Best Workforce Management Software in China

Connecteam is an award-winning all-in-one employee management solution for daily operations, communications, and human resource management. With Connecteam you can manage every aspect of your business on the go, no workstation needed. Easily engage and manage non-desk employees with Connecteam’s mobile-first platform that helps improve communication, enhance daily processes and increase productivity with custom checklists, forms, and reports. Schedule shifts and track accurate work hours with Connecteam’s automated GPS time clock and easily export approved timesheets to payroll. Connecteam helps you keep your employees sharp thanks to knowledge base centers and advanced training courses. Raise morale with employee recognition rewards and keep the entire company updated through the main news feed. Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app and for an affordable price.

MultiRater Surveys delivers MyMentor Insights, a structured leadership feedback and development program designed for consultants, executive coaches, and HR teams who want feedback to drive real change. MyMentor Insights combines multi-source feedback, interactive online debriefs, personalised development planning, and ongoing progress tracking in one integrated platform. Users can launch 180° reviews, 360° leadership surveys, employee engagement, wellbeing, and customer pulse surveys — all configurable to align with your leadership framework or organisational language. Once surveys close, results are presented through interactive debriefs that allow leaders and coaches to explore competency insights and question-level data with clarity. Insights flow directly into tailored development plans, supported by progress surveys and AI coaching to reinforce sustained behaviour change. Start your 14-day free trial, no payment details required.

The ultimate staffing platform for temporary and shift work. Offering an end-to-end solution for staffing/recruitment agencies, stadium event management and businesses employing temp workers. Ubeya empowers businesses and agencies through optimizing processes, scheduling, communication, payroll and compliance. The platform includes two apps for employees and managers, and a client portal for orders. Ubeya deploys AI-powered demand forecasting to create schedules that become more accurate over time, helping you schedule the right employees at the right times. The worker is at the center of the platform. We understand that flexibility is the mantra in today's work environment, and build our software to encourage employees to pick up shifts at the times that fit best for them, leaving workers and employers satisfied.

WorkDash is a digital business management platform that enables business owners to manage their entire operations from marketing, through to workforce management and invoicing. WorkDash can be used in whole or in part, depending on the needs of the business.

NiCE CXone Mpower is an AI-first customer experience platform designed to improve CX at scale. It unifies experience automation, AI agents, knowledge management, and analytics into a single, secure platform. The platform uses purpose-built CX AI models to resolve customer needs instantly and proactively. NiCE enables businesses to automate customer intent from initial interaction through fulfillment. With real-time dashboards and reporting, organizations gain visibility into AI-driven CX performance and outcomes. The platform integrates seamlessly with existing enterprise technologies through hundreds of prebuilt integrations. Trusted by global brands, NiCE powers billions of customer interactions each year with measurable business impact.

A powerful, multifaceted application, AT&T Workforce Manager gives your business access to vast amounts of data. This gives you a unique insight into your mobile workforce, while equipping you with tools you need to build streamlined communication channels. Choose from hundreds of templates or customize your own. Add photos, calculations, graphs, and more. Create, modify or update orders for deliveries, service calls, and more all from your phone or tablet. Add AT&T Enhanced Push-to-Talk and make individual or group calls from within the Workforce Manager application, view employees current locations, and more. Don’t risk losing a paper time sheet. Now your employees can clock in/out for breaks and lunches, all from the AT&T Workforce Manager app. Monitor field task activities, employee hours, locations, and data entries in near real-time via a mobile web dashboard.

Our Quality Assurance Platform helps Contact Centers like yours to optimize customer, agent and user experience to ultimately thrive. Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalized recommendations for how to take your QA to the next level. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis. Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction.

Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted.

OpenText Contact Center Analytics transforms every customer interaction into actionable insights by analyzing conversations across voice, chat, email, and other digital channels. Its AI-powered engine reveals patterns, behavioral trends, and hidden issues that impact customer experience. With multilingual support and unified cross-channel visibility, the platform helps organizations understand the full customer journey. Built on more than 40 years of contact center innovation, it supports large-scale operations with up to 75,000 agents on a single platform. Integrated quality tools enable teams to quickly improve service, guide coaching, and optimize performance. The result is a clearer understanding of customer needs, contributing to better outcomes and strengthened loyalty.

The Orion Voice Platform is an enterprise voice services solution that makes teams more efficient and productive. Orion provides real-time communication and voice-activated business automation via smartphones and other devices your team is already using, over unlimited distances, on any carrier or Wi-Fi network. Teams of any size can use the Orion platform with an Orion subscription. With Orion, use your voice to unlock superpowers like: Language translation Indoor positioning services Automated emergency alerts Automated standard operating procedures and compliance processes Business software integrations

New challenges in workforce management need modern solutions. Manual spreadsheets and legacy software can’t keep up. The Legion WFM platform is AI-powered and cloud-native, delivering the most advanced and intuitive enterprise solution – and employees love it. Modernize employee experiences while optimizing your workforce management. Legion WFM uses machine learning to create highly accurate demand forecasts that ensure optimal staffing. Automated labor forecasts are 98% accurate. Business demand is forecasted in dollars, transactions, foot traffic, or other variants. Your unique labor model and staffing policies are factored in. Fully-automated forecasts continually use and learn from thousands of data points. Happy employees help you attract and retain guests. Legion WFM increases workforce productivity while engaging staff with advanced and easy-to-use tools. Legion WFM automates your workforce management to ensure optimal staffing, so you can focus on delivering the best service.