Alternatives to Aspect Performance
Compare Aspect Performance alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Aspect Performance in 2026. Compare features, ratings, user reviews, pricing, and more from Aspect Performance competitors and alternatives in order to make an informed decision for your business.
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Assembled
Assembled
Assembled is the only platform that unifies AI agents and intelligent workforce management to power fast and flexible support operations. Built for scale, we help teams automate over 50% of customer interactions, forecast with 90%+ accuracy, and optimize staffing across in-house and BPO teams. Orchestrate every chat, email, or call, balancing workloads between human and AI agents in real time — without sacrificing quality or control. Trusted by Stripe, Canva, and Robinhood, Assembled transforms support from a cost center into a strategic advantage. Our Workforce and Vendor Management tools connect forecasting, scheduling, and performance for smarter staffing decisions. AI Agents automate conversations across channels with your workflows and brand voice. AI Copilot empowers agents with real-time guidance, suggested replies, and one-click actions for faster, higher-quality resolutions. -
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Inspire Software
Inspire Software
Inspire Software is a unified strategy execution and performance platform that helps organizations close the gap between vision and results. By bringing together OKRs, strategic planning, performance management, and employee engagement in one system, Inspire gives leaders real-time visibility and helps every employee understand how their work drives success. With Inspire, executives gain clarity on progress against strategic initiatives, managers can align teams quickly, and employees stay motivated through built-in coaching, recognition, and feedback tools. The platform streamlines alignment, accountability, and execution so strategy moves from planning to measurable impact—faster and more predictably. Key capabilities / benefits include: • Unified OKR and goal management with AI-assisted creation and alignment • Real-time dashboards to track performance and surface risks early • Engagement, feedback, and recognition embedded into daily workflows • Performance / developmentStarting Price: $12 per user per month -
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Twilio Flex
Twilio
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.Starting Price: $1.00/user -
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TASKE Contact
TASKE Technology
Build your contact center on a solid foundation with TASKE Contact software, flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact software to help manage their agents, set and meet service levels, and provide vital management information on all call activity. TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. It includes a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. Our solutions provide the insight necessary to improve contact center service levels and enhance customer retention strategies. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs. -
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Arkis
Arkis
Arkis is a cloud-based Agent Performance Enhancer suite that enables the contact center to focus on behaviors that lead to better results. Features include Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management. Reduce time to competency and increase retention, measure agents KPI performance goals across multiple systems, deliver needed compliance training and provide agents fast access to knowledge articles while on a call. Manage the one-on-one coaching session process with ease. Arkis Coaching Management is designed to initiate, schedule and manage this essential practice. Use our best-practise templates, or create your own, to deliver a consistent, high quality coaching experience.Starting Price: $5 per user per month -
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Level AI
Level AI
Level AI is the leading customer experience intelligence platform that helps enterprises analyze conversations, improve agent performance, and automate customer support across voice and chat. Built for modern CX & contact centers, Level AI combines conversation analytics, automated quality assurance, real-time agent coaching, and AI virtual agents in a unified platform trained on real customer interactions. By analyzing 100% of conversations, Level AI uncovers root causes of customer issues, identifies operational bottlenecks, and surfaces insights that help CX leaders improve service quality and resolution rates. Organizations use Level AI to automate quality monitoring, deploy AI support agents, coach human agents in real time, and turn conversations into actionable insights. The platform integrates with leading contact center systems to help enterprises scale support operations, improve customer satisfaction, and reduce costs through AI-driven automation. -
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Cisco Webex Workforce Optimization provides integrated capabilities for team performance management to enhance our Unified Contact Center Express and Webex Contact Center product offerings. To provide efficient, effective, customer-focused service, supervisors must have the data and tools to manage team performance and deliver exceptional customer experiences. Increase first call resolution and team productivity with scalable voice and screen call recording and quality evaluation solutions. Free managers from scheduling headaches so they can focus on strategic improvements and engage with real-time feedback. Gain data-driven insights from speech and desktop action analysis to improve customer experience and drive revenue. Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence.
