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About

Comarch CRM for Telecoms is a user-friendly system dedicated to helping customer service representatives build unique and personalized customer relations. The power of Comarch CRM for Telecoms lies in its ability to make life easier for users. Navigating in data is streamlined for rapid and logical access. Provide superior services, respond promptly to incoming orders and inquiries, and include personalized products in your offer thanks to a complete 360-degree customer view run in real time and always in context. Comarch CRM for Telecoms is a crucial product within Comarch BSS. Pre-integrated with other Comarch BSS/OSS components, Comarch CRM for Telecoms automates key processes in the fields of sales, marketing and customer care. The system has a user-friendly GUI with advanced tools for comprehensive support of daily sales and back-office operations based on the “one desk – full service” concept.

About

As telcos adjust to the business environment of the digital era and launch innovative services based on the Internet of Things, often in collaboration with partners, telecom billing systems gain a new and powerful role in facilitating new services that are based on real customer needs and are monetized efficiently. This requires close attention to be paid to telecom revenue management. Comarch Convergent Billing System is a key product of Comarch BSS, pre-integrated with other modules such as the Comarch Product Catalog and Comarch BSS Mediation. Comarch CBS features a real-time online charging system (OCS) for any service type, and facilitates the development of new business models in cooperation with partners – a key element in expanding business in the digital world. Comarch Convergent Billing System is a high capacity, flexible and scalable service-agnostic telecom billing data management system, which can be used by service providers to monetize services.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Telecom operators searching for a solution to create high-value use cases for businesses and consumers

Audience

Telecom companies interested in a project management software solution to improve SLA compliance and increase customer satisfaction

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Comarch
Founded: 1993
Poland
www.comarch.com/telecommunications/bss-solutions/crm-for-telecoms/

Company Information

Comarch
Founded: 1993
Poland
www.comarch.com/telecommunications/bss-solutions/convergent-billing-system/

Alternatives

BeOne System

BeOne System

BeOne System Inc.

Alternatives

Csmart Telco CRM

Csmart Telco CRM

Covalense Digital Solutions
CostGuard

CostGuard

IDI Billing Solutions

Categories

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Billing and Provisioning Features

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Integrations

Alumio

Integrations

Alumio
Claim Comarch CRM for Telecoms and update features and information
Claim Comarch CRM for Telecoms and update features and information
Claim Comarch Convergent Billing System and update features and information
Claim Comarch Convergent Billing System and update features and information