OptiOp

OptiOp

At the touch of a button
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About

Management solutions for the quality of customer experience to implement effective action plan. Evaluate your calls, e-mails, chats… Collect satisfaction information throughout the client and employee's journey. Define action plans to be implemented. Evaluating the quality of the customer relationship is, for decision makers and service providers, one of the top priorities. Hubicus provides a global offer of SaaS software, covering 3 complementary approaches: Quality Monitoring Compliance assessments of the process. Feedback Management Multi-channel hot topic polls. Abilities. Knowledge quizzes and management of employee skills. Quality Monitoring Process compliance assessments. Create your own criteria and evaluation grids. Choose the interactions you want to evaluate (telephone, e-mail, chat,...). Evaluate and debrief. Analyze and share. Hubicus Quality Monitoring offers a wide range of advanced features. Unlimited number of criteria.

About

The first step is measurement. We find that clients regularly monitor the customer service delivered by their people by listening to calls or reviewing chats or Twitter and Facebook posts. The results are often saved in spreadsheets and after a few weeks this becomes so burdensome to reliably and effectively mine for information that the quality program fails. OptiOp allows you to easily create and maintain your evaluation forms; perform evaluations quickly and simply across any number of skills or media channels; meet with employees and give feedback and record and track action items; measure the turnaround time for giving feedback and close the loop with employees signing off on receiving feedback. Use the chatbot to request a demo. The benefits don't stop there - for maximum effect, measurement and feedback must be applied consistently so OptiOp allows you to perform calibration sessions efficiently, bringing your evaluation or quality assurance team together.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprises looking for a quality management software to optimize customer satisfaction

Audience

Companies and enterprises looking for a solution to perform calibration sessions and improve quality assurance

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$200 per user, per year
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Hubicus
Founded: 2007
France
www.hubicus.com

Company Information

At the touch of a button
Founded: 2013
United Kingdom
www.optiop.com

Alternatives

OptiOp

OptiOp

At the touch of a button

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Categories

Categories

Quality Management Features

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Integrations

Facebook
X (Twitter)

Integrations

Facebook
X (Twitter)
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