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Click2Coach
Envision Telephony
Our award winning Click2Coach solution helps with upfront training of agents, using real customer interaction scenarios and examples of how to handle different customer interactions. Once agents are on the floor, handling phone calls or omnichannel interactions, ongoing coaching is what develops highly engaged and effective agents and exceptional customer experiences. Coaching is an ongoing effort that drastically improves the effectiveness and productivity of agents. Coaching an agent is similar to coaching a sports athlete, where stellar performers are developed with ongoing coaching that refines skills and motivates. The smallest adjustments can deliver huge gains in performance. Agents who receive coaching and objective feedback also refine their skills, improve their effectiveness, stay engaged and deliver a better customer experience. -
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OneContact CC
Collab
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client. -
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Scorebuddy
Sentient
Empower Contact Center Managers, Quality Managers and Customer Service Agents to manage customer experience using a single platform built around flexible scorecards that grows and adapts to your organization’s evolving needs. Allowing you to make decisions about where to focus your quality management resources. Engage and upskill your agents with dashboards that provide immediate feedback. Deliver targeted training & coaching using a full-service LMS to fill knowledge gaps. Take advantage of the depth of experience of our team who continues to deliver innovative quality management solutions. We understand your challenges and develop solutions that address the dynamic landscape of customer service. Scorebuddy delivers measurable, positive change to contact centers worldwide. Scorebuddy needs the contact information you provide to contact you about our products and services.Starting Price: $159 per month -
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OpenText Contact Center Analytics
OpenText
OpenText Contact Center Analytics transforms every customer interaction into actionable insights by analyzing conversations across voice, chat, email, and other digital channels. Its AI-powered engine reveals patterns, behavioral trends, and hidden issues that impact customer experience. With multilingual support and unified cross-channel visibility, the platform helps organizations understand the full customer journey. Built on more than 40 years of contact center innovation, it supports large-scale operations with up to 75,000 agents on a single platform. Integrated quality tools enable teams to quickly improve service, guide coaching, and optimize performance. The result is a clearer understanding of customer needs, contributing to better outcomes and strengthened loyalty. -
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Skillrater
Skillrater
Skillrater is an anytime-feedback tool that helps people get rapid advice and appreciation while showcasing their strengths and ability to improve through dialogue and peer coaching. After completing an activity, an employee requests a rating. A ratings request may be sent to a supervisor, peer, client, customer or any/all of the above. It takes just a few seconds to make an online feedback request and just a few seconds to provide the requested rating. Skillrater feedback is provided in the form of simple one-to-five ratings on day-to-day activities and skills. Supervisors identify the skills needed to excel at specific activities, and those skills became the criteria for the numeric ratings. Thus, the feedback Skillrater generates is not “all over the charts,” but is carefully aligned to business strategy and goals. Along with metric-based ratings, Skillrater provides a familiar social network environment in which qualitative communication can also be exchanged. -
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Call Center Designer
Portage Communications
Determine the optimum number of agents you need for your desired service levels. By hour, half hour, or quarter hour, determine the ideal number of agents and lines to handle the peaks and valleys of your call traffic for each day of your work weeks. Display, print, or export to Excel. You enter in the call volumes and expenses of your call center, the number of calls, arrival period, average talk time, after-call work time, maximum caller wait, desired service levels. You will then view Call Center Designer's performance statistics or print them. You may also save all your entries and the calculated statistics to files that can be recalled later. All calculations and graphs may be transferred to Excel or Word with a couple of mouse clicks. Call Center Designer uses customized versions of the Erlang C and Erlang B probability algorithms for staffing and trunking calculations.Starting Price: $179.95 one-time payment -
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CallMiner Eureka
CallMiner
