Alternatives to Hubicus Quality Monitoring
Compare Hubicus Quality Monitoring alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Hubicus Quality Monitoring in 2026. Compare features, ratings, user reviews, pricing, and more from Hubicus Quality Monitoring competitors and alternatives in order to make an informed decision for your business.
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1
QEval
Etech Global Services
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. -
2
Total Lean Management (TLM) Software
Lean & Mean Business Systems
Perfect for a small company, TLM has everything you need, and can accelerate the implementation with consulting, training, procedure templates, and document writing/coaching support, plus we have validation templates and a system setting mode so small medical device companies have special features to help manage technical files and 510K submittals. TLM QMS Software saves you money AND makes your QMS more effective by providing a dual technology landscape for the two distinct QMS user types. Core modules include: • Audits • Contact Manager (CRM) • CAPA • Customer Feedback • Document Management • Electronic Forms • Employees • Employee Feedback • Equipment Calibration • Evaluations • FMEA • Inspections • Inventory/parts • Library • Meetings/Reviews • Metrics • Projects • Purchase Orders • Quality Record Mgt • Rejected Materials • Risk & Opportunities • Sales Orders • Strategic Planning • Surveys • Tasks/Events • Training • Work OrdersStarting Price: $45/user/month -
3
QVscribe
QRA
QVscribe, QRA's flagship product, unifies stakeholders by ensuring clear, concise artifacts. It automatically evaluates requirements, identifies risks, and guides engineers to address them. QVscribe simplifies artifact management by eliminating errors and verifying compliance with quality and industry standards. QVscribe Features: Glossary Integration: QVscribe now adds a fourth dimension by ensuring consistency across teams using different authoring tools. Term definitions appear alongside Quality Alerts, Warnings, and EARS Conformance checks within the project context. Customizable Configurations: Tailor QVscribe to meet specific verification needs for requirements, including business and system documents. This flexibility helps identify issues early before estimates or development progress. Integrated Guidance: QVscribe offers real-time recommendations during the editing process, helping authors effortlessly correct problem requirements and improve their quality. -
4
ARMATURE Fabric
ARMATURE
With ARMATURE Fabric™ you can manage your accreditation, certification, credentialing, audit, quality, and compliance activities within a single platform. Our software enables you to save time, operate more effectively and securely, and better serve your stakeholder communities. Whether you are managing institutional, programmatic, or specialized accreditation programs; certifying individuals, products, or organizations; conducting audits or assessments; or resolving non-conformances or other issues, ARMATURE Fabric can make it easier and more efficient for you and your stakeholders. Our secure, cloud-based software allows you to collect data in multiple ways (through online applications, audits, assessments, self-evaluations, inspections, forms, and surveys); manage your accreditation, certification, audit, and compliance workflows; capture and manage documents and artifacts, identify and remediate issues; generate reports; and spot new trends. -
5
[FP]-LIMS Software
Fink & Partner
The [FP]-LIMS modules are based on a powerful SQL database solution. These allow a quick query and processing of data. We guarantee maximum user-friendliness! Our job server is a central element for the automation of functions, which executes time- and event-controlled tasks. Like, to automatically monitor limit values and the associated alarm message (e-mail, message on the monitor, etc.) when they are exceeded. Using modern LIMS software and modules such as analysis management, inspection planning, workflow management, or ERP, you can design your quality management in the best way. This makes your production processes more efficient.Starting Price: $2500 one-time fee -
6
OptiOp
At the touch of a button
The first step is measurement. We find that clients regularly monitor the customer service delivered by their people by listening to calls or reviewing chats or Twitter and Facebook posts. The results are often saved in spreadsheets and after a few weeks this becomes so burdensome to reliably and effectively mine for information that the quality program fails. OptiOp allows you to easily create and maintain your evaluation forms; perform evaluations quickly and simply across any number of skills or media channels; meet with employees and give feedback and record and track action items; measure the turnaround time for giving feedback and close the loop with employees signing off on receiving feedback. Use the chatbot to request a demo. The benefits don't stop there - for maximum effect, measurement and feedback must be applied consistently so OptiOp allows you to perform calibration sessions efficiently, bringing your evaluation or quality assurance team together. -
7
TelStrat QM
Serenova
Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting. -
8
Scorable
Scorable
