Best Digital Employee Experience (DEX) Management Software in Japan

Goliath Performance Monitor with embedded intelligence and automation enables IT professionals to anticipate, troubleshoot, and document end-user experience issues regardless of where IT workloads or users are located. It focuses on the 3 main areas most likely to cause support tickets to be opened, initiating a logon, the logon process, and in-session performance. Our technology is designed to proactively alert you to end-user experience issues before they happen and if they do give you the data to troubleshoot them quickly. Then, provide you the objective evidence in the form of reports and historical metrics so that proof exists to justify fixed actions to prevent future issues. Goliath Performance Monitor provides broad and deep visibility that allows you to troubleshoot VDI environments with the most comprehensive performance data available. Now, support teams and administrators can quickly identify where in the delivery infrastructure a problem is occurring.

Empowering the world’s largest organizations to manage and protect their mission-critical networks. Our data model can collect new, ad-hoc data on the fly in seconds, allowing customers, partners and Tanium to quickly develop capabilities on this extensible platform. Our patented architecture collects and distributes data to millions of endpoints in seconds, with zero infrastructure. Enable decision-making where data is generated: the endpoint itself. Our agent consumes minimal endpoint resources and bandwidth while fitting on the firmware of the smallest chips. Expand your capabilities without expanding Tanium’s footprint. We’ve found that the best way for customers to understand what we do is to show our platform in action. Orion Hindawi, Tanium’s co-founder and CEO, will guide you through a hands-on keyboard tour to show what Tanium does and the power of the platform. Track down every IT asset you own instantaneously.

Benefit from the simplicity and ease of a digital experience management solution that natively integrates with Prisma SASE, including GlobalProtect, Prisma Access and Prisma SD-WAN, to optimize experiences for every user, without the complexity of installing additional software and hardware. Whether it’s supporting employees working from the office, their home, or any combination of the two, IT Teams need to quickly surface insights and proactively resolve issues across the entire service delivery path before business is impacted. With ADEM, encompassed with SASE, you’re only clicks from an answer to any performance question, for any user. Narrow down critical incidents and root causes using the greatest depth of experience insights available. With correlated performance metrics across all endpoints, networks and applications - you have all the visibility needed to manage experience.

Cisco ThousandEyes is a cutting-edge network intelligence platform designed to provide organizations with deep visibility into digital experiences across the internet, cloud, and enterprise networks. By leveraging advanced monitoring and analytics, ThousandEyes helps businesses pinpoint, troubleshoot, and resolve performance issues impacting critical applications, websites, and services. Its comprehensive suite of tools offers insights into network performance, application delivery, and user interactions, enabling organizations to ensure seamless connectivity and optimal user experiences. Widely adopted by Fortune 500 companies and SaaS providers, ThousandEyes is a trusted solution for navigating the complexities of modern hybrid and multi-cloud environments, empowering IT teams to proactively manage and optimize their digital ecosystems.

The Riverbed Aternity platform provides AI-powered analytics and self-healing control to improve employee productivity and customer satisfaction, get to market fast with high quality apps, drive down the cost of IT operations, and mitigate the risk of IT transformation. Riverbed Aternity delivers AI-enabled insights based on real end user experience data and high-fidelity telemetry across endpoints, application, infrastructure and network. With capabilities such as DXI (benchmarking), Intelligent Service Desk, AI-enabled troubleshooting, Digital Workplace teams can drive continuous service improvement and prevent incidents across the enterprise. Discover how Aternity can help enterprises gain full-estate visibility, reduce IT asset costs, advance sustainable IT and improve both employee and customer happiness.

