Best Utility Customer Information Systems (CIS) for Cloud
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Compare the Top Utility Customer Information Systems (CIS) for Cloud as of February 2026
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What are Utility Customer Information Systems (CIS) for Cloud?
Utility Customer Information Systems (CIS) are specialized software solutions designed to help utility companies manage customer-related data and services. These systems centralize and automate processes like customer billing, payment tracking, service requests, account management, and customer communication. CIS platforms provide utilities with tools to track energy consumption, manage tariffs, calculate bills, and handle disputes or inquiries efficiently. They often integrate with other utility management systems (such as asset management or outage management) to provide a seamless workflow and better customer service. By streamlining these processes, CIS solutions enhance operational efficiency, improve customer satisfaction, and ensure compliance with regulatory standards, all while reducing manual effort and errors. Compare and read user reviews of the best Utility Customer Information Systems (CIS) for Cloud currently available using the table below. This list is updated regularly.
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1
Skybill Utility Billing
SkyBill
We have built Skybill Utility Billing to meet the needs of all types of utility company. Skybill is a fully automated meter-to-cash solution for utilities, which can run your entire business efficiently in Cloud. Built on and incorporating Microsoft Dynamics 365 Business Central, Skybill fully integrates your ERP and billing operations. As a web-based service, Skybill is accessible from any device (desktop, tablet, mobile), without installing any software. Skybill is ideal for utility companies who have outgrown their existing systems (e.g. Access, Excel, custom-built billing systems), as well as those who are launching as new suppliers in retail energy markets. Skybill Utility Billing is a web, billing software for utility companies such as water, gas, electricity , heating , property manager, or billing on behalf of Landlord services. It provides companies set rates and tariffs per customer, customer group, property, a period of time or any other variation.Starting Price: $175/month/user -
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Bynry SMART360
Bynry
Imagine managing your community’s electricity, gas, or water supply with outdated, cumbersome tools that feel like relics from the past. At Bynry, we are transforming how small and mid-sized utility companies operate with our innovative AI-driven SaaS platform, SMART360. Purpose-built for the evolving needs of modern utilities, SMART360 empowers water, electricity and gas providers to work faster, smarter, and more efficiently. By digitizing critical tasks—whether fixing leaks, monitoring meters, managing customer relationships, or overseeing vital infrastructure—it reduces operational costs, enhances customer satisfaction, and improves resource management. With SMART360, it’s not just about upgrading software; it’s about a future where neighborhoods are healthier, happier, and more environmentally resilient—because reliable utilities are the foundation of thriving communities.Starting Price: $1.39/per month/per meter -
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Diversified Billing
Diversified Technology Corp
Utility Billing Software that is Complete ... Comprehensive ... Contemporary. Diversified Technology has been developing and supporting utility billing software for more than 30 years. Diversified Billing software is used by some 350 utilities across the county to generate more than 7 million utility bills annually. It is rich and full-featured. It offers clients the opportunity to improve customer service and satisfaction with an online customer portal where customers can access their account information and pay their bills. It offers the opportunity to increase staff efficiency by taking advantage technology to email bills, email customers from within the system and interface with any meter reading or accounting system. Available for LAN or Cloud, Diversified Billing can even be customized to meet your unique needs. Diversified Technology also uses its own software to offer utilities a complete managed billing service which currently sends 800,000 bills per yearStarting Price: $250/mo -
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inHANCE
inHance Utilities
inHANCE offers the leading software ecosystem designed for water and sewer utilities, with optional components tailored to fit every utility. We have a suite of products that are easy to use, ranging from your core Utility Billing system, to Mobile Workforce Management solutions, to a Portal for your customers to view and pay bills, change their account info, and receive communications from your office. As a part of the Harris Utilities ecosystem you also get access to a host of complementary products at discounted rates, and you can be confident that you will always have support with our unique "Software for Life" policy. We integrate with a host of partner systems and will customize or integrate as needed to ensure that you and your customers get the information and service that you need. When other providers shy away from customizing their software to your utility's specific needs and processes, inHance is here to help!Starting Price: $1000/year -
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Salesforce Agentforce Energy & Utilities
Salesforce