Scorable is an AI evaluation and monitoring platform designed to help developers measure, control, and improve the behavior of applications built with large language models. It enables teams to create customized automated evaluators, sometimes referred to as AI “judges”, that assess how an AI system responds to users and whether its outputs meet defined quality standards such as accuracy, relevance, helpfulness, tone, and policy compliance. Developers can describe what they want to measure in plain language, and the platform generates a tailored evaluation stack that tests AI outputs against context-specific criteria rather than generic benchmarks. These evaluators can be embedded directly into application code, allowing AI systems such as chatbots, retrieval-augmented generation (RAG) systems, or autonomous agents to be continuously monitored in production environments.Starting Price: $19 per month -
9
Efficient QMS
JnF Specialties
Install Efficient QMS™ online quality system anytime on your Company's website or install eQMS on a webhost server that you create using modern freeware. After eQMS installation, your Company's Admin is required to approve Users before they can login. Efficient QMS™ needs a license to operate. Its important for you to browse to your eQMS files to open the temp "license.txt" file with a text editor then find the expiration date. Visit with our tech support before the temp license expires to get a permanent license that enables uninterrupted operation of eQMS. The solution is very cost effective because "Lite eQMS" is complementary for any business in the United States and low cost "Complete eQMS" enables your Company to immediately implement an online quality system. Evaluate Efficient QMS™ document control and quality control software program to see how it can dramatically improve the efficiency of the management system that your Company needs to keep your Customers happy.Starting Price: $997 one-time payment -
10
PROLab
QuoData
PROLab is software used for planning, organizing, performing, and analyzing interlaboratory studies. It is used for both proficiency tests assessing the performance of laboratories (typically acc. to ISO 13528) and collaborative studies for the validation of analytical methods (typically acc. to ISO 5725: 1‐6). PROLab specifically provides all necessary features to meet the requirements of ISO/IEC 17043 on quality management and quality assurance for proficiency testing providers. The regular validation process includes both automated and manual testing to ensure that reports, computations, and displays of charts are done so correctly. With respect to the statistical evaluation of data, PROLab conforms to the computational requirements outlined in the standards listed. Tools for the performance assessment of laboratories across PT rounds. With PROLab, data entry and management are both easy and flexible. Data entry is possible by means of a flexible data import module. -
11
QwizPRO
Telonic IQ
QwizPRO simplifies quality management for ISO 9001 and AS9100 compliance, ensuring stress-free audits. Its user-friendly automation minimizes errors, saves time, and streamlines the compliance process. QwizPRO is essential for today’s competitive business environment, enabling quality excellence that’s hassle-free. Monitor and evaluate each supplier consistently, ensuring they align with your stringent quality benchmarks. With real-time analytics and customizable reporting features, the software offers a clear view of supplier performance, highlighting areas of excellence and identifying potential risks. Empower your team with QMS training that is designed to elevate their knowledge from quickly understanding industry standards to mastering complex procedures. QwizPRO allows you to automatically deploy training, monitor learning progress, and identify areas for further development. Leverage QwizPRO for instant access to the right documents for daily tasks.Starting Price: $199 per month -
12
Verint Quality Bot
Verint
Manual quality management processes are costly and ineffective. Verint Quality Bot automates your quality program to save time and money, improve quality, and reduce compliance risk. Start today and see 5x ROI. Is your quality management program working? Screening a small percentage of calls may leave non-compliant interactions hidden, and risk fines, lost business or worse. Verint can help. Most contact centers only review between 1 and 3% of calls. This severely limits your ability to identify risks and manage quality and compliance. Verint Automated Quality Management can automate the whole quality management process and help you achieve better compliance. Evaluate calls, identify non-compliance and assign coaching—for 100% of voice and text interactions. In this way, you will quickly gain a new level of insight into your organization’s standards of service and compliance. -
13
AI-QMS
Omind
AI-QMS by Omind is an smart call center quality management software to automate QA processes across voice channels. Designed for BPOs and customer service teams, it replaces manual evaluations with real-time with AI-driven interaction scoring, sentiment analysis, and compliance monitoring. Using Natural Language Processing (NLP) and speech analytics, AI-QMS evaluates up to 100% of customer interactions. The platform provides QA reports, detect coaching needs, and maintain consistent service quality. Key Capabilities: Automated QA Scoring Sentiment & Emotion Analysis Compliance Auditing Multi-Channel Evaluation -
14
ISO2HANDLE
ISO2HANDLE
Are you a quality or risk manager looking for a powerful solution? With ISO2HANDLE, you gain superpowers that give you control over your quality, safety, HR, and environmental processes in no time. ISO2HANDLE is the perfect solution for businesses in virtually any industry. Our software supports capabilities such as risk management, resource management, complaint management, task management, risk assessment, registrations, notifications, document management, audits, onboarding, evaluations, expense claims, leave requests, environmental measures, and more. With just one click, you can generate reports, making audits a breeze. Based in the Netherlands, we proudly support hundreds of companies worldwide.Starting Price: $0 -
