Best Customer Journey Mapping Tools in New Zealand - Page 3
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Compare the Top Customer Journey Mapping Tools in New Zealand as of March 2026 - Page 3
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Sitesights
Sitesights
Unlock Powerful Website Insights by Analyzing Your Customer Journey Today. Sitesights is designed to serve as a robust Google Analytics alternative that provides comprehensive information to obtain insightful insights about your website or mobile application. Get everything you need to improve your website constantly and create a higher revenue with data driven decisions. Web Analytics should easy and simple to understand for Website Owners. Google Analytics GA4 has opened the eyes of many people to look at tools other than Google itself. In this article, I introduce you to Sitesights Analytics. A valuable alternative to Google. Easy to use and headache-free.Starting Price: $19 per month -
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B2Metric
B2Metric
Customer intelligence data platform that helps brands analyze and predict user behavior across multi-channels. Analyze your data quickly and accurately. Identify customer behavior patterns and trends to make informed decisions with the power of AI and ML solutions. B2Metric can integrate with endless sources including databases you use the most. Optimize your retention strategies by predicting customer churn and taking preventive actions accordingly. Categorize customers into distinct groups based on their behaviors, characteristics, and preferences to enable targeted marketing. Refine marketing strategies using data-driven insights to enhance performance, targeting, personalization, and budget optimization. Provide unique customer experiences by optimizing touchpoints and tailoring marketing efforts. AI-based marketing analytics that reduces user churn & increases growth. Identify your customers at risk of churn and develop proactive retention strategies with advanced ML algorithms.Starting Price: $99 per month -
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Adobe Customer Journey Analytics connects customer identities and interactions across channels, devices, and time for fast, holistic analyses that deliver accessible and precise customer insights. With powerful, flexible data frameworks, businesses can ingest, process, and unify all types of customer data, enabling sophisticated analytics that reveal insights in seconds. A patented data governance framework provides governance capabilities that protect customer data — including data labeling, consent management, and role-based permissions — ensuring AI-driven insights don't expose sensitive customer information. Teams can then support compliant personalization and engagement strategies by activating insights directly in Adobe Real-Time CDP and Journey Optimizer.
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rampmetrics
rampmetrics
Ditch your homegrown solution for the most robust, detailed, automated attribution data to optimize marketing performance, right out of the box. Don’t use a homegrown solution to understand your ROI. You need dedicated attribution software, you need rampmetrics. Capture the other 80-90% of the data you’re missing. Get out of the minutia and into the marketing. See all the information you need to make decisions. rampmetrics uses multiple layers of collection and checks both online and offline content to offer the highest automated conversion tracking in the industry. Install a simple script on your landing pages or webhooks, and rampmetrics will automatically track conversions, monitor data, identify mistakes, and analyze your full funnel. After rampmetrics analyzes your full funnel and related activities, you’ll get up to 400x more multi-dimensional data that can be configured into customizable views.Starting Price: $500 per month -
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Adobe Journey Optimizer
Adobe
Adobe Journey Optimizer enables brands to deliver personalized customer experiences across channels like email, web, app, and mobile in real time. Built on Adobe Experience Platform, it unifies customer data into real-time profiles, ensuring relevant interactions at every touchpoint while maintaining compliance through robust data governance. Marketers can design multi-step customer journeys with a drag-and-drop canvas, activating real-time messages and offers based on behaviors, business events, and contextual data. Journey Optimizer simplifies content creation with visual editing or HTML coding, a centralized asset repository, and dynamic personalization for meaningful connections. Leverage AI to test and optimize strategies, ensuring data-driven decisions and impactful engagement. Journey Optimizer helps brands cut through the marketing noise with powerful tools for journey orchestration and personalization, anticipating and meeting customer needs with precision. -
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BSI CX
BSI Business Systems Integration AG
