Best Workforce Optimization (WFO) Software in China

Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted.

Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs.

Mobideo is a global hi-tech company transforming the way industrial workforces operate and perform. By digitalizing work processes and leveraging cloud, big data analytics, mobility, and machine learning technologies, it enables owner-operators in asset-intensive industries to achieve unprecedented levels of operational excellence and increased profitability. The company’s flagship product, MobideoSTO, is a dSTO (digital Shutdown, Turnaround, Outage) Operating System that establishes a fundamentally different way for turnaround groups to manage the full STO lifecycle. Built on experience in over $3 billion of STO projects in the refining, chemical, and power industries, it directly addresses the dynamic and complex nature of STOs and dramatically improves manageability of the key factors that determine STO success – scope, cost, schedule, quality, and EHS. Founded in 2008, Mobideo meets the highest industry standards and is ISO 27001 cybersecurity certified.