BMC Helix Discovery

BMC Helix Discovery

BMC Software
BMC Helix ITSM

BMC Helix ITSM

BMC Software
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+

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About

BMC Helix Discovery Automatically discover assets and their relationships with up to 100% accuracy. BMC Helix Discovery is a SaaS-based, cloud-native discovery and dependency modeling system that provides instant visibility into hardware, software, and service dependencies across multi-cloud, hybrid, and on-premises environments. Make informed decisions about IT service management, asset management, and infrastructure/operations management. BMC Helix Discovery helps IT operations teams discover assets and their dependencies across today’s increasingly complex IT infrastructures which span multi-cloud, hybrid, and on-prem environments. BMC Helix Discovery provides instant visibility into hardware, software, and service dependencies across multi-cloud environments. Its discovery capabilities are designed to handle the complexity of managing wide spectrum of configurations including mainframe, traditional and hyper-converged infrastructures, container management, and cloud services.

About

BMC Helix ITSM is an integrated, AI-driven service management platform designed to improve support outcomes, speed resolution, and modernize IT operations. It uses agentic AI to automate tasks, surface insights, and guide service teams with intelligent recommendations. Unified knowledge management and conversational assistants enable faster, more accurate responses for both agents and end users. AI-powered incident clustering and risk analysis help organizations detect issues earlier and reduce change-related failures. With integrated discovery, AIOps insights, and seamless collaboration across service and operations teams, Helix ITSM ensures proactive, data-driven decision-making. The result is a more resilient service environment with dramatically improved efficiency, productivity, and user satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT operations teams looking for a cloud-native discovery and dependency modeling system to discover assets and their relationships

Audience

BMC Helix ITSM is built for enterprises that need AI-enhanced service management to improve support efficiency, accelerate incident resolution, and unify IT service and operations workflows

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BMC Software
Founded: 1980
United States
www.helixops.ai/products/bmc-helix-discovery.html

Company Information

BMC Software
Founded: 1980
United States
www.helixops.ai/products/bmc-helix-itsm.html

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Categories

Categories

Change Management Features

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

BMC AMI Ops Automation for Capping
BMC Helix Operations Management
BMC Compuware Hiperstation
BMC Helix CMDB
Control-M
Cutover
Delinea Cloud Access Controller
ISL Light Remote Desktop
InsightAppSec
Kovair QuickSync
OpsHub
Planview Hub
Rally Software
Salesforce Data 360
SymphonyAI Apex
TrueSight Vulnerability Management
Xurrent
tryvium

Integrations

BMC AMI Ops Automation for Capping
BMC Helix Operations Management
BMC Compuware Hiperstation
BMC Helix CMDB
Control-M
Cutover
Delinea Cloud Access Controller
ISL Light Remote Desktop
InsightAppSec
Kovair QuickSync
OpsHub
Planview Hub
Rally Software
Salesforce Data 360
SymphonyAI Apex
TrueSight Vulnerability Management
Xurrent
tryvium
Claim BMC Helix Discovery and update features and information
Claim BMC Helix Discovery and update features and information
Claim BMC Helix ITSM and update features and information
Claim BMC Helix ITSM and update features and information