Alternatives to CallZen.AI
Compare CallZen.AI alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to CallZen.AI in 2026. Compare features, ratings, user reviews, pricing, and more from CallZen.AI competitors and alternatives in order to make an informed decision for your business.
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1
QEval
Etech Global Services
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. -
2
CallTrackingMetrics
CallTrackingMetrics
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality. -
3
CloudTalk
CloudTalk
Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams). 25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).Starting Price: $25.00/month (billed annually) -
4
CallFinder
CallFinder
CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves as the speech analytics experts because, well, that’s all we do. We’re all about delivering a truly different software experience. You never get something that’s out-of-the-box. On purpose. Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs. -
5
AI Rudder
AI Rudder
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication. -
6
CallRail
CallRail
CallRail is here to bring complete visibility to the marketers who rely on quality inbound leads to measure success. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. We see the opportunities in surfacing and connecting data from calls, forms, chat and beyond—helping our customers get to better outcomes.Starting Price: $45.00/month -
7
Balto
Balto
Sales software that helps you close more on every call. Sell more, optimize your sales team, and grow your business with Balto. The first live call guidance software. Balto is the first real-time call guidance software. Powered by AI, Balto analyzes speech on both sides of the call and immediately delivers critical information to reps using Balto. Balto, tracks 100% of your calls. Tracking conversations means there’s always clear data on which reps say what they are supposed to, what questions or value propositions convert best, and how you can optimize. Included with Balto is an easy to use data studio that allows for deeper insights into call strategy. Reps making calls get automatic real-time call guidance, so they always know the best thing to say and can close more deals. Scale insights at the push of a button. Deliver excellent conversations every time. Prevent mistakes before they happen. -
8
Fireflies.ai
Fireflies
Fireflies is an AI voice assistant that helps transcribe, take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platforms in the world like Zoom, Google Meet, Webex, & Microsoft Teams along with business applications like Slack and Salesforce. Record: Instantly record meetings across all major web-conferencing platforms. Invite Fireflies or have it automatically capture them. Transcribe: Fireflies can transcribe live meetings or audio files that you upload. Skim the transcripts & listen to the audio simultaneously. Collaborate: Add comments & flag important moments on calls for teammates to easily review. Search: Review an hour long call in less than 5 minutes. Filter to action items, dates, metrics, and other important topics.Starting Price: $10 per user per month -
9
Call Optix
Call Optix
Call Optix is an AI-powered sales intelligence & voice analytics platform that transforms customer conversations into revenue insights. It automatically transcribes & analyzes every call with sentiment analysis, and dynamic tagging to reveal trends and surface upsell opportunities. The AI extracts custom fields specific to your business—check-in dates, policy numbers, vehicle preference etc. Agent performance scorecards measure call quality and efficiency, giving managers clear visibility into strengths & development areas for targeted coaching. The Business Intelligence Dashboard serves as your real-time command center for calls, talk time, and revenue metrics, while the visual Sales Board & Pipeline Funnel track deals through customizable stages with win/loss rates & conversion data. From lead capture to deal management with full activity history, Call Optix unifies conversation intelligence and CRM in 1 platform, with AI agents that handle bookings, qualify leads, and follow-ups.Starting Price: $0.06/minute -
10
OptiCall
OptiCall Solutions
OptiCall is an AI-powered voice intelligence platform designed for telecom providers and contact centers to optimize customer operations. It analyzes 100% of customer conversations using AI to uncover insights, improve service quality, and increase conversion rates. The platform provides real-time agent assistance, offering guidance, next steps, and risk alerts during live calls. It includes automated QA scoring and custom scorecards to replace manual call reviews and ensure consistent evaluation. OptiCall also supports multilingual workflows, enabling teams to analyze and manage conversations across different languages. Its unified system combines analytics, voicebot routing, and operational workflows into a single platform. Overall, OptiCall helps organizations enhance performance, reduce inefficiencies, and gain full visibility into customer interactions. -
11
Convin
Convin
Convin is a conversation intelligence platform that integrates Generative AI to transform call center operations. It automates 100% of lead engagement using multilingual virtual agents and provides real-time assistance to agents during calls. By tracking and analyzing every interaction, Convin offers detailed insights into agent performance, customer sentiment, and key trends. The platform uses AI-powered quality assurance to ensure unbiased evaluations of all interactions, from calls to chats to emails. Convin’s deep analytics capabilities—such as conversation behavior analysis and customer intelligence—empower businesses to optimize agent-customer interactions, replicate successful behaviors, and identify opportunities for improvement. The platform seamlessly integrates with existing systems and supports 70+ languages, making it ideal for global organizations looking to scale their contact center operations effectively. -