For marketing, sales, and service: Find, win, retain, and understand customers with BSI CX. Design, execute and optimize perfect customer journeys. Everything is cross-departmental, individualized for every customer, in real time, across all touchpoints, and fully automated – for extraordinary and emotional experiences. With BSI, personalized customer lifecycle management at all touchpoints becomes a reality. You will always know at what point in their lives your customers are. We believe that everyday life is the best trigger. With BSI’s trigger-based approach, you can respond to relevant (life) events in real time – and tell your customers the story that is right for them. To automate your omnichannel support, you can design, execute and optimize customer journeys as personalized campaigns, so-called “stories.” There is no need for IT skills: Everything works with drag-and-drop and with the help of a wide selection of pre-configured industry-specific “stories”. -
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Fullstory
Fullstory
Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data. -
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Resulticks
Resulticks
Resulticks empowers brands to create data-driven communications to their audiences and drives business decisions through its award-winning, AI-powered big data cloud solution. Supported by the world’s first customer data blockchain, Resulticks unlocks incredible digital transformation possibilities by delivering the full 360° view of the customer through data consolidation and omnichannel orchestration. Totally integrated, built and proven to scale, Resulticks brings together a powerful audience data platform, true omnichannel orchestration, and advanced analytics in one intuitive, flexible solution that delivers measurable business results through individualized, real-time communications. Resulticks’ omnichannel audience data management platform doesn’t just integrate all your data. It is the integrated, scalable engine that transforms, augments, and activates big data to achieve a single, real-time customer view, enable sophisticated segmentation and personalization. -
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Canvanizer
Proud Sourcing
On the very bottom of the page you will find a grey bar. Click on “Forgot Links”, enter your Email address and the code, you will get new ones right away. If you want to share your Canvas with the world go to “Share Canvas”. There you can Twitter it, share it via Mail address to anybody you want or, how cool is that, embed the Canvas on your website with optional interaction of your audience. If you have an idea but don’t know in which section of the Canvas to put it yet, use the “Brainstorm Mode”. Notes can be structured after an initial fast brainstorming with your team members. And then there is another treat for you: with just one click you can open a slideshow which allows you to present your Canvas, for example, in a business meeting. -
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Pygmalios Analytics
Pygmalios
Collect data points along your in-store customer journey to analyze and predict behavior. Get business-critical insights and drive action at the right time & place. From simple people counting to complex physical customer journey analytics and critical process optimization across your whole store chain. We’ve got you covered. Get an unprecedented and accurate view of customer footfall patterns, basic visitor profiles, detailed occupancy reports, and up-to-date traffic trends analysis. Get a complete sales funnel view to accurately measure store performance, optimize your staff schedules, improve the overall store serviceability, and more. Get real-time alerts to fight never-ending queues, keep your stores safe with automatic occupancy management, test your layouts or measure how customers interact with different product displays. Get a solution tailored directly to your needs, be it a complete sales funnel view, staff schedule optimization, queue management, etc.Starting Price: $50 per month -
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Auryc
Auryc
Auryc's visual intelligence platform empowers organizations to create exceptional customer journeys and increase revenue. The proliferation of today’s customer experience tools is fragmenting insights across analytics platforms. It’s no wonder enterprises still struggle to understand how digital journeys impact revenue. This is why we created Auryc. You should be spending less time with analytics tools guessing why and more time with customer journeys knowing why. Conventional analytics tools tell you WHAT is happening in your business. These are tip of the iceberg metrics you need to know daily. Knowing WHY empowers you to optimize your customer journeys faster. Auryc is a real-time journey intelligence platform that surfaces valuable insights with powerful visual context across all of your digital user journeys. Auryc auto-captures client-side events for customers and visitors. -
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Mapovate
Ethos Integrated Solutions
The wizard simplifies the process of developing your journey maps. Simply follow the step by step process and develop your maps with ease. Share completed journey maps easily with multiple stakeholders. View reports easily in presentation mode, save and export completed maps in pdf mode. Collaborate and share feedback with peers and stakeholders to fix real customer problems directly on your journey maps. Collect and report Voice of Customer feedback seamlessly. Create and run surveys with the click of a button through Mapovate’s seamless integration with KnowledgeTRAK. Capture VOC feedback for all your customer touchpoints across different interaction channels. See results in real time in your Customer Experience Journey Maps! -
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Forsta
Forsta