CallMiner Eureka leverages Artificial Intelligence (AI) and Machine Learning (ML) to analyze every customer interaction, across all channels, and automatically uncover actionable intelligence. We are continuously improving and expanding CallMiner Eureka products in an effort to provide our customers with the right, most updated tools to maximize ROI. Analytics workbench, discovery, category and scoring configuration. Agent/supervisor portal, direct performance feedback. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture for efficient speech analytics. PCI and sensitive data redaction from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. Brings speech analytics data story to life. Elevate the customer experience. Communicate via your customer’s preferred channels. Power your business with customer insights. Optimize outcomes. -
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TelStrat QM
Serenova
Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting. -
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CommunityWFM
CommunityWFM
CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process. Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling. Cloud workforce management software built for WFM professionals to make them more efficient at their job. Save time and money with a unique blend of intraday management and automated planning solutions. Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling. The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts. -
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AgentTime
Portage Communications
AgentTime™ call center scheduling software is an easy-to-use, affordable solution for call center workforce management. With our AgentTime software, you import your call volume forecasts and average call lengths by time period. AgentTime will create optimal weekly schedules for your agent groups. Our AgentTime call center scheduling software includes Portage’s powerful Call Center Designer and SimACD call center staffing software. These two modules are used to calculate optimal agent levels for each time period for your workweeks. Call Center Designer predicts your staffing requirements and other performance statistics for each time period in your workday using established Erlang-C formulas. SimACD then refines these calculations allowing you to test and try out different numbers of agents in a computer-simulated automatic call distributor (ACD) before creating the schedule. Our intuitive user interface lets you create weekly schedules. -
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DVSAnalytics
DVSAnalytics
DVSAnalytics delivers secure call recording and screen recording solutions, engineered to adapt to your organization’s specifications and scale with your growth. Improve customer service, maintain compliance, reduce risk and liability, settle disputes, verify customer orders and gain key insights. Analytics by DVS provide greater insight into your contact center. DVS Speech Analytics converts audio recordings into searchable data to deliver rich business intelligence about your business and customers. Desktop Analytics uses metadata from third-party applications, such as CRM platforms or communication platforms to categorize interactions in ways meaningful to your business. DVSAnalytics quality management provides evaluation and coaching tools to continuously improve the outcome of each customer interaction. Review interactions, trigger automated coaching based on evaluations, and motivate agents with easy contest management. -
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LeadDesk
LeadDesk
LeadDesk’s auto and predictive dialer modes enable your agents to go from 40 calls per day to 120 calls per day. Imagine what this does to your revenue and bottom line? LeadDesk comes with eight different dialer modes including auto and predictive dialers. Your outbound sales agents reach customers quickly in any situation with the right dialer mode. Switching from a manual dialer to LeadDesk typically enables your call center agents to call three times as many contacts per day. You know best. So why not boost your campaign ROI by creating, managing and reporting sales and marketing campaigns yourself with LeadDesk’s easy-to-use campaign creation and workflow tool? You don’t need to call a consultant each time you want to set up a new sales campaign. Instead, you can constantly optimize call center campaigns based on your real-time monitoring or historic reports.Starting Price: 89€ / license per month -
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Cresta
Cresta
Radically improve team performance with live prompts on the best thing to say during every customer interaction. On every team, there are experts who are more productive and efficient than their peers. Cresta's powerful AI learns what top performers do differently and uses real-time coaching and guidance to share these best practices across teams. The result? An expert at every customer touchpoint. Across channels and use-cases, Cresta's powerful AI engine is constantly learning and optimizing to help teams accelerate performance. Radically improve compliance and team performance with real-time assistance and personalized coaching that's trained by your top-performers. Cresta analyzes every conversation, tracks agent performance and uncovers coaching opportunities so managers can spend more time coaching and less time reviewing transcripts. -
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Playvox
Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. -
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Readymode
Readymode (formerly Xencall)
