Best Contact Center as a Service (CCaaS) Providers in China
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Compare the Top Contact Center as a Service (CCaaS) Providers in China as of April 2026
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What are Contact Center as a Service (CCaaS) Providers in China?
Contact center as a service (CCaaS) providers are organizations which offer cloud-based contact center solutions. These solutions often include call routing, call recording, automated voice response and analytics capabilities as well as other features to help streamline customer service operations. CCaaS providers can assist organizations with their customer experience journey by enabling them to connect with customers through multiple channels in a cost-effective manner. Compare and read user reviews of the best Contact Center as a Service (CCaaS) providers in China currently available using the table below. This list is updated regularly.
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1
Dialpad Connect
Dialpad
Dialpad is one of the top CCaaS platforms for teams that want smarter customer engagement. Handle calls, texts, and chats from one cloud-based system, while AI insights help agents deliver better experiences and managers track performance in real time.Starting Price: $15 user/month -
2
Yeastar P-Series PBX System
Yeastar
The Yeastar P-Series transforms the traditional phone system into a sophisticated CCaaS solution. By unifying inbound and outboun call center with omnichannel messaging—including WhatsApp, SMS, and Live Chat—it ensures businesses can meet customers on their preferred platforms through a single, intuitive interface. -
3
ULTATEL
ULTATEL
Discover unparalleled efficiency and seamless connectivity with Ultatel's Cloud Contact Center, the epitome of modern business communications. Engineered to empower your organization, our platform ensures peak productivity with a user-friendly interface and state-of-the-art tools, driving exceptional outcomes for your contact and call center teams. With deep integration capabilities, including certified Microsoft Teams integration, Ultatel stands out by unifying your entire communication ecosystem, breaking down silos and fostering unparalleled collaboration. Experience the ultimate scalability and robust real-time collaboration that adapts to the demands of businesses of all sizes, from startups to global enterprises. Elevate your customer interactions and stay ahead of the curve with Ultatel, where every conversation becomes an opportunity to engage, empower, and elevate beyond limits.Starting Price: $14.95 per user per month -
4
CallTools
CallTools
CallTools is a comprehensive Contact Center as a Service (CCaaS) platform designed to power both inbound and outbound communication at scale. Fully cloud-based and easy to deploy, it combines high-performance dialing, smart call routing, and integrated CRM tools into one seamless solution. Agents can manage calls, SMS, and customer data from a single interface—no switching screens, no lost opportunities. With live monitoring, call recording, and real-time analytics, managers gain full visibility into team performance and campaign results. Whether you’re running sales, support, or blended teams, CallTools adapts to your workflow with customizable queues, dispositions, and reporting. Open API and third-party integrations keep your systems connected, while U.S.-based support ensures you’re never alone. Built for speed, compliance, and control, CallTools delivers the flexibility and power businesses need to run an efficient, scalable, and effective contact center—anytime, anywhere. -
5
Squaretalk
Squaretalk
Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling and WhatsApp Business messaging, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. With local numbers in over 150 popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion. Discover how Squaretalk’s cloud contact center platform can enhance your team’s connection rates and performance.Starting Price: $15/month/user -
6
Oki-Toki
Oki-Toki
Oki-Toki Cloud Contact-Center is an all-in-one solution for contact centers of any size and industry, equipped with the entire arsenal a modern contact center needs to be in the top three leaders. The Cloud Contact-Center includes: - Launch of any inbound, outbound, or blended project in minimal time thanks to the Low-Code approach. - Ability to share agents between projects, teams, and companies. - Integration of Toll-free, local, and non-geographic SIP numbers. - Handling missed calls with a specialized Callback mode. - An employee motivation system with automatic calculation of bonuses and penalties. - Automated KPI tracking, integrated with speech analytics and evaluation sheets. - Dynamic conversation scripts that simplify the training of new employees, standardize responses, and automate triggers. - Performance analysis of each agent, team, and the entire contact center. Additional features available to extend the CC include: Chats, WFM, CRM, Dialer, voice broadcasts.Starting Price: $30/user/month -
7
LINXS Communications
LINXS Communications
