Related Products
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About
Voice biometrics uses someone’s unique vocal characteristics, like pitch, tone, and rhythm of speech, to identify them in the same way other biometric technologies use digital fingerprints or retina scans. The real business and operational benefits of voice biometrics are that a speaker can be authenticated over a range of remote channels facilitating convenience, efficiency, and security. Unlike many other biometric modalities, it is not dependent on using a sophisticated device, a feature phone, an IVR system, or even a traditional landline to do the job. Fraud is rising in the form of account impersonations (the act of obtaining a legitimate user’s details to take over their online, credit cards, store cards, and bank accounts for money or credit card theft purposes). Globally, Kaspersky Fraud Prevention reported that every second fraudulent transaction in the finance industry was an account impersonation in 2020. In South Africa, SAFPS has reported an increase of 337%.
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About
Our products and solutions operate in omnichannel mode (voice and text, including chat, videoconferencing and social networks) and automate both customer support and employee support services. Improve customer experience. Make sure customer voices are heard with no waiting time in line and navigating complex menus. Analyze 100% of conversations to extract valuable evidence for sales optimization. Digitalization and automation of routine processes through voice and text self-services bring measurable cost reductions from the start. Our differentiators are fast solutions delivery, out-of-the-box products, and advanced toolsets, which allow quick tuning and further development either by Spitch or customers/partners themselves. Omnichannel virtual assistants allow handling voice and text queries addressing the entire spectrum of tasks from precise intent recognition to fully automatic end-to-end processing of standard customer requests in natural language.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Enterprises in search of a solution to recognize customers' unique vocal characteristics to identify them
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Audience
Businesses and companies seeking a solution to automate and improve their customer communication in all channels
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationOneVault
United States
onevault.co.za/voice-biometrics/
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Company InformationSpitch
United States
spitch.ai/
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Categories |
Categories |
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Integrations
SAP Store
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