Readymode (formerly XenCALL) is a cloud-based all-in-one CRM and VoIP solution that empowers contact centers and telemarketers to carry out campaigns, increase leads, and close more sales. Top features include agent and dial-list prioritization, agent callback calendar, blended inbound and outbound calling channels, conference calling, call recording and more. A browser-based solution, Readymode is easy to learn and comes with a one-on-one personalized training and in house support. Streamline and automate your administrative tasks with an intuitive predictive dialer. Proactively look at call center analytic reports and know how well agents perform. Have everything you need with our built-in CRM and third-party integration capabilities. Dynamically build new lists from all of your leads, to assign to your sales teams. Direct server-to-server connectivity with TrustedTPV and VoiceLog Verification systems. Easy-to-integrate third party lead posts.Starting Price: $150 -
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TCN
TCN
TCN Operator is a collection of all the best call center tools seamlessly integrated together. With TCN’s no contract promise, the cloud-based platform is customizable to meet all of your call center needs. TCN’s call center software supports billions of consumer and agent interactions each year. Control all call center communication channels in one place. Provide your agents with a unified experience and the ability to talk with consumers over whichever medium they prefer. Offer numerous channels of communication, and let the customer choose their preference. Equipped with the right tools, your call center can confidently tackle all compliance regulations. Keeping your call center and your customers’ sensitive information safe is of the utmost importance. Following compliance regulations such as TCPA, HIPAA, and FDCPA is made possible by automating and streamlining proper call center practices. Data without the proper protection may lead you to difficult hurdles down the road. -
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CollaborationRoom.ai
CollaborationRoom.ai
CollaborationRoom.ai is a patented virtual contact center floor platform designed to help leadership engage, manage, and train remote and blended agents as if they were sitting beside each other on the floor. It offers continuous video, audio, and screen sharing for engaged agents and supervisors, with productivity, security, and coaching features. Supervisors gain real-time visibility into every agent's work, receive smart alerts for potential issues like agent distress or security concerns, and can initiate chat or private calls within the platform for rapid issue resolution. Agents benefit from rapid access to help and coaching, meaningful team connections, and streamlined training sessions. AI-enabled secure workspaces detect security threats such as mobile phone usage, shoulder surfing, and unauthorized subcontracting, ensuring compliance without recording team members. -
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Taito.ai
Taito.ai
Taito.ai is an AI-powered performance management platform built to help teams perform better without heavy review cycles. It transforms traditional performance reviews into continuous performance enablement through automated expectations, feedback, and coaching. Taito.ai operates directly inside Slack and Google Calendar, keeping performance conversations where work already happens. The platform uses AI to personalize feedback, coaching insights, and goal alignment with minimal manual effort. Managers can set clear goals, run smarter 1:1s, and encourage ongoing feedback through Slack-native workflows. Leadership teams gain bias-resistant summaries and performance insights to support fair talent decisions. Taito.ai helps organizations build a high-performance culture without adding administrative overhead. -
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Aspect Workforce
Aspect, an Alvaria Brand
Elevate your employee engagement and maximize contact center productivity without increasing cost. Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) gives you the tools your organization needs to maximize efficiency, monitor, improve and reward agent performance and reduce turnover. Starting with our market-leading workforce optimization capabilities, the WEM Suite adds employee-centric agent experience capabilities such as game mechanics. The result of this combination is the most powerful, most comprehensive workforce engagement solution in the market. Employ Aspect Workforce to get the most from your contact center technology, whether your team is working on-site, remotely on-the-go or in a work-from-home setting. Choose the tools you need from our WEM portfolio and start achieving high-quality customer interactions, better customer experiences and more engaged agents — all at a lower operating cost. -
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NiCE Employee Engagement Manager (EEM) is a workforce management automation solution designed to empower contact center agents with greater schedule control. It provides mobile self-service tools that allow employees to manage shifts, time off, and extra hours from anywhere. EEM automates intraday adjustments to keep staffing aligned with real-time demand. AI-driven rules help organizations automate scheduling actions while maintaining visibility into performance impacts. By giving agents more flexibility, EEM helps reduce attrition and improve engagement. Real-time productivity alerts support consistent performance throughout each shift. The solution drives workforce harmony by balancing coverage, efficiency, and employee satisfaction.