Agentforce Energy & Utilities, formerly Energy & Utilities Cloud, is Salesforce’s industry-specific AI CRM built for energy providers and utilities. It unifies customer, asset, and operational data on a single platform designed for regulated and competitive markets. The solution delivers built-in automation, predictive and generative AI, and real-time insights to improve service and efficiency. Smart Utility Contact Center tools empower agents with full customer visibility and next-best actions. Industry-specific CPQ supports complex quoting for commodities and non-commodity products. A comprehensive energy and utilities data model enables seamless sales, service, field operations, and asset management. Agentforce Energy & Utilities helps organizations lead the energy transition while boosting growth and sustainability initiatives.Starting Price: $275 per month -
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Ziptility
Ziptility
Ziptility helps water and wastewater utilities do more and spend less with easy-to-use apps that don’t take an army to set up and maintain. With Ziptility, it’s easier than ever to capture, organize, and analyze field data to improve daily operations and simplify long-term decision making. Create asset-specific maintenance schedules and operationalize preventive maintenance tasks. Uncover blind spots by visualizing asset conditions and problem areas. Promote transparency and accountability on every job with enforceable operating procedures. Improve reaction times with accessible asset location and maintenance records. Deliver work assignments remotely to eliminate unnecessary trips to the office. Create prioritized to-do lists and visualize task assignments on a map. Develop a succession plan that’s immediately useful to new leadership. Create and implement a capital improvement program without help from contractors.Starting Price: Free -
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Utility Billing Software
Creative Technologies
El Dorado Utility Billing Software by Creative Technologies is a flexible and full-featured software that delivers a broad-based accurate billing and service order ticketing system. Available in four versions (i.e. Graduate, Professional, Executive, and Enterprise), the El Dorado Utility Billing Software offers a plethora of features that include automated bill calculation, simplified voice creation, dynamic configuration, comprehensive reports, common data repository, service order ticketing, and integrated meter reading interface.Starting Price: $495.00/one-time/user -
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The Water/Utility Management system is a utility billing software product that includes many additional features. It provides for all types of reading/billing methods: such as, customer self-bill with coupon, billing with reading by customer, or billing with reading by district(billing entity). The features below are just a brief sample of those provided by the system.
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VertexOne
Vertex
For 30 years, VertexOne has been helping utilities and energy companies across North America achieve digital transformation and business process optimization. Our suite of solutions spans the meter-to-cash process and revolutionizes the customer and staff experience. Whether you're ready to implement effective customer engagement solutions, modernize your billing and customer information systems, or embrace the power of automation and data analytics, VertexOne has you covered. VertexOne products can be used as part of a comprehensive meter-to-cash platform or as standalone solutions in your technology stack. When it comes to the right information technology provider, experience is everything. With a vast portfolio of utility technology solutions, VertexOne offers the perfect options for utility and service providers of all sizes. We've been helping utilities and energy providers serve their communities for nearly three decades. -
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Utility Star
Able Software
With today’s challenging business environment, and the ever-increasing demand placed on technology systems to help drive efficiency, security, and performance, it is critical for utility organizations to put in place the best solution for the job. Here at Able Software Company, it is our mission to not only provide our customers the latest in computer technology, but solutions that works well, and enables organizations to meet or exceed their business goals. Able Software Company is pleased to introduce our next-generation Utility Star system, Utility Star Enterprise. Utilizing over a decade of experience in the utility and technology industry, Utility Star Enterprise is a combination of the latest in web technologies, as well as the proven capabilities of our Utility Star Platinum system. Utility Star Enterprise represents the pinnacle of technological innovation, performance, security, reliability, and cost-effectiveness.Starting Price: $1000.00/one-time/user -
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CIS Infinity
Advanced Utility Systems
Enhancing customer satisfaction, increasing revenue, making business processes more efficient. Take advantage of the comprehensive functionality, exceptional user experience and flexible configuration tools CIS Infinity offers: Automate repetitive tasks, put paper-based processes online, and improve your revenue stream, all without expensive customization. Access the data and information you need, when you need it, with CIS Infinity’s easy-to-use interface and embedded tools to deliver first-rate customer service. Eliminate budget-breaking, custom coding projects using the sophisticated configuration tools CIS Infinity offers. Change rules, rates and actions easily and quickly as new requirements emerge. Manage and organize your utility with seamless and digitized operations that allow you to focus on your business. With 25 years of experience, 150+ successful implementation,s and utility industry veterans – we are your trusted technology partner.Starting Price: $300000 one-time payment -
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SmartCDR
BusinessFusion
SmartCDR is a flexible and highly customizable billing platform that can manage the most complex configurations for usage based billing: Satellite Communications, VoIP, VSAT, Telco, Wireless and virtually any other device requiring usage based billing. Build pdf invoices for recurring fees and device usage with efficient emailing to customers, daily, monthly, or annually.Starting Price: $399 per user per month -