LINXS Communications offers world class scalability. As your company grows so will your need for additional VoIP services. You let us do all the leg work, so you can focus on your business. With Cloud PBX business VoIP phones from Linxs Communications you can expect to see considerable savings on your phone bill while upgrading your business communications at the same time. LINXS Communications has the capability to allow you to make and receive calls from your mobile phone or a softphone straight from your desktop. Don't let hardware be a barrier to entry. Gigabit phones with high-definition (HD) audio and video gives outstanding clarity over the typical analog phone. 110+ unique feature rich options for you to pick from. We have what your business needs to succeed with plug and play VoIP phones. 24 x 7 x 365 Support located in the United States. Your calls or emails will get a response from the same support team every time.Starting Price: $19.95 -
8
KrispCall
KrispCall
KrispCall helps you manage your personal, business, and corporate telephony requirements all from a single app (Web, Android, iOS). Get international numbers right from the comfort of your home. KrispCall helps you own national, toll-free, local, shortcode, and international numbers (for over 100 countries) in no time. Manage your call logs effortlessly. KrispCall’s unified callbox allows you to handle and monitor your business calls, recorded conversations, texts, and voicemails all from a single window. Earn trust of your international clients by calling them through their local numbers. KrispCall offers international phone numbers for your business at the most affordable price. With our embeddable widget, you are just a click away from your customers. Clients can now call you directly without hassles by simply clicking on the KrispCall’s widget embedded in your website.Starting Price: $15 per user per month -
9
Convoso
Convoso
Convoso: The Best F 'ING Dialer for sales pros who mean business. Since 2006, Convoso has been flipping the script in the outbound sales, delivering an AI-powered sales platform that doesn't just help you grow—it helps you dominate. We’re not here to blend in; we’re here to stand out and help you do the same by driving profitability, connecting with more prospects, and crushing engagement at scale. And yeah, we’ve got compliance with TCPA and all the regs covered—so you can focus on what matters: closing deals. Convoso is trusted by thousands of customers across industries like insurance, financial services, solar, home services, BPOs, lead gen, and legal sectors. We’re not just another dialer. We’re the dialer built for closers. -
10
Variphy
Variphy
Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Webex Calling Reporting & Analytics - Zoom Phone Reporting & Analytics -Microsoft Teams Reporting & Analytics - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Enhanced Consulting Services -
11
Genesys Cloud CX
Genesys
Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.Starting Price: $75 per user per month -
12
Aircall
Aircall
Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 21,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships.Starting Price: $30/user/month -
13
Talkdesk
Talkdesk
Talkdesk is automating the full complexity of modern customer journeys with Customer Experience Automation (CXA). Fragmented, manual workflows are replaced with multi-agent orchestration that drives speed, precision, and efficiency. Powered by the Talkdesk Data Cloud, AI agents act with real-time context to resolve issues and improve over time. Talkdesk helps organizations lower costs, improve outcomes, and modernize service without a full rip-and-replace. report contentStarting Price: $85 per month -
14
tryvium
tryvium
Research has proven that when you consciously create good experiences for your employees, they create better experiences for your customers. At Sensiple, we understand the imperative modern businesses face to treat their employees like customers. Our employee experience platform, tryvium is built firmly on this understanding. It leverages the proven collaborative potential of a robust platform like Microsoft Teams along with next-gen technology like AI, NLP, and Machine Learning to empower employees with the support they need whenever and wherever they need it. Enhance self-service with intelligent chatbots powered by NLP (Natural Language Processing)and ML (Machine Learning) to understand user intent and provide the solutions that your users are looking for in near-human interactions.Starting Price: $28/M -
15
My Country Mobile
My Country Mobile
AI-powered phone system with built-in contact center, predictive dialers global numbers – loved by retail & e-commerce teams. The modern cloud phone system built for retail, e-commerce, and growing teams. Get unlimited calling, local/toll-free numbers in 90+ countries, AI receptionist (24/7 auto-answer & lead qualification), predictive/progressive/preview dialers, shared team inbox, SMS marketing, WhatsApp, live chat, call recording, AI transcription, and 100+ CRM integrations (HubSpot, Salesforce, Shopify, Zoho, Zapier & more). Perfect for stores, support teams, sales outreach, and multi-location businesses. No contracts, pay-as-you-grow pricing Instant setup, port your number for free Trusted by 17,500+ companies worldwide 24/7 human supportStarting Price: $9.99/user/month -
16
NiCE CXone Mpower
NiCE
NiCE CXone Mpower is an AI-first customer experience platform designed to improve CX at scale. It unifies experience automation, AI agents, knowledge management, and analytics into a single, secure platform. The platform uses purpose-built CX AI models to resolve customer needs instantly and proactively. NiCE enables businesses to automate customer intent from initial interaction through fulfillment. With real-time dashboards and reporting, organizations gain visibility into AI-driven CX performance and outcomes. The platform integrates seamlessly with existing enterprise technologies through hundreds of prebuilt integrations. Trusted by global brands, NiCE powers billions of customer interactions each year with measurable business impact. -