The most powerful, flexible, connected, and most reliable experience & research tech platform. Forsta transcends methodological and data silos. All human experience is here. If it’s insightful, it’s measurable. Use customizable surveys to seek insight from any audience, from small teams to global communities. Take the data you need from any touchpoint or channel. Forsta comes packed with the tools to bring you better data and deeper insights. So you can push your business forward. If it’s insightful, it’s measurable. Use customizable surveys or moderated online conversations to seek insight from any audience – from small teams to global communities. Take the data you need from any touchpoint or channel. Bring all your data onto a single platform. So you can see the stories behind the statistics. Use advanced analytics tools to search, sort and filter in whatever way gets you to the answers you need. -
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Trencube
Trencube
An analysis tool geared to your business to allow you to adapt to your customers' behaviors. Information updated in real time on your digital communication media. People know they are reducing their exposure to the risk of too much traffic. Make connections through different channels, and social networks. Real-time traffic sensors, global fleet, recurrence of visits. You identify your sensors in operation, as well as their locations. You can zoom in on the map and move around the streets. You can see the busy areas on the selected dates. -
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BryterCX
IgniteTech
The BryterCX Journey Intelligence Platform provides visibility into the true end-to-end customer journey management solutions across channels and identifies points of friction that cause negative customer experiences. BryterCX’s Journey Intelligence™ platform uses breakthrough AI and machine learning to provide users with robust journey insights that uncover clear business opportunities. Proprietary, patented journey insight technology. User-friendly visualizations of metrics and actionable alerts. Effortlessly measure, monitor and manage all aspects of customer journeys across multiple channels. Maximize the return on your investment with IgniteTech’s Consulting Services, an exclusive benefit for IgniteTech Platinum customers. From advisory and process consulting, through implementation and support, our team of industry experts will ensure you get superior value from your technology investment. -
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Pointillist
Pointillist
Stop wasting time with sticky notes and journey mapping tools, which can’t help you uncover the unscripted behaviors that occur in the real world. Our customer journey analytics software reveals the actual paths your customers take, as they engage with your company across touchpoints and over time. Real-time customer behavior drives the quantitative metrics you’re measured by, like revenue, customer lifetime value, churn, CSAT and NPS®. Unlike other customer analytics solutions, Pointillist lets you connect the dots between customer interactions and business goals in seconds, rather than days or weeks. Your customers expect personalized experiences driven by their current preferences and recent interactions. Pointillist enables you to engage your customers at optimal points along their journey, in real time and through the most effective channels. -
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Oracle Maxymiser
Oracle
Improve customer experience and drive higher return on investment. Oracle Maxymiser helps B2B and B2C marketers create optimized customer journeys across websites and mobile apps through testing, personalization, recommendations, and insights. Find what works and what converts. With seamless switching between visual editing and code, Oracle Maxymiser’s visual editor enables nontechnical and technical user collaboration. Whether running A/B testing or complex, multipage funnel testing, the process is easy. Test the entire customer experience by pulling in audience data from any marketing platform or third-party business source and combining it with Oracle Maxymiser’s session data to build a complete customer view. Launch A/B and multivariate testing and segment traffic to see any number of variants throughout the sales funnel. Discover new testing opportunities and gain additional insights into the digital experience with Oracle Infinity-powered Heatmaps. -
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Adobe Target
Adobe
Test and optimize every experience, every time. With Adobe, you get the whole optimization engine — AI-powered testing, personalization, and automation at scale — so you can find the individual in the haystack. And then delight them. The best experiences are consistently personal. Use our unified, progressive profile to give the best experience through every channel. Running isolated tests in silos just doesn’t cut it. Instead, easily test everything through every channel every time. AI is critical to modern optimization. Test and personalize to every visitor, applying artificial intelligence with a single click. Exceptional customer experiences require exceptional tools. -
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PriceSpider
Clear Spider
