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About

Call Box provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. Ditch outdated hardware systems that are difficult to configure and expensive to maintain. Quickly make adjustments with Call Box's flexible and reliable VoIP system. Uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. Drive a culture of phone accountability with continuous feedback loops that change the outcome of a call before it ends. Call Box delivers an optimal caller experience through custom call routing, specified time conditions, custom auto attendants, personalized voicemail greetings, and more. Call Box presents your agents with customer history, lead source information, and performance indicators as live calls come into your business. Call Box connects callers to the right place as quickly as possible based on previous interactions, predicted agent success, and advanced call routing.

About

Leverage AI-driven insights and actionables from your customer conversations across all channels, calls, chats, and meetings to boost your business efficiency. CallZen’s state-of-the-art multilingual AI engine lets you transcribe & summarize calls across multiple language dialects. Use CallZen to track every part of your customer conversation across calls, chats, meetings, etc. Track customer complaints, queries, feedback, etc. Configure your own business parameters in CallZen to score your agent conversations with your customers. Use CallZen to track & report your most valuable customer feedback. Identify key product suggestions by your customers and key feature requests. Monitor talking points between your customers & field partners, delivery executives, relationship managers, vendors, drivers, etc. Set your quality standards once and leave behind manual audits and call monitoring. Track scores, strengths & weaknesses of each of your agents with CallZen.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a comprehensive phone solution

Audience

Anyone requiring an AI solution to unlock insights from conversations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Call Box
Founded: 1988
United States
www.callbox.com

Company Information

CallZen.AI
callzen.ai/

Alternatives

Alternatives

Categories

Categories

Integrations

Amazon Web Services (AWS)
Gmail
Google Cloud Platform
Slack

Integrations

Amazon Web Services (AWS)
Gmail
Google Cloud Platform
Slack
Claim Call Box and update features and information
Claim Call Box and update features and information
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Claim CallZen.AI and update features and information