17
Twilio Flex
Twilio
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.Starting Price: $1.00/user -
18
Freshcaller
Freshworks
Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. Agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. Admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshcaller is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.Starting Price: $15.00/month -
19
MCUBE
VMC Technologies
ntroducing MCUBE’s revolutionary unified omnichannel solution for Cloud Telephony Services—the ultimate breakthrough in business communication. Say goodbye to scattered communication hassles and embrace a seamless, integrated experience that allows you to focus on what truly matters—your customers. This cutting-edge solution brings together voice, WhatsApp, SMS, email, and social platforms under one powerful interface, ensuring every interaction is tracked, managed, and optimized in real time. With advanced analytics, smart routing, and automation, MCUBE enables businesses to deliver personalized experiences, reduce response times, and drive higher engagement. Whether it’s enhancing customer support, boosting sales efficiency, or creating stronger brand connections, MCUBE’s omnichannel technology is built to scale with your business needs. By unifying communication channels, it helps you increase productivity, maximize ROI.Starting Price: NA -
20
ICTContact
ICTInnovations
ICTContact is an advanced contact center solution featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support. ICTContact is an automated and advanced contact center software solution supporting both inbound an outbound call center functionality along with campaign scheduling, AMD, DNC and automated press 1 telemarketing with real time call tracking and control. ICTContact also bundled with WebRTC based webphone and agent panel with full CRM integration options using REST APIs.Starting Price: $1500 one-time -
21
Webex Contact Center
Cisco
Deliver the best customer experiences, every time. Drive better engagement between your business and customers with Webex Contact Center, our flexible, innovative cloud contact center solution. A rich experience for your customers, a profitable experience for you. Data-driven artificial intelligence capabilities help your agents deliver the most personalized customer experiences, every time. Drive deeper customer engagement that improves sales conversions, revenue, retention, customer satisfaction scores, and first contact resolution. Integrated collaboration tools let agents work together to improve the customer experience and optimize the outcomes from every interaction. Intelligently distribute calls across agents in multiple or remote sites with routing based on skills, capacity, load balance and agent availability. Sophisticated distribution of call queues, including overflow queues based on skill set, group cascading, and more. -
22
Ajoxi
Ajoxi
Ajoxi is a leading provider of wholesale VoIP termination services, dedicated to delivering exceptional connectivity and reliability. Utilizing state-of-the-art equipment and advanced routing technologies, Ajoxi ensures that every call is of the highest quality. Their commitment to excellence is backed by a team of experienced technicians who monitor the network around the clock, 24/7. This proactive approach allows them to swiftly identify and resolve any potential issues, minimizing downtime and ensuring seamless communication for their clients. Whether it's for high-volume call centers or international communication needs, Ajoxi's robust infrastructure is designed to handle the demands of today's fast-paced digital world. Their focus on quality, reliability, and customer satisfaction makes them a trusted partner in the VoIP industry. With Ajoxi, you can expect nothing less than top-tier service and consistent performance that supports your business communication needs.Starting Price: $ 3.00 -
23
LeadDesk
LeadDesk
LeadDesk’s auto and predictive dialer modes enable your agents to go from 40 calls per day to 120 calls per day. Imagine what this does to your revenue and bottom line? LeadDesk comes with eight different dialer modes including auto and predictive dialers. Your outbound sales agents reach customers quickly in any situation with the right dialer mode. Switching from a manual dialer to LeadDesk typically enables your call center agents to call three times as many contacts per day. You know best. So why not boost your campaign ROI by creating, managing and reporting sales and marketing campaigns yourself with LeadDesk’s easy-to-use campaign creation and workflow tool? You don’t need to call a consultant each time you want to set up a new sales campaign. Instead, you can constantly optimize call center campaigns based on your real-time monitoring or historic reports.Starting Price: 89€ / license per month -
24
Nextiva
Nextiva
Nextiva is an AI-powered Unified Customer Experience Management (Unified-CXM) platform that helps businesses acquire, retain, and grow customers through seamless, personalized interactions. It unifies voice, chat, messaging, social, email, video, and reviews into one platform, eliminating silos and improving collaboration across teams. With patented customer journey orchestration, companies gain real-time insights and automate workflows that improve customer retention while lowering costs. Built-in AI and automation simplify self-service, optimize agent productivity, and deliver measurable efficiency. Nextiva’s workforce engagement tools reduce attrition, boost performance, and connect front-line employees with back-office teams. Trusted by thousands of innovative companies worldwide, and recognized as a Strong Performer in Gartner’s 2025 “Voice of the Customer” CCaaS report, Nextiva is redefining how businesses deliver meaningful customer experiences.Starting Price: $19.95 per month -
