Lime Connect vs. LiveChat Comparison


Lime Connect Lime Connect (formerly Userlike)	LiveChat LiveChat Software	+	+
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About Lime Connect (formerly Userlike) is Germany’s leading platform for AI-powered customer messaging and support automation. All messages from your website, WhatsApp, or any preferred messaging channel are centralized in the Message Center, where professional features such as live translations, file sharing, and video calls enhance customer interactions. Connect AI allows you to deploy autonomous AI Agents that handle up to 70% of customer requests independently, while the AI Copilot assists your service team by summarizing conversations, suggesting answers, and providing relevant knowledge in real time. Automate workflows, update integrated systems, and deliver seamless support across all channels. Lime Connect is developed and hosted in Germany, making it a GDPR-compliant software	About For the fastest and the most efficient way to help your customers, turn to LiveChat! As a leading live chat and help desk software solution for business, LiveChat transforms teams into customer service rockstars with its simple and easy-to-use applications. Apart from its core live chat functionality, LiveChat provides a wide range of add-on modules for sales and marketing automation as well as integrations with third-party customer relationship management (CRM) solutions.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Lime Connect is suitable for companies of any size and adapts to your business's needs and goals. Small and medium-sized companies, as well as large corporations like Toyota & Decathlon, already rely on Lime Connect.	Audience Used by companies of all sizes around the world and from every industry. Startups, small, and midsize businesses and large-scale enterprises rely on LiveChat for their day-to-day customer service duties.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $90.00 per month Free Version Free Trial	Pricing $16.00 per agent per month Free Version Free Trial
Reviews/Ratings Overall 4.7 / 5 ease 4.6 / 5 features 4.4 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 4.9 / 5 ease 5.0 / 5 features 4.7 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Lime Connect (formerly Userlike) Founded: 2011 Germany connect.lime-technologies.com/en/	Company Information LiveChat Software Founded: 2002 United States www.livechat.com
Alternatives WotNot	Alternatives Freshchat Freshworks
Botmaker	Social Intents
FreeChat Popupsmart	Zoho SalesIQ Zoho
Heyday AI Hootsuite	B2Chat
Podium View All	ClickDesk View All
Categories Chatbot Conversational Marketing Conversational Support Customer Communications Management Customer Engagement Customer Experience Customer Satisfaction Customer Service Help Desk Lead Capture Lead Generation Lead Nurturing Live Chat	Categories Chatbot Conversational Commerce CRM Customer Engagement Customer Service Help Desk Live Chat
Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Show More Features Conversational Marketing Features Appointment Scheduling Audience Segmentation Chatbot Email Automation Group Messaging Human Handover Lead Distribution Lead Qualification Mobile Messaging Multi-Channel Communication Product Recommendations Video Chat Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Lead Capture Features Business Card / Badge Scanning Dashboard Data Extraction Lead Distribution Lead Notifications Lead Nurturing Lead Qualification Lead Scoring Online Forms Lead Generation Features Contact Discovery Contact Import/Export Lead Capture Lead Database Integration Lead Nurturing Lead Scoring Lead Segmentation Pipeline Management Prospecting Tools Visitor Identification	Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking
Integrations BigCommerce Campaign Monitor Capsule Dropbox Freshdesk GitHub Highrise HubSpot CRM HubSpot Customer Platform Mailchimp Pipedrive Qualimero Salesforce Slack Trello WordPress Zendesk Zendesk Sell Better Proposals EdgeTier Show More Integrations View All 29 Integrations	Integrations BigCommerce Campaign Monitor Capsule Dropbox Freshdesk GitHub Highrise HubSpot CRM HubSpot Customer Platform Mailchimp Pipedrive Qualimero Salesforce Slack Trello WordPress Zendesk Zendesk Sell Better Proposals EdgeTier Show More Integrations View All 238 Integrations
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