12
Wonderway
Wonderway
Wonderway Coach AI provides a real sales coaching on EVERY. SINGLE. CALL. What can Wonderway Coach do for you: - Fills in coaching scorecards for every call - Checks who is following the playbook (and who isn’t) - Automates the sales QA process - Understands strengths and weaknesses of each sales rep - Identifies what top performers do differently - Saves managers hours each week listening to calls What makes us different from other sales call recording tools? COACH doesn’t compete with conversation intelligence tools - we integrate with them. COACH uses ChatGPT to analyze performance, fill in scorecards and give reps personalized feedback just like a manager (but in a fraction of the time).Starting Price: $40/month/user -
13
Ciara
Ciara
Ciara is a digital conversation assistant that helps sales professionals around the world improve sales calls and productivity. It is easy to set up, use, and adapt. Named as one of the Top50 Digital Startups in Europe by TechCrunch, Ciara offers ongoing innovation, superior call guidance, and seamless integration to the most popular business applications. Make remote your unfair advantage. The powerful in-call assistant for remote and inside sales teams enabling smooth and productive customer conversations. Ciara is a new type of sales enablement software. It guides remote customer conversations by providing smart talking points and relevant information in real time during your call. Ciara transcribes and records the conversation and creates insightful call summaries that get automatically synced to your CRM system. Small and big sales teams alike have perfect customer interactions with Ciara. -
14
Gistly
Gistly
Gistly is an AI conversation intelligence platform that provides automated QA scoring, real-time call transcription in 10+ languages including Hindi-English code-switching, compliance monitoring under DPDP Act and GDPR, and conversation analytics for contact centers and BPOs. It audits 100% of customer conversations, replacing the traditional model of manual sampling that covers only 2-5% of calls. Purpose-built for mid-market BPOs with 200-500 agents. Deploys in 48 hours with transparent pricing.Starting Price: $25/month -
15
Nimitai
REN AI Technologies Private Limited
Nimitai is AI meeting intelligence and conversation intelligence software for B2B SaaS sales teams, founders, and early-stage sales organizations (1–50 reps). Unlike generic meeting notetakers (Fathom, Fireflies, Otter.ai), Nimitai is purpose-built for sales intelligence: → Real-time AI co-pilot during calls (not just post-call) → Objection pattern detection across all recorded calls → Deal risk scoring and next-step monitoring → Rep coaching scorecards (talk ratio, question quality, objection handling) → Win/loss analysis correlated with CRM outcomes → Automatic CRM sync to Salesforce, HubSpot, Pipedrive Nimitai was built by founders Nilansh Gupta and Archit Dhir (REN AI Technologies) after analyzing 350+ real sales calls across 200+ B2B businesses.Starting Price: $149/month/user -
16
Enthu.ai
Enthu.AI
Drive revenue, enhance customer experience and improve operational efficiency through AI-generated insights across 100% customer conversations. Find opportunities to improve sales pitches, unearth compliance issues, enhance customer experience, and much more. Enthu.AI is 100% customizable to your specific use case, be it sales, service, or customer success. Easy data visualization that drives actionable insights across multiple business functions – unlocking revenue opportunities. Filter calls across dates, agents, moments, feedback, duration, call type; and much more. This helps you build and test calls against custom QA hypotheses. Review a 30-minute call in under 30 secs by automatically seeking audio to the duration where a dialogue is spoken. You don’t need to listen to a call end to end.Starting Price: $59 per user per month -
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Peerlogic
Peerlogic
Conversational analytics with call insights is designed for dental business growth – allowing you to discover call trends in your daily front-office transactions. Conversational analytics include call performance reports, feedback, missed opportunity tracking, and predictive insights. Peerlogic gives you the tools you need to increase appointments & customer satisfaction – take advantage of our comprehensive suite of communication tools to streamline calls, text messages, chat, and fax. Never miss another important detail with Peerlogic’s cloud phone system, even pairing it with your favorite dental practice management software and VoIP phone system. Peerlogic gives you the ability to set automatic, personalized alerts, nurture campaigns, real-time assistance, and more. Customization helps you better understand each patient’s needs while increasing scheduled appointments. -
18
Uniphore
Uniphore
