Re: [Assp-user] Blocked report weirdness

[Jay <he...@he...>]

Good day Thomas.

Thank you for the suggestions. I appreciate it. I will look these 
settings over today.

On 10/15/2015 3:03 AM, Thomas Eckardt wrote:
> Have a look at this file: c:/assp/resendmail/8611--4632588.eml
> The file may have now the extension '.eml.err'
>
> - enable 'StoreASSPHeader' and 'AddIntendedForHeader'
> - set 'ReportLog' to verbose
>
>
> I recommend to enable 'UseSubjectsAsMaillogNames' and
> 'UseUnicode4MaillogNames' - adjust 'MaintBayesCollection' and
> 'MaxNoBayesFileAge'.
> To have the subject unicode readable in the logs, enable
> 'UseUnicode4SubjectLogging'. But this is not required to make block
> reporting working.
>
>
>   'AddIntendedForHeader' instead, is some times very important for the
> blockreports. If this is not enabled (think about a written important
> letter), you throw away the envelope - for example addressed to 'Alice'
> (RCPT TO:), the CEO. The letter it self starts with 'Dear Mr. Bob' (TO:) -
> but Mr. Bob is unknown in your company. The letter is stored in the "
> don't know what to do box ". Now the jantor comes away and says "I want
> this letter", should he get it? Should ASSP deliver this mail to anyone?
>
> See  'StoreASSPHeader' and 'AddIntendedForHeader' as a receipt stamp at
> the letter. Which makes it possible to classify and to readdess the mail.
>
> Thomas
>
>
>
>
>
>
>
>
>
> Von:    Jay <he...@he...>
> An:     For Users of ASSP <ass...@li...>
> Datum:  14.10.2015 21:46
> Betreff:        [Assp-user] Blocked report weirdness
>
>
>
> Good afternoon everyone.
>
> I have a question pertaining to the BlockedReport. We are currently
> using ASSP version 2.4.5(15162). We have a weird issue that has been
> cropping up a lot lately. This might have been happening for quite
> sometime but if my users don't tell me I don't know about it. Anyways,
> on to the issue:
>
> 1. User runs a blocked report
> 2. They find the email they need to recover and click the resend link
> (either one doesn't matter)
> 3. They wait for awhile and never get the blocked email.
>
> I believe I uncovered why and need some help trying to figure out how to
> remedy this if there is one. In this particular case, it's an email from
> Craigslist.
>
> Looking at the logs I find the section where the user requests the email
> but ASSP mentions it can't send the email back to the user:
>
> Oct-14-15 11:43:09 [Worker_10000] Info: processing queued blocked mail
> request from us...@so...
> Oct-14-15 11:43:09 [Worker_10000] Error: unable to move
> c:/assp/spam/8611--4632588.eml to
> c:/assp/errors/notspam/8611--4632588.eml - No such file or directory
> Oct-14-15 11:43:12 [Worker_10000] (re)send -
> c:/assp/resendmail/8611--4632588.eml - To: and X-Assp-Intended-For:
> headertag not found - skip file
>
> Now looking at the spam folder I find the message in there just fine,
> but I uncovered why the resend failed:
>
> Received: from mxo3f.craigslist.org ([208.82.238.98]
> helo=mxo3f.int.craigslist.org)
>       by mail.somemailserver.com with SMTP (2.4.5); 14 Oct 2015 03:28:42
> -0400
> From: "USER" <XXX...@re...>
> To: zxf...@jo...
> Subject: Data conversion specialist
> Date: Wed, 14 Oct 2015 03:28:32 -0400
>
> The To: field has a craigslist email address tied to it and ASSP listed
> To: field headertag  not found so it skipped sending the file. This
> email was sent directly from craigslist and I understand I have no
> control over how they send their emails. My main question is, how do I
> make sure that my user gets the email with the resend request when ASSP
> clearly looks at the To: field and obviously craigslist.org is not a
> user of mine?
>
> Is there a setting somewhere I missed? Or is this normal behavior for
> resending?
>
> I appreciate any input or help in advanced. Thank you.
>
>
>
>
>
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