25
TeleCMI
TeleCMI Technologies
TeleCMI is a comprehensive communication and collaboration platform designed to enhance business connectivity and streamline customer interactions. With voice calls, SMS users can make and receive high-quality calls and collaborate in real time. Integration with popular CRM systems ensures seamless synchronization of customer data, enabling personalized and efficient customer service. TeleCMI prioritizes data security with encryption for calls and messages, while its reliability and excellent call quality ensure uninterrupted communication. Empowering businesses with exceptional customer experiences, TeleCMI drives productivity and facilitates effective collaboration.Starting Price: $0 -
26
Distrobird
Distrobird
Distrobird is an all-in-one sales automation platform designed to streamline various sales tasks under one roof. It offers a free plan with unlimited users, making it attractive for startups and small businesses. Here's a breakdown of its key features: Multi-channel communication: Distrobird allows you to manage emails, calls, SMS messages, and web chats from a central location. Sales automation: Build automated email and SMS drip campaigns to nurture leads and close deals efficiently. Cloud-based phone system: Distrobird integrates calling functionality, including features like call routing, recording, and analytics. Shared inbox: Manage group inboxes for teams like sales@ or support@ collaboratively. Form tracking: Capture and qualify leads from website forms automatically. Overall, Distrobird helps sales teams improve their outreach, engagement, and productivity by centralizing communication and automating repetitive tasks.Starting Price: $50 per user per month -
27
Zoho Voice
Zoho
Get multi-channel connectivity with voice and two-way SMS. Manage calls using advanced call center features like call barging, power dialer, and queue performance metrics. Carry out chat-like SMS conversations with local customers from the US and Canada using voice and SMS-enabled local numbers. Send one-way international SMS to 100+ countries. Seamlessly integrate your Zoho Voice phone system with CRM and helpdesk systems. Streamline your communications and transform the way you engage with your customers. Set up local and toll-free numbers from multiple countries and help your business expand beyond its borders. Make calls without worrying about your budget. Experience uncompromising quality on your business calls, all while saving a ton—especially if you make a lot of international calls.Starting Price: $100 per month -
28
Rozper
Rozper
Upgrade to Rozper’s cloud-based contact center with ease. Experience seamless integration, advanced features, and improved customer interactions. A contact center provides numerous benefits, including improved customer satisfaction, streamlined operations, and greater accessibility for customers. Greater accessibility for customers through multiple channels, enhanced productivity and workflow for agents, more accurate data collection and analysis. Personalized customer interactions through AI technology and tools streamlined operations and reduced costs through automation. Our contact center solution allows you to easily manage your employees by providing them with a secure login portal. Identify the best-performing agents and allocate leads to them accordingly, ultimately improving your conversion rates.Starting Price: $9.99 per month -
29
StringeeX
StringeeX
A solution that requires zero investment in infrastructure, IT, and operations personnel. Your organization can save up to 50% of phone subscription costs through free internal phone calls. Process automation through AI, callbot, and chatbot integration helps improve agent performance and productivity. Operating for more than 800 clients with 40 million end-users, providing operation stability of up to 99.9%. Highly detailed overviews to assess the contact center’s productivity and agent KPIs. This supports the management process effectively. Save customer data with StringeeX contact using custom fields to identify customers, even as soon as they call. Save customer issues using tickets, allowing agents to track the entire process while handling customer issues.Starting Price: $12 per user per month -
30
Teloz
Teloz
Teloz cloud contact center allows employees, customers, and other integrations to all work together on one system, and also improve your company’s productivity and efficiency. Strengthen your company by consolidating all of your critical communications into a single platform. Behold one of the most powerful cloud phone systems on the globe. With a cooperative contact center, you can provide seamless consumer and operator experiences. Discover chances with industry-leading data and include the apps your teams require. With calling features that expand and assist your business, you can provide the experience your consumers demand. Enhance the value of your voice solution with intelligent routing, workforce performance analysis, connections, and other features that enrich the interaction and satisfy your customer's Teloz cloud contact center. We know the enormous consequences your company is facing.Starting Price: $3.99 per month