Optimize the entire conversation to improve customer experience and agent productivity with Conversational AI, Natural Language Processing (NLP) and Robotic Process Automation (RPA). Omnichannel AI-driven intelligent virtual assistant (IVA) driving customer engagement and increasing self-service and automation rates across IVR, web and mobile. U-Self Serve deflects transactional interactions from high-cost human agents using Conversational AI. Deliver frictionless and ongoing agent verification using voiceprints to increase customer trust and reduce contact center fraud. Monitor agent ID continuously during the entire agent shift and alert supervisor in real-time in the event of an ID issue. Leverage AI with real-time call transcription to deliver in-call alerts, guidance, and automation of agent after-call work (ACW) summaries and call dispositions. Deliver an increase in agent productivity, a reduction in time spent on ACW summaries and an improvement in accuracies. -
19
Vanie.ai
Vanie.ai
Vanie.ai is an AI-powered conversation intelligence platform driven by Vanie LLM, built for modern contact centers. It ensures 100% QA Assurance by automatically evaluating every customer interaction across voice and digital channels. With Real-Time Voice Analytics and Conversation Intelligence, Vanie.ai delivers Real-Time Agent Assistance during live calls through smart prompts, alerts, and guidance, helping agents stay compliant and confident. The platform enables Personalised Agent Coaching by identifying performance gaps and replicating top-performing behaviors. Vanie.ai provides actionable Business & Contact Center Insight by analyzing customer sentiment, call drivers, and trends. Its Real-Time iCSAT (CSAT) capability measures satisfaction instantly, enabling proactive improvements. Seamless integrations and multilingual support help businesses scale quality, productivity, and customer experience efficiently. -
20
SalesLens
SalesLens
Use the next generation of AI to analyze call context to help the team sell more. With our AI-powered sales call analytics and coaching solution, we go beyond just monitoring KPIs. We analyze the full context of each conversation, providing real-time insights that can revolutionize your sales team management. No more manual supervision or missed opportunities. Use the call evaluation templates or add your own questions to get a personalized quality report. For example, see if the salesperson asked open-ended questions about the customer's needs and suggested the next step at the end of the call. Simply upload a call for analysis to our platform. You'll get the result in just a few minutes! Get a detailed report of the call with answers to your questions about the quality of the manager's conversation. Evaluate real-time call quality scores, as well as the best and worst calls for training and coaching purposes for your sales team.Starting Price: $100 -
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CallMiner Eureka
CallMiner
CallMiner Eureka leverages Artificial Intelligence (AI) and Machine Learning (ML) to analyze every customer interaction, across all channels, and automatically uncover actionable intelligence. We are continuously improving and expanding CallMiner Eureka products in an effort to provide our customers with the right, most updated tools to maximize ROI. Analytics workbench, discovery, category and scoring configuration. Agent/supervisor portal, direct performance feedback. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture for efficient speech analytics. PCI and sensitive data redaction from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. Brings speech analytics data story to life. Elevate the customer experience. Communicate via your customer’s preferred channels. Power your business with customer insights. Optimize outcomes. -
22
Abstrakt
Abstrakt
Abstrakt offers Real-Time Call & Sales Coaching Software powered by the latest in Natural Language Processing and AI. We are redefining conversational intelligence software. Reps and Agents are provided the right information, at the right time, live on the call, or demo all based upon what is being said by the prospect or customer. Abstrakt is technology agnostic, working across any computer-based dialer or video conferencing technology on the market today. Your SDR team struggled to book the meeting and now they are on the sales call. Using our Outbound Framework, you can guide your prospect through a journey that acknowledges where they are in their journey. Using our Inbound Framework, you can manage sales calls that acknowledge where your buyer is in their process. A real-time alternative to reactive call recording analytics our solutions are a proactive alternative to reactive call recording analytics and work across your tech stack or video and dialer technologies.Starting Price: $100/month/user -
23
Infinity Call Tracking
Infinity Tracking
It's vital for analyzing your customer phone calls to generate revenue and reduce costs. Infinity empowers businesses to sell more, streamline operational processes, and optimize marketing budgets. Infinity is a cloud-based call intelligence platform, and an integral part of the technology stack for marketing, sales, and contact centers. Advanced call tracking technology also plays a pivotal role in measuring the true sentiment of your customer conversations. By understanding the context and feeling behind a call, the outcomes from your customer engagement will be greatly improved. Infinity joins up your user journeys giving full visibility into what's driving awareness, engagement and conversion to optimize your market investment and enable you to focus on what matters most. Infinity deliver deeper data insights for smarter selling, stay several steps ahead by understanding the context around the conversation to close quicker, larger deals.Starting Price: $100.00/month -
24
Creovai
Creovai