15
ZEVA
CodeLynx
Zeva provides a highly intuitive interface and utilizes Microsoft’s Azure Cloud to provide a robust and secure hosted environment to scale from small organizations with fewer than 10 users to global enterprises with over 10,000 employees. What makes ZEVA a value proposition, for any organization, is the ability to create and manage an unlimited number of custom assessments, while providing real time data and analytics to decision makers and management anywhere in the world. Mitigate risk and maintain compliance with centralized secure hosting, improved reporting, and real-time dashboards and analytics. Items identified with “Findings” can be immediately assigned corrective measures to ensure timely remediations. The CodeLynx team developed the ZEVA platform to support the evolving evaluation requirements of commercial and government organizations of any size. -
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Five-Star Pivot
Five-Star Technology Solutions
Pivot includes innovative data analysis tools, formative assessments, and action planning templates that empower educators to meet each student at their individual level of need as efficiently as possible. Analyze assessment results, attendance, behavior, and grades. Determine mastery of key standards and learning objectives. Evaluate teacher practices to promote high-quality instruction. Every school district is different and has different technology needs. There is no one-size-fits all solution. We’d love to chat about who we are and how we can help. Schedule an appointment with our Account Executive, Tyler Jones, to discuss your needs more in depth. You can also reach Tyler at the phone number and email below. Start your technology journey today! Pivot’s Evaluation module allows to collect data easily throughout the evaluation process and provide effective feedback to staff members. -
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AID
kartECO
AID - Air Pollution Intelligent Defense is an Innovative Real Time Air Quality Monitoring System consisted of multiple measurement stations and an interactive multi-agent network with main target to assess air quality and environmental conditions and support decision making and action implementation for public health protection and air pollution mitigation. Perceives and evaluates the current environmental conditions using fuzzy logic. Informs the users with appropriate messages and indicators through internet and mobile app. Decides for the appropriate actions towards public health protection and air pollution mitigation. Implements respective interventions in order to control air pollution critical events. AID utilizes real time monitoring and fuzzy logic assessment of air quality conditions in order to protect public health by providing continuous information through internet and mobile application (Air-Polis) as well as to propose the appropriate actions. -
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AI Dev Assess
AI Dev Assess
AI-powered tool that generates role-specific assessment matrices and interview questions for outsourcing technical assessments. AI Dev Assess is focused on helping Assessment Department Heads standardize technical evaluations and improve assessment quality across their team of evaluators - Transform job descriptions into comprehensive interview materials within seconds. - Evaluate candidates systematically with a comprehensive grid of skills and proficiency levels. - Get tailored technical questions and sample answers for each unique position. - Access your interview materials immediately in both Excel and PDF formats. - Cut interview preparation time by up to 90% with our automated system.Starting Price: $39 -
19
Endera
Endera
Endera offers a secure, user-friendly SaaS platform for continuous evaluation of workforce risk, moving beyond traditional point-in-time background checks to provide real-time monitoring of employees, contractors, supply chain partners, and counterparties. This proactive approach enables organizations to promptly identify and address potential risks, such as criminal records or financial distress, thereby enhancing overall security and compliance. The platform delivers actionable, tailored alerts based on specific criteria, allowing for efficient risk management without the need for extensive IT integration. By automating the evaluation process, Endera reduces the administrative burden associated with periodic re-screening, offering a cost-effective solution that ensures workforce trust and safety. This continuous monitoring not only aids in maintaining compliance with industry regulations but also supports proactive risk mitigation, empowering organizations to make informed decisions. -
20
Devth
Devth
Devth is an AI-powered developer assessment and hiring platform that helps organizations streamline technical screening and evaluation by providing precise, efficient coding tests, skills assessments, and monitored interview experiences all in one place. It lets you assess candidates across industry-relevant skills, including real-world AI and web development tasks, and supports 28 programming languages with over 1,000 diverse question types so teams can tailor evaluations to the technical capabilities they need. It includes AI-driven remote proctoring and monitoring, such as facial recognition, gaze and posture analysis, voice detection, and unauthorized person alerts, to ensure fair, secure assessment environments and prevent misconduct during tests. Devth’s detailed results reports give insights into individual candidate performance, while customized content creation allows expert-crafted questions or company-specific evaluation criteria to be built into assessments. -
