Kraken is an all-in-one, smart utility operating system designed to help modern utilities and infrastructure providers replace legacy technology with a single, cloud-based platform that automates and integrates the end-to-end energy supply chain, from customer management and billing to asset optimization, flexible distributed resources (like EVs, heat pumps, solar, and batteries), and field service execution. It uses advanced data, machine learning, and utility-grade AI to streamline customer service, reduce operating costs, accelerate product innovation, and provide real-time operational insights while supporting migrations from old systems with proven processes. Kraken’s modular suite includes tools for residential and commercial & industrial customer management, tariff and product configuration without code, enhanced field operations, and flexibility management that optimizes energy resources, logistics, and workforce planning.