Author-itAuthorIT Software 
                        
                        
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            ProProfs Knowledge BaseProProfs 
                        
                        
                        
                        
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            About
            Author-it cloud based component authoring solutions are purpose built for the needs of key industry sectors and their specific applications. As the only truly integrated end-to-end platform of its kind, we deliver user experiences specialized for the problems they solve and help bring content to life. Importing from Word, web, or legacy help systems is simple. Content is broken down into components automatically and stored in our Component Content Management System for reuse, versioning, translation and more. Invite non-technical writers and SMEs to collaborate securely without any coding with the Author-it end-to-end CCMS authoring solution. Discuss and approve changes in real-time, taking the bottlenecks out of the reviewing process.
             
            
        
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            About
            ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.
             
            
        
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        Platforms Supported
            
                Windows
            
            
         
        
    
        
        
            
                Mac
            
            
         
        
    
        
        
            
                Linux
            
            
         
        
    
        
        
            
                Cloud
            
            
         
        
    
        
        
            
                On-Premises
            
            
         
        
    
        
        
            
                iPhone
            
            
         
        
    
        
        
            
                iPad
            
            
         
        
    
        
        
            
                Android
            
            
         
        
    
        
        
            
                Chromebook
            
            
         
        
    
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        Platforms Supported
            
                Windows
            
            
         
        
    
        
        
            
                Mac
            
            
         
        
    
        
        
            
                Linux
            
            
         
        
    
        
        
            
                Cloud
            
            
         
        
    
        
        
            
                On-Premises
            
            
         
        
    
        
        
            
                iPhone
            
            
         
        
    
        
        
            
                iPad
            
            
         
        
    
        
        
            
                Android
            
            
         
        
    
        
        
            
                Chromebook
            
            
         
        
    
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        Audience
        Companies in need of a powerful Content Management solution
         
        
    
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        Audience
        Companies of all sizes that want a knowledge management solution
         
        
    
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        Support
            
                Phone Support
            
            
         
        
    
        
        
            
                24/7 Live Support
            
            
         
        
    
        
        
            
                Online
            
            
         
        
    
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        Support
            
                Phone Support
            
            
         
        
    
        
        
            
                24/7 Live Support
            
            
         
        
    
        
        
            
                Online
            
            
         
        
    
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        API
            
                Offers API
            
            
         
        
    
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        API
            
                Offers API
            
            
         
        
    
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        Pricing
        $200.00/month/user
        
     
    
    
        
        
            
                Free Version
            
            
         
        
    
        
        
            
                Free Trial
            
            
         
        
    
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        Pricing
        $6 per user per month
        
     
    
    
        
        
            
                Free Version
            
            
         
        
    
        
        
            
                Free Trial
            
            
         
        
    
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Reviews/
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        Training
            
                Documentation
            
            
         
        
    
        
        
            
                Webinars
            
            
         
        
    
        
        
            
                Live Online
            
            
         
        
    
        
        
            
                In Person
            
            
         
        
    
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        Training
            
                Documentation
            
            
         
        
    
        
        
            
                Webinars
            
            
         
        
    
        
        
            
                Live Online
            
            
         
        
    
        
        
            
                In Person
            
            
         
        
    
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        Company InformationAuthorIT Software 
    
    Founded: 2000 
    
    New Zealand 
    www.author-it.com 
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        Company InformationProProfs 
    
    Founded: 2006 
    
    United States 
    www.proprofs.com 
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        Categories | 
        
        
                
            
        
    
        Categories | 
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                Content Management Features
            
                Audio Content
            
            
         
        
    
        
        
            
                Customizable Templates
            
            
         
        
    
        
        
            
                Document Indexing
            
            
         
        
    
        
        
            
                E-forms
            
            
         
        
    
        
        
            
                Full Text Search
            
            
         
        
    
        
        
            
                Image Editor
            
            
         
        
    
        
        
            
                SEO Management
            
            
         
        
    
        
        
            
                Text Editor
            
            
         
        
    
        
        
            
                Version Control
            
            
         
        
    
        
        
            
                Video Content
            
            
         
        
    
        
        
            
                Website Management
            
            
         
        
    
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                Software Documentation Features
            
                Access Roles / User Permissions
            
            
         
        
    
        
        
            
                Automatic Documentation Generation
            
            
         
        
    
        
        
            
                Collaboration Tools
            
            
         
        
    
        
        
            
                Docs Web Hosting
            
            
         
        
    
        
        
            
                Feedback Capture
            
            
         
        
    
        
        
            
                Markdown Support
            
            
         
        
    
        
        
            
                Multiple Formats Support
            
            
         
        
    
        
        
            
                Multiple Versions Support
            
            
         
        
    
        
        
            
                reStructured Text Support
            
            
         
        
    
        
        
            
                Version Control
            
            
         
        
    
        
        
            
                Webhooks
            
            
         
        
    
        
        
            
                WYSIWIG Editor
            
            
         
        
    
                    Knowledge Management Features
            
                Artificial Intelligence (AI)
            
            
         
        
    
        
        
            
                Cataloging / Categorization
            
            
         
        
    
        
        
            
                Collaboration
            
            
         
        
    
        
        
            
                Content Management
            
            
         
        
    
        
        
            
                Decision Tree
            
            
         
        
    
        
        
            
                Discussion Boards
            
            
         
        
    
        
        
            
                Full Text Search
            
            
         
        
    
        
        
            
                Knowledge Base Management
            
            
         
        
    
        
        
            
                Self Service Portal
            
            
         
        
    
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        Integrations
            
                
    Freshdesk
            
            
         
        
    
        
        
            
                
    Google Analytics
            
            
         
        
    
        
        
            
                
    Jira
            
            
         
        
    
        
        
            
                
    Jira Work Management
            
            
         
        
    
        
        
            
                
    LiveChat
            
            
         
        
    
        
        
            
                
    Olark
            
            
         
        
    
        
        
            
                
    SnapEngage
            
            
         
        
    
        
        
            
                
    Tidio
            
            
         
        
    
        
        
            
                
    Wufoo
            
            
         
        
    
        
        
            
                
    Zendesk
            
            
         
        
    
                
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        Integrations
            
                
    Freshdesk
            
            
         
        
    
        
        
            
                
    Google Analytics
            
            
         
        
    
        
        
            
                
    Jira
            
            
         
        
    
        
        
            
                
    Jira Work Management
            
            
         
        
    
        
        
            
                
    LiveChat
            
            
         
        
    
        
        
            
                
    Olark
            
            
         
        
    
        
        
            
                
    SnapEngage
            
            
         
        
    
        
        
            
                
    Tidio
            
            
         
        
    
        
        
            
                
    Wufoo
            
            
         
        
    
        
        
            
                
    Zendesk
            
            
         
        
    
                
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