Smartlook vs. Verint Digital Behavior Analytics Comparison


Smartlook	Verint Digital Behavior Analytics Verint	+	+
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About Smartlook is a qualitative analytics solution for websites and mobile apps helping over 300,000 businesses of all sizes and industries answer the "whys" behind their users' actions. Eliminate the guesswork and discover real, actionable reasons. With a unique feature set, Smartlook finally gives you a way to understand user behavior at the micro level. Always-on visitor recordings show you what every last visitor does on your website or app, while automatic event tracking lets you know how (and how often) your visitors do specific things. You can then build conversion funnels to see your conversion rates as well as uncover why people are churning. Heatmaps for websites give you mass data about where most people click, scroll, hover, and otherwise interact with your pages. Ranked within the Top 100 Software Products in the 2019 G2 Crowd Awards, Smartlook services customers like O2, Miele, Hyundai, and Kiwi. It can also record games developed in the Unity engine.	About Customer session replays provide interaction data from mouse tracks, touch gestures, clicks and form interactions. Prioritize actions to optimize your CX based on real customer behavior on digital channels. Sometimes customer feedback isn’t enough. Gleaning insights from cryptic comments can be hard – and taking action can be even harder. With Verint Digital Behavior Analytics, seeing is believing. Digital Behavior Analytics natively integrates customer feedback and replays for instant clarity and a holistic picture of the customer experience. Connecting replays to important KPIs allows you to analyze actual customer experiences to quickly uncover pain points that negatively impact digital experiences and conversion.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Mobile & Web Developers, UX Designers, Digital Marketing, Analysts	Audience Companies that want onsite surveys and questionnaires to improve UX
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing $39 per month Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.9 / 5 features 4.5 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Smartlook Founded: 2016 Czech Republic www.smartlook.com/	Company Information Verint Founded: 1994 United States www.verint.com/voice-of-the-customer/digital-behavior-analytics/
Alternatives Mouseflow	Alternatives Mouseflow
Adora	Fullstory
Skippership	Userback
Fullstory	UserX
UserX View All	Insignal View All
Categories AB Testing Conversion Rate Optimization Customer Experience Digital Analytics Heatmap Marketing Analytics Mobile App Analytics Mobile App Optimization Predictive Analytics Product Analytics Session Replay UX Web Analytics	Categories Digital Analytics Survey User Research UX
UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research Show More Features AB Testing Features Audience Targeting Campaign Segmentation Funnel Analysis Heatmaps Landing Pages / Web Forms Multivariate Testing Split Testing Statistical Relevance Analysis Surveys Test Scheduling Visual Editor Heatmap Features Behavioral Mapping Dashboard Dynamic Maps Element Analytics Embeddable Maps For Sales For Science Radial Mapping Territorial Mapping Website Analytics Marketing Analytics Features A/B Testing Campaign Management Channel Attribution Customer Journey Mapping Dashboard Performance Metrics Predictive Analytics ROI Tracking Social Media Metrics Website Analytics Mobile App Analytics Features A/B Testing Channel Attribution Cohort Analysis Funnel Analysis In-App Events Tracking Push Notifications Retention Tracking Revenue Tracking Uninstall Tracking Predictive Analytics Features AI / Machine Learning Benchmarking Data Blending Data Mining Demand Forecasting For Education For Healthcare Modeling & Simulation Sentiment Analysis Product Analytics Features Attribution Automatic Data Capture Churn Reporting Customer Feedback Collection Customer Guidance Customer Journey Analytics Data Export Data History Retention Data Labeling Product Engagement Scoring Real-Time Data Analysis Touchpoint Analytics User Segmentation Session Replay Features Eye Tracking Form Analytics Heatmaps Mouse Tracking Optimization Tools Session Recording Surveys User Experience Analysis User Feedback Visitor Segmentation Web Analytics Features Campaign Management Conversion Tracking Form Analytics Goal Tracking Keyword Tracking Multiple Site Management Pageview Tracking Referral Source Tracking Site Search Tracking Time on Site Tracking User Interaction Tracking	Show More Features Survey Features Custom Survey URLs Data Analysis Tools Email Marketing Mobile Survey Offline Response Collection Paper Survey Question Branching Question Library Site Intercept Survey Skip Logic Supports Audio / Images / Video
Integrations Axis LMS Clym Google Analytics Intercom Jimdo Kameleoon Mixpanel Nekton.ai Piwik PRO Product Fruits Quickwork Shopify Shopify Plus Stackreaction Unbounce Weebly WordPress Zendesk Show More Integrations View All 18 Integrations	Integrations Axis LMS Clym Google Analytics Intercom Jimdo Kameleoon Mixpanel Nekton.ai Piwik PRO Product Fruits Quickwork Shopify Shopify Plus Stackreaction Unbounce Weebly WordPress Zendesk Show More Integrations
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