21
Fast Quality Software
Fast Quality Software
Fast Quality Software is a comprehensive quality management solution designed to streamline quality assurance processes across various industries. Fast Quality Software facilitates the management of quality-based processes such as non-conformance and corrective actions, improves data integrity and consistency, enforces controlled and repeatable processes, and provides audit information and reporting. It aids in measuring the cost of quality/non-conformance, communicating quality across the enterprise, capturing necessary quality data for compliance, identifying improvement opportunities, and managing changes. By implementing Fast TQM Software, organizations can improve product quality, lower production costs, enhance decision-making, maintain traceability and compliance, monitor supply chains, decrease human error, minimize waste, reduce inventory costs, and optimize manufacturing process efficiency. -
22
Selene 1
atla
Atla's Selene 1 API offers state-of-the-art AI evaluation models, enabling developers to define custom evaluation criteria and obtain precise judgments on their AI applications' performance. Selene outperforms frontier models on commonly used evaluation benchmarks, ensuring accurate and reliable assessments. Users can customize evaluations to their specific use cases through the Alignment Platform, allowing for fine-grained analysis and tailored scoring formats. The API provides actionable critiques alongside accurate evaluation scores, facilitating seamless integration into existing workflows. Pre-built metrics, such as relevance, correctness, helpfulness, faithfulness, logical coherence, and conciseness, are available to address common evaluation scenarios, including detecting hallucinations in retrieval-augmented generation applications or comparing outputs to ground truth data. -
23
KickUp
KickUp
KickUp is a platform for modern professional growth teams to track educator progress, align strategic priorities with PD activities and performance evaluation, and build on success for continuous improvement. We support professional growth teams through two complementary modules: Professional Learning, for managing PD activities and evaluating outcomes, and Professional Growth, for tracking formative and summative data on educator performance. Improve educator practice and unlock insights about the effectiveness of your supports by bringing data from learning walks, coaching cycles, and needs assessments into one hub. Build educator engagement and effectiveness by connecting all of your online and offline PD to one, simple, source of truth. Move performance evaluation from compliance to growth, and invest educators in a cycle of continuous improvement. -
24
inblue QMS
inblue
Modify the fields based on the reality of your company. Grant permissions and define your deadlines. Take control of Documents. Evaluate your suppliers. Generate a SWOT Matrix. Create Corrective Action Status reports. And everything that the ISO Standard requires. Get reminders of due deadlines and notifications every time you're assigned a task; by email and on the panel. Record comments and versions for better follow-up. Includes change history. It maintains a history of creation, edition, derivation of the collaboration processes. Planning, registration and monitoring of processes, audits and procedures. Attach evidence and documentation. Optimization of time, cost reduction, visualization and interaction of processes, methodologies for follow-up, timely resolution of problems. These are just some of the benefits of digitizing your management system with inblue QMS.Starting Price: $10 per user per month -
25
IMS Compliance Manager
Innovative Management Systems
Compliance Manager is a Software As A Service application that allows you to manage: Documents - Add, update, archive and manage your Policies, Procedures, Forms and Templates. Projects - Manage your projects and documentation allowing team members to share project information. Tasks - Manage tasks, audits, nonconformances, corrective & preventive actions, complaints and incidents. Alerts - Manage e-mail alerts to improve timely close out of corrective & preventive actions. Incidents - Manage incidents, investigations, resolutions and root cause analysis. Training - Manage employee records, training logs and appraisals. Suppliers - Manage supplier records and performance evaluations. Reports - Produce reports on Audit Results, Root Cause Analysis, Training, and Supplier Performance. Manage e-mail alerts to improve the timely close-out of corrective actions. Manage supplier records and performance evaluations.Starting Price: $50 per month -
26
Smart Decisions
Cogentus Consulting
The best software in the world for pioneering, evaluation of alternatives, value engineering and prioritization. Unlimited options and criteria with outstanding sensitivity analysis will satisfy the most demanding applications. It provides robust and transparent analysis with unprecedented sensitivity analysis and graphical displays. With world-class tools included for problem definition and idea generation, you can be sure your selection of options for evaluation will be comprehensive. Plus the addition of project management and benefit management tools provides you with the full life-cycle - from problem to solution - all in one place. Nowhere else can you track from the original problem, through the ideas proposed to the evaluation and selection of the preferred option. Then to monitor the implementation of that solution and finally to double-check that the implemented solution actually solves the original problem.Starting Price: $800.00/one-time/user -
