django-helpdesk

A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk. django-helpdesk was formerly known as Jutda Helpdesk, named after the company which originally created it. As of January 2011 the name has been changed to reflect what it really is: a Django-powered ticket tracker with contributors reaching far beyond Jutda. django-helpdesk includes a basic demo Django project so that you may easily get started with testing or developing django-helpdesk. The demo project resides in the demo/ top-level folder. The demo project uses sqlite as its database. Sqlite does not allow case-insensitive searches and so the search function may not work as effectively as it would on another database such as PostgreSQL or MySQL that does support case-insensitive searches. For more information, see this note in the Django documentation.