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Ampstun
Ampstun
Our powerful utility billing system is built on 30 years of feedback from customers and provides a complete billing solution for your utility regardless of size. Our billing system is located in the cloud. No need to worry about desktop system requirements, server maintenance or backing up local data. Since our system is web based, connect from anywhere - in the office, on the road or at home. Launch our system with any device with a web browser and an internet connection. Import reads from any brand of drive by or fix-based read system. Designed to support the most up-to-date technology from all the top meter vendors. Integrated paperless billing functionality that allows customers to login to their online portal to view bills, update contact information and pay their bill online. Payments post automatically in real time to customers' accounts. -
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Alliance Windows Suite
United Systems & Software
Welcome to a customer information system designed for the management of utility billing, accounts receivables, and meters. Streamline utility billing software/procedures including initial customer setup, meter reading entry or interface, editing, and bill printing. Improve the task of managing customer receivables and payments. Information is furnished that assists in cash flow forecasting, delinquent account management, and financial reporting. Maintain meter inventory and monitor meter information with efficiency. This application tracks individual meter data, meter test records, and historical information. Manage customer service orders with full integration to your customer information system (CIS). Ease the task of service dispatch, departmental collaboration and customer relations with real-time service order information. Oversee customer service delivery and maintain facilities within a centralized management tool. -
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SmartGridCIS
SmartGridCIS
We offer CIS and billing solutions for today's demanding utility market. Imagine that you can offer new products that allow your customers to choose how and when they pay. Leveraging smart meter data to enable smart rating, billing, and customer service communications. Our flexible architecture makes implementation easy, including client migration if needed. Attract and retain more customers, stay ahead of the competition, and manage your business in real time. Create money with your smart meter infrastructure by providing your customers with rate and product options without the need to integrate with your current billing system. Extract the full value of your AMI investment by offering a smart meter that has Prepaid capability as an option for your customers. Companies need a game plan that will set them apart from the competition and resonate with the consumer. Ultimately, you need a solution for the digital consumer who is increasing the pressure on your company. -
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Powercode
Powercode
Powercode's billing and provisioning software offers a comprehensive solution for Internet Service Providers (ISPs) to streamline operations and enhance customer satisfaction. The flexible billing system supports recurring services, one-time charges, referral credits, self-expiring discounts, and charges, allowing ISPs to manage customer transactions effectively. Automation features enable effortless invoice generation, with options to print, view, or email customer statements. Integration with various payment gateways facilitates credit card and ACH/EFT payments across multiple countries, ensuring seamless financial transactions. The provisioning component allows service plans to be defined based on criteria such as speed, usage, and bursting options. Utilizing the Powercode Bandwidth Management Unit (BMU), ISPs can set service options for VoIP, wholesale, and guarantor accounts, monitor usage and overages, and throttle customer accounts after specified usage thresholds. -
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Hansen CIS
Hansen Technologies
Hansen CIS is a customer information system designed for energy, utility, and water providers operating in complex regulatory environments. It supports the full customer life cycle, from onboarding and metering to billing, payments, and customer management. Hansen CIS helps utilities deliver transparent, efficient, and customer-centric digital experiences. The platform integrates seamlessly with existing operational and business systems. Built with deep regional and regulatory expertise, Hansen CIS adapts to local market requirements. Its modular architecture allows utilities to configure solutions without heavy customization. Hansen CIS enables providers to modernize operations while maintaining compliance and reliability. -
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Exprivia Digital Factoring
Exprivia
The factoring software package developed by Exprivia is fully integrated and covers every function, from the management of databases to anti-money laundering, financial statement processing, Bank of Italy supervisory reporting, assignor/debtor file management, funding management and general accounting. In addition, it provides important accessory features like electronic case files, customer ratings, assignment/disbursement monitoring and management routines and the complete package for web interfacing between our customer and its users. It also provides secure data processing systems for back ups, disaster recovery, business continuity, etc. In the realm of back office services, Exprivia’s factoring area supports all company operating functions, such as corporate affairs management, credit facilities office, factoring, bank and general accounting, financial statement preparation, management control, supervisory and BoI Credit Risk Register reporting, tax obligations. -
