Audience
Businesses and enterprises seeking to enhance customer service efficiency through AI-powered, multilingual, and omnichannel self-service solutions
About Avaya AI Virtual Agent
Avaya AI Virtual Agent is an advanced conversational AI solution that enhances customer interactions with natural, human-like responses. It leverages cutting-edge natural language processing to handle inquiries, provide self-service support, and seamlessly transfer conversations to human agents while preserving context. The AI assists live agents by analyzing discussions in real-time, offering relevant suggestions and insights to improve efficiency. With omnichannel support, 24/7 availability, multilingual capabilities, sentiment analysis, and strong security features, it helps businesses streamline customer service operations while enhancing the overall user experience.
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Eliminate wait times with natural AI Voice, deliver personalized service via AI Messaging, and automate 70% of email responses. Ada combines automation and intelligence with enterprise-grade control, transparency, and security (HIPAA, SOC2, GDPR). Own your AI strategy end-to-end - train agents with Playbooks, measure ROI through CSAT and KPIs, and integrate seamlessly via APIs. Discover how Ada reduces costs and improves response times without compromising quality.
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Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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Company Information
Avaya
Founded: 2000
United States
www.avaya.com/en/services/ai-virtual-agent/
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