Audience
BMC Helix ITSM is built for enterprises that need AI-enhanced service management to improve support efficiency, accelerate incident resolution, and unify IT service and operations workflows
About BMC Helix ITSM
BMC Helix ITSM is an integrated, AI-driven service management platform designed to improve support outcomes, speed resolution, and modernize IT operations. It uses agentic AI to automate tasks, surface insights, and guide service teams with intelligent recommendations. Unified knowledge management and conversational assistants enable faster, more accurate responses for both agents and end users. AI-powered incident clustering and risk analysis help organizations detect issues earlier and reduce change-related failures. With integrated discovery, AIOps insights, and seamless collaboration across service and operations teams, Helix ITSM ensures proactive, data-driven decision-making. The result is a more resilient service environment with dramatically improved efficiency, productivity, and user satisfaction.
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Integrations
Company Information
BMC Software
Founded: 1980
United States
www.helixops.ai/products/bmc-helix-itsm.html
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Phone Support
Online
BMC Helix ITSM Frequently Asked Questions
BMC Helix ITSM Product Features
Change Management
Change Planning
Compliance Management
Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management
ITSM
Change Management
Incident Management
Problem Management
Asset Tracking
Availability Management
Configuration Management
Contract/License Management
Dashboard
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Self Service Portal
Procurement Management
Remote Control
SLA Management
