DownloadiTop stands for IT Operations Portal.
It is a complete open source and web based IT service management platform including a fully customizable CMDB, a helpdesk system and a document management tool. It is ITIL compliant and easily customizable and extensible thanks to a high number of adds-on and web services to integrate with your IT.
iTop also offers mass import tools to help you being even more efficient.
Project source code has moved to https://github.com/Combodo/iTop
Features
- Fully configurable CMDB
- HelpDesk and Incident Management
- Service and Contract Management
- Change Management
- Configuration Management
- Automatic SLA management
- Automatic impact analysis
- CSV import tool for all data
- Consistency audit to check data quality
- Data synchronization (data federation)
- Reporting tools
Project Samples
Categories
Workflow Management, Customer Service, Professional Services Automation, Configuration Management Database (CMDB), Data QualityLicense
GNU General Public License version 3.0 (GPLv3)User Reviews
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Excellent solution! I haven't found a better way to manage my IT with a good way to handle my problems and changes.
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Projeto muito organizado, com documentação muito bem feita. As extensões são muito bem documentadas e portáveis de uma versão para a outra.
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Great! I have used 3 yeat ago. Currently, I using version 3.0.0 with design perfect, But it have a litle detection.
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iTop has probably the best CMDB of all ITSM software, you can quickly create new CI's and add attributes in just a few clicks with the help of ITSM Designer.
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A fantastic ITSM package.
Additional Project Details
Languages
French, Italian, English, Turkish, Brazilian Portuguese, Chinese (Simplified), German, Japanese, Spanish, RussianIntended Audience
Information Technology, Advanced End Users, System Administrators, DevelopersUser Interface
Web-basedProgramming Language
PHPDatabase Environment
Project is a relational object mapper, MySQLRelated Categories
PHP Workflow Management Software, PHP Customer Service Software, PHP Professional Services Automation Software, PHP Configuration Management Database (CMDB) Software, PHP Data Quality ToolRegistered
Find a Partner
* Combodo
Combodo is a french IT service company created by the founders of the iTop project. Combodo helps enterprises in deploying and integrating iTop into their own IT environment.
* Find a partner
To achieve your project with ITSM choose a Combodo certified partner: those consulting and integration firms have invested and developed specific skills to support projects using Combodo products.
* Become a Partner
As a consulting and integration company, you offer quality services in the field of IT management. In particular, you have experience of ITIL best practices and are able to implement it step by step, at your customers pace: Win more ITSM and CMDB projects with iTop, become a Combodo Certified Partner.