close attention to be paid to telecom revenue management. Comarch Convergent Billing System is a key product of Comarch BSS, pre-integrated with other modules such as the Comarch Product Catalog and Comarch BSS Mediation. Comarch CBS features a real-time online charging system (OCS) for any service type, and facilitates the development of new business models in cooperation with partners – a key element in expanding business in the digital world. Comarch Convergent Billing System is a high capacity, flexible and scalable service-agnostic telecom billing data management system, which can be used by service providers to monetize services.
Learn more
Integrations
No integrations listed.
Company Information
Comarch
Founded: 1993
Poland
www.comarch.com/telecommunications/service-assurance/service-quality-management/
Videos and Screen Captures
Other Useful Business Software
Our Free Plans just got better! | Auth0
You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your security. Auth0 now, thank yourself later.
Product Details
Platforms Supported
Cloud
Support
24/7 Live Support
Comarch SQM Product Features
Quality Management
Audit Management
Complaint Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Compliance Management
Risk Management
Supplier Quality Control
Training Management