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Classroom management, collaboration, and real-time assessments at the click of a mouse. Harness technology and embrace flexibility to reinvent the classroom. HP Classroom Manager lets you cultivate a collaborative learning environment. Share documents, messages, and websites seamlessly. Use group chats to support project based learning. Give control to students to present their work from their device. Monitor student activities, evaluate progress and provide supportive feedback. Capture and review student’s work, chats, and websites visited. Take remote control of connected PCs via the user-friendly technician console. Start/stop student computers to conserve power and manage student printing. Restrict website and application usage; limit external device use to prevent viruses. Evaluate student work in real-time and provide assessments to gauge understanding. Deploy game show-style Question and Answer quizzes.
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28
Scale Evaluation
Scale
Scale Evaluation offers a comprehensive evaluation platform tailored for developers of large language models. This platform addresses current challenges in AI model assessment, such as the scarcity of high-quality, trustworthy evaluation datasets and the lack of consistent model comparisons. By providing proprietary evaluation sets across various domains and capabilities, Scale ensures accurate model assessments without overfitting. The platform features a user-friendly interface for analyzing and reporting model performance, enabling standardized evaluations for true apples-to-apples comparisons. Additionally, Scale's network of expert human raters delivers reliable evaluations, supported by transparent metrics and quality assurance mechanisms. The platform also offers targeted evaluations with custom sets focusing on specific model concerns, facilitating precise improvements through new training data. -
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eAlicia
eAlicia
Evaluate and control the profitability of your business by facilitating decision making. Get a global view by measuring customer satisfaction and the quality of your services/products anywhere in the world. All the information at your fingertips, to have data in real-time. Predict any problematic situation, react and design effective action plans. Understand how you are impacting and how satisfied your customers are perceiving. Evaluate employee satisfaction, react and find solutions in time by improving productivity with a smile. Perform product tests, analyze the behavior of your users and get a good positioning in front of the competition. Implement all security and anonymity controls for your surveys. -
30
TestCone
Sublime Enterprises LLC
TestCone is an LMS powerhouse. It is a one-stop solution for organizations, institutions, training companies, independent trainers, educators, students, and parents. TestCone has tools and workflows to manage instructor-led/online training courses, proctored/un-proctored student/employee/standardized testing, campus recruitment, employee hiring, self-learning, and much more. —Conduct offline/live/Zoom modular courses —Upload /configure/use SCORM/x-API courses —Create your own online, Instructor-led courses. —Market courses via the included portal —Evaluate - Quizzes/proctored tests/surveys —Built-in engine for Quizzes, short answers, and Essay questions with bulk upload facility. —Upload templates & generate participant certificates. —Discussion threads and chat. —Leaderboard with configurable criteria —Monetize your courses and Quiz Bundles —Manage invitations with custom templates and emails. —Stripe and Paypal integrated for direct payments.Starting Price: $0/month -
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UpStack.ai
Upstack AI
Upstack.AI is a comprehensive AI-powered recruitment assessment platform that helps companies identify top talent faster and more accurately. Intelligent Screening, Automated Our AI interviewer conducts natural chatbot and voice conversations with candidates, asking relevant questions based on the job requirements and their CV. It evaluates responses in real-time, tracking criteria met, engagement quality, and even typing integrity metrics. Complete Assessment Toolkit Branded Candidate Experience Candidates see your company branding throughout. Share assessment links publicly or send directly. Support for OAuth login (Google, Microsoft, LinkedIn) and email verification ensures authentic applicants Actionable Analytics Get weighted scores across all components—eligibility, CV match, interview performance, and technical skills. View detailed breakdowns, conversation transcripts, and AI-generated interview conclusions. Identify who to advance instantly. Built for ScaleStarting Price: $49/month/user -
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Ragas
Ragas