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ice Contact Center
Computer Talk Technology
ice Contact Center is an all-in-one customer communications solution, designed to serve all of your contact center needs. Stay ahead of the curve by providing more than just a simple call center. Evolve into an omnichannel contact center solution with enterprise-class features. An all-in-one solution lets you invest in your platform and infrastructure once. No need to add technologies or support diverse systems. Know which processes need to be updated and when with over 100 pre-built reports and a highly configurable monitoring tool. Add social media and mobile channels to your contact center so customers can reach your where it is most convenient for them. ice Contact Center was developed with users and customers in mind. This means that we provide an all-in-one solution to meet all of your needs, enabling you to serve your customers effectively. -
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nGAGEMENT
nGUVU
Recognized as a trusted provider of cutting-edge gamification and employee engagement software solutions, nGUVU leverages behavioral analytics and machine learning to create sustained agent engagement for contact centers. With its mission to revolutionize the contact center industry, nGUVU's engagement solution helps build a better everyday work experience for agents. Powerful and scalable, nGAGEMENT by nGUVU is a cloud-based employee engagement and gamification platform that helps motivate call center employees and improve their performance. Key features include leaderboards, contest management, reward management, activity tracking, badge management, reporting, predictive analytics, results tracking, and so much more. -
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Ansapoint
Westbay Engineers
Ansapoint is a Windows software tool to can help you work out how many agents you need at your call center in order to answer your incoming calls according to service targets that you specify. It will also estimate the number of trunks that should be connected to your call center to handle the peak incoming traffic. Its unique graphical interface, charting tools and printed reports allow you to design call center workforce requirements quickly and easily. Ansapoint works on all versions of Windows, both 32 and 64 bit. -
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MOJO-CX
MOJO-CX
Make sure you are never one of them by ensuring your compliance is watertight with customizable voice analysis triggers. Over 53% of UK consumers show at least one characteristic of vulnerability, so we’ve made it easier to spot them and notify the best person in your organization. A massive 91% of customers reported poorer CX from contact centers in the second half of 2021. Focus on the things that drive uplift faster and understand what agents need to say to drive more positive outcomes for customers. Set custom rules that allow you to immediately alert the appropriate person for every critical moment, based on any data points within the platform. Even the ones that you provide. Easily keep track of how well every conversation has gone based on the metrics that matter to you, giving you a clear view of agent performance across each interaction.Starting Price: $7,171.51 per month -
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Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. -
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Cogito
Cogito Corp
The nature of conversations at the contact center is radically changing. With the introduction of digital technology, the conversations that come through the voice channels are of higher complexity and gravity that require a human touch. Customer loyalty in these moments is won or lost based on the human connections that are formed during these emotionally charged conversations. However, organizations struggle with consistently training their phone professionals – whether in-house, remote, or in a BPO — on the important soft skills that are now vital for success with customers. They also lack key behavioral insights to drive improvement and understand the impact for each and every customer interaction. Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals. -
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SalesLens
SalesLens
Use the next generation of AI to analyze call context to help the team sell more. With our AI-powered sales call analytics and coaching solution, we go beyond just monitoring KPIs. We analyze the full context of each conversation, providing real-time insights that can revolutionize your sales team management. No more manual supervision or missed opportunities. Use the call evaluation templates or add your own questions to get a personalized quality report. For example, see if the salesperson asked open-ended questions about the customer's needs and suggested the next step at the end of the call. Simply upload a call for analysis to our platform. You'll get the result in just a few minutes! Get a detailed report of the call with answers to your questions about the quality of the manager's conversation. Evaluate real-time call quality scores, as well as the best and worst calls for training and coaching purposes for your sales team.Starting Price: $100 -
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Reflektive
Reflektive
Keep your people and your business continuously improving. Empowering teams to perform is essential, especially in times of change. Reflektive users achieve business results through goal alignment, engagement, and continuous improvement. Reflektive instills accountability and fosters constructive, ongoing conversations with a holistic performance management system that works in email, chat, and mobile. Improve employee engagement with public recognition and measure it with surveys, benchmarks, natural-language processing, and action plans to better understand sentiment and act on your learnings. See performance insights and trends like never before with HRIS integrations and pre-built dashboards, or easily customize your analytics for your exact requirements. Engage your people through recognition and measure the results. Optimize performance with better data.Starting Price: $7500 per month -
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GoTo Connect Contact Center is an all-in-one cloud contact center solution designed to elevate customer experience through AI-powered tools. It integrates voice, email, webchat, SMS, WhatsApp, social media, and video channels into a single platform for seamless communication. The solution features intelligent call routing, callback queues, and real-time analytics to minimize wait times and improve agent performance. Supervisors and admins can use coaching tools, call recording, and listen/whisper modes to enhance service quality. The platform offers easy setup with a drag-and-drop dial plan editor and a unified dashboard for managing permissions and call flows. With enterprise-grade security and 99.999% uptime, it ensures reliable and safe customer interactions.