One platform. Millions of data points. The path to purchase is now illuminated. Welcome to the world’s leading conversion platform. Our real-time data connects the dots between brands, retailers and shoppers to provide the exact information you need to take action. PriceSpider gives you real-time visibility and control over the path to purchase. We provide actionable insights and practical recommendations to help you strengthen your brand and increase sales. PriceSpider’s suite of groundbreaking conversion technology products covers the full spectrum of a retail-purchase process through targeted modules under three categories: Consumer Conversion, Brand Integrity and Conversion Intelligence. Each individual module focuses on a specific aspect of consumer or retailer behavior. And the more modules you choose, the better visibility you have into how and where your products are sold - leading to targeted marketing strategies and higher sales. -
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Scuba
Scuba Analytics
Self-service analytics at scale. Whether you’re a product manager, the head of a business unit, a chief experience officer, a data scientist, a business analyst, or an IT staffer - you’ll appreciate how simple Scuba makes it to access your data and immediately begin mining it for insights. Whether you’re trying to understand the behavior of your customers, your systems, your apps – or anything else associated with actions taken over time – Interana is the only analytics platform that lets you move beyond dashboards and static reports, to a mode where you and your team can interactively explore your data in real-time to see not just what is happening in your business, but why. With Scuba you're never waiting for your data. All of your data is always available, so you can ask questions as quickly as you can think of them. Scuba is designed for everyday business users, so there’s no need to code or know SQL. -
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TransUnion TruAudience
TransUnion
Transform omnichannel media performance with the next generation of identity-driven marketing capabilities. TruAudience™ powers data-driven marketing and measurement with a suite of privacy-first identity resolution, data enrichment, audience targeting and advanced analytics solutions. Transform your data strategy with a robust, end-to-end source of identity. Reach and engage audiences seamlessly across all marketing channels. Continuously measure and improve the impact of your marketing investments. TruAudience connects your data, teams and marketing platforms with a single identity graph to generate better outcomes. More accurately target audiences and personalize experiences across paid and owned media. Adjust media budget allocation, audience targets, creative and publisher placements. -
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Odyssiant
Odyssiant
Buyer Journey Mapping is the way forward to optimize your sales and marketing funnels. Map and deliver the content needed to progress your customer from engagement to purchase. create all the content needed to fulfill the entire Buyer Journey. Publish the content that is personal to the customer’s needs. Track and measure the performance of your marketing activity from engagement to purchase. The Framework is a template MAP that covers the decision making process we all take when making a purchase. We have made it simple for you to use this as a template for your MAP that you can then edit and change to suit your needs. Collaborate on the content with your team. Use the Brief status to determine when the item is complete and ready to publish. To effectively manage your journeys, you will need to understand how your journeys are performing. -
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Addoptify
Addoptify
Visually manages any process involving people, systems and customers to ensure an optimized experience not just for customers but for the staff using CRM as well. We delivers best-practice plug-in solutions that help you add, adopt and optimize your CRM! Best practice plugin solutions that help you operationalise and enhance internal processes, eliminate silos across teams and to prioritise activities and tasks throughout the entire sales cycle. The major feature enhancements to the customer journey plugin fall into two major categories, enhancing the user experience and expanding template control and automation for administrators. To show off the new capabilities that increase automation and even further reduce the number of user “clicks” required, a new template for handling high priority customer problems is now available. Intelligent one-click enhances the existing one-click capabilities by allowing greater customizability of any task or activity when a template is created. -
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Convizit
Convizit
There is an untapped goldmine of opportunity hiding in complete website user behavior data. Convizit delivers it to you on a silver platter. Convizit automatically delivers complete, context-enriched and structured user activity data, effortlessly. Once the Convizit snippet is in place on a website, there’s absolutely no configuration, pixels or manual event setup required, no matter how often the site changes. Convizit autonomously understands the context of every user action, and generates a continuous data stream that is already named, tagged and structured. Receive the ready-for-use data stream directly to your data warehouse or via API, dramatically enhancing your data science, BI and personalization initiatives. You need complete user behavior data to make major improvements to the business performance of your website, yet capturing even a small fraction of all user activity takes way too much effort today. -
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Sutherland Perform
