[Assp-user] Blocked report weirdness

[Jay <he...@he...>]

Good afternoon everyone.

I have a question pertaining to the BlockedReport. We are currently 
using ASSP version 2.4.5(15162). We have a weird issue that has been 
cropping up a lot lately. This might have been happening for quite 
sometime but if my users don't tell me I don't know about it. Anyways, 
on to the issue:

1. User runs a blocked report
2. They find the email they need to recover and click the resend link 
(either one doesn't matter)
3. They wait for awhile and never get the blocked email.

I believe I uncovered why and need some help trying to figure out how to 
remedy this if there is one. In this particular case, it's an email from 
Craigslist.

Looking at the logs I find the section where the user requests the email 
but ASSP mentions it can't send the email back to the user:

Oct-14-15 11:43:09 [Worker_10000] Info: processing queued blocked mail 
request from us...@so...
Oct-14-15 11:43:09 [Worker_10000] Error: unable to move 
c:/assp/spam/8611--4632588.eml to 
c:/assp/errors/notspam/8611--4632588.eml - No such file or directory
Oct-14-15 11:43:12 [Worker_10000] (re)send - 
c:/assp/resendmail/8611--4632588.eml - To: and X-Assp-Intended-For: 
headertag not found - skip file

Now looking at the spam folder I find the message in there just fine, 
but I uncovered why the resend failed:

Received: from mxo3f.craigslist.org ([208.82.238.98] 
helo=mxo3f.int.craigslist.org)
     by mail.somemailserver.com with SMTP (2.4.5); 14 Oct 2015 03:28:42 
-0400
From: "USER" <XXX...@re...>
To: zxf...@jo...
Subject: Data conversion specialist
Date: Wed, 14 Oct 2015 03:28:32 -0400

The To: field has a craigslist email address tied to it and ASSP listed 
To: field headertag  not found so it skipped sending the file. This 
email was sent directly from craigslist and I understand I have no 
control over how they send their emails. My main question is, how do I 
make sure that my user gets the email with the resend request when ASSP 
clearly looks at the To: field and obviously craigslist.org is not a 
user of mine?

Is there a setting somewhere I missed? Or is this normal behavior for 
resending?

I appreciate any input or help in advanced. Thank you.