+
+

Related Products

  • Connecteam
    8,661 Ratings
    Visit Website
  • Resource Guru
    965 Ratings
    Visit Website
  • Synerion
    98 Ratings
    Visit Website
  • Buddy Punch
    1,567 Ratings
    Visit Website
  • Acuity Scheduling
    6,471 Ratings
    Visit Website
  • Assembled
    224 Ratings
    Visit Website
  • BambooHR
    6,554 Ratings
    Visit Website
  • deskbird
    305 Ratings
    Visit Website
  • Visual Planning
    86 Ratings
    Visit Website
  • Rippling
    18,630 Ratings
    Visit Website

About

ScheduleFlex is a workforce scheduling solution designed for service-centric organizations in industries such as healthcare, public safety, call centers, and staffing. It enables managers to respond swiftly to changing labor demands by adding or modifying shifts on the fly and automatically assigning them to qualified and available employees. The platform offers robust day-of scheduling tools to efficiently handle last-minute changes, such as unexpected callouts and service demand fluctuations. Additionally, ScheduleFlex provides mobile-based communications to keep managers and employees closely connected, ensuring smooth operations. By offering clear visibility into available and qualified resources, managers can achieve higher shift coverage and reduce overtime.

About

cc-Modeler ProfessionalSoftware, tools to optimize call center performance and schedulingcc-Modeler call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small. Use it to improve your service levels, identify staffing gaps and have happier customers. Suitable for any organization handling incoming customer calls - call centers, helpdesks or support groups. Identify your real staffing needs for each period through the day. Handle multiple shifts and planned breaks, so that you can optimize agent schedules and coverage. Provide detailed performance analysis throughout the day, based on your service level goals. Eliminate periods of agent overload. Improve overall call center capacity. Improve customer satisfaction through reduced ASA and more consistent performance. Reduce the number of abandoned calls from your customers. Increase Customer Satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Dozens of industries and use cases including: healthcare, staffing agencies, venue management, logistics, security, call centers, higher education, civic services and volunteer orgs.

Audience

Companies seeking a tool to optimize call center performance and scheduling

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$2.00/month/user
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Shiftboard
Founded: 2002
United States
www.shiftboard.com

Company Information

KoolToolz.com
kooltoolz.com

Alternatives

festiVOL

festiVOL

festiVOL™

Alternatives

AgentTime

AgentTime

Portage Communications
Call Center Designer

Call Center Designer

Portage Communications

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Employee Scheduling Features

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Nurse Scheduling Features

Float Pool Management
Online Scheduling
Overtime Calculation
Payroll Management
Predictive Analytics
Shift Dispatching / Messaging
Shift Scheduling
Shift Swapping
Skills Tracking
Vacation / Leave Tracking

Scheduling Features

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

Bullhorn
SAP Store
Shift

Integrations

Bullhorn
SAP Store
Shift
Claim Shiftboard ScheduleFlex and update features and information
Claim Shiftboard ScheduleFlex and update features and information
Claim cc-Modeler Professional and update features and information
Claim cc-Modeler Professional and update features and information