Conversation intelligence and real-time guidance for contact center leaders. Creovai uses AI to analyze all your customer conversations, guide your agents in real time, and deliver insights to improve contact center performance–all within a single platform. Creovai listens to and analyzes every voice and digital interaction based on the criteria you care about, reducing manual QA time and giving your team a complete view of agent performance and customer experience. Answer the biggest “what” and “why” questions about your customer conversations with AI-powered predictive scoring models, pre-built insight categories, and prescriptive dashboards. Make informed CX decisions and provide automatic real-time guidance to agents based on conversation insights and customer intent. Establish a closed feedback loop. Use insights from your customer conversations to optimize call scripts, inform real-time guidance, and drive ongoing operational improvements. -
25
Call Box
Call Box
Call Box provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. Ditch outdated hardware systems that are difficult to configure and expensive to maintain. Quickly make adjustments with Call Box's flexible and reliable VoIP system. Uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. Drive a culture of phone accountability with continuous feedback loops that change the outcome of a call before it ends. Call Box delivers an optimal caller experience through custom call routing, specified time conditions, custom auto attendants, personalized voicemail greetings, and more. Call Box presents your agents with customer history, lead source information, and performance indicators as live calls come into your business. Call Box connects callers to the right place as quickly as possible based on previous interactions, predicted agent success, and advanced call routing. -
26
Zoom Revenue Accelerator
Zoom Communications
Zoom Revenue Accelerator is a conversation intelligence tool, for users of Zoom Meetings. Zoom Revenue Accelerator also provides seller guidance and highlights, such as talk-listen ratio, filler word usage, call review to locate the parts of the conversation and topics that the prospect found most engaging, and next step reminders. As an intelligence tool, Zoom Revenue Accelerator aims to provide: - Actionable feedback - Reduces anecdotal feedback and identifies areas for improvement using post-meeting analysis that includes transcription highlights as well as sentiment and engagement scores. - Accurate forecasting - Digestible, aggregated insights integrated into a CRM to provide context on the sales funnel, highlight deals that need attention, and identifies pipeline trends. - An understanding deals - Displays sales deals by stage, size, teams, opportunity name, and use analytics for the number of interactions, competition, and customer sentiments. -
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Lace
Lace
Lace is an AI-powered revenue automation platform designed to optimize call center performance, particularly for home service businesses. It enables companies to maximize revenue from their call centers without additional investment by providing conversational intelligence software that analyzes all phone calls and offers industry-best practices to book more jobs. It offers instant call analysis, providing visibility into service calls, qualifications, objections, and customer service representative handling, allowing for quick action to reverse losses. It helps identify trends across top detractors, CSR misses, and call evaluations to make informed business decisions that drive revenue. Lace also empowers every CSR to close more jobs by eliminating the need for endless call listening sessions and providing actionable feedback based on real calls and best practices across HVAC and plumbing businesses. -
28
Prodigal
Prodigal Technologies
Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) powers Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk. Scale omnichannel collections with ProAgent, a natural language AI agent purpose-built for consumer finance. -
29
Yolk
Yolk
Yolk is AI-powered sales coaching and training software for revenue teams. It connects to your call-recording tools to automatically analyze real sales conversations, score reps on core selling skills (discovery, objection handling, rapport, closing), and surface trends in dashboards—so leaders can spot skill gaps without manual transcript reviews. When gaps are identified, Yolk generates personalized, lifelike roleplays that mirror real buyer interactions. Reps practice with human-like AI avatars in low-stakes simulations and receive instant feedback and actionable guidance after every session. This continuous loop of analysis → practice → feedback improves consistency, accelerates ramp, and scales coaching without adding headcount. Key features: automated call scoring, skill-gap dashboards, customized AI roleplays, instant reports, and integrations with common enablement tools.Starting Price: $45/user/month -
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Rafiki
Rafiki AI
Understand how customers are really engaging with your reps in sales conversations. Then turn them into Revenue. Captures and understands who said about what in your customer calls, and delivers insights that help increase predictable revenue. Let’s face it. Customers have many things on their mind. Know what topic matters to them so you can better guide your conversations. Captures calls, transcribes with state of the art AI transcription, figures out who asked what, when, about what, and organizes it with deals, accounts, prospects. Understands interactions by prospect/rep, tags and summarizes by topic, captures KPIs and contrasts topic patterns that move deal through stages. Connect critical KPIs such as deal risks and other topic patterns by stage, rep to revenues. Use insights to build successful sales teams and predictable revenue. Top closers engage in subtle ways that make them who they are. -
