CM.com vs. LiveChat Comparison


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About Mobile communication and payments solutions. Combine messaging channels like WhatsApp with innovative payments to create true Conversational Commerce. We help companies communicate. Our customers use SMS, Voice and the world’s most popular chat apps: WhatsApp, Apple Business Chat, Google RCS. Start the conversation in the channel your customers prefer and let the AI bot do the talking. Integrate commerce in the conversation to drive conversions. CM.com is a licensed Payment Service Provider, offering a range of options for any channel with Apple Pay, Google Pay, WeChat Pay, Credit Cards and local payments like iDeal and Bancontact. CM.com is also a Ticketing platform helping festivals, museums and stadiums sell and manage any type of ticket. The Customer Data Platform takes marketing to a personal level. Identity and e-sign solutions assure authentication in any transaction.	About For the fastest and the most efficient way to help your customers, turn to LiveChat! As a leading live chat and help desk software solution for business, LiveChat transforms teams into customer service rockstars with its simple and easy-to-use applications. Apart from its core live chat functionality, LiveChat provides a wide range of add-on modules for sales and marketing automation as well as integrations with third-party customer relationship management (CRM) solutions.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies of all sizes	Audience Used by companies of all sizes around the world and from every industry. Startups, small, and midsize businesses and large-scale enterprises rely on LiveChat for their day-to-day customer service duties.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0/month Free Version Free Trial	Pricing $16.00 per agent per month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.9 / 5 ease 5.0 / 5 features 4.7 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information CM.com Founded: 1999 Netherlands www.cm.com	Company Information LiveChat Software Founded: 2002 United States www.livechat.com
Alternatives Clickatell	Alternatives Freshchat Freshworks
smsmode smsmode©	Social Intents
Bird	Zoho SalesIQ Zoho
Quiq	B2Chat
Twilio View All	ClickDesk View All
Categories Chatbot Cloud Communication Platform Communications Platform as a Service (CPaaS) Contact Management Conversational AI Conversational Commerce Conversational Support Digital Signature Payment Processing SIP Trunk SMS API SMS Marketing Ticketing	Categories Chatbot Conversational Commerce CRM Customer Engagement Customer Service Help Desk Live Chat
Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Show More Features Cloud Communication Platform Features Audio / Video Conferencing Call Center Call Recording Call Routing Chat / Messaging Fax Management File Sharing IVR / Voice Recognition Contact Management Features Activity Management Appointment Management Contact Database Contact History Contact Import/Export Customer Pipeline Email Marketing Group Management Interaction Tracking Lead Management Prospecting Tools Sales Pipeline Management Search / Filter Segmentation Shared Contacts Social Media Integration Conversational AI Features Code-free Development Contextual Guidance For Developers Intent Recognition Multi-Languages Omni-Channel On-Screen Chats Pre-configured Bot Reusable Components Sentiment Analysis Speech Recognition Speech Synthesis Virtual Assistant Digital Signature Features Audit Trail Authentication Auto Reminders Customizable Templates Document Analytics Mobile Signature Multi-Party Signing Progress Tracking Task Progress Tracking Payment Processing Features ACH Check Transactions Bitcoin Compatible Debit Card Support Gift Card Management Mobile Payments Online Payments POS Transactions Receipt Printing Recurring Billing Signature Capture SIP Trunk Features Automatic Fail-over Routing Call Data Records Caller ID Disaster Recovery e911 International Numbers Multiple DID Options PSTN Forwarding Toll-Free Numbers SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win Ticketing Features Barcode / Ticket Scanning Box Office Management Concessions Management Customer Database Event Management Fundraising Management General Admission Kiosk Ticketing Mobile Ticketing Online Ticketing Onsite Ticketing POS Print-at-Home Reserved Seating Season Tickets Ticket Brokering VIP & Discount Tickets	Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Show More Features Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking
Integrations APIANT Wufoo X (Twitter) Zapier ActiveDEMAND AppointmentCore ClickHelp Facebook Force24 HubSpot Marketing Hub LeadSquared Lyro Nutshell Pipedrive Slack Supportbench Weblium Zoho Directory Zoho RPA tradeit Show More Integrations View All 18 Integrations	Integrations APIANT Wufoo X (Twitter) Zapier ActiveDEMAND AppointmentCore ClickHelp Facebook Force24 HubSpot Marketing Hub LeadSquared Lyro Nutshell Pipedrive Slack Supportbench Weblium Zoho Directory Zoho RPA tradeit Show More Integrations View All 238 Integrations
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