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Bramble
Bramble
Bramble combines analytics with actions to provide leaders with an intuitive pathway to achieve organizational goals and empower employees. Bramble’s recursive reporting provides actionable insights to all layers of your organization. With our built-in target setting and forecasting capabilities, you can easily align your tactical and strategic goals while monitoring progress and execution. Gain confidence that everyone in your organization is pulling in the same direction. Save time and money by expediting root-cause analysis, and focus your team on solutions. Bramble transforms your data to provide rapid identification and sizing of people, process, and system improvement opportunities.Starting Price: $29 per month -
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SalesScreen
SalesScreen
SalesScreen is the leading all sales gamification solution. Our platform helps managers engage their sales teams and reps with real-time performance data, dozens of fun competitions, personal milestone celebrations, a reward shop offering real prizes, and streamlined sales coaching that get your team to goal. Key features 🔑 Real-time sales competitions for individuals and teams, and a range of goals and competition formats. 🔑 Fully customizable dashboard and easy-to-read data visualization. 🔑 Interactive feed to share achievements and celebrations, and boost camaraderie. 🔑 Fully customizable reward shop with real prizes and gift cards. 🔑 Coaching module that makes data visibility (call recordings, client testimonials, etc) more intuitive for sales managers to accelerate individual and team success. 🔑 Platform fully supported across web, mobile app, and TV (SalesScreen TV). -
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Kova
Kova
Kova specializes in making every customer interaction an effective one. Using our software solutions, we can help your contact center reduce average handle times, provide vital speech analytics & customer sentiment reports, and collect valuable customer data to help further enhance future interactions. Manage your call center employees with insightful scheduling, real-world training, and productivity tools. We know how expensive it is to get new customers, so keeping your current ones happy is a key to success. Kova recording solutions for contact centers provide a high-performance platform for the multimedia recording, evaluation, and archiving of calls. One simple interface gives your team access to audio and screen recordings, quality assurance scoring, speech analytics, and more so you have the information needed to ensure your customers stay your customers. Uses context-sensitive, dynamic customer surveys to capture information across different channels of contact. -
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Circleplus
Circleplus.ai
Circleplus is a Modern performance management ensures every employee in the organization is seen, heard, & valued. Track performance, create a performance system, provide constant feedback to your team, improvise your employees. At Circleplus, we make it simple for you to understand your employees and align them with your company's goals -
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Trakstar Perform
Mitratech Trakstar
Trakstar Perform is the chosen employee performance management software of some of today’s top employers. Align goals, lay pathways, and show your employees what “good” looks like. Performance reviews serve multiple purposes. They give managers a check-in time to keep employees engaged, help employees understand how their performance is in real-time, provide opportunities for goal setting and continuous feedback, and give an overall assessment of an employee’s performance to report back to leaders. With Perform, you aren’t alone in your efforts. Create performance reviews that align with organizational goals and objectives. Ensure everyone knows what's expected. Get the pulse of your workforce with engagement surveys — break down results by departments, questions, or time. Trakstar's performance management system makes assessments, SMART goal setting, & talent management easier and more effective. -
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Symbee
Symbee
Having a solution that’s easy to migrate to with the assistance, if needed, of experienced consultants who have an understanding of where you’re coming from and where you want to go. Happy with a product that is easy to administer and support, does not require endless upgrade projects and CAPEX funding, and is updated with new features continuously as technology in the contact center space evolves. Symbee is the most technologically advanced Amazon Connect partner in the world, delivering all the power of Amazon CX innovation without the necessity to build everything. Symbee delivers AWS cloud-based omnichannel contact center and unified communications with voice, chat, SMS, video, and social channels in a single platform, powered by AWS AI and M/L services. We have low-code/no-code integrations with major CRM, WFM, and other contact center platforms that can be up in hours, not days or weeks. -
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OpsTel Speed
OpsTel Services
