Open Source Mac Business Service Management Software

If you have questions, are confused, or just want to understand our product better, we've got your back. Customer engagement suite, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc. Chatwoot is an open-source, self-hosted customer engagement suite. Chatwoot lets you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile. Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support. Connect your Facebook pages and start replying to the direct messages to your page. Connect your Instagram profile and start replying to the direct messages. Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned. Connect your Telegram bot and reply to your customers right from a single dashboard.

Helpy is a modern, self-hosted, on-premise customer support helpdesk platform designed from the ground up to give your customers a heroic customer service experience. Written in Ruby on Rails, Helpy seamlessly integrates support ticketing, Knowledgebase and a public community into one powerful solution. Helpy powers your helpcenter by providing a host of exceptional features, including multichannel ticketing, a full text searchable and SEO optimized Knowledgebase, community support forums and more. Helpy lets you harness the power of automation with Carin™, a customer support bot that can answer up to 90% of Tier 1 questions autonomously. All this and more guarantees better performance results for your helpdesk staff and the delivery of outstanding customer service experiences every time.

An open-source self-hosted alternative to marketing automation platforms like Braze and Iterable, enabling customer engagement workflows.

Laudspeaker is an open-source customer engagement platform designed to help businesses manage and automate their marketing campaigns across multiple channels.

Racksmith is a datacenter asset and cable management solution. Designed to record racks, servers, cables, addresses & much more. Currently in early stages it aims to provide a convenience web interface. An Online Demo is now available on the homepage

Viper is a complete configuration solution for Go applications including 12-Factor apps. It is designed to work within an application, and can handle all types of configuration needs and formats. It supports setting defaults, reading from JSON, TOML, YAML, HCL, envfile and Java properties config files, live watching and re-reading of config files (optional), reading from environment variables, reading from remote config systems (etcd or Consul), and watching changes, reading from command line flags, reading from buffer, and setting explicit values. iper can be thought of as a registry for all of your applications configuration needs. When building a modern application, you don’t want to worry about configuration file formats; you want to focus on building awesome software. Viper is here to help with that.

imaticus is an open source service desk - it includes incident and request management, and is web based

After the initial installation, you can run rcup without the one-time variable RCRC being set (rcup will symlink the repo's rcrc to ~/.rcrc for future runs of rcup). This command will create symlinks for config files in your home directory. Setting the RCRC environment variable tells rcup to use standard configuration options. Exclude the README.md, README-ES.md and LICENSE files, which are part of the dotfiles repository but do not need to be symlinked in. Give precedence to personal overrides which by default are placed in ~/dotfiles-local. Please configure the rcrc file if you'd like to make personal overrides in a different directory. From time to time you should pull down any updates to these dotfiles. Link any new files and install new vim plugins. Note You must run rcup after pulling to ensure that all files in plugins are properly installed, but you can safely run rcup multiple times so update early and update often!