31
RepEdge
RepEdge
RepEdge.ai is an AI-powered sales call intelligence platform built to help sales teams win more deals with confidence. It analyzes sales calls with high accuracy to uncover insights that improve performance and close rates. The platform delivers personalized coaching feedback for every rep, highlighting strengths and areas for improvement. RepEdge.ai helps teams identify common objections and patterns across calls in real time. Managers gain clear visibility into pipeline risk, conversion rates, and deal health. Fast setup and simple integrations make it easy to connect with existing sales tools. Designed for SMBs, RepEdge.ai delivers enterprise-grade insights without added complexity or cost.Starting Price: $60/month -
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Spool
Spool-App
Spool empowers you and your team to document and access key conversations from customer calls & sales meetings with the tap of a button using its AI-powered sales collaboration platform. Connect Spool with your Zoom account and download the Spool desktop widget. Use the Spool widget during customer calls & sales meetings to capture only important, non-sensitive parts of your conversations that you want to document. Zero typing is needed. Just press the relevant widget button to start and stop capturing as many discussion topics as you want during your call. Spool uses text classification & sentiment analysis algorithms to detect and categorize the most important & effective parts of the selected conversations and automatically creates sales documents. Right after each discovery or qualification call, after a demo or a sales team meeting, Spool emails you a sales document and saves it to the Spool dashboard. -
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Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. -
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Teldrip Insights
Teldrip
Teldrip Insights is an AI-based call tracking and conversation intelligence tool that transforms business communications through advanced features. The platform includes real-time sentiment analysis to understand caller emotions, call routing to connect callers with appropriate agents, and automated campaign optimization to enhance performance. Teldrip Insights offers an interactive voice response system for establishing customer connections, comprehensive analytics for identifying trends, personalized engagement capabilities for improved interactions, partner management tools for streamlined collaboration, and real-time bidding management for optimizing investments. The system integrates with numerous business tools while providing detailed call data analysis for informed decision-making and improved customer engagement through its click-to-call technology.Starting Price: $10/month -
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Voyc
Voyc
Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. Voyc enables you to scale your quality assurance efforts without extra costs and resources, helping to monitor 100% of calls, prevent multiple call-backs, reduce the number of formal complaints, and ultimately improve customer satisfaction. By optimising the quality assurance process with fewer people, you create operational capacity to coach agents, collaborate more effectively, prioritise vulnerable customers, and stay focused on delivering unbiased assessments. We know managing risks at regulated firms is an everyday battle. By monitoring and analysing 100% of contact centre interactions, Voyc optimises the process of risk management to ensure fair customer outcomes while protecting your reputation. -
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24sessions
24sessions
24sessions offers various ways to create an interaction. Our booking technology allows scheduled meetings, instant click to call journeys and escalation from chat. Meet customers how it suits them best. From a rich video call with screen sharing to a quick voice chat on your site or a full fletched co-browse session. On any device, including mobile, without installations. Thanks to recordings and automated transcriptions your interactions will become more effective and efficient. With our analytics suite you get insights in customer satisfaction, compliance, script adherence and goal attainment. All video calls are encrypted, take place on your own trusted domain, are accessible with a unique & temporary access link and can only be started by the assigned agent. Your data is securely stored in Europe, AES-256 encrypted and access is protected with advanced access management, audit trails and user federation. -
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Glyphic
Glyphic
Glyphic is an AI-powered conversational intelligence and revenue orchestration platform that transforms how sales teams handle calls, deals, and insights. It automatically records and analyzes sales conversations, converts unstructured call data into structured summaries and actionable insights, and syncs them directly into your CRM, giving you real-time clarity into deals, next steps, and potential risks. Glyphic supports deal scoring using sales qualification frameworks (e.g., MEDDIC, BANT, SPICED), delivers AI-driven “prep sheets” before calls based on past interactions and playbooks, and helps with follow-up by generating personalized emails or content. Its AI-driven coaching feedback offers personalized guidance, helping reps improve their pitches and performance over time without manual review. By automating data entry, note-taking, and follow-up tasks, Glyphic lets sales reps focus on conversations and relationships rather than admin work. -