Our software allows contact center operations staff to make changes to Call Taker skills configurations without having to rely on other contact center support organizations that would normally perform these changes for them. Provides capabilities to manage, monitor & track Call Taker availability in real time. Provides contact center operations the ability to address unexpected Call Volume Fluctuations & Arrival Patterns. Facilitates the ability to future schedule recurring projects & initiatives. Enables the ability to temporarily manage Call Taker "On-Phone" availability schedules. Allows operations to temporarily adjust Call Taker skills configurations without IT assistance. Automatic roll-back of all temporary changes made to Call Taker skills configurations. -
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Genesys Cloud EX
Genesys
Genesys Cloud EX is an innovative employee experience platform designed to empower and engage teams within contact centers and customer-focused organizations. By integrating powerful workforce engagement management (WEM) tools, it streamlines tasks such as scheduling, performance tracking, and skill development. Leveraging AI-driven insights, Genesys Cloud EX helps managers identify areas for improvement while supporting employees with personalized coaching and development opportunities. The platform promotes collaboration, transparency, and a supportive workplace culture through intuitive dashboards and seamless communication tools. With its cloud-based architecture, Genesys Cloud EX enables organizations to enhance productivity, improve employee satisfaction, and deliver exceptional customer experiences. -
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Activate an intelligent, cloud-based contact center to power next-level customer experiences while minimizing costs. With dedicated solutions to match your business needs, Cloud Contact Center can help you seamlessly move from legacy, capital-intensive contact center services to a more flexible cloud-based or hybrid solution that drives customer retention and increases revenue. Avoid large capital outlays and buy only the services you need. Scale your services quickly during call traffic peaks and valleys. Simplify management through a single vendor with 30+ years of contact center success. Streamline omnichannel customer interactions, improve outbound sales campaigns and support dispersed agents with a single, cloud-based solution. Carrier-grade network and a fully redundant platform. Touch-tone or multilingual speech-recognition caller interfaces. Integration with standard databases, customer relationship management (CRM) systems, and 42 types of private branch exchange systems.
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NiCE CXone Mpower Workforce Management is an AI-powered solution designed to optimize staffing and scheduling for contact centers. It delivers accurate forecasting, smarter scheduling, and real-time adaptation across voice and digital channels. Built on a unified CX platform, the solution transforms workforce data into actionable decisions. AI-driven automation reduces manual workload while improving operational efficiency. The platform supports omnichannel environments by ensuring the right skills are staffed at the right time. Real-time intraday tools allow teams to reforecast and reoptimize staffing as conditions change. NiCE helps contact centers balance performance, flexibility, and agent satisfaction at scale.
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Worxmate
Worxmate
Worxmate is an advanced goal management platform powered by DEEP-AI technology, designed to redefine how organizations set, track, and achieve their objectives. With features like precision goal-setting, real-time progress monitoring, and insightful reporting, Worxmate ensures strategic clarity and alignment across teams. The platform fosters collaboration by integrating seamlessly with tools like Slack and Microsoft Teams, promoting transparency and accountability at every level. Key Features: Precision Goal-Setting: Define and manage OKRs with clarity and focus. Real-Time Progress Monitoring: Stay updated with live goal tracking. Enhanced Collaboration: Seamless integration with tools for improved team communication. Insightful Reporting: AI-driven analytics for performance trends and informed decisions. Worxmate empowers teams by aligning individual efforts with organizational goals, supporting businesses of all sizes to achieve clarity, focus, and growth.Starting Price: $7/month -
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To engage the customer in today’s digital world means creating a single, unified experience across every channel they choose to use to connect with you. From calls and email to chat and social messaging, delivering seamless service has never been more complex. IFS Customer Engagement software solutions enable businesses to deliver a faster, smarter service whatever the contact channel. By combining an omni-channel contact center with CRM in a single, configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service however complex the request. Bringing together disparate sources of customer data from multiple systems, alongside all contact channels, your agents can deliver customer engagement seamlessly, while simultaneously banking productivity gains. To win in the service market requires excellence in customer care. But what does it take to modernize the contact center and deliver smart self-service?
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Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application. Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement. Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise.
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Vantage Point
Pipkins
Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs.
