Best HR Case Management Software in the USA

An HCM system that adapts to what comes next. Your workforce, how and where people work, even the skills you need continue to shift. So how do you adapt to what the future brings? Meet Workday Human Capital Management (HCM). Our machine learning helps you understand your people’s skills today and build talent around the skills you'll need tomorrow. Workday Human Capital Management empowers you to curate recommendations, suggest learning, and keep communication open. And do it at scale. Our augmented analytics surfaces insights from vast data sets, explaining what’s happening and why in stories you can understand. We deliver intelligent automation across the entire attract-to-pay process, eliminating manual tasks and empowering your people to be their most productive selves. From compensation and payroll to time tracking, benefits, and more, Workday HCM helps you take care of your workforce.

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services. Founded in 1996 as a CRM (Customer Relationship Management) company based in Austin, Texas, Dovetail Software started life focusing on the Customer Service and Support market offering and implementing products to large scale enterprise organizations. In 2008 we shifted focus and created products for global workforces, specifically HR Service Delivery, with our current product lineup - Employee Portal, HR Case Management , HR Knowledge Management and Reporting & Analytics.

AutoCount possess more than 25 years software development experience. Its main business is to develop and provide high quality accounting software as well as other business applications to small and medium sized enterprises. As at today, AutoCount Accounting, AutoCount Point of Sale and AutoCount Payroll have been the preferred choices of most SMEs in Malaysia and its surrounding countries. More than 200,000 companies and 600,000 users of various industries/sectors are supported by 300 authorized dealers in the regions respectively. With AutoCount, you can create as many templates as you need for frequently used documents, and schedule all recurring transactions for future periods. Improve productivity and efficiency in daily routines with a few simple actions. For many businesses, recurring transactions and accounting entries can be a huge volume of repetitive and tedious workload. Now you may schedule all future transactions and generate the entries automatically.

Managing customer feedback and complaints efficiently is vital for organizations to help protect reputation and maintain and improve service quality. Civica Complaints Management, powered by iCasework, the award-winning SaaS cloud platform, helps teams track and manage responses from the entire enterprise network. The Civica Complaints Management platform has preconfigured workflows and templates and can be customized to fit your organization's complaint management needs, improving service levels, adhering to regulations, and enhancing the customer experience. Provided by leading GovTech software and services provider Civica, delivering services to public sector and regulated industry clients across the globe.

Manage HR, fraud, and compliance investigations from start to end with Case IQ. A leading cloud-based investigative case management solution for small to large organizations, i-Sight helps companies streamline investigative processes to help them manage issues and analyze the results with ease. Top features include case assignment, workflow alerts, case reviews, collaboration, trend reports, and more.

Ekdesk’s Case Manager software makes it easy to document workplace issues—from employee performance or misconduct to harassment and discrimination complaints—in a centralized, auditable, and searchable database. Case Manager Enterprise supports multiple user accounts and e-discovery functions.

HRCase is a streamlined Employee Relations case management solution designed to replace manual spreadsheets with real-time tracking and automation. It helps organisations manage ER cases more efficiently while ensuring fairness, consistency, and transparency across the workforce. The platform centralises employee relations workflows, document management, and task assignments in one secure system. Built-in, auto-populated templates reduce administrative effort and standardise processes across cases. Real-time monitoring gives HR teams clear visibility into case progress and potential risks. Custom reporting tools support better decision-making and compliance with organisational policies. With API integration and workflow automation, HRCase enables teams to resolve cases faster while focusing more on strategic initiatives.

Ethicontrol is platform to support full lifecycle of a message or incident - from origination to final decision. Our web-intake supports 40+ languages and automatics translations. We also provide toll free lines and voice calls processing 24/7. Our incident and case management support scenarios and workflows; delegation, classifications, priorities, tasks, case files, fact trees, team conclusions and powerful analytics. Our platform is compliant with EU Whistleblowing Directive, UKBA, PIDA, Sapin II, FCPA, ISO 37001, ISO 37002 and many more frameworks. We have got pricing plans for a company of any size and can provide you with custom quotes. We don't charge for users. Different options of rollout: any location, jurisdiction, SaaS-based or on premise solution.

Custodian manages and protects your case and email information within Microsoft 365 by extending the capabilities of SharePoint to help you easily manage cases. Secure and familiar case management tools are provided within Microsoft 365 and are accessible from Microsoft Outlook. Users can use SharePoint sites and lists to store case content. You can apply structure, metadata, workflow processes and policy to each case type easily and consistently. Builds case templates for different case types to provide the building blocks required for each new case. Flexible templates, easy provisioning of cases and the ability to expose case documents in Outlook within a high performance client means that organizations can use custodian to deliver easy SharePoint case management that users will adopt and embrace.

VoiCase is a secure whistleblowing and case management platform designed to help organizations receive, manage, and investigate reports of misconduct, compliance violations, and workplace concerns. The platform allows employees, partners, and external stakeholders to submit reports anonymously or with their identity while ensuring confidentiality and protection for reporters. Organizations can manage investigations through a centralized case management system, track actions, store evidence, and maintain complete audit trails. VoiCase helps companies strengthen ethics, compliance, and internal governance while supporting modern regulatory and corporate integrity standards. Key features include secure reporting channels, anonymous reporter communication, case workflow management, evidence and document storage, investigation tracking, and role-based access controls. Voicase is designed for enterprises, HR leaders, compliance officers, legal teams, and internal investigation.