38
AlloIntelligence
AlloBrain
Understand the top areas of satisfaction and dissatisfaction of your customers at a very fine level. Discover your customers' irritations and their recommendations to implement action plans. Reduce the time of double listening to calls and monitoring tickets by using AlloIntelligence which analyzes 100% of conversations between your agents and your customers. Based on state of the art models, we refine the understanding models to fit the language of your customers and your environment. Uncover the root causes of the barriers to sales conversion and growth, and take action to address them. Replicate assignments across your team by identifying agent shortcomings and best practices. Understand what your customers think about your company and what matters to them. -
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Pitch Patterns
Pitch Patterns
They listen to their sales calls and other top performers' calls. Pitch Patterns allow to do this faster with AI automatisation to see more into every call and learn faster. Nobody has unlimited time to listen to every call. Now Pitch Patterns use AI to automatically find more in every call. See the emotional and logical patterns that led to higher trust and engagement from the client and create better sales pitches by finding what your agents said that works best. Detect when you and your client are positive about their words to know what creates a better connection. Artificial intelligence emotion tracking detects mirroring of emotions, which leads to growth in trust. Pitch Patterns can detect long speech monologues so next time you can pitch shorter and better. Scale your coaching by listening to the most important parts of conversations. -
40
Attention
Attention AI
Attention is your real-time, fully integrated voice assistant for sales. With our state-of-the-art AI capabilities, Attention understands your conversations and fills up your CRM fields with one click. Attention delivers real-time actionable intelligence to your sales reps, while they're on the call, and when it matters. Attention will also understand conversations and draft the best follow-up email customized to what was said during your calls. Our customers experience +29% positive replies with Attention's generated follow-up emails. Know exactly what to say and improve the outcome of your conversations, every single time. -
41
Tollring
Amity Solutions
Drive productivity and transform customer experience with Tollring’s actionable intelligence. With options including call recording with AI analytics, call analytics, and collaboration analytics, you’ll have all the information you need to succeed. Make decisions that drive sales and transform your customer experience. From call recordings to collaboration data, Tollring provides a holistic view of your business communication, across every team, both internally and externally facing. Identify trends, measure performance, and drive business success at a high level, and dive deep into the conversations that matter. Unlock the opportunities within your communications platform. Our industry-leading call recording solution ensures that every call is not only captured and stored securely, but leverages the power of AI to deliver deep insights that deliver value in the now and for the future. -
42
Happitu
Happitu
Launch your CX performance and insights into a new age. Happitu is a workforce and scripting platform that acts as your service team's personal coach, giving them the process, resources, and insights to deliver the perfect customer experience over the phone. It analyzes 100% of your interactions and highlights what your customers actually experience. With Happitu Vision, all of your customer calls are automatically recorded, analyzed, and scored against a variety of CX metrics. A comprehensive dashboard view immediately identifies opportunities for CX improvement and allows you to drill down to relevant moments in your customer interactions. Design your own metrics to monitor unique and changing customer interactions. Easily search for calls by sentiment and quickly identify where those key moments occur. Happitu guide supports you agents by guiding them through every interaction with custom workflows, responsive scripting, and dynamic help topics.Starting Price: $25 per month -
43
Noota
Noota
Automatic note-taking and custom meeting reports, real-time coaching & suggest answers to the customer's questions. Keeping your database clean and up-to-date is important when you are not selling. Taking notes and switching between knowledge base and customer is really disturbing. Details matter. Especially in sales where few details can change a loss into a win. Maximize your chance to get a meeting from the first call. Create the best interview guide and get the summary of candidates' answers. Generate an SEO page automatically right after your podcast. Unlock buried insights that remain in your interview. Understand quickly feedbacks and feelings that matter. Record every online meeting and VoIP call. Add notes, screenshots & follow guidelines. Classify your notes, and boost meeting performance. Full understanding of any call in less than 2 minutes. Transcription, topic & sentiment analysis.Starting Price: $10 per month -
44
CallSource
CallSource