Ragas is an open-source framework designed to test and evaluate Large Language Model (LLM) applications. It offers automatic metrics to assess performance and robustness, synthetic test data generation tailored to specific requirements, and workflows to ensure quality during development and production monitoring. Ragas integrates seamlessly with existing stacks, providing insights to enhance LLM applications. The platform is maintained by a team of passionate individuals leveraging cutting-edge research and pragmatic engineering practices to empower visionaries redefining LLM possibilities. Synthetically generate high-quality and diverse evaluation data customized for your requirements. Evaluate and ensure the quality of your LLM application in production. Use insights to improve your application. Automatic metrics that helps you understand the performance and robustness of your LLM application.Starting Price: Free -
33
FlinkISO
Techmentis Global Services
FlinkISO Quality Management System is one of the best quality management softwares available for small and medium business. Integrated with ONLYOFFICE editors, FlinkISO QMS allows you to build Custom HTML forms as per your QMS document's requirement. You can build your own QMS without any expert help or coding. To start with, modules like Audit Management, Customer Complaints, Document Management, Change Control etc are already in-built in the application. You can add your custom business rules, email triggers and even additional HTML fields with drag-and-drop feature. Application is available, both on-premise & on-cloud with flexible and affordable payment options. While on-cloud, you get 45+ days of evaluation period without making any payments, on-premise edition is available at USD80/mo.Starting Price: $80.00/month -
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Midas Health Analytics
symplr
Coordinating care, evaluating and demonstrating quality, identifying risks, and monitoring compliance all require data from multiple sources and systems — and all are key to improving the patient and provider experience. Midas Health Analytics improves operational and clinical performance with solutions that manage risk, control cost, and turn data into actionable insights. Track and trend performance over time, proactively manage and mitigate risk, make data-driven decisions amid constant regulatory changes, and elevate and foster a safe care environment for all. Reach unprecedented operational efficiency when evaluating, interpreting, and demonstrating quality of care performance results to stakeholders in today's complex healthcare ecosystem. -
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Calabrio Quality Management
Calabrio
Strengthen relationships, deepen loyalty, and drive measurable impact across the business. Automate recording and reporting and streamline evaluations—so you can spend more time coaching and leading. Create shorter feedback loops to engage and motivate agents. Use intelligent analytics to focus your attention where it matters most. Let the voice of the customer lead the way to consistent, outstanding customer experiences. Tune out the noise and target the insights you need to meet your contact center goals and drive business value. Quality managers must monitor and coach employees, whether on-site or remote. This includes performing regular evaluations and training to ensure positive customer interactions while monitoring trends and ensuring compliance. For company leadership, a successful quality program is a key to keeping employees engaged and customers happy. Calabrio Quality Management allows you to understand the complete agent and customer experience. -
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Evaluator
Midrig
Evaluator helps you to make a structured decision when considering a variety of options against a common set of criteria. For example, selecting a vendor’s product or service based on features, cost, supply, etc. Each option is scored against the criteria, and the results for all the options can then be compared. Each criterion can be weighted based on its relative importance, to adjust its influence on the overall score. Evaluator enables a group of people to participate in the evaluation by recording their individual scores, which are consolidated into an overall scorecard for the group. The results can be viewed in various formats and presented in a report. At any point in time, a baseline can be taken of the scorecard for audit purposes. Scorecard templates can be created from existing evaluation criteria in order to quickly create a new scorecard for evaluating a new set of options based on the same criteria. Specify a weight for each criteria based on their relative importance. -
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AQF
BGR Informatique
AQF is a management software of quality developed by professionals in quality control. AQF is a total solution that makes it possible to eliminate the procedures paper and it helps you to easily carry out all the stages of the actions in quality assurance. We offer a modular service to allow all companies to obtain a suitable product while avoiding unnecessary costs. Only the main module is mandatory for the installation of the additional modules. Our AQF module is not only complementary to its own modules. The AQF module is also complementary to the software and/or ERP already used by your organization. Create, manage and share your controls internally, your supplier's audits, your procedures, and your documents. Simplify procedures between users and assign specific rights to control outgoing information. Automate the request for documentation in order to avoid oversights. With the Internet of Things (IoT) connectivity, manage and control the temperature and humidity. -
38
Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. -
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AssessTEAM
AssessTEAM