HR Acuity is the only technology platform specifically built for employee relations and investigations management. With our HR case management solution, organizations can build a better workplace by easily performing thorough and comprehensive fact-finding into allegations of employee conduct, minimizing legal and financial risks. The platform includes tools for consistent documentation, search and reporting, and post-hire and exit interviews.

Our cloud-based technology solution revolutionises the management of employee relations processes for HR, line managers and employees. Our innovative technologies provide HR, line managers and employees with easy access to the right ER tools, at the right time, to support taking the necessary action with confidence, delivering efficiencies, reducing risk and capturing data to feed actionable insight. We ensure that managers can take responsibility for people matters without introducing risk by taking them on tailored, guided journeys through your employee relations processes. Process Manager is an innovative, built-for-purpose ER process management engine for both HR and line managers that simplifies ER processes, streamlining delivery and creating efficiencies. Your managers are guided through ER process, are prompted to take action at the right time, may engage with HR where complexity or risk arises and a full audit trail of every action and decision provides assurance.

Case management software for complaints and HR case tracking. Know when your cases are on-time and on-track. And when they’re not. Monitor progress, or the lack of it, with at-a-glance visibility of your entire workflow – including team activity and deadlines. Freeing you and your team to provide exceptional service. Consistent, compliant complaints handling: To help you get it right, Workpro provides an all-in-one solution that lets you track and manage every complaint. Know exactly who's doing what and when, using centralised dashboards that your whole team can access. Go beyond your standard HR system: Automate processes, track timescales at a glance and generate reports – all giving you the control and consistency you need to make sure you’re dealing with employees fairly, each and every time.

Leena AI provides an AI-powered HR Assistant providing instant responses to employee queries improving employee experience. Leena AI is available on multiple platforms and channels of communication. Leena AI works using standard platform UI for minimal confusion and best user experience. Leena AI can communicate with multiple employees at the same time. Leena AI eliminates the waiting between asking a question and receiving an answer. Leena’s AI engine allows personalized interactions with every employee. Leena AI employs the best in class security features to ensure your data is safe from prying eyes.

Infor HR Service Delivery helps organizations of all sizes accomplish more with fewer resources. In the era of digital human resources, this advanced, multi-tier service platform can enable employees to resolve more than 70% of their routine transactions and inquiries without HR intervention. With an empowered workforce and a modernized HR self-service system, HR can focus on higher-value projects. When budgets are tight and staff counts are limited, delivering user-friendly HR self-service can help take the pressure off of HR, while providing employees with the information and assistance they need. See how Infor’s state-of-the-art HR Service Delivery technology gave the Commonwealth of Pennsylvania one solution to service a large diverse population, with thousands of job classifications through a single HR center—on a single platform.

Mihi meets all your global Human Capital Management (HCM) needs in one system. It is a unique HCM solution where country-specific labor, HR, benefits, and data privacy requirements are pre-built to keep you compliant with local laws while giving your employees a robust self-service tool to manage leave, time and attendance, and more. Mihi’s user-friendly modules makes it easy for employees to manage their day to day needs while the system logs all critical data and makes it available to HR and Payroll teams on-demand. The cloud-based software can be accessed from any device, anytime. Our technology is backed by a team of world-class software engineers, payroll and HR experts who work with you every step of the way to implement and customize the platform to your specific needs and provide ongoing support from complex technology integrations to detailed analytics.

Solutions that make work easier for HR teams and employees. PeopleDoc's HR Service Delivery solutions were designed exclusively for HR to simplify complex operations and improve compliance. Even better, using our solutions, employees actually enjoy their experiences with HR. Employee Case Management and Knowledgebase: Empower employees to resolve questions through a personalized portal, and to easily submit HR requests when they need extra help. Help more employees by automating manual tasks with automated process–no coding required. Take secure document storage to the next level with advanced document management capabilities, accessible on any device. Configure easy-to-read dashboards to reflect your business needs and measure your priority KPIs.

With game changing innovation in the use of artificial intelligence, best practice workflows and features designed by HR and compliance professionals for HR and compliance professionals, CaseTrac is the leading case management solution available in the market today. CaseTrac™ offers the industry’s most comprehensive intake methods for reporting your company’s concerns, and collects, manages and resolves any incidents that arise. We always protect the anonymity of each reporter and provide seamless communication with the individual who chooses to report. ETHIX360 believes that the more constituents report to your company, the more your company can learn, grow and elevate its overall performance. Our Web Services application also provides an API to leading HRIS solutions, facilitating maximum utilization and value. The solution includes a powerful workflow engine and notification matrix along with a comprehensive, easy-to-use reporting and analysis platform.

In today’s digital world, employees expect HR to deliver real-time, on-demand services—but that’s easier said than done. Cherwell HR Service Management enables organizations to streamline and automate HR service delivery for quick and efficient case management and on-boarding, along with a self-service portal for better and more productive employee service experiences. Automate internal on-boarding processes and integrate with other department workflows to make new hire transitions easy and efficient. Increase HR staff productivity by resolving the majority direct employee inquires through the HR self-service portal. Provide employees with easy access to information on their employment, benefits and company culture.

On a daily basis HR teams are faced with hundreds of employee queries and requests from across their business. These queries could be a simple request for information to more complex and long-running enquiries and cases that need to be handled sensitively. Many HR teams, or Shared Services teams are finding that these processes can no longer be efficiently tracked using traditional methods and instead are looking for solutions that manage all of these work tasks on one single platform. With Sunrise HRCM, not only will HR teams have a single place for all employee support interactions but they will also be able to automate and manage key HR processes, spot trends over time and ensure consistency and accuracy of issue resolution and advice. Sunrise HRCM is the perfect solution for HR Service Delivery and Shared Services capability.