CallSource - Own Every Lead. CallSource is the premier technology-enabled business performance system that optimizes our clients’ revenue, profit, and brand reputation. CallSource pioneered the call tracking industry and has become the leader in actionable analytics. We deliver insights to solve, strategize, and implement solutions for our clients engaging with their sales performance data. Since 1991, CallSource has recorded and analyzed over one billion phone calls, providing cost-per-lead analysis, sales conversion percentages, sales recapture solutions, and training and coaching solutions to thousands of businesses in the United States, Canada and Australia. As a business, CallSource believes in enhancing the performance and accomplishments of our clients and our people. -
45
Traq.ai
Traq.ai
Traq.ai is an innovative sales intelligence company that is gaining market traction. Our proprietary AI, combined with ChatGPT, translates sales conversations into actionable data. Traq.ai boosts sales team effectiveness and efficiency by analyzing each call and providing Call Coaching, Call Summaries, Risk Analysis, Thank You emails, Follow-up lists, and more. By delivering data-driven insights, Traq.ai improves win-rates and accelerates revenue growth.Starting Price: $30 per month -
46
ExecVision
Vorsight
Our Ultimate Sales Coaching Success Kit will show you the foundation of a great coaching program, how your call recordings rank against best-in-class organizations, how your coaching efforts rank, and the steps to building a coaching culture in your organization. At its core, conversation intelligence is one’s ability to identify and react to signals in verbal conversations. In business conversations, it means identifying key behaviors that impact outcomes and replicating them across future conversations to improve performance, or leveraging data from customer interactions to make more informed decisions and develop a better customer experience. Conversation intelligence technology ingests, analyzes, and transcribes voice and web conference interactions. The software leverages AI, machine learning, and deep learning to surface valuable, actionable insights so businesses and their teams can reach their full potential. -
47
Marsview Notes
Marsview
Real-time Intelligence on your important conversations. Extend your communications workflow with easy-to-use APIs. Marsview is an all-in-one platform for real-time conversation intelligence. With Marsview Notes, you can record, transcribe and automatically generate insights from video, voice and text based communications at scale. Learn how developers use Marsview APIs for Conferencing, Customer Care, Remote Learning, Sales Enablement, Gaming and Telehealth to deliver the best end user experience. Record voice calls and video meetings from phone or web app or integrate with Zoom. Get clean, punctuated transcripts with assigned speakers sent to your inbox within minutes. Edit or Download transcript and notes to collaborate and share with others. Marsview is an AI-powered meeting assistant that helps you automatically schedule, record, transcribe and share voice and video conversations. The application provides an intelligent MeetingspaceTM for users to manage all client relationships.Starting Price: $9.99 per month -
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Call Journey
Call Journey
It’s no secret that voice communications remain the number one method used by customers to interact with organizations. Voice is our most natural interface, but at the same time, it is the hardest from which to capture insights. Take the contact center as an example: contact centers are experts at measuring the data around calls, yet rely on post-call surveys to measure the quality of the call - the actual content of the conversation is largely ignored. Post-call surveys cannot capture or understand the depth of what is really being said. The amount of seconds processed via our VoiceAI ecosystem in the last 12 months. Saved in fines by improving risk and compliance process. Saved in fines by improving risk and compliance process. Improved sales offering and customer profiling by getting deeper insights into customer journey. Boost in conversion by spotting verbal trends that lead to a sale. -
49
Avoma
Avoma
Meetings and calls are backbone of how you work. But ineffective conversations are holding you back. Transform how you work with Avoma’s Conversation Management platform. Learn topic trends, winning talk-patterns, critical coaching insights, and deal risks. Search for any word, share key moments, and comment to provide feedback. Automate note-taking and data entry to focus on conversations. Learn critical insights from team’s conversations to coach them faster. Collaborate with cross-functional teams for better alignment. Get automatic video recording, high-quality Transcripts, and AI-generated Notes for key topics. Don’t let action items fall through the crack and forget to follow up. Search in transcript and playback the recording with time-stamped Notes to remember the details.Starting Price: $19/user/month -
50
Bonjour
Bonjour.io
Bonjour is videoconferencing designed for sales professionals with built-in sales intelligence to set up the foundations for your team's growth. Notes, screen sharing, prospect engagement: Bonjour is your secret weapon to close more deals. Objection handling, use cases, feature sets: create your playbook and replicate best practices across your team. Analyze your team's conversations with cherry-picked snippets from call recordings and transcripts. Onboard new reps and train team members with recordings from your first-rate, real-life conversations. No manual entry: automatically keep your CRM updated with notes, transcripts, and call data. No downloads, no login: let your future customers connect with you instantly.