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Open Smartflex
Open International
We are committed to excellence in every task, and to guaranteeing your business growth and the provision of your services. Let’s increase your company’s performance with our solution. We are committed to empowering utilities to overcome their digital transformation challenges, guarantee your business growth, and delivering the best customer experience your customers deserve. Take the complexity out of business processes and easily implement new initiatives aligned with your digital transformation journey. Boost employee efficiency and build effective and smarter work processes. Strenghten the commercial relation with your clients through multiple digital channels and interactions based in artificial intelligence. Continuously innovate to address market challenges and gain a competitive edge over the competition. -
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PayIt
PayIt
Paylt is bringing governments and people closer together through our award-winning, SaaS platform. PayIt offers an all-in-one, citizen experience platform for state and local governments. We provide any agency, regardless of size, a fully configurable and custom-branded digital platform that empowers you to meet citizens where they are, whenever they want to do business. With PayIt, citizens can access essential government services any time from their computer or mobile device—and our native Android and Apple apps make the mobile experience even easier. We help you deliver a seamless citizen self service experience that fits everyone’s busy schedule. Your citizens can start a bill payment or vehicle tag renewal on one device and finish it on another when they’re ready, without having to start over. With more digital access and real-time payment processing, government agencies can realize time savings, higher revenue collection and faster time-to-revenue. -
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MECOMS Meter Data Management
MECOMS
MECOMS Meter Data Management (MDM) focuses on data quality and controlling the information flood. It is a full-fledged MDM system, handling all aspects of meter data collection, validation, and calculation to turn raw meter readings into reliable consumption data. MECOMS provides two-way communication with smart meters and is able to process large volumes of smart metering data. We also handle Automatic Meter Reading (AMR) as a core process. It can easily integrate with existing systems, such as MV90, but also communicates natively with other automatic meters. MECOMS has the necessary functionalities to receive metering data from various sources. On the one hand, are end customers able to provide their index values via a self-service portal? Our smart data application server on the other hand allows you to receive smart metering data directly from the meter or via an integration. On top, the platform allows you to create tours and send out meter readers to collect reads in the field. -
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MeterData4U
Utegration
Advanced Metering Infrastructure (AMI) has the potential to transform your business and upgrade your customer service. But traditional AMI solutions, with separate meter data management (MDM) systems, are costly to implement, run and maintain, and limit the possibilities of AMI data. Utegration’s MeterData4U is the next-generation solution for AMI. It unifies AMI and CIS data in one elegant, patented solution, streamlining architecture and business processes to make it easier and more affordable for your utility to innovate and create meaningful customer interactions. MeterData4U has achieved SAP-certified integration so you can be confident in your investment. Enables a holistic view of metering, billing, and customer data sets, and provides unparalleled insight into daily operations as well as cutting-edge analytical capabilities. Reduces the time it takes to resolve customer inquiries by eliminating hand-offs between systems and agents, and the need to engage in manual processes. -
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OneGovERP
Rock Solid
OneGovERP is a cloud-based government ERP solution designed specifically to meet the needs of the public sector. Our integrated financial and human capital management (HCM) solution combines the strengths of Microsoft D365 Finance and UKG’s industry-leading HCM to deliver an end-to-end ERP solution that is easy to implement and maintain. Rock Solid leverages a unique process-driven methodology that focuses on the actual business of government. Our 20+ years of experience working with government agencies means we understand what it takes to make ERP projects finish on time and on budget with efficient, low-risk implementations by focusing on government operational procedures. Our implementation approach ensures that your business processes will match your integrated solution. This approach reduces risk. We will work with you to craft a roadmap that aligns your organizational goals and objectives with your ERP implementation. -
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Olix365
Olix365
Realize immediate advantages, including a visual schedule board, inventory reservation, and optimized resource and vehicle tracking with route optimization. Olix365, where innovation meets efficiency, revolutionizes utility operations. As the brainchild of Alphavima, Olix365 is a comprehensive cloud-based solution tailored to the utility sector. This innovative platform redefines the landscape of utility management by leveraging a profound understanding of the utility sector and integrating cutting-edge technology to optimize internal operations, ensure regulatory compliance, nurture customer relationships, empower data-driven decision-making, and allow for seamless scalability. Olix365 facilitates the transition from legacy systems such as Microsoft Dynamics Great Plains (GP), which are on-premises, to modern cloud-based ERPs. We have meticulously mapped out the process and fields from the source system to the target system. -
