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About

Approve, assign, and resolve tickets in real time to accelerate resolutions with advanced AI capabilities. Get innovative features like integrated field support, ticket creation via WhatsApp, chatbots, self-service portals, etc. Unleash prebuilt helpdesk workflows with ML/NLP algorithms to ensure agents and customers don’t have to perform allocation based on product catalog or issue type. Easily improve key KPIs like CSAT, FCR, and CES. Capture customer analytics and turn them into actionable helpdesk insights. Leverage a single source of truth to enable agents to provide personalized responses, making customers feel more valued. Smoothly integrate external apps to enhance customer support while reducing time, effort, and costs. Swiftly connect to Salesforce, Microsoft Teams, WhatsApp, Slack, LiveChat, and Mailchimp. Infraon Helpdesk simplifies with an intuitive UI, boosting agent efficiency for proactive support.

About

Simplify customers and employees support with a help desk software deployed in minutes at a fraction of the cost. Still using spreadsheets and emails for requests? Mojo Helpdesk will free them and put them all in one place. Cut down incoming requests with the built-in knowledge base. Mojo keeps things organized. Tickets can be assigned and tagged. Mojo automation can do all this automatically. Mojo Helpdesk is an easy to use cloud ticket tracking that helps companies provide superior employee & customer service at a lower cost. Over 10 years ago, Metadot, the Mojo's parent company needed a help desk that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for organization like yours, and today thousands of businesses ranging from tens to hundreds of agents use Mojo Helpdesk to serve their customers and employees daily.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and contact centers interested in a tool to manage and optimize their customer support operations

Audience

Customer support teams and companies seeking a solution to setup a complete call management system

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$19 per month
Free Version
Free Trial

Pricing

$29 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Infraon
Founded: 2021
United States
infraon.io/infraon-helpdesk.html

Company Information

Metadot
Founded: 2006
United States
www.mojohelpdesk.com

Alternatives

SysAid

SysAid

SysAid Technologies

Alternatives

SutiDesk

SutiDesk

SutiSoft
Infizo Desk

Infizo Desk

Infizo
Total Support HelpDesk

Total Support HelpDesk

Resource Dynamics
Requestor

Requestor

Requestor Technologies

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Mailchimp
APIANT
AdRem NetCrunch
AuditShipment
Cyfe
Facebook
Formstack
HelpOnClick Live Chat
HubSpot Marketing Hub
HubSpot Operations Hub
Infraon Infinity
Insightly
Microsoft Teams
Nicereply
Robly
Salesforce
Slack
VisitorTrack
WordPress
Wufoo

Integrations

Mailchimp
APIANT
AdRem NetCrunch
AuditShipment
Cyfe
Facebook
Formstack
HelpOnClick Live Chat
HubSpot Marketing Hub
HubSpot Operations Hub
Infraon Infinity
Insightly
Microsoft Teams
Nicereply
Robly
Salesforce
Slack
VisitorTrack
WordPress
Wufoo
Claim Infraon Helpdesk and update features and information
Claim Infraon Helpdesk and update features and information
Claim Mojo Helpdesk and update features and information
Claim Mojo Helpdesk and update features and information