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About

By embedding automation and GenAI into its core, M-Files' platform not only increases efficiencies for organizations but also empowers knowledge workers to focus on what truly matters—innovation and strategic growth. With 10 global offices, M-Files serves more than 5,000 customers in 100 countries. Experience M-Files yourself by taking our free 30-day trial. With four different trial solutions to choose from, you can explore M-Files in the way that best fits your business goals. Our General trial offers a broad introduction to M-Files and the benefits of knowledge work automation, while tailored industry trial solutions take a deeper dive into key use cases within Wealth Management, Manufacturing, and Energy & Utilities. For more information, visit www.m-files.com.

About

ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

M-Files serves a variety of industries and business needs for mid-market to Enterprise global B2B companies. The M-Files platform is especially suitable for knowledge workers that need to quickly find, collaborate, and process a large number of documents every day.

Audience

Companies of all sizes that want a knowledge management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$6 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 4.5 / 5
features 4.2 / 5
design 4.0 / 5
support 4.5 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.7 / 5
support 4.8 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

M-Files
Founded: 1989
United States
www.m-files.com

Company Information

ProProfs
Founded: 2006
United States
www.proprofs.com

Alternatives

Alternatives

UnForm

UnForm

Synergetic Data Systems, Inc.
Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
Nuxeo

Nuxeo

Hyland Software
PHPKB

PHPKB

Chadha Software Technologies
Bit.ai

Bit.ai

Bit Tech Labs

Categories

Categories

Document Management Features

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

File Sharing Features

Audit Trail
Chat / Messaging
Collaboration
Document Management
Drag & Drop
Electronic Signature
Encryption
File Synchronization
Search
User Management
Version Control
Workflow Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation Features

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
reStructured Text Support
Version Control
Webhooks
WYSIWIG Editor

Integrations

Adobe Acrobat Sign
AutoCAD
AutoCAD LT
Cadcorp
Docusign
Docusign Identify
Freshdesk
Google Analytics
Google Workspace
Jira Work Management
LCAB
Olark
OpenText CEM
SAP ERP
SaaShop
Salesforce
SnapEngage
Wufoo
Zendesk

Integrations

Adobe Acrobat Sign
AutoCAD
AutoCAD LT
Cadcorp
Docusign
Docusign Identify
Freshdesk
Google Analytics
Google Workspace
Jira Work Management
LCAB
Olark
OpenText CEM
SAP ERP
SaaShop
Salesforce
SnapEngage
Wufoo
Zendesk
Claim M-Files and update features and information
Claim M-Files and update features and information
Claim ProProfs Knowledge Base and update features and information
Claim ProProfs Knowledge Base and update features and information