TeamSupport

TeamSupport

TeamSupport LLC
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About

Netiquette Customer Relationship Management System (CRM) is a cloud CRM software that combines sales force automation and customer service management. Netiquette CRM software is also a help desk software that comprises a support ticketing system and enables support agents to track and solve customer support tickets efficiently. The customized Netiquette CRM software, it helps to create detailed customer profiles and order histories to help you track customers' behavior histories and identify new selling opportunities. Thus, you can better understand consumers' demands and react to their needs effectively through Netiquette CRM software. Moreover, Netiquette CRM software can help to build better client retention through customized consumer experiences as well as to enhance customer service while reducing your operational costs.

About

TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution to improve their services and increase sales

Audience

Help Desk software built for customer support. Reduce costs and improve customer satisfaction at the same time.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$50.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.4 / 5
support 4.8 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Netiquette
Founded: 2006
Singapore
www.netiquette.com.sg/netiquette-crm.html

Company Information

TeamSupport LLC
Founded: 2009
United States
www.teamsupport.com

Alternatives

Alternatives

LiveAgent

LiveAgent

Quality Unit
SocialHub

SocialHub

maloon

Categories

CRM

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Integrations

ClicData
FreeWebsite.com
Gmail
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Joomla!
Mailchimp
Microsoft 365
Oracle CRM On Demand
Salesforce
Squarespace
VICIdial
VICIhost
Weebly
X (Twitter)
Zoho Analytics
web.com

Integrations

ClicData
FreeWebsite.com
Gmail
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
HubSpot Marketing Hub
Joomla!
Mailchimp
Microsoft 365
Oracle CRM On Demand
Salesforce
Squarespace
VICIdial
VICIhost
Weebly
X (Twitter)
Zoho Analytics
web.com
Claim Netiquette CRM System and update features and information
Claim Netiquette CRM System and update features and information
Claim TeamSupport and update features and information
Claim TeamSupport and update features and information