25
Cayenta
Cayenta
Cayenta offers a comprehensive suite of enterprise software solutions tailored for utilities and municipalities, encompassing Customer Information System (CIS), Financial Management System (FMS), Work Management System (WMS), and Human Capital Management (HCM). The Cayenta CIS is an award-winning, flexible customer relationship management and utility billing solution that supports metered and non-metered services, including electricity, gas, water, wastewater, and solid waste. It features integrated Customer Preference Management (CPM), allowing customers to choose their preferred communication channels, and includes the SilverBlaze customer engagement platform for self-service account management. The FMS provides fully integrated modules for accounting needs, including General Ledger, Accounts Payable and Receivable, Budgeting, and Fixed Assets, with robust reporting capabilities for deeper cost analysis and easier government compliance. -
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Brillion
Brillion
Brillion is a SaaS company that leverages AI, behavior, and data insights in an application suite that helps North American utilities turn every energy customer relationship into a true partnership. By bringing together four world-class, energy-focused industry software companies, Brillion offers an end-to-end customer engagement solution based on their technologies and rooted in energy efficiency, demand-side management (DSM), and other clean energy programs, including electrification. Brillion gives utilities and their customers the resources they need for such programs, from video bill explanations and home energy reports to streamlined efficiency program workflows. Brillion’s SaaS platform is comprised of three applications that leverage AI, behavior, and data insights. Brillion Engage is a communications suite that engages and informs customers at key interaction points. -
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Deepki
Deepki
Deepki is a SaaS platform that centralizes sustainability data, strategy, and operations, enabling real estate stakeholders to act on carbon, climate risk, and finance. It offers automated data collection through over 5,000 connectors, AI-powered estimations to fill data gaps, and tools for ESG reporting and compliance with standards like GRESB, SFDR, and CSRD. It provides features such as sustainability benchmarking, physical climate risk assessment, CO₂ and energy pathway visualization, and a library of over 130 retrofit actions to support decarbonization plans. Deepki's solutions are enterprise-ready, ensuring audit-ready data with certifications like ISO 27001, ISO 14064-1, and ISAE 3000 Type 2. With a presence in over 60 countries and monitoring more than 400 million square meters of real estate, Deepki supports clients in achieving their net-zero goals and enhancing asset value through actionable sustainability insights. -
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efluid
efluid
efluid is a comprehensive, integrated customer management solution specifically designed to address the challenges faced by companies in the utility sector. It enables energy, water, or heating utilities to handle the entire technical chain and manage customer relationships with a 360° vision. It is built on a component-based approach, connecting functional components in complex architectures, allowing for natural integration with business functions in both front and back offices. This design facilitates high customization, enabling each customer to adapt rules and processes to their specific organizational needs. efluid's architecture is solid and upgradeable, ensuring resilience in complex information systems. It offers a high level of configurability, allowing utilities to manage diverse services such as electricity, gas, urban heating, and water, and to model complex billing processes and meter readings through back-office workshops and remote solutions. -
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Fluentgrid CIS
Fluentgrid
Fluentgrid CIS is a comprehensive, AI-driven, scalable, and adaptable Customer Information System designed to empower modern utilities. It provides a unified platform to manage the entire customer lifecycle, from service connection to billing and beyond. By centralizing critical customer data and automating key processes, Fluentgrid CIS enables electricity, water, gas, and thermal (heating/cooling) utilities to improve operational efficiency, enhance customer satisfaction, and drive revenue growth. A true COTS product, Fluentgrid CIS can be quickly set up to meet the specific needs of any utility around the world. Built-in revenue protection functionality addresses theft/fraud, exception handling, legal case tracking, and energy audits for assured returns. The system also extends to service request management (trouble calls) and web/mobile self-service. -
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Flux
Flux
Flux is a highly configurable and scalable cloud energy and utility billing platform designed with data at its core. It enables energy businesses to manage data complexity effortlessly, rapidly deliver new energy products, and make quick tariff changes. Flux supports all meter categories and data types across all market segments, combining them with complex tariffs to generate accurate bills. It accommodates various billing scenarios, including demand charges, load-based pricing, spot pass-through, time-of-use, custom sub-tariffs, and non-metered products, all without the need for developer time. Flux's event-driven architecture automatically triggers the rating process as soon as new usage data for a connection is received, eliminating the need for big batch data and increasing efficiency. It also offers features like multi-party billing, broker commissions, power purchase agreements, flex contracts, virtual power plants, and electric vehicle billing.
