KSS Call ManagerKelmar Software Solutions
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Related Products
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About
A virtual PBX is a service that unites all company numbers into a single network, stores the entire history and records of conversations with clients. It also automates work and improves employee efficiency and customer service. To streamline and control the communication of employees with clients. To automate communication with clients and work in the CRM system. To see the volume and quality of conversations of each employee and the company as a whole. To ensure a consistently high level of customer service. First of all, you will have a personal account, which stores data on all calls: their total number, time, duration, call records, a list of missed calls, detailed analytics and much more. You will have a record of all calls. This means that you can listen to any conversation between the manager and the client. The very fact of this feature motivates employees to work more efficiently. It is much faster and easier to resolve controversial issues and train new employees.
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About
At the heart of KSS Call Manager is a call processor which logs details of every call. This wealth of data can be presented as a wide variety of reports and on screen statistics to make your organization more productive. Motivational wallboards are available for presenting call data and related business information. Automatic dialling and answering of calls managed directly from your computer screen. Caller information available before you even answer the call. Single click access to applications, call information and business data. Being able to record a call is vital but having an effective search and playback system is equally important. Using the KSS call playback allows you to search for calls by time & date, extension or callers number. The Notes facility allows you to add notes and keywords to a call on completion and this makes finding the calls even easier. Call recording is essential for any organisation.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies searching for a cloud PBX software
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Audience
Companies searching for a solution to record and manage their calls
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$7.93 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationBinotel
Founded: 2011
Ukraine
www.binotel.ua/
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Company InformationKelmar Software Solutions
United Kingdom
www.kelmar-software.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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Integrations
Corezoid
DIKIDI Business
KAPS
Microsoft Dynamics 365
Pipedrive
Podio
RemOnline
Salesforce
SmartCRM by Binotel
UTIP
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Integrations
Corezoid
DIKIDI Business
KAPS
Microsoft Dynamics 365
Pipedrive
Podio
RemOnline
Salesforce
SmartCRM by Binotel
UTIP
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