AssessTEAM is a simple employee evaluation software designed to work for businesses of any size. The system is easy to deploy, comes with thousands of pre-built KPIs and supports over 30 evaluation methodologies, including 360-degree, top-down, traditional reviews, continuous feedback, anniversary day evaluations, and many more. We are completely cloud-based with our Android and iPhone apps topping charts on both the app stores. Simple rollouts and sustainable performance management are what make us stand apart from the competition. Evaluate on-the-job performance, customer feedback, employee goals and monitor employee time investments in real-time. Powerful dashboards deliver group summaries and individual employee reports that have actionable business intelligence. Employees benefit from job clarity. Accurate, timely feedback and simplified engagement via mobile apps keep your team aligned with organizational goals.Starting Price: $3.00/month/user -
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Aspect Quality
Aspect, an Alvaria Brand
Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions. Effective customer engagement requires a strong emphasis on call center agent quality control. By integrating quality monitoring with recording and survey capabilities, you can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality. Easily record, playback, stop, start and pause both two-sided voice and desktop interactions. Recording gives insights into the complete customer experience and helps improve agent quality and performance. Robust evaluation tools give insights into the complete customer experience and help improve agent quality and performance. -
41
OmniPCX RECORD Suite
Alcatel-Lucent
For contact centers and enterprises in industries that require legal and regulatory compliance, it's critical to record your transactions and interactions in order to demonstrate transparency. Alcatel-Lucent OmniPCX RECORD Suite is a web-based tool that does all that and more, enabling you to record, monitor and evaluate employee-customer interactions. This is particularly important in financial services, utilities, healthcare, education, hospitality and public safety organizations. By integrating call recording and monitoring directly into your existing telephony infrastructure, the OmniPCX RECORD Suite provides a scalable, modular and affordable toolset. In addition, supervisors can review recorded calls with agents and use the integrated quality monitor module to assess agent performance. Record voice and online interactions between your employees and customers. Improve the quality of future customer interactions by identifying coaching opportunities. -
42
Sercle QMS
Sercle
Delivering Quality Management Software to help manage your compliance against ISO standards. Such as ISO 9001, ISO 13485, ISO 17025, FDA, GMP, BRC. EQMS software is being placed into many different companies within different industries and with different ISO requirements with an overarching goal of helping in achieving product quality and optimum standards. Some EQMS applications are better suited as enterprise quality management systems and other systems for small to medium-sized businesses however regardless of setting, below are some key points that components of any of the best quality management software out there. Businesses may implement a quality process like CAPA (Corrective Action Preventative Action) into their EQMS software and this process may look different from one business to another even if they belong to the same sector. The ability to customize the workflow, fields, layouts to adapt to the behaviour of the business ensures a smooth implementation. -
43
Opinionmeter
Opinionmeter
Turn feedback and operational data into actionable insights. Collect feedback, score, benchmark, and operationalize actionable insights. Over 9 million surveys, forms and sensory ballots completed across multiple industries. Customer Experience, Employee Engagement, Patient Experience. Eliminate guesswork by identifying problems and taking corrective action. Compliance, Risk Assessment, Audit and more. Collect consistent data, identify and remedy safety and compliance issues faster. Sensory evaluation ballot. Data capture and analytics for the Food/Beverage and Consumer goods sensory evaluation.Starting Price: $95.00/month -
44
Hexagon Metrology
Hexagon
Hexagon Manufacturing Intelligence works with manufacturers to create solutions for the smart factory. Our hardware and software solutions use data to connect departments, embed continuous learning into all stages of the production process and place intelligent quality at the heart of the product lifecycle. With data informing decision-making from concept to reality, quality drives productivity. From hand tools to automated solutions, coordinate measuring machines (CMMs) to portable measuring arms, laser trackers and optical scanners, Hexagon Manufacturing Intelligence provides industrial metrology systems for when dimensional measurement matters. Hexagon Manufacturing Intelligence is the largest software developer in the metrology industry and offers a wide range of in-house developed, individually-customizable software packages that deliver intelligent and effective data acquisition, analysis and evaluation as well as powerful data management and reporting tools. -
45
HoneyHive
HoneyHive
AI engineering doesn't have to be a black box. Get full visibility with tools for tracing, evaluation, prompt management, and more. HoneyHive is an AI observability and evaluation platform designed to assist teams in building reliable generative AI applications. It offers tools for evaluating, testing, and monitoring AI models, enabling engineers, product managers, and domain experts to collaborate effectively. Measure quality over large test suites to identify improvements and regressions with each iteration. Track usage, feedback, and quality at scale, facilitating the identification of issues and driving continuous improvements. HoneyHive supports integration with various model providers and frameworks, offering flexibility and scalability to meet diverse organizational needs. It is suitable for teams aiming to ensure the quality and performance of their AI agents, providing a unified platform for evaluation, monitoring, and prompt management. -
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Qualiex
ForLogic
Quality Management Software. Overcome the challenges of Quality in your company with the software rated as the easiest to use. More than 45,000 professionals are already simplifying their management systems. Ask questions about Qualiex via Online Chat. In addition to email and phone, you can chat in real time with ISO 9001 Lead Auditors during our office hours, taking questions quickly and conveniently. Non-Compliance Management. No more feeling lost in the non-conformity process. Forlogic Tracker will eliminate spreadsheets, automate the charges made by email, centralize your information and evolve your NC management. Be more efficient in dealing with non-conformities by managing the main causes. Looking back, we can see that Quality has undergone several transformations. We have already lived through the era of Inspection, the era of Statistical Control and then Total Quality Management.Starting Price: $1500 per month -
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EarlyWorks
EarlyWorks
EarlyWorks is a comprehensive early childhood programming, documentation, portfolio and family communication system. EarlyWorks simplifies and streamlines all aspects of childcare documentation and programming across an entire service. EarlyWorks allows educators to make visible the quality of the program being delivered each day in every room of the service. Observations, analysis of learning, planning, implementation, and evaluation of experiences, can all be documented and easily linked as part of an ongoing cycle. EarlyWorks makes it easy to keep families informed about the program and their child’s progress in real time. Every child’s learning and development can be easily monitored and assessed at any time. Individual planning cycles, learning journeys and learning profiles are updated by EarlyWorks every time documentation is added. Administrators and educators can contribute towards the service’s Quality Improvement Plan. -
48
ISO Office
ISO Software
Measure compliance through action tracking like NCR's, Incidents, Near Miss's, Management Review Actions. Effective Non-Conformance Management is the Key to Continuous improvement. ACTION Manager. Transform your business. Monitor and Manage all your documentation from one centralized platform. One system, one company, multiple sites, multiple countries. DOC Manager. Manage your company Objectives the SMART way with our Objective Manager. Ensure they are Specific, Measurable, Achievable, Relevant and Time Bound. Objective Manager. Take Control of your Employees Training. The easy way to track and manage your employee training records and evaluations of competencies. Training Manager. Manage your internal audit life cycle and Improve audit efficiency within your organization. Audit Manager. The Management of Change application allows you to standardize your approach to change, from initiation and evaluation all the way through to implementation and follow up. -
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Abacus Human Resources
Abacus
Abacus Human Resources offers you comprehensive solutions for advanced and efficient HR management. The flexible and versatile software enables a complete digitalization of all HR processes, unburdens your HR department, and serves as a central management tool for supervisors. Increase the HR competence of your company by providing HR, your managers, and employees with a modern working environment with intuitive tools and customizable processes. The central focus of the HR solution is the efficient cooperation of the multiple stakeholder groups. In applicant management, for example, applications can be exchanged directly with key decision-makers, and communication between the people involved is fast and confidential. Performance reviews are conducted completely digitally. Supervisors evaluate their employees using assessment criteria that have been defined based on the requirements and competencies of their function. -
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Tessabyte Throughput Test
Netmantics
Tessabyte Throughput Test is an application for testing the performance of a wireless or wired network. This utility continuously sends TCP and UDP data streams across your network and computes important metrics, such as upstream and downstream throughput values, packet loss, and round-trip time, and displays the results in both numeric and chart formats. It supports both IPv4 and IPv6 connections and allows the user to evaluate network performance depending on the Quality of Service settings. In addition to this core functionality, the application can generate reports, conduct pre-scheduled tests, and allows payload customization. Tessabyte can be used for capacity testing, link quality analysis, testing network congestion, WLAN performance evaluation, Quality of Service (QoS) assessment, firmware and hardware updates validation, network topology planning, comparative benchmarking, load balancing verification, SLA compliance verification, and hardware compatibility testing.Starting Price: $0