Sutherland
Sutherland Perform analyzes customer interactions across multiple parameters. It examines employee compliance and adherence to prescribed customer engagement processes to monitor and track employee behavior. This identifies new opportunities that can help employees transform the customer experience. Perform utilizes customer voice, email, chat, and social interactions to provide actionable insights at an agent, team, manager, channel, LOB, and company-wide level. These insights help employees see through personalized coaching how they can better assist customers and the changes they can adopt in the future to deliver a better experience. Our tools, technology, and our people, ensure your business can thrive in an increasingly remote world. Our teams help you unlock high-performance outcomes with flexible, resilient services delivered dynamically from anywhere in the world. -
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Dataroid
Dataroid
Enterprise-level digital analytics and customer engagement platform that helps you enhance every customer interaction and deliver a better experience with data-driven insight. Comprehend and enhance every customer interaction. Take real-time actions. Start delivering a better experience. Collect customer behavioral data across your channels automatically from day 1 – without custom development. See each individual customer interaction under a unified customer profile. Analyze customer paths and journeys with visual dashboards. Deep dive into the reason behind with out-of-the box analytics reporting and Dataroid’s data lake. Measure real-time engagement metrics for your communication. Use Dataroid to better understand your customer behavior, enhance digital product experience, and drive retention. -
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Dragonfly AI
Dragonfly AI
Dragonfly AI uses cutting-edge neuroscience to accurately and instantly show what grabs audiences' attention first across any content. Teams across the world’s biggest brands and agencies are using Dragonfly AI. Our suite provides everything you need to start improving the performance of your content instantly. Get real-time insight that uncovers what really grabs your customers’ attention. Understanding how design decisions impact audience attention eliminates guesswork and helps you to optimize your digital and real-world content and experiences throughout the design lifecycle. Effective testing and experimentation programs require significant investments of time, money, and expertise. Dragonfly AI provides easy-to-understand attention insights in real-time, enabling you to test ideas in seconds and maximize the value of user testing. Increase efficiencies across your design cycles with predictive analytics’ attention. -
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Acoustic Insights
Acoustic
Leverage smarter analytics to optimize your customer experience and quickly attract, engage, and convert visitors into loyal customers. Understand customers at multiple levels, with behavior data views ranging from individual sessions to full-scale, multi-channel journeys. Visualize the cross-channel customer journey and see every touchpoint that might influence a buying decision. Learn why customers abandon pages and get recommendations on how to get them back. Collect data at the visitor, page, and session levels, showing which fields customers abandon, how much time it takes them to perform a task, how often they replicate an action, and more. Target messaging based on customers’ online behavior and guide customers with personalized, engaging experiences. Understand why a campaign is successful or unsuccessful, then quickly optimize the experience for increased engagement, instead of spending time recreating issues. -
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OpenText Core Journey
OpenText
OpenText Core Journey is a customer journey management platform that centralizes event data from every channel, device, and application to create a unified view of customer behavior. It empowers CX and marketing teams with real-time analytics through AI-driven dashboards that surface key trends and engagement opportunities. The platform enables organizations to map customer journeys, automate next-best actions, and deliver personalized experiences that improve retention. As a fully cloud-native solution, it deploys quickly and scales effortlessly across business units. Its intelligent orchestration tools allow teams to act on insights immediately, reducing operational blind spots. OpenText Core Journey ultimately helps businesses turn raw interaction data into orchestrated, meaningful customer engagements. -
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Hive Marketing Cloud
Hive Marketing Cloud
Hive Marketing Cloud: Customer Intelligence and Engagement Platform Hive Marketing Cloud Hive is a privately owned business, founded 2010, which specialises in the Travel, Insurance and Retail industries. Hive helps brands engage and convert audiences at scale by deploying highly personalised, sophisticated multi-channel marketing from a single platform – surfacing ALL of their data for improved, relevant customer experiences. Hive gives you the tools to discover data insights, reveal customer lifetime value, create recency frequency and value (RFM) based segmentation, orchestrate and automate customer journeys, and measure engagement and results, reporting on impact beyond clicks and opens.Starting Price: £1,750/month