Deliver a seamless work from anywhere experience that reduces help desk queues, reins in costs, and keeps distributed teams productive and happy. Employees demand a friction-free, consumer-like experience that lets them work where, when, and how they want. But remote work doesn’t always work. Apps break, endpoint devices freeze, video calls lab, Wi-Fi quits, and people get frustrated. IT teams need modern solutions to optimize remote work environments, prevent user downtime, and resolve issues faster. ControlUp’s DEX management platform provides end-to-end visibility across any desktop and application make it easier to fix and prevent technology issues

Lakeside Software is a leader in digital experience monitoring. We develop software that provides the visibility IT teams need to design and support productive digital workplaces. Customers use our technology to perform workplace analytics, IT asset optimization, remote work management, and AIOps. Our product, SysTrack, is a digital experience monitoring solution that gathers and analyzes data on everything that may impact end-user experience and business productivity. For more information, visit www.lakesidesoftware.com.

Instant insight into your customers' digital experience and the performance of all your apps, networks, and digital services. Monitor, analyze, and troubleshoot all digital services. 80% of issues with availability and performance are outside your firewall. Catchpoint's digital experience monitor platform provides you with the necessary insights across your entire service delivery chain in order to quickly identify and fix these issues. Our global network monitors modern, federated applications beyond the firewall. Get specific alerts when something goes wrong and learn how each component of your service delivery chain affects users. Verify the signals that you receive when you combine synthetic and real user monitoring.

TeamViewer DEX is an intelligent Digital Employee Experience platform that proactively detects and resolves IT issues before they impact your workforce. It continuously monitors device health, application performance, and user sentiment to eliminate digital friction and keep employees productive. Automated remediations handle routine problems instantly, while IT teams receive deep insights to resolve complex issues faster. By preventing disruptions, organizations reduce downtime, increase morale, and lower operational costs. With enterprise-grade security, advanced patching, and scalable endpoint management, TeamViewer DEX strengthens compliance and improves overall resilience. The platform delivers a smoother digital work environment that empowers both employees and IT teams.

Centreon is a global provider of business-aware IT monitoring for always-on operations and performance excellence. The company’s holistic, AIOps-ready platform is designed for today’s complex, distributed hybrid cloud infrastructures. Centreon monitors the complete IT Infrastructure from Cloud-to-Edge for a clear and comprehensive view. Centreon removes blind spots, monitoring all equipment, middleware and applications that are part of modern IT workflows, from on-premise legacy assets to private and public cloud environments, all the way to the edge of the network, where smart devices and customers combine to create business value. Centreon is constantly current, able to support the most dynamic environments. With auto-discovery capabilities it can keep track of Software-Defined Network (SDN) elements, AWS or Azure cloud assets, Wi-Fi access points or any other component of today’s agile IT infrastructure.

Proactively measure and manage the Digital Employee Experience. With a constant read on the pulse of digital employee experience, IT can continuously improve technology’s ability to engage, empower and delight people at work no matter where they work – any time, all the time. When IT is under pressure to make it all work, your next move matters. Discover all the real-time insight you need to resolve all kinds of disruptions before they happen. The cloud-native platform for managing digital employee experience. Nexthink Experience pinpoints issues and solutions, automates response and helps you continuously improve the employee experience.

The only remote access solution that includes patented technologies that stabilize and enhance the network, built specifically for the mobile and remote worker. A more intelligent way to deliver secure remote access, protecting users from risky content and securing enterprise resources from unapproved access. Get deep insights on remote workers, visualized in real-time dashboards. Diagnose issues, identify opportunities and take action to improve the employee experience. Your workforce is more distributed than ever, relying on the cloud to get work done from anywhere. You need security solutions that reflect the new normal, offering zero trust at the edge without ignoring the requirements of today. Get the best of VPN and the best of ZTNA in a single platform. No matter which OS or device mix your environment supports, and whether your strategy is primarily on-premise or in the cloud, you’ll be able to deploy it exactly in the way that suits you.

Measure and continuously improve the technology experience for your employees. Make it simple for them to self-solve issues and engage with IT when extra support is needed. Use the information collected from your end users’ apps and devices alongside the breadth of data already available in ServiceNow. Digital End-user Experience runs on the Now Platform®, a single system of action for the enterprise. Connect your employees seamlessly to self-service tools so they can quickly identify, diagnose, and resolve many IT issues. Simplify their communications with